Hireup

I have been using Hireup for several months. While I am satisfied with the support workers I have engaged through the platform, the company's customer service is severely lacking. To begin with, the Android app is clumsy and far from user-friendly. The interface is confusing, and bookings frequently fail without explanation. The same issues occur when attempting to use the booking system via Windows 11 and the website, repeated errors, rejections, and an overall sense of instability. Today, I attempted to call Hireup’s support line for assistance with a new booking. After being on hold for 45 minutes, the call was abruptly terminated. Although a callback option was offered, no call ever came. This is not an isolated incident, it has been happening for several days now. If Hireup is overwhelmed by the volume of enquiries, it is their responsibility to hire more staff or overhaul their app and IT systems. The current setup is simply not good enough. It is yet another example of a company that appears to prioritise revenue over reliable service. Unfortunately, I now feel compelled to explore other provider platforms, although I suspect many are no better, as most seem content to profit from support staff while delivering minimal customer service. Spare me the canned, generic apology. Use your time instead to fix what is broken and serve your paying clients with the respect they deserve.