Dealing with their Leichhardt office atm. The case worker called me up at 11am told I must come in for an appointment at 2pm the same day, all under the threat of suspension. I drop everything go to the office and at 210 start asking where is she, no one knows, she didn't book me into the system. I stayed for an hour she never came. She also booked me for some scam course which I gather they milk money from. She told me she would send the details such as URL, she failed to do so then Suspends me for not logging in.
Now yesterday she is sending...me messages from no reply email saying if I don't complete todays activity I will be suspended. I have never been informed of the activity or given a password or username to where I am to sign in. She is trying to get me suspended on purpose. Anytime I have spent in their office I can hear threats of suspension to their disabled clientele. It seems someone in Government gave this Multinational fraudulent company a major contract to attack the disabled. Surely a kickback. Well im mental, absolutely certifiable. Today they will learn I don't give a damm. You can't fight them through proper channels its all rigged, so sorry but I feel like their office needs to hear my opinion in full voice and maybe everyday until Im satisfied.
Was with these butt clowns 2-3 years ago back in Chermside and Strathpine branches. Apart from 1 case manager who was a shining beacon, the rest were typically very self-serving, passive aggressive and manipulative liars. When I was at the Chermside branch they operated on very minimal resources and staff headcount - 2 case managers and a roving site manager without even a dedicated landline or receptionist. No doubt a rush way to get their foot in the door to expand their cancerous footprint on minimal financial expenditure whilst sucking whol...eheartedly on the Grubberment teat. A particular vile disgraceful insect of a woman starting with [initial removed] and surname in [initial removed] was definitely a total disgrace and severely disliked by all including her staff. The Strathpine branch was no better as they had minimal staff and even minimalist attitude towards helping you. Typically push you off the books in minimum time, pretending to send appt letters out but never did resulting in unfair breaches and complaints on my end. Enough was enough, rang up JobActive and terminated my connection to them. I have been in the Jobs game for quite some time and don't put up with garbage anymore!
APM, you are a disgrace!!!
APM, you are a disgrace and you know what the worst part is? The government pays you money for this! You lie to people, you promise everything and deliver NOTHING, you waste people's time and money by asking them to present to appointments where NOTHING gets done. Shame on you!
Not That Good!
I was promised the world but in reality they seem to deliver nothing! They even forgot my second appointment and asked me to come back later as they were busy with some guy off the street! I really am going to keep them accountable and rate the service yet to come. Im know it is up to me to find a job but if they can help then all the better. I will keep everyone posted.
I'm a middle aged woman with mental health issues.
My Rosebud APM staff member belittled and treated as though I'm a criminal on Parole.
I have been told that they can order me to do absolutely anything they want me to do, including making me see any medical professionals they choose) or i would lose my payments.
As for availability times, They told me that my responsibilities to my young children don't matter, because i am not the primary caregiver, even though i have significant care responsibilities.
When I bring up mental healt...
Waste of time
I went to cheltenham APM. The first service provider was lovely but totally inefficient. She left and the next guy I thought was great at the start. But things changed when he started pressuring me to get work in an area that I was no longer interested in. When I told him I'd had a chat with my family and I decided I didn't want to pursue that line of work anymore, he became agitated and kept pressuring me to tell him what my family had said that made me change my mind. It was clear then, he had no interest in helping me find the right job for ...me. His goal was to get me into any job, as quickly as possible. Even after I told him I would not be coming back, I received text messages, calls ,and emails asking me to come back. This went on for months before he finally gave up. I would never reccommend them. So glad I stood up for myself. I'm guessing they are pressured to meet targets.
A waste of time, frustrating and the standard of professional interaction is very bad.
I found my service provider actually lazy and I found myself correcting continually her mistakes, not good. I was a client NOT on a review for parole as this is how I felt with the attitude and remarks made.
COLD BLOODED, DO NOT USE THEIR DES SERVICE
Was with two offices in the Illawarra region for well over a year. The people seemed OK at first but was very unhelpful as I had not single one interview while I'm with them. No job ever contacted me was from them. All they do is look on SEEK and pass you some job links, which anyone could've done it themselves. Most of the time were jobs that I had already applied anyway.
The final straw was when I missed my appointment on the morning my mother passed away, got a phone call, told my consultant what happened, she insists on continue and interv...iewed me on the spot as the police and ambulance were still with us. Went on for 10 minutes and scheduled the next appointment. Truely cold-blooded and I felt horrible, and no respect from APM consultants. Not to mention the number of things I'm not satisfied with for the time I was with them. Changed 5 consultants over one year because people come and go (as well as them quitting and leave you due to poor environment, presumably pressed from management to get quotas filled within the office). Always get asked the same questions again and had to explain everything again as if they never looked at my file or resume. Was pushed to jobs where I'm unable to perform due to medical issues and multiple guilt tripping as well as get labeled as inadequate in skills (despite having a large number of qualifications) and choosy. Unable to pay for my training and I ended up pay for my own. I was constantly stressed and depressed because I believed for a while of what they said about me not having skills. Do not use their service, if you're with them, change it, you have the right to do that, call the national service line for DES or you can change it through your job active account.
Having worked for APM in Tasmania the culture from senior management is to bully everyone including workers, clients and employers and forced to take claims that are not factual. Putting people in unsuitable employment to reach KPI's which are over inflated and also falling people of employment and the placing them in the system to same employment to cook the books for DHS
Definitely not a Disability Service.
They are not worried about people with Anxiety or Depression. They only care about their KPi's.
My first meeting with the consultant at APM Joondalup was a disappointment. I could tell she was not interested in what type of employment I was looking for, she wasn't even listening to me. Then when the meeting was over, she said to me and I quote "Beggars can't be Choosers".
Another time I went in there she had a cold and was coughing and spluttering over her keyboard and computer. Not very professional.
Give this mob a wide berth.
Disgraceful Beyond Measure... Shut down APM
In my 60's, doing volunteer work 2 days, and received two phone calls to mobile no messages by APM...They then sent Friday pm message advising of my next 12 monthly meeting Monday October 28th 3pm Rockdale...
Go to Rockdale Office I had been a number of times before, and new company occupying their space...A woman receptionist says they haven't been there for maybe 12 months-no updated address given in sms to my mobile- The woman says their address is still on wall, a piece of paper hanging precariously from wall...I mentally note it, go to ca...r, and put it in Navman several times without glasses; and arrive new address... I walk in introduce myself, said I went to their old Rockdale Address, a guy laughs, and while waiting see a 3.20pm sms from APM saying because I haven't attended my interview, payment has been suspended; and to contact them! I find out later that at 3.06pm, 6 minutes after 3pm interview time; APM Employment Services suspended my Newstart Benefit...However, first, if I was provided with new address in sms appointment to my mobile this would never have happened! My new Consultant confirms this has happened, she phones a guy and says I am here; he tells her what to do! I am asked to fill out a Volunteer Confirmation Form Again, and say I haven't got glasses, so can I take it home and I am seeing Volunteer Coordinator for Training and meeting this Friday November 1st, will give her the form then, and she may or may not be able to do it that day; so how about I give it to Centrelink when she completes it between this Friday to Friday week... My Consultant and her Manager sitting next to her say: "That's not good enough! There is a real urgency for the form (a KPI Urgency being 28/10/2019 today)." And they want to get me off Newstart because they get paid huge money for doing that by the Government, and the Management Team, Consultants get bonuses! If they suspend, cancel a benefit, send follow up sms and have more appointments with a client that is all extra monies they can claim from the Taxpayer through the Federal Government...
They are just so unbelievable
I am so fed up with how they treat me, I just recently got called in for a job interview, i haven't worked for sometime but still I'm looking for work, the position i went for seemed pretty good but i also had to mention that i do get lower back pain from constant lifting and was wondering if there was a lot of lifting involved and the guy seemed fine just mentioned i'd be put on lighter work if all go's well.. So after the interview and within an hr i received a msg saying my payments have been suspended because of my job interview so i called...and they said yes i was suspended because i mentioned that i have lower back pain to the guy, and they went on to say i shouldn't have said it because it gives APM a bad name... in other words what they are saying is we don't care about your health or well-being go and break your back we only care about our reputation...
Extremely poor outcomes
I was put into a ‘placement’ where I was paid below the legal wage for many hours- staff told me it’s a “tax free bonus” and I don’t need to tell centerlink. Then was told I was expected to stay in the placement for six months. Serious breaches of OH&S in the workplace were also brushed off by APM. Took forever to get a poor quality substandard resume, staff didn’t even seem to know what I was doing in the placement they put me in. My mental health has since deteriorated. Should never have been placed with such a dodgy business under substandard conditions. Should never have put up with it!
Be cautious of these tricksters!
They repeatedly told me that I new how to get a job and I didn't need them to help me!
I was with the Geelong VIC branch for over a year. And for the first 6 mths I couldn't get an appointment with them before 2pm at all this was never convenient for me only for them as they would show me their schedule as evidence. They never helped me with job search or applications for jobs. AND when I attended my appointments they where only 5-10min long how can they effectively help anyone in that time and telling me I new how to look for work and didn't need them ha! their job was to help me. I eventually left because I had no confidence th...at they were there to help me at all. And when 'they' decided that I had to join their "Job Club" and make 10 cold calling calls to employers. I was never allowed to apply for work in any other way, I have never liked call canvasing but they didn't care. They also didn't bother to discuss it with me first just through me into one wk before xmas. They are very militant in their approach to making people do things, they don't listen to you and don't tailor a job search plan to you even though that's what they say they'll do on their website. Got 2 penalties for 1. forgetting an appointment and 2. sending in my JS efforts late, even though I had a good record of always doing things on time what's wrong with using their discretion and giving you adequate time to respond. People do forget or misplace things from time to time why should you get punished for it.t? They don't care how that could affect a persons life. I'm now with Matchworks and couldn't be happier in the past few months I've gotten 2 interviews and they are very helpful with job applications. I am also more confident that asking for help from Matchworks then I ever was with APM. I seen a lot of reviews from past employees of APM and even their employees hated working there.
Waste of time to anyone that wants to be helped
RE: Armadale Wa Branch
I understand that they have a lot of red tape regarding funding and ability to help jobseekers that have not been on system for over 3mths.
However telling me that my job offer may not be what is best for me and I should look for something else based on my not having enough fuel for me to get there for the first 3 days...
i think is poor and discouraging.
I took some documents I needed printed for my first day on job on a thumb drive to them, without logging into my email...
They couldn't even help with that.
Screwed me over so many times even to the point of needing to re apply for payments at no fault of my own.
TLDR: Incredibly lazy, screwed me so many times even to the point of having to re apply for payments at centerlink due to no fault of my own and marks you for not attending phone call appointments when they were suppose to call ( all phone call appointments they never called )
I have a huge list of things APM Northam has done that's seriously screwed me over but ill keep it short.
- Out of all my phone call appointments ( 4-5 now ) not once did they call. Their phone number kept changing or disconnecting so getting through to them was ...difficult and even the manager ignores emails. - I was told they will pay for a first aid certificate but had to come into the office to book it with their card. First time i went in the card had been stolen. Second time they ran out of money for the month. Third time she declined because the manage said no. I traveled 240km for these appointments. - They marked one of the phone call appointments as "unattended" when they never called me putting a demerit against my name on centerlink.
They are an appalling rehab provider. Just after money, offering no service.
Money seekers.No service.No respect. Condescending.No support, no training.Not listening and not establishing a sensible return to work. Not following reports from specialists and communication with physio so rtw is acceptable. I agree with all the reviews I have read. They are a dodgy company and rort the system to get dollars. They do not help people looking for work and they do not care about your safety and health. They place you in unsafe situations with dodgy employers. They do not consider their responsibility in providing a duty of care...and also the OHS Legislation. This company should be shut down and brought to justice like many other large companies out their who are finally being made to take responsibility for their dodgy practices. These companies have been getting away with it for too long. It is time to put an end to it.They are dishonest.
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Questions & Answers
Yes your shitheads
They should be closed down. They are bullies, rort the system cause people people pressure and stress. They are suppose to help but they cause people to lose confidence. There are much better providers. You can choose a different one as they abuse and rort system only for money not for helping or providing a service. They are getting paid to look after you not for them to lose confidence and faith in yourself. Do yourself a favour and sack them.
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