APM (Advanced Personnel Management)

If I was not well aware of my rights I could have been very misled by APM and forced to engage with their inclusive employment service even though I had connected with them voluntarily. I do not know why that is the case. It seems that I know a lot more about the welfare system than any of their staff that I connected with since October 2025. I… Read more

have disconnected myself from their service as It was far too distressing to be given incorrect information and told I was obliged to engage with their system when I am not. I would be extremely cautious of this organisation unless you understand your legal rights very well and are prepared to self-advocate very assertively.

I feel compelled to record my absolute pleasure in dealing with Nik from APM Bondi Junction. Nik has been the most incredibly dedicated , empathetic, kind, caring and efficient agent my partner has ever experienced. We couldnt be any more pleasantly surprised at the incredible help he has provided. We are humbled by the support he has afforded… Read more

us. This is a guy who really cares about his clients and he's a top bloke as well. My sincerest thanks.

APM GEELONG They are lazy and don't do what they say they will do. All this talk when you come in for the initial appointment about how much they will help you but they're evidently dragging me through their system to make $300 per appointment from Centrelink. They have not helped me and clearly have no interest in helping me. These private… Read more

companies claiming they are 'job providers' when they actually do nothing but decide if you're getting paid.

⭐️⭐️⭐️⭐️⭐️ I cannot thank APM Caringbah enough, especially my incredible employment consultant Linda. Linda has gone above and beyond in every way to support me through some of the most challenging times of my life. When things felt overwhelming, it was Linda who grounded me, offering compassion, reassurance, and genuine care that made all the… Read more

difference.

Thanks to Linda and the APM team, I have not only been able to continue and maintain my employment, but I’ve also secured a safe and ideal rental home — something that has given me stability and peace of mind. Linda’s support has been truly one of a kind. Nothing was ever too much trouble for her; she was always ready with kind words, encouragement, and practical help.

When I reached milestones, Linda cheered the loudest. When I faced setbacks, she stood firmly in my corner, reminding me that I had what it takes and that everything was going to be okay. While others might have placed my challenges in the “too hard basket,” Linda came back stronger every time with fresh solutions, unwavering encouragement, and the most genuine care I have ever experienced.

Her ability to communicate, problem-solve, and truly connect sets her apart. Linda doesn’t just “do her job” — she genuinely cares. I honestly don’t know where I’d be without her support. APM Caringbah is lucky to have someone like her, and I will be forever grateful

I contacted APM yesterday as they are the NDIS LAC for my area. For those not in the know, you don't have a choice when it comes to the NDIS. You get one company and one only. Sadly for me it is APM where I live. I asked the woman who answered the phone if I was eligible. Rather than address my question, she started asking me personal… Read more

questions (name, date of birth, phone number, medical conditions etc) I'm confused. And terribly uncomfortable answering these questions. She finally tried to make me an appt. You what? How about answering my question? Her first offer, of 9am on, I think, 14 March, was unacceptable. I advised I worked, was unwilling to lose pay and it needed to be later in the day. She then suggested noon on 17 March. Which part of listening to the customer is this? I again advised it was too early, and she asked what time I wanted. I suggested 4pm and then she advised me the appts were for 2 hours and they couldn't do it that late. Is there any reason I wasn't told this? I rang for information, not to jump through APM hoops and be kept in the dark. I then requested to speak to a supervisor. Hands up who is surprised no such creature was available. No one? Yeah, I thought so. I then asked that the supervisor listen to the recording of the call and call me back. Anyone putting up their hand that they are surprised that didn't happen? Nah, again, didn't think so. This afternoon I tried twice to reach out to them again. 2 calls lasting 15 minutes each, where I was on hold the entire time. At the 15 minute mark their system decides you want to leave a message, and then cuts you off. I left a message. Am not expecting to get a response. This is how they treat the most vulnerable in our society. For those needing the NDIS they get absolutely no choice. They have to put up with this contempt and unprofessional treatment. Or do without services. Looks like I am doing without.

5 Gold Stars for Sharon Tracey - Employment Coach, APM Caboolture Office – My review is regarding the most amazing Employment Coach, from your Caboolture office. Her name is Sharon Tracey. I have been represented by Sharon, for around five months now. There are many reasons why I decided to rate Sharon, with 5 gold stars. One in particular, is that I know that Sharon, always has my best interests at heart. I have… Read more

been applying for many roles, particularly in one sector, that I was so dearly wanting to get into. Sharon went ahead and marketed me directly to a highly valued client. In this business, we call that reverse marketing. Sharon's email to them, made such an impression by her genuinely kind heart and beautiful soul, that her remarks about my passion for wanting such an opportunity, worked!! The client called me immediately after reading her email, and I was interviewed the next day. It's still a wait and see situation for me if I actually am offered the opportunity, but I wouldn't have even known about this role or the incredible client, if it wasn't for Sharon's desire to go above and beyond for all of her participants. I can't begin to express my happiness and relief, that Sharon, is representing me to the open market for new opportunities. To top this all off, Sharon, then handed me an enormous fuel voucher, which I just couldn't believe was a possibility, when I woke up this morning. Thank you for caring, Sharon. You have made me life, all the better for having you in it.

Caren was very professional in her dealings with my staff and respectful when observing my residents in their home. She was very accommodating and is always a pleasure to deal with.

I’d like to give a big shoutout to Jake for being an outstanding job search consultant and an all-around legend. Not only has he been helpful, encouraging, and focused when it comes to my employment journey, but he’s also managed to make the whole process genuinely enjoyable. Jake brings a perfect balance of professionalism and personality. I… Read more

really appreciate the support he’s given me, and our little quirky gaming chats always make my day — it’s rare to find someone who can talk career goals and pixelated boss battles in the same conversation.

Thanks for always being real, relatable, and reliable. You make the job hunt feel a little less like a grind, and a lot more like a co-op mission. Much appreciated!

I can’t thank Ashley Hassell at APM enough for the incredible support and guidance he provided as I started my business. From day one, Ashley went above and beyond; offering expert advice, encouragement, and practical solutions that gave me the confidence to take the leap. His knowledge and professionalism are matched only by his genuine passion… Read more

for helping entrepreneurs succeed. Every interaction left me feeling more equipped and optimistic about my journey. If you're looking for someone who truly cares and delivers outstanding support, I highly recommend Ashley. He’s been an invaluable part of my business launch!

Fake respect – Went to apm appointment 21/7 on time driving car with flat tyre to ttp . My phone stopped working on 22/7. I brought secondhand ph. Delivered 25/7. Centerlink benefits put on hold 25/7 because I missed a ph call from (APM) on 24 or 25. Explained on 26/7 sent email to show purchase. Stayed up all night on 26/7 until 4am 27/7 to see if I will get… Read more

paid($4 on savings, $13 on credit card) rent due on 27/7. Had no sleep Went to forestville interview at 12pm. Still benefits on hold. 28/7 Went to Apm to get work clothes for Job walk through 11am 31/7 at wingfeild. I still can not sleep because my benefits are on hold. Lic runs out on 2/8. Rego runs out 4/8. Elec due 1/8. Brought tyres Friday. My daughter has been admitted to hospital over a dozen times in the last twelve months. I should be sleeping but I can not. Life is unfair, I am breaking. I have never missed an appointment or course days and returned all phone calls and msg. Sorry to bother you (This is a copy I sent at 4am and 515am 31/7/23 to wf Australia survey) needless to say I was a zombie on job walkthrough

Potential employee – Very poor communication. Ghosted emails and doesn’t read contracts they send out. Does not pay casual loading to casual staff or overtime pay. Avoid.

Avoid these people at all costs! – These people are unprofessional and see their clients as nothing but profit opportunities. They do not respect their client's privacy and coerce people into activities they profit from. You do not need the stress.

AMP in Rockdale, deliver excellence in career and work placement support. I was fortunate in having Sue Sayyas’ highly experienced and caring support throughout a swift change in work placement, for me. Sue was highly receptive to my work history and need for change, and amended my resume on the spot, through her lunch hour, and later the same… Read more

day, I had an hour long phone interview, within an industry I am looking forward to starting this week, which she established contact. I am still receiving calls, from interested employers, from the strength of the CV Sue structured.

I can’t recommend AMP Rockdale highly enough for their dedicated support and industry knowledge, as I can’t thank and recommend Sue more highly, for her inspiration, swiftness and brilliance in seeing me into a much better work environment.

Warm regards Kesh

Informative & Pleasant – The assessor presented the information in a professional and caring manner which enabled my husband and myself to understand the process of the Commonwealth Home Support Programme, which we are very grateful. Show reply

Awesome experience – My assessor was awesome put me at ease right from the start and explained everything so I could understand and not panic about them if there was more than 5 stars they would receive it

Great experience with assessor Sonia ( Traralgon ) – Very informative, assessor - Sonia - easy to relate to and presented the My Aged Care information and questions in a very easy to understand and personable way .

Professional and caring – Nicole was extreme professional and caring, she explained the process well and answered all questions thoroughly, I am very satisfied with the help I received

Calm Courteous and Professional – This Assessment Was Conducted over the phone in a calm courteous and professional manner I had no problems and everything was explained fully

Very helpful and great to talk to – I’ve been with APM for 3 years. APM in Burnie Tasmania have been wonderful with me. They were able to find me a job that matched my skills. They paid to update training I needed as well as work clothes. I actually look forward to the weekly chat with my coordinator. We have meaningful conversations as well as a good belly laugh.

I was down and out – Indy Ballard was my case manager and she was absolutely fantastic. I was down and out, in debt and flat broke with little hope when I was introduced to APM. Indy worked so hard with me and for me to find me the right employer that was a fit for me. I now have a wonderful job that I enjoy immensely. Thank you so much Indy. You not only got me back… Read more

on my feet financially, you boosted my mental health and gave me confidence and hope for a much brighter future. I am forever in your debt.

Great experience – We were very happy with our helper. He was very clear when he spoke to us so we understood, and he confirmed our understanding. He was a very kind man.

My Experience – Lesley was very helpful & professional. She listened to the reasons I am requesting support & was able to suggest strategies to assist me as well.

The help is there, APM stepped up – Facing issues with being older, isn't easy. Dealing with physical changes can be so challenging, and finding answers and help is such a huge relief, in so many ways. APM was the support I needed, and the hand up I got was kind, informative and life-changing. Thank you.

Hope to stay home for a few more years – Bec from Aged Care did an excellent job for 73 yo pensioners Outlined the home care program in detail and made sure we clearly understood it