I brought this machine about 6 months ago. It is the biggest piece of crap I have ever owned. I have already made a warranty claim. Clothes come out to wet.
Everything comes out wrinkled. I would not recommend this product.
Purchased in March 2019 for $500.00.
Cleans OK - have made 2 warranty claims on it
I've had this machine since Feb 2017 and I've had to make 2 warranty claims on it. First problem was a draining issue and just recently the heating element and motor have gone. The noise it was making before the motor broke down was like a jet engine now its clangy and sounds like it's going to die. Since the motor issue it hasnt been washing my clothes properly at all. I'm waiting to hear back from hisence whether they will replace the motor (if there are parts) or give me a new machine. Has anyone recieved a new machine from warranty? Also, since this has been discontinued are they even able to provide me with the exact machine? What happens in this case?
I DO a lot of washing there a 4 children in the house, it has a quick cycle 15min which is great.
The machine will wash a full load no worries. Great with delicates and heavy work clothes.
Easy simple controls and great eco option. No problems with the machine. It's great value for money.
I love my front loader washing machine, it definitely does the job it is intended to do and the size is big enough for a family of 4, the only problem I have found with this machine is the rubber around the front of the door starts to go mouldy very easy and I have to clean it every day
- Verified purchase
Ok machine, bad warranty customer service
Easy to use and easy to break, you get what you pay for. After owning for 6 months the pump jammed up as there isn't a drain "filter", just a restriction so all items must be removed from clothing every single time. Harvey Norman dont want anything to do with you once you walk out the door and Hisense spend weeks sending parts out before anyone even comes out to have a look at the machine to begin with.
Simple and Effective
We have this unit in a rental property (came with the unit)
We have been using this unit for about 1.5yrs now and on the whole I can't find anything wrong with it. It is quiet and washes our clothes... (sometimes I'm not sure what else people are expecting).
The only problem that we have experienced with this machine has been when it goes out of balance due to small load size and I suppose that is worth a mention. This machine does not do well with small loads and easily goes out of balance (which may explain some of the poor reviews for ...noise here). We have found that you can't just do a couple of towels (nor should you from an environmental perspective) and need to wait to have a full load. Keep in mind that with front end loaders, they lock once started so you can't just throw something else in that you might have forgotten. *There is a way but you have to wait for it to go through a purge cycle so that it doesn't poor water all over your floor when you open it, crazy feature right?!. One more point of frustration which is again, pretty minor, is the lint trap. It is located at the bottom right of the machine and you need to be able to collect the water that comes out when you open it. The trouble is that the lint trap opening is about 2cm from the floor so it's very hard to catch the nearly 2L of water that poor out when you open it in any sort of vessel. A tough lesson learned and not a problem for most renters at they don't tend to do maintenance on the places or appliances where they live, but we like our landlord and respect their stuff. No complaints, good value for money from what I've seen online.
Noisiest machine in the world
Cleans fine but
Has 3 year warranty
It's louder than a jumbo jet engine
You will soundproof your house as neighbours can't hear their tv when spinning cycle on.
Should be recalled as it doesn't come with a noise rating. My last sa msung machine was perfect but this is ridiculous
Waste of money
You certainly get what you pay for. Needed a new machine as we were moving to a place that only had a spot for a front loader so had to get rid of our amazing Fisher and Paykal top loader. This machine was noisy from the get go and never ran to its timing. After having it for about 6 months it became so loud that you couldn’t even be in the house while it was running a spin cycle. After a wash it began to smell like the motor was burning and the drum was loose. Although it was cheap this was the biggest waste of time and money. Wouldn’t recommend, at all.
Noisy and timing is off.
We only paid around $450 for this machine and you get what you pay for. Machine is extremely loud sounds like a rocket is taking off and can hear it outside the house. The timing is way off, say it says there is 8 min left on the cycle, you'll come back in 8 minutes and it'll still say 6 mins left. Or a 1.5 hour wash will take 2.5 hours.
Can't really fault
I would personally like to see Hinsense make a 10kg washer. If it wasn't so small id say it was 5 star rather than 4. It very straight forward and rarely gets stuck unless there's too many clothes. On many occasions though it struggled to finish the wash and i found that i had to run the spin cycle 1 more time in order for the door to open.
Other than that for the price its actually a hood washer.
So affordable and works brilliantly.
I needed a washing machine for our holiday home. It didn’t need to be fancy with all the bells and whistles. So when the sales person at Harvey Norman recommended this machine I was a little sceptical. Given the price, I didn’t expect much.
It is absolutely brilliant. Washes and rinses well. There are plenty of wash options and a quick wash function which is great. So simple to use too. Over all the machine is not particularly noisy. Yes, the spin cycle creates some increased noise, but it’s really not an issue. Definitely value for money.
Got this machine for 405 on sale at Harvey Norman - 3 year warranty convinced me to take a risk.....very happy so far 8 weeks in and hasn't missed a beat. Great size and packed with wash choices as mentioned spin cycle can be loud however I have it down stairs so not an issue for me. For the money if I get 4 years I will be happy
Great Washing Machine with a great price
Bought it for less than $400 during a sale last year. Very reliable and cost-effective machine. Love the eco feature especially, 45 minutes for a full wash. No problems with wear-out or stains after wash. Also, love the fact that it comes with 3-year warranty. Haven't really measured the water consumption but it does come with 4 start water rating. Overall very satisfied with this machine.
- Verified purchase
Cheap and effective
How well does it clean and rinse your clothes?
It cleans the clothes pretty well - no complaints
Does it wear-out your clothes?
Not really, although it is what you get from a cheap washing machine
Is it quiet or loud?
It is quite loud, especially in a confined space
What are your favourite features?
Bare minimum features. Like the 36mth warranty though.
- Verified purchase
Fit for Purpose
Bought it during boxing day sale as it was on promotion. The washing machine does pretty well, a little bit hard to use at start (due to the program), but once you get a hang on it, it does its job. Noisewise, as long as you close the door, it shouldn't be too bad. The washing machine is located next to the bedroom, and with 800rpm with door closed, I can't actually hear the machine.
Clean and quick!
Affordable machine indeed. Cleans clothing well and quick with plenty of options/features to choose from (eg. wool, cotton, etc) There is also a 'quick wash' button if in a hurry to clean. Water and power efficiencies are also great. It is slightly loud especially towards the end when spinning.
I have not experienced any worn out clothing within the 8 months of purchase.
Great reliable machine. Cleans and rinses quite well. Have had no problems with the machine since we purchased it. Clothes remain in good condition after multiple washes. Super easy to use with a decent selection of different types of washes. Express 15 minute wash available if you're on a tight schedule. Would recommend.
It cleans clothes quite well as long as you choose the full circle. It is quite loud but after a while I got used to it. It is quite bearable. My most favorite feature is the affordable pricing. It doesn't wear clothes out and quite large inside which allows me to wash large manchester linens.
Very good to use
It cleans and rinses the clothes good. But not that much good for heavy dirty clothes when you are using the express 15 mins wash. It doesn't have a loud sound well washing the clothes. There are a lot of functions although it is quite simple to use. I really like this product and it is definitely worth the money.
Good machine. Good price. Lots of selections for different washes. Silent machine with electric timer. Bought this matching last April and have had no problems with it. Good water rating too with quick wash setting. Sleak design and colour. Will buy this brand again in the future if needed to
Questions & Answers
My machine now stops at the spin cycle on both rapid & long wash. I have to then manually turn to the spin cycle as another stage & sometimes this works & sometimes not. Is there a problem with it or are there adjustments I should make on the control panel ?
I have the Hisense HWGE9014 9 kg front loader machine with 'dose assist' function. However, there are no instructions on the machine or in the manual on how to use this feature.
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