Hisense Top Mount HR6TFF Series (Ice Maker)

We bought the fridge in Sep, 2020 at Harvey Norman. It stopped working in May, 2022. The technician said that it's not repairable and we were offered a refund or a swap. Due to our kitchen configuration, we could not find any similar model at Harvey Norman. Thus, we decided for a swap. The customer service said that it will take 5 to 10 business days to deliver a new fridge. However, after 10 working days nothing happened. As I called support they said that they are unable to find a courier and therefore can offer us only a refund.
As a result, we are already 2 weeks without a fridge, and a new one will be smaller in volume and we have to pay extra. We should have gone with another brand when purchasing the fridge. Very disappointing.

Just packed in and freezer wont freeze. It wasn't cheap either. Very angry now at the rigmarol to get them to fix it which I will. Never buy this brand again.

shocking thing. works 50% of the time. never keeps food cold. filled with solid food items such as puddings etc, so its not cooling air all the time. when it does work its ok. wouldnt give it to someone for a beer fridge; hot bubbles is not acceptable. looking for a replacement but everything these days is air flow.

We had this fridge for 3 years wasn’t too bad , all of a sudden stopped working overnight. After having a technician come and review they said there is a leak that requires new parts and regassing but will cost us half of what we paid for . Same was quoted from another technician . Highly dissapointed that this has happened just outside of our warranty date and it wasn’t build for long use. I had heard mixed reviews on this before purchase but I didn’t think 3 years was the life expectancy for it .

From the start up a high pitched penetrating noise was emitted. The retailer could not get a reply from the distributor or the local rep. An in store exchange was negotiated for a different brand. Hisense customer service is very bad. Our advice don,t by any electrical product manufactured by Chinese companies.

This product was purchased in February 2021 and stopped working in November 2021. Was told a technician would come out to look at it as it's clearly under warranty. He stated that the defroster no longer worked and needed replacing. Told me that the part wasn't in stock and I would have to wait two weeks for it to come in. Waited over two weeks, no one contacted me. Rang Hisense and they couldn't give me a straight answer on why the part wasn't now in stock. Offered to give me a brand new fridge but it would take 7 to 10 business days for this ...

A impressive kitchen necessity that looks a easy clean.Outside is coloured & shouldn't show marks like white fridges.So Roomy it would be enough for a 4-8 P household.Easy clean,fussfree shelves of glass,easy to remove & wipe.A 3 starred energy rating.

My 88 year old mother purchased this fridge from The Good Guys in July 2017 and in October 2021 it stopped getting cold. Spoke to Hisense who referred me to their service agent who is located some 80kms away. Tried local service agents who wanted to charge $130 to visit plus $65 per 15 minutes plus GST plus parts. Way over the top for a pensioner. Looks like it’s a new fridge which hopefully will last longer than four years.

Budget friendly, however when you claim fridge is "NO FROST TECHNOLOGY" fridge with the big upper letters you would expect this. bought 3 months ago already looking for a replacement. Lesson learnt spend bit more get a proper fridge !!!
Temperature control for both fridge and freezer is horrible.

Great little fridge! Wasn’t our first choice but due to space limitations we had to buy this one, however I’d happily buy it again. It does what it’s supposed to, and so far not given us any issues.

The freezer is quite small, I have to be strategic about freezer purchases. However the fridge is great and the shelves can be adjusted to your needs. Everything comes out and it’s easy to clean. Overall a good purchase.

The fringe is well put together, utilizes every bit of space, plus uses less energy than most regular refrigerators.
With a smooth satin silver finish, it is pleasant to look at, and the minimalist look carries over into the cavity of the fridge.
KIA and Hyundai have travelled a long way in all countries and they back their products with a 7 year warranty. That's confidence!
Hisense is another brand working its butt off to make its mark globally. Like Kelvinator, LG, Sharp etc,
Hisense is doing extremely well for themselves. Unless you are a badge nob.

Be careful with their warranty. I bought this fridge for my son on 1 st May 2021,who has twin baby’s so they would have a reliable fridge as their old one was not chilling properly. It had to be turned up high from the start now 6 weeks later it is not keeping the food cold enough. Rang Hinsense and made a claim. They advised me some one would look at it within 2 days . 2 days later I ring to see why no one has contacted me only to be told the repair guy is waiting on parts . My way of thinking is the fridgey assesses the problem first, than o...

This fridge has been constantly unreliable - water leaking frequently from underneath, freezing the vegetables to ruination, impossible to control the temperature, a collection of black powder near the bottom door hinge, refrigerator door that seems maligned. And to make matters worse, trying to get service from Hisense within the warranty period but they “couldn’t help because of COVID” (yeah, this is a popular excuse these days). They’ve got one more chance to rectify the issues with this unmerchantable product and then it’s a consumer affairs job. All the same, I steer clear of this brand name now when purchasing products. This thing is a lemon.

A basic fridge/freezer, but maintains perfect temperatures when set to -20C and 3C.
Super Cool and Super Freeze modes are convenient for when you need to freeze or set something quickly, like jelly.
Interior is quite easy to clean, as is the exterior stainless steel finish, which only requires a wipe over with microfibre cloth.

The freezer light was DOA but our last freezer didn’t have a light so it hasn’t really bothered me...
You have to close the fridge door VERY gently or it will force the freezer door open; but I was able to mitigate this by adjusting the front legs a bit higher.

Absolutely useless in summer have to put frozen 3 litre bottles of water in it to keep food cool in winter it only just manages to keep cool have met another person with same problem would never buy another hisense product