Honey Insurance

After 7 months I am still awaiting a complete Scope of Works. I even received a letter of apology from RACQ their umbrella company reassuring me that they will action the claim immediately but that was six weeks ago! I email on a weekly basis and do not receive a reply. ABSOLUTELY DISGUSTING BEHAVIOUR. Show details

They had us complete thousands of dollars worth of compliance work the previous year, but when it came time to lodge a claim now, they still denied it. Hard to trust them with your home after that. AVOID Show details

Worst insurance for your home. I have a cover with honey insurance for more than 4 year now and for my 1st ever claim I am so disappointed. I recently had an accident and damaged my garage door. honey insurance send someone from MK3 builders (another trash company) to do the inspection and create a report. Now its been more than a month and I cant… Read more

use my garage door and no one has contacted us ever since then. I have been able to contact the company only a couple of times because of the poor connectivity. No email reply you cant call them nothing. I will not recommend Honey insurance even to an enemy.

Insurance Scam – This is a scam company with no intentions of providing any type of insurance. Show details

Dr Victor Smith Local Guide·202 reviews·36 photos 5 hours ago New I have had home & content insurance for my homes for over 50 years. Honey doesn't deserve a 1 for review. I had a quarter of a paver somehow end up on my roof, smashing 2 tiles. We… Read more

paid a roofing trademan $1,250 to repair it in early December 2025. After Xmas, we put in a claim through our insurance claiming the water had leaked heavily into our ceiling and onto our air-conditioning head unit and down the inside of a wall between the bathroom & a bedroom, then under the floating floor. Total repairs are over $10,000. Honey (RACQ) Insurance asked how a broken paver broke the 2 tiles on the roof. I told them someone must have thrown it, or jokingly said perhaps a large bird flew over my house & dropped it on the roof. They called me back stating the damage is not covered because an animal caused it. I NEVER said a large bird DID drop it there, just gave options. They have looked at EVERY opportunity to reject my claim. They initially was offered their tradesmen to come and evaluate and quote. I rejected them because I have a qualified builder, roof tiler, electrician, plumber & HVAC trademan who have maintained my house for many years. Honey eventually demanded their trademen attend and inspect my home. They had tradesmen doing reports for areas NOT in the jurisdiction of their trade. A plumber giving a report on roof tiling, when he isn't qualified to do so. Warning to everyone - AVOID HONEY INSURANCE, which is under RACQ.

1 YEAR and 1 MONTH since we lodged a house floor repair claim. Third building broker engaged by them. Still Not even a date set for repair. Countless Hours on the phone with Countless Email requests for action obfuscated for over a year. Raised… Read more

premium 25% this year despite not fixing our claim. We cannot go to another insurance company charging far less because this claim has not been fixed. They say "changing insurance for good".It is definitely good for them.

Terrible customer service with no effort made to retain loyal customers since this start ups conception. I have been with Honey Insurance for years and year on year we fairly I guess have an incremental price increase. This year however they decided to increase our monthly fee 50%. We have had no claims with honey. That is insane! For one year on… Read more

year cycle. The customer service agents hardware was terrible and hard to make out, let alone he chose to talk over me constantly and offer only that they could devalue our property and insurance summary if I wanted a cheaper rate. What a smart *** reply. Customs service is managed with wishy washy fluff you can just tell, objectively useless. These people are certainly not who they were when they launched. Looking for another provider immediately.

Do not take insurance with these guys we are still waiting on them to payout for a new roof,bad customer support, they will take the money but not payout when its needed Show details

We were hit by Cyclone Alfred in early March. We contacted Honey because of the black mold on the ceiling and found that the plaster was 100% sopping in some areas. They sent a team to cut holes in every wall and put blowers in to dry the walls and ceilings and that is where the service stopped. The builder they obtained a quote from first, quoted… Read more

from other trades' assessments without even having a look and they tried to pay out out for a pittance. We can't fix our house and refused the payout so they sent another builder out from Johns Lyng to quote on the work again and they said they can do the work and agreed that the damage was more substantial than the amount they want to pay out.

Today I have received an email saying that Johns Lyng are unable to do the repairs after waiting 6 weeks for another quote. Apparently they are looking for other builders to provide quotes but this is just taking so long and causing so much stress and agitation.

We can't do the work for the amount they were willing to pay and we have not been given any updates on the quote from Johns Lyng. My furniture has been moved away from the wall to allow access for the last 9 months. I am living downstairs in the back bedroom "bunker" where we sheltered from the storm because upstairs is so damaged. I am beyond upset and these guys are part of Suncorp Insurance. What a way to treat already traumatised people.

Stay away from them , they double and triple premiums with no reason and you’ll just have to move again soon after you join. Waste of time and should not be allowed to operate. Will be writing up an article about this for the media and accc. Show details

Our home insurance was cancelled for no good reason, they took the time to call and ask how we felt about it to add insult to injury. Never made a claim, or had any claims for years. Go with something budget related is my advice. Show details

We went through Honey Insurance and made a claim after the weather (winds) knocked down our fence. After sending us a builder assessment officer and waited months, they sent us an email saying they tried to call. (We have no missed calls). We called them back and left a message as no one picked up. Then minutes they called us to put us on hold for… Read more

another 10 minutes then denied our claim on the basis of fence "wear and tear". We've been in the house for 3 years. Terrible service and terrible customer service. Avoid

I’m extremely disappointed with this insurance company. They increased my home insurance premium to five times my normal payment, claiming my property is now “high risk.” There was no clear explanation or justification for such a drastic change. This feels unfair and exploitative. I would strongly advise others to carefully check the fine print before signing up. Show details

Started a landlord claim 6 weeks ago. House has been vacant since then. "Escalation" officer won't speak to me. Continually keep getting told she's unavailable and will call back but never does. Cost of 3 policys have doubled in the second year. Paying $7k a year for what?? Please just go anywhere else for your insurance. Update- it's now been… Read more

4 months. Still nothing. Unable to put renters in, will not cover for this either. Update-7 months later works finally getting started after I sent a complaint to the financial complaints Commission. Update-works finally finished 8 months later.

Renewal increase 50% cant tell me what risk factor has cause 50% increase dont use ever for renewal only use for one year as they offer different rates for first year and renewals Show details

After two years and NO claims they refuse to reinsure me after ‘a risk review’. At first I was told they couldn’t offer a competitive rate so I asked for the rate and to let me decide if it were competitive or not. Next, got an email from the… Read more

supervisor saying that was wrong info and they won’t be offering me any policy at all!! Appalling really. Thankfully never had to make a claim with them. Stay away from honey insurance.

Honey Insurance is now a rip off – Have been so happy with Honey Insurance up until now. My home insurance just went up by $8922. No claims. General feedback was that is was for inflation.... (which is at around 3% for this year). What a joke! Definitely told them to turn off my auto renew!. Show details

Bad Bad Bad, multiple home insurances with honey, after 1 year the premium went up by 40% , second year again went up by 35%, anyway still kept insuring with them. Now recently they cancel without even letting me know and as per normal they take monthly premium out of my acc. 2 weeks later , I contacted their customer service for something and the… Read more

told me that the policy has been cancelled. The guy did the investigation and he told me that their was a system error on their end that why we have canceled this policy. No cancellation email has been sent , no contact regarding the cancellation. Very frustrating, unprofessional and unacceptable.

Worst excuse for a company I've ever had the misfortune to deal with as customer service is non existent. Took 9 months to get our claim finalised and so many hours of my time calling and emailing to get anything done. Ignore the first year low premium that they use to lure you in as its a scam to get your business before they bump up the premium… Read more

the next year or screw you over when you do need to make a claim. I had to go to the Ombudsman to get any satisfaction and still I never got a call or response from them to explain or apologise. Don't understand how they are still licensed to trade.

If I could leave 0 stars I would, Don’t even waste your time with this joke of an insurance company. Absolute scam. Nobody answers the phone (they are happy to leave you on hold for hours on end, 4 hours on hold is the record and still nobody answers). Honey insurance is the worst company (if you could even call them a company) that I have ever… Read more

dealt with. I will be making sure to make everyone aware of this scam of a business. They also love ripping off the elderly. Absolute disgraceful

Incompetent and disgusting services. I have spent more than 15 hours cumulatively on hold during my claim process which has spanned more than 4 months. The kicker however is still ongoing, in my settlement letter I was told my NET payment was meant to be $x... however to these idiots apparently NET means NET - Excess....in No other planet does… Read more

this make sense. I have had 6 emails to their support with no response. do not use this insurance company, seems like one person works there who doesnt understand the difference between Gross and NET

Honey insurance has been so good to me. Unfortunately I have had to make a couple of claims on my contents insurance. However Honey insurance have moved quickly and accurately to process my claims. Their customer service is one of the best I have experienced with insurance claims. I highly recommend Honey Insurance to everybody. The policy price… Read more

is amazing. My sincere thanks to the Honey customer care team. My claims have been flawless. Also if they can’t get you in the phone they always follow up with an email. You get 5 Stars from me.

Insurance should be regulated. This company are trying to charge 5297.49 per annum for landlord insurance where other insurers only 1170.55. Upon calling to determine the reason why, a long pre-written statement was made in a ridiculous attempt to validate themselves and claim that every insurer has their own way of providing insurance. Unassuming… Read more

people trying to get genuine insurance for their properties would stumble upon this and pay, not realising how absolutely ridiculous their pricing is. They should be ashamed of themselves.