2Honey Insurance

Honey Insurance

 Verifiedhoneyinsurance.com🏆 2024 Award

130 reviews · Statistics

80% · 10423 · 18%
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Claim Resolution Time
  • <1 week (7)
  • 1-2 weeks (5)
  • 2-4 weeks (3)
  • 1-2 months (2)
  • 3+ months (4)
Claim ApprovedYes (17) · No (8)
Value for Money
4.1 (106)
4.2 (98)
Customer Service
4.3 (101)
Great customer service
Easy to sign up
Offer good deals
See the Best Home and Contents Insurance in 2024 as rated by Australians on ProductReview.com.au.


130 reviews
RachaelWAPerth, WA

Length of Claim and no response

Made a claim for damage due to leaks in June 2023, claim eventually approved in late 2023. Paid the excess and yet still waiting for repairs, constantly being passed from their repairer and back to them with no resolution! Show details
S A.
S A.

Don'y was your money and Time

after two months the claim hasn't been processed despite follow ups.
Also unable to contact them despite being on holed for more than 1 hour each time. Show details
Steve S.
Steve S.Sydney45 posts

Still waiting for my claim to be processed

I submitted a flooding claim on 5 January 2024, complained to them on 22 January 2024 that I received no communication whatsoever and the two business day turn-around was not at all adhered to, and now today I filed a formal complaint to AFCA and will be seriously looking elsewhere.

Just bad service all around, if they cannot get back to you when you had to make a legitimate claim what is the point of using this company? Show details

BeckQLDWide Bay-Burnett, QLD

still going strong

Our house has been insured with honey now for 18months. there pricing and customer support and exceptional. I habe had 1 issue and it was sorted by honey with a good outcome. Show details
Nathan N.
Nathan N.WAPerth, WA

Worst customer service ever

I have submitted a claim and sent many many E-mails, tried calling sat listening to music for countless hours no one ever returns calls or E-mails.
Once one by the name off [Name Removed] called me asked me to send my quote to her and that she will call me back and has not called me back to date, I have never missed a payment I've always paid on time, they take your money but when you need them they're not there for there clients, very upset and stressed out by it all.
Nathan. Show details
davidNSWHunter Region, NSW4 posts

Immediate response

Claimed food wastage after an extended blackout. The response was immediate and extremely pleasant and helpful. The matter was decided almost immediately. Unbelievable! Glad I'm with Honey. Show details
RobWAPerth, WA2 posts


Raised my premium didn't tell me , got cheaper quote from another provider they wouldn't match it. I asked to cancel and explicitly said don't charge my account again the following month they charged me. Show details
Katie K.
Katie K.WAPerth, WA

Easy claims process

Contacted call centre to enquire about claiming for food spoilage after fridge died. Agent even went into looking at if we could make any claims for fridge itself. Process was quick and easy. Tammy couldn't have been more helpful. Very happy. Show details
Value for Money
Customer Service
Reza A
Reza AWAPerth, WA5 posts

Will use any execuse to refuse claims

Tried claiming TV that was specifically mentioned in my content insurance and got refused.
Then tried claiming a fence that was blown by high winds, took three months and numerous phone calls to respond, finally knocked back my claim saying the fence was old and fell due to erosion!
Their Nution system is horrible, takes ages to sync/setup, and keeps giving false alarms all the time. Show details
globalmarkQLDSouth East Queensland, QLD2 posts

10X quote price of any other company

online quote and phones and had house insurance 10-15K when most others 1700-2500 must be something wrong with quote system , even phoned up incase i made as mistake but nope person on phone had same issue and didnt know .. useless waste of time Show details
Value for Money
Customer Service
Katrina flehr
Katrina flehr

Replacement tv

We were very impressed with the service we got from Honey and RACQ. Would highly recommend them. They made the process so easy. Show details
Kevin Price
Kevin PriceWAGascoyne, WA4 posts
Value for Money
Customer Service
Honey Insurance
Honey Insurance   DM   
8lackie9NSWSydney Surrounds, NSW3 posts

No fuss claim

Great help in submitting a claim. Dealt with one person through the whole process and was followed up also. Pleasing experience Show details
Charlie B.
Charlie B.QLDSouth East Queensland, QLD4 posts

Good for one year only

First year premium was competitive. No claims but the renewal notice increased a massive 44.9%. Obviously my friend is not renewing with them. Show details
Honey Insurance
Honey Insurance   DM   
KerryWAPerth, WA

Service received with claims was amazing

From quoting to policy and then having to put in a claim and the service and constant reassurance I received was amazing and refreshing Show details

Questions & Answers

Angela V.
Angela V.

My cousin cancelled policy within the cooling off period and still waiting for their refund to hit there account. How long do refunds typically take?


I can't answer why it is taking so long but in response to a claim
I made Honey Insurance was immediate. TYry contacting them again they are very helpful.

Colin B.
Colin B.

what do the sensors cost monthly

Colin B.
Colin B.  

why do the sensors charge $1.00 when installing

Honey Insurance
Honey Insurance   DM   
Suzana H
Suzana H

Are the sensors compulsory to have in your home in order to get insured by your Company?
Would a refusal of the sensors disqualify a member who desires to be insured by your Insurance Company?

Ms Rachel
Ms Rachel  

Sensors aren’t compulsory, you do get 8% off your monthly insurance cost if you have them set up though

Honey Insurance
Honey Insurance   DM   
Suzana H
Suzana H  

thank you, much appreciated.

See all Honey Insurance questions


Honey Insurance uses technology that identifies info about your home - including size, construction year, and building materials - to determine what level of coverage is right for you.

The insurer offers flexible coverage for your essentials and extra things that are valued by your household.

When you take our home and contents insurance with Honey, you'll receive smart home sensors that can alert you to avoidable mishaps like fire and theft.

What have reviewers thought about Honey Insurance so far?

  • Most reviewers of Honey Insurance praised the easy and responsive communication with customer service representatives, with one reviewer saying, “they treat you like a human, not just a number”.
  • Reviewers also appreciated how easy it was to sign up and use the website, and said that they got a good deal on their home and contents.
Visit official website

Contact info for Honey Insurance

Mon8:00 am - 5:00 pm
Tue8:00 am - 5:00 pm
Wed8:00 am - 5:00 pm
Thu8:00 am - 5:00 pm
Fri8:00 am - 5:00 pm
  • ABN: 52643672628

Extra Information

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