HostGator

Immediately after purchasing a domain I have been inundated with telemarketing calls every 5 minutes for two weeks. My email account has hundreds of spam messages. I’m forced to change my work and personal numbers because Hostgator apparently sold my personal data to Asian marketing companies that harass their customers with robocalls and email… Read more

nonstop. I didn’t realize a company could be this terrible. ALSO, BLOCK YOUR CREDIT CARD FROM THEM. They WILL overcharge you relentlessly for services you didn’t request.

unfortunately i only can do 1star, i have professional WooCommerce website, since we start using hostgator service almost everyday website down and ones a week emails are down

Terrible – Hostgator are terrible, do not use! They autorenewed a website that was never built at three times the initial cost with no notice, after taking over $1,000 they cancelled my whole account because I asked for a refund, so I just paid for renewal of nothing for three more years of nothing. Customer service people were horrible. avoid at all costs! I would give them minus 20 stars if I could!

They will lie to you – Just attempted to charge me to renew a service I had cancelled over 12 months ago. The plus side is that the card had been cancelled so they did not receive anything. I would recommend avoiding them as they will say that they will not renew, allow you to think you had turned off auto renew and then charge you anyway. They also do not allow you to… Read more

delete your account or request your data be removed. I will be escalating to my local authority and recommend anyone else do that same.

Avoid - will grab cash before renewal and no refund – This company took money for a whole pile of services I did not want, and did not authorise, on an invoice it created, weeks ahead of when it's own website said renewal was due. It offered no refund. The charges were excessive and the services unneeded. Avoid.

hostgator or hostgrifter? – Avoid avoid avoid I purchased close to $500 USD in services and when it came to light that they do not service my domain type I requested a partial refund or a full refund and was offered nothing. No where did it clearly state they didn't service this domain. Do not do business with this company, they just want to take your money ad do not care about customer service

I feel like I have been played – Agent is not knowledgeable on what they're doing. Even just a simple task like changing nameserver. Very disappointed, in which I have to change a different provider

Money stolen – This company steals your money on a basis that they simply dont cancel the subscription when you ask them to do it. Them they take you for a ride and only after 4-5 attempts and 4-5 hours of efforts and $200 wasted they do it

"Hotel California" with credit card details and auto renewal – I had deleted card details and cancelled all auto-renew in the account profile and though I was rid of them. Contrary to their knowledge base there is no CANCEL button in the control centre. The details on how to cancel are linked to an empty 404 errored page. One month later I was charged $98 for a SSL certificate I had no ordered. I used online… Read more

chat and asked why and they said I had auto renew enabled. I sent them screen shots etc of my account settings showing no auto renew products and the support people admitted there IS NO BUTTON to cancel auto renew, even though nothing is listed in the Auto renew section. They refused to refund me and were unable to remove my credit card details!. He said on his side he has now cancelled "auto renew" but was UNABLE to DELETE MY ACCOUNT. I have asked for escalation otherwise I have to cancel the credit card. In my opinion, this is something scammers would do. Its like Hotel California all over again.

Anything else but this – Unfortunately there is no zero star, so I had to select one. I just got out of their prison. They move you to a higher hosting plan without your permission and charge you a higher rate, and when you ask them to drop you to the lowest plan they say they can't do it because you started on a higher plan! Because I had it with them, I moved to… Read more

Hostpapa which is way cheaper and better in terms of service. It took close to two months of constant chatting with their customer service team to get them to allow the transfer of my domain to the new provider. Only when I threatened to report them to ICANN did they release the domain and send me the required code. A horrible company that I advise everyone to stay away from it. I'm finally free of the jaws of this Hostgator!

Don't sign up – Gets you signed up for as little as $3.50 a month and then you are expected to renewal for 5 times that.

Avoid at all costs – Charged an expired credit card meaning I had to contact them and my back to get a refund as I'd already moved hosts, tried to force me onto a more expensive plan, were very rude and unhelpful with migration. Would never use again

Horrendous customer support, charged money for things I never signed up for – Started billing my account for months for services I never signed up for nor agreed to nor had any reason to use and refused to give me a refund because it had been past 30 days since I noticed the charges.. For a service I never used.. What kind of disgusting company policy is this? The customer support chat person also pretended to get the… Read more

manager and said their manager said the same thing... how do I know they actually got the manager over a messaging system...

Dissapointed – It was the worst experience ever! If you paid for added services like Yoast Premium or SiteLog Essentials, they will not reimburse you for them if you cancel your plan within 30 days. I've lost plate number 100 USD! So, you won't get a full reimbursement. Heads up, take care of your money!

I wish I could tell you how horrible this company is – I wish I could tell you how horrible this company is. They misadvised me, blackmailed me into buying a product. They added different products I did not need, and they never returned the money.

Holding on to my domain despite the transfer months ago. Very bad customer service – I transferred out my domain to another registrar months ago but it never fully completed since Hostgator has the domain locked, and any change to this setting won't apply. Even the customer rep tried changing it, and it's still locked. The domain is in a weird place being registered under Hostgator and the new registrar, both asking for renewal… Read more

fees. I tried changing the DNS, nameserver, even did a forwarding from the new registrar but the landing page still lands on a Hostgator wildcard page. I have talked to a couple of Hostgator customer support via chat, who are VERY COLD with their replies. I was told that "the domain has been transferred to the new registrar, go talk to them. We'll delete your domain from our records," then was promptly ignored after. Months in, the domain is still in their records and the promise to delete has not happened. I feel like my domain now is being held hostage and Hostgator still sends emails to renew the domain!!

Extremely dissapointed – Extremely disappointed with the company's lack of transparency and poor customer service. They charged my card without any notification or consent. Avoid at all costs!

Horrible – Absolutely useless I can't say anything other than run away as fast as you can. None of the support people know what they are talking about they just end your session to after wasting your time and providing no help.

Avoid Hostgator at all costs...terrible support!!! – If your reading this, run away from this company!!! Very difficult to get support! Support appears to be outsourced and after they pick up the call...you may hear a call center in the background....they do not appear to help...

SHAM SHAM SHAM – Been doing web hosting with these guys and the customer support does not exist. Dont waste time or money with them. Sick and fed up with their shabby operation

The worst hosting provider ever - Go to anyone else (run away) – The worst customer service and support you can ever get. I have a dedicated server with them, which means I pay thousands a year, and I have a ticket that has been open with them for over 2 months. I chatted with them more than 5 times, and they said they marked it as a priority every time. The job they need to finish doesn't need more than 15 min to be resolved. You will regret every moment if you use their service. It's a nightmare.

Thieves & Very Very Slow Speeds – DO NOT USE THIS COMPANY! I removed my website and my credit card details a month before my 1yr subscription finished. This was done to make sure they didn't take money for a subscription I wasn't using. Something they had done in the past. But a month later they took $300 from my old PayPal account. This was done without my knowledge or… Read more

permission. Theft! They have refused to return my money despite the fact I no longer use any of there services. Hence my writing this bad feed back. I have since moved to another host and could not believe the difference in speed. My website is x10 faster.

Deceptive, Scammers – This company increased their fee by 80% and charged my credit card without ever notifying me. I pointed out it was unlawful and they admitted "deep regret" but refused a refund unless I signed on for another 2 years. I asked them to canceled my service and I got a refund by disputing the fee with the bank. However, HG disconnected my email… Read more

immediately (after forcing me through a 65min slower than honey live chat to cancel the service). Since they disconnected me half way through my billing cycle I asked for a refund of the excess, and again they refused. I again disputed the transaction with the bank, successfully.

This is after being with HQ for over 15 years. Avoid at all costs. Anyone who forces you through 60min to disconnect a service is a scammer. Anyone who puts an 80% increase on your fee and doesn't notify you in any way is also a scammer and is deceptive.

The PC-Mag people should be ashamed of themselves for how out of touch their review is with the common experience.

The worst hosting company ever in my entire life – I'm an IT expert with over 20 years of experience. I have used services from many hosting companies in the USA, Singapore, Germany, Australia, and more. During my 20 years of working in IT, HostGator is the worst company I have ever tried. They are very disrespectful and unprofessional. Just for a domain change, I spent three days and talked to… Read more

the support team four times. Finally, my client was angry with me because of their service. Please do not choose them.

Bad Bad Bad Service – have a cloud account with hostgator. Early July I have purchased a paid service from hostgator to migrate the emails from siteground to hostgator. The project started on July 6, 2023, at beginning there are updates, then the updates completely stopped on July 21. I've followed up with 4 emails with their cases-support team, no responses… Read more

whatsoever. I've reached to live chat support, the first time, it says I have to wait for the the case support team to respond, there is nothing they can do. Wait 10 days, nothing comes. I have reached again on live chat, it has been put on hold for 2 hours, with success. So in short after almost one month, the project is not done and all the support team just dead silent. I continue sending the emails to cases-support team and live chat, nothing can be done. Hostgator wasn't like this before. Hostgator services declined so much over the years.

worst support when issues arise. poor ticket system. bad billing system – overcharged me, charged my payment source without permission and never refunded the money. terrible. getting support is pointless and very poor communication. worst support when issues arise. poor ticket system. bad billing system

Absmal - Stay Away from Hostgator – Just shockingly bad, they somehow got an editor's choice in PC Magazine - not deserved :( They couldn't even migrate my websites and then made up every excuse they could think of, luckily only a couple of days before I realised I made a big mistake, but they still kept $40 USD in their pocket when they credited me back, speaking of which be aware… Read more

all prices quoted are in USD so much more expensive than they look initially. Do yourself a favour and have nothing to do with Hostgator. I ended up going with a great Aussie Host Clickhost who I have given a 5 star review to elsewhere on product review, do yourself a favour and go with them, they were even as cheap as Hostgator on a 36 month deal.

Anything is a better alternative – I have been a customer since at least 2015. When I first signed up, I got exactly what I was after. There wasn't any customer service to speak of, but the hosting provider never really gave me any issues to worry about. Things have been gradually getting way out of hand. cPanel is difficult to access, the customer support portal never loads and… Read more

the mail servers are often blacklisted. HG might seem like an option for a private server or shared hosting, but I'd advise giving alternatives serious thought. I would not recommend HG for business use.

Avoid at all costs – I would encourage everyone that wishes to avoid unnecessary stress and frustration with choosing another provider. I switched to Hostgator from another Hosting provider as I was advised certain products would be supplied as a promotional special offered. Turns out this was misleading at the very least and the situation has only gone from bad to… Read more

worse ever since. Prior to signing up I did do some research, how I wish I spent a few more days looking at further reviews.

Hostgators complaints department has been ignoring this case for months and actively avoids answering my emails with sporadic responses to whatever they choose to reply to and ignoring all other.

In addition, it took almost a month to even log a compliant as when I did request this it was entirely ignored by the operator. Some reviews state that Hostgator has great customer service. This is entirely not true. Though their customer service team in India (where they're all based) may be friendly, they continuously struggle with understanding enquiries and have repeatedly exasperated a situation to go from bad to worse due to their inability to maintain promises. Making a complaint is equally if not more so frustrating as their complaints department do not actually investigate the complaint thoroughly and refer to logged conversations for reference. They operate somewhat on an assumption and after weeks of waiting for a reply they may respond to something entirely different.

Their customer service department is also dangerously uninformed in regards to Consumer Rights and even information such as conformation of who their regulating industry body is will be ignored completely or you will receive a response along the lines of they are unable or unwilling to divulge these details.

The downtime is crippling if you are running a business with essential email etc avoid at all costs as not only do Hostgator not provide adequate compensation for this, they even go as far as placing blame directly on the consumer even immediately after it is discovered by another internal team of theirs the faults reside within their own configurations.

I made the dreadful mistake of switching to Hostgator to save $80.00 per year. Now, I would pay $800.00 more if I could have avoided the initial switch.

I encourage everyone to look elsewhere even if they may incur higher costs. Those extra few dollars is the difference between seamless Hosting with great customer service to the polar opposite that is Hostgator

Sold with wrong information and held domain hostage – No phone numbers to call from Australia. I spent two hours on support chat with poor responsee times, to be told that purchasing a domain would include free email. After this, I kept being told to wait 48 hours, wasting critical time to get a new business live. Now, I've been told this was wrong information and that I would have to buy another plan. Additionally, they would hold my domain hostage for 60 days unless I upgraded.

Fantastic, Very Commendable – I have dealt with HostGator for the first time about 2 years back, I have recommended them to friends and will still recommend them for they are really good and offer what they say they would. HostGator understands their clients and stand for their clients best interest. I had an expiring account where the credit card for direct debit had been… Read more

closed more than a year ago.

Came the time for account renewal, HostGator attempted transaction was at first rejected, I did not want to take action or renew the subscription since I have not budgeted for it.

To my great surprise, the bank reopened and activated a closed account, activated a closed credit card and approved the transaction without my knowledge.

When I asked the bank what happened, they could not explain or dispute the transaction.

Long story short, I contacted HostGator and requested that the transaction be cancelled and refunded immediately since there was an error in the part of the bank and explained what has happened, HostGator support personnel were very sorry and apologetic, the refund was processed within 48 Hours.

Shame on Westpac Australia and praises to HostGator.

I will surely return and reactivate my subscription once I get things sorted with another bank.

Good on you HostGator, well done.

If you need someone who will understand you and fightt for your best interest as you purchase their service, Go HostGator.