Hot water heroes are a great local business with awesome service
They came to have a look at the hot water system that had sprung a leak and had no dramas fixing it and were done in minutes.
While they were here they installed a new shower head for me that I was having dramas installing myself.
Would recommend them for all plumbing need!!
Hot Water Heroes were amazing!
We had an issue with a brand new solar HW system that was fitted by another company and it wasn’t working properly so I called Carla and she organised a repairer quickly. The service was prompt and friendly and they worked hard to resolve the issue even though it turned out to be a faulty pump which was a warranty repair. The pump was ordered in and replaced with no fuss by HW HEROES. The system is still not working properly but this is not due to HW HEROES and their service, it is a faulty system which will most likely be fully replaced now ...by the manufacturers. I cannot comment on rates and fees as our has been covered under warranty. Even though it was not up to HW HEROES to repair our job, Dan and Carla worked hard to rectify another company’s issues which will definitely encourage me to recommend them to everyone.
Professional and knowledgable
Our 24 yr. old solar hot water system started leaking and we started the process of obtaining quotes and and advice. I contacted Hot Water Heroes (amongst many others ) and spoke with Carla initially who surprised me with her knowledge of hot water systems. Daniel came out and actually climbed onto the roof to suss out what would be needed to comply with current installation regulations. No other companies did this and their quotes included a lot of "ifs and maybes" Daniel was very thorough and gave me a few choices and his quote was detai...led. Installation went smoothly and without incident Daniel and his team worked so well. We have had the Sunrain system now for a couple of months and couldnt be happier. They are a very good business to deal with. I would have no hesitation in recommending this independent family business.
Pleasure doing business
Our old solar water system died and we obtained quotes for a new one. Hot Water Heroes were the only company that provided all the information need and the only company to voluntarily send a email quote and background product information - we truly were impressed. Carla was very professional, yet friendly and understood our situation and offered a temporary replacement hot water system until our new one could be installed.
Thumbs up to the installation guys - hassle free and very professional.
No hesitation in recommending this company.
- Verified customer
You rate according to experience!!!!
We purchased a stainless steel Solar Hot Water System after our old system sprung a major leak. It has now gone to hot water heaven. Every now and then, you come across a business that truly cares about their customers. I like the fact that Hot Water Heroes are completely independent when it comes to advice. They don't peddle a particular brand so you receive honest answers. All the staff are friendly and very courteous and when a small problem arose, they responded quickly and resolved it with a smile and a handshake. Daniel and Carla operate...a very professional business. It's very hard to find great tradespeople but Hot Water Heroes stand high and well above other plumbers. Thank you - we will be recommending you whenever the opportunity arises.
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