Hotwire

Room we got at a 4 star hotel had no windows and could barely fit the bed – Photos not accurate and feedback / support non existent, avoid at all costs

Horrible – Horrid. These snakes hide it very well that you are making a booking in US dollars on Australian accommodation. How is it legal that you can charge people in a foreign currency to the one they are paying for the product in, without clearly disclosing the currency on the payment page???? Do NOT use this company EVER. Show details

Excellent follow-up service – We had problems setting the underfloor heating up. We rang the company Christmas Eve and they talked us through the process, and checked in with us every 90-minutes until we cracked it. This service was awesome

Beware the deceptive use of US dollar charges for bookings in Australia! – We were recommended hotwire by a relative,and thought we were getting a bargain rate in a Melbourne hotel,so accepted the $70 service charge by hotwire.We overlooked that we were paying in US dollars to stay in an Australian hotel,while booking in Australia.After accounting for this trickery,hotwire was more expensive than the other sites. Show details

Fraudulent company – We booked a hotel in Hawaii through Hotwire which exposed them as the fraudulent company that they are. The accommodation owner failed to deliver any accommodation but Hotwire refused to respond to our correspondence and refused to refund the cost of undelivered accommodation. This meant we had to dispute the transaction thru our Credit card… Read more

company and eventually Hotwires bank realised the transaction was illegal and refunded the prepaid money. We will never again use Hotwire/expedia. Please note, after the undelivered accommodation through Hotwire, we got cheaper and superior accommodation closeby compared to Hotwires supposedly Hot deals!

No savings, ripped off. Same price as a fully cancellable booking on booking.com – Am new to Hotwire. My first booking was for a CDG airport hotel using my phone browser and it worked out well with genuine savings. This is my second booking on my phone browser for a hotel in Milan. I actually already had this hotel as a free cancellation reservation on booking.com for the SAME price. The crossed out price on Hotwire indicated… Read more

that I was savings hundreds of dollars but I did not save anything. Nada, zilch. I am actually worse off and feel totally ripped off and of course, they say that it is non-refundable. The booking and payment screen did not say that the discount was off other hotels. I was told on the phone that there should have been an asterix near the price that explained that the discount is off other hotels in the area, not that hotel. I did not see this on either of the screens I used and even went back to check after I spoke with them. Seriously, what's the point if you won't save off the actual hotel. Isn't that why it's a secret hotel, because the hotel doesn't want to reveal itself and undermine its sales elsewhere?

I logged onto a computer browser hours later to see the disclaimer in small print right at the bottom of the home page, so not exactly where it is readily visible when customers search and book.

Even so, to have no savings whatsoever and be worse off — because now we have paid over 10 months in advance for a non-cancellable booking which costs the same as a fully cancellable booking — is unconscionable on the part of Hotwire.

We are going on an 8 weeks trip and had thought to use Hotwire extensively but won't touch them again now. Their customer reps just will not assist with the situation merely reiterating that it is non-refundable. Even under these circumstances when we've been clearly misled to believe that we would be better off booking through them.

This is classic misleading and deceptive conduct by Hotwire.

Hot deals not so hot – I Booked a Hot deal (blind booking ) in kuala lumpore . When I found out which hotel I was book into, I checked with several other sites as well as the hotel direct, and found out the price I paid was the same as everyone else was offering. Absolutly no advantage in booking it blind. Because it was a HOT DEAL I couldn't cancel or change my… Read more

reservation. All other sites had free cancelations. They advertise 5 stat at 4 star price. Not true, I got no satisfaction at all from their customer service. Book elsewhere and know what you are getting. Good hotels False advertising, no satisfaction from complaints