3,739 reviews
AI reviews summary
Ticket Merchant is a secondary ticket marketplace primarily used for securing seats to sold-out concerts, sporting events, and comedy shows. The service is highly regarded for its ability to provide access to in-demand events and its reliable customer support. While some users express initial anxiety regarding the resale nature of the platform and the timing of ticket delivery, the vast majority report a seamless experience with authentic tickets and clear communication.
Pros
- Access to Sold-Out Events: A primary strength is providing a reliable way to purchase tickets for high-demand events that are exhausted on primary platforms.
- Customer Support: The support team is frequently praised for being responsive, personal, and helpful, including assisting with late-night ticket replacements or technical issues.
- Ease of Use: The booking process is described as straightforward and user-friendly, with many appreciating the inclusion of alternative payment methods like Afterpay.
- Transparent Communication: Users receive regular updates and reminders leading up to events, which helps mitigate concerns regarding the legitimacy of the tickets.
Cons
- Resale Disclosure and Pricing: Some users find the disclosure that the site is a reseller to be insufficient, leading to frustration when they discover they have paid significantly above face value.
- Delivery Timing: A recurring point of anxiety is the delay in ticket delivery; tickets are often not sent until a few days or even hours before the event.
- Wallet Integration: There is a repeated request for an automated "Add to Apple/Google Wallet" feature, as tickets currently often require manual downloads or screenshots.
- Hidden Fees: While many find the pricing fair, some users noted that additional service or handling fees only become apparent at the final payment stage.
Verdict
Ticket Merchant is a dependable option for consumers looking to attend sold-out events, provided they are comfortable paying a premium over the original ticket price. The platform is backed by a highly effective customer service team that successfully resolves most delivery and technical issues. Consumers should remain aware that they are using a resale marketplace and that tickets may arrive very close to the event date.
My wife and I took our 4 & 6 y/o grandchildren to Disney on Ice at the Brisbane Entertainment Centre on the weekend. To see the sheer joy on their faces as their favourite characters appeared is a memory that will stay with my wife and I forever. It reminded us of when we took our children so many years ago. We will definitely take them again. Show details
Our tickets were sent to us promptly within 2 days of purchasing them. The process was simple and easy to purchase from. I would definitely use ticket merchant again. We had a wonderful time at the Dolphins game! Show details
It’s been a lifelong wish to see the Beach Boys in concert but alas that never happened. When I saw Al Jardine was touring with the Pet Sounds Band I jumped at the chance and it didn’t disappoint. Just seeing Al live in concert with his son Matt, singing the hits of the Beach Boys was a dream come true. I’ll die happy now! Show details
Reviews with attachments
Great experience and customer service even picked up on a public holiday!
Great system flawless transaction easy to follow and use smooth entry to concert the best concert ever highly recommend Show details
I loved the concert so much and it was my first concert ever it was so awesome I love it Show details
- +1
Nothing what I would not have read in a book before. But very well presented with great visuals and some nice humour. Brian is a great presenter. To go with 2 kids was more than $500 which is borderline I must say. Kids are 12 and 14 but they could follow the show because I explained a lot of concepts to them earlier. Otherwise it might be too much for kids.
Such an amazing venue, all the staff were very helpful and kind. The sound was also amazing. Like most concerts, the food and beverages are very pricey. Don't forget It's a cashless venue! Soo make sure you don't make it a priority to pull cash out beforehand like I did ahahha. Lovely time, thankyou! Show details
Amazing experience at the Jimmy Carr Show. Will be back for more Show details
Seats were small but the atmosphere amazing so bloody good. Show details
It was easy to purchase our tickets through Ticket Master, I did it from my bed one morning scrolling through what was on at the Entertainment Centre in Brisbane!! Book over 12 months in advance to see Jimmy Carr, fantastic!!!! They emailed the tickets to me and i printed them out. Scanned at the entrance, walked straight in! What a night we had. Show details
Has to be the best concert i ever attended, the atmosphere was electric. You cant manufacture an experience like that. Thanks for a lifelong memory Show details
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I thoroughly enjoyed this event, mumford and sons put on a stunning performance, probably the highlight of my year so far!
great time at pierce the veil! had an absolute ball Show details
There were no tickets left for straight sale, we needed 2 more tickets at the last minute and TICKET MERCHANT HAD THEM !!!! MAGIC IS REAL Show details
*** What an Epic Experience *** With the best seats in the house (Front Row - Dead Centre) It was absolute magic from start to finish, with electric energy, unreal vibes and a powerful atmosphere. An unforgettable night that completely blew my 8-year-old daughter and I away, giving us memories we’ll cherish forever!!! A true icon, Jimmy Barnes.… Read more
You made us feel every ounce of love in your music, especially sharing the stage with Jane, and your beautiful family!! Ruby did an amazing job singing Flames Trees and look forward to seeing her follow in your footsteps..
Icehouse, Ian Moss & Kate Ceberano were absolutely perfect and added to an already incredible experience…
Thank you all for an unforgettable night!!!
It was a really good experience! 100 percent would recommend to my friends and family. Really easy to use and had access to seats that were awesome.
Wonderful atmosphere and great time to spend with family! Can’t wait to go again Show details
Latest follow-ups
Although I was concerned at first in regard to ticket delivery, I received my tickets and all went smoothly. Ticket Master addressed all of my concerns quickly and accurately. Thanks for a great experience Show details
Follow-up · Im so pleased that my review has given other people some piece of mind with their purchases.
Got to the game ontime and tickets arrived between ordering them at restaurant and walking to football. Was worried for a moment but they arrived within 30 mins of ordering so very happy. Show details
Follow-up · The seats were in a great position - process was easy and price was great - will use this service again.
Absolutely amazing venue, deftones energy and pure music was incredible Show reply
Follow-up · I didn’t park I caught the train it was easy tho, sound quality was perfect and seats were very nice and comfy
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In-depth reviews
I had absolutely no issues at all with booking. I did have to double take and realise that the tickets went to my ticket merchant account, not emailed. The event was phenomenal. Funny Funny Man! Got the opportunity to be part of the show after a call out he made the crowd. Having that few minute opportunity to interact with my favourite comedian,… Read more
was something I will never forget. I’ve always struggled not being found funny by a lot of people and being told my humour was selective but Jimmy Carr and all those who came together to enjoy his work made me feel and remember how important it is to be yourself and remember likeminded people exist in the world. You only know 0000.1% of the population. Shows and events like this really make you realise just how big the world is! I made so many friends last night, Jimmy included! Jimmy Carr; Laughs Funny Tour, was 10/10 no notes. I went to his last show years, for which I also purchased through ticket merchant and I was so happy! Another show, with original materials! I just know next time he comes ticket merchant will have my back! Hopefully some more exciting shows pop up before than but regardless I couldn’t be happier! - Izzy from Melbournes Friday show. (Nose tap and wink)
The show was great overall. Even though we were close enough that I probably could’ve touched Jimmy, his back was facing us a lot. I’m a little deaf, so I really need to see his face properly to fully understand what he’s saying. That meant I had to keep looking up at the big screen most of the night, and by the end my neck was hurting because the… Read more
side screens that had previously been on were off.
Also, why do all the stand seats get cup holders, but those of us who pay heaps more for floor seats don’t? Honestly, it was really inconvenient.
That’s genuinely the main reason I gave 4 out of 5 stars. Jimmy is a great performer, the event staff were friendly and helpful, and the stadium was surprisingly clean considering the amount of people there. I do wish there had been more merchandise besides just a book — I love buying things from events because it’s my way of remembering experiences.
The food was definitely expensive, which was expected, but honestly it was quite delicious compared to the Rod Laver food court options, so that surprised me in a good way. I just wish there’d been a bit more variety beyond chips and chocolates.
The opening act was… interesting. He came across as a very angry man at first, but I guess that’s his dry humour style. It didn’t completely land with me personally, although my husband loved him. I wasn’t offended by anything he said, and some of it was genuinely amusing — I’m even laughing about parts of it now — but I think I just wasn’t prepared for that level of energy straight off the bat as an opening act.
Overall though, it was a great show and we had a really great time.
Jason Bonham’s Led Zeppelin Evening was nothing short of phenomenal — an absolute 10/10 experience from start to finish. From the moment the lights dropped, the atmosphere was electric. The band didn’t just play Led Zeppelin’s music — they honoured it. Every note, every drum fill, every guitar solo felt authentic and powerful, while still… Read more
bringing a fresh energy that kept the entire crowd completely locked in.
Jason Bonham himself was incredible to watch. Knowing the legacy behind him made it even more special, but beyond that, his performance stood on its own — precise, passionate, and commanding. You could feel the emotion behind the tribute, especially during moments dedicated to his father. It wasn’t just a concert; it felt like a genuine celebration of Zeppelin’s music and history.
The setlist was perfect, packed with iconic tracks that had everyone singing along, while the musicianship across the board was flawless. The sound quality, lighting, and overall production elevated the experience even further — it was immersive without ever overshadowing the music itself.
What really stood out was how connected the crowd felt. There was this shared energy in the room, like everyone knew they were part of something special.
If you’re even remotely a Led Zeppelin fan, this show is a must-see. It’s as close as you’ll get to the real thing — and in many ways, it’s a tribute done exactly right.
Absolutely unforgettable.
Recent reviews
What a great show seeing Carl Barron, it was a wonderful experience that I got to have with my son. The staff at the show were so helpful and having mobility issues the made my experience enjoyable. Show details
Could not see the actual seats when purchasing- may have been my issue? Great experience. Being from out of state, more car park directions would assist. Great venue and experience. Show details
Went and watched Beetlejuice The Musical in Brisbane and it absolutely exceeded expectations. The energy from the cast was unreal from start to finish, with incredible vocals, hilarious comedy and effects that worked so well live. It had the perfect mix of dark humour, chaos and surprisingly heartfelt moments. From the start, the whole experience… Read more
was seamless — booking tickets was easy and fluid, making the night off to a great start.
The set design and costume changes were next level and kept every scene entertaining. Even if you haven’t seen the movie, the musical stands on its own and is seriously fun to watch.
One of those shows where you leave the theatre still talking about it afterwards. Easily one of the best live performances I’ve seen in Brisbane — highly recommend getting tickets if you get the chance.
10/10.
I had a fantastic experience using Ticket Merchant for football tickets. The entire process was simple, professional, and stress-free from start to finish. Communication was excellent, and the tickets were delivered exactly as promised. It’s always a little nerve-wracking purchasing event tickets, but Ticket Merchant made everything easy and… Read more
reliable.
I would absolutely use them again and highly recommend them to anyone looking for a trustworthy ticket provider. Great service and a seamless experience all round.
I purchased tickets to see Freya Skye through Ticket Merchant after the concert had sold out, and although I’d never used them before, I couldn’t have been happier with the experience. The seats were fantastic, their communication throughout the process was excellent, and the customer service was professional and reassuring from start to finish.… Read more
Everything went smoothly, and I wouldn’t hesitate to use them again. Highly recommend Ticket Merchant if you’re looking for tickets to a sold-out event!
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