My Holiday AU

CRISTIANA ZOVI from My Holiday looked after our entire itinery for our up coming trip. She was prompt, responsive and very generous with her time - and very informative about the range of holidays i was asking about. Thanks Cristiana. Show details ·  1

Temira was very helpful on Saturday when we ring and booked our trip to Samoa. She not only got us the same deal as our friends who booked prior but went the extra step for us and sent through some great suggestions for scuba diving while we are there. She was polite and efficient and we would definitely book another holiday with her. Thanks again Temira Show details ·  1

I can't praise Donna highly enough. She was so patient with all the to-ing and fro-ing on our part involved in our booking which we really appreciated. My daughter and I are so looking forward to a great holiday at Alba Wellness Valley and at a very reasonable price,. Thank you Donna. Show details ·  1

I wanted to take a moment to provide some very positive feedback about one of your consultants, Alana Stirling. From the very beginning, Alana was absolutely professional, knowledgeable, and attentive to everything I was looking for in my holiday. Over the past three days, she has patiently worked with me, making numerous changes to my booking… Read more ·  1

without ever making me feel like it was any trouble. I had decided to extend my trip by two extra weeks elsewhere after the initial week she had arranged, and each time I requested adjustments, she was helpful, accommodating, and efficient in rearranging the itinerary.

What really impressed me was her determination to get everything right. I could hear in her voice that nothing was ever too much trouble. Her efforts didn’t just help me – thanks to her support, some friends of ours were also inspired to make a booking and travel with us. That kind of dedication is a credit to your organisation.

I have been booking holidays with your company for around 15 years, with at least 10–15 trips in that time, and I am always grateful for the support from your consultants. However, Alana truly stood out, and I would love for her to be recognised for the outstanding service she has provided. She made the whole process of putting together our upcoming holiday to the Cook Islands easy and enjoyable, and I truly appreciate her effort and professionalism.

Please pass on my sincere thanks to Alana and let her know how much her work is valued. She is a wonderful representative of your organisation and absolutely deserves recognition. regards V West

BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE This is the worst company to book anything thru. As soon as they have your details and deposit, you are trapped and it will cost a fortune to make any changes or to cancel. When you want to question anything or make changes they will go back thru the phone conversation and… Read more

let you know that you didn’t say that in the conversation. But when they stuffed up the names on my airline tickets and even had the wrong destination for a return flight they told me it would cost me to make the changes, but then backed down when the recorded phone conversation and the emails I sent proved that I was correct. They didn’t offer me anything for their stuff up but wanted to charge me for anything I wanted to change. They will transfer you from department to department, person to person until you have no answers and let you know it will cost half of your booking fee to cancel which is when you know you are trapped. I calculated hidden charges of $120 per person (6people) for return transfers from Bali airport. When I know you can get a van for 6 people return for about $60 There are many hidden charges incorporated in the price. Be very cautious booking with this mob You will save hundreds, even thousands booking online yourself or using a reputable travel agent that you can sit down face to face and negotiate with and who will allow you to make changes without getting ripped off.

BEWARE BEWARE BEWARE

We booked a daydream island resort package for 5 nights. We had a fantastic trip. We left Adelaide on day 1 with no hassle, arrived in Hamilton island about 2pm. Our ferry from Hamilton island to daydream was not booked until 4pm but we asked the ferry counter if there was an earlier slot and they put us on a ferry at 2:40 no problems. The… Read more ·  1

resort was beautiful and the room was exactly what we booked. Staff were fantastic and very accommodating. Our trip included a Whitehaven beach tour which was organised for us completely and was a lovely half day. We didn’t realise we had 30% off living reef experiences for the trip so got a nice surprise when our marine biologist snorkelling session was $40 cheaper. The trip home was a bit chaotic, but that was all unavoidable technical issues with the aeroplane that cannot be avoided. The airline staff were fantastic as we were stuck on the tarmac then had to get off & back on the plane. We missed a connection but the rebooking was sorted for us. Our bags were lost in transit but virgin airlines took our details and we had a phone call about an hour later informing us that they had been located and would be delivered to our home the next morning.

I found Temira to be very easy and polite to talk to . She organised our holiday in August to Cairns without any problems . She explained the reasons for the extra costs to me. Thanks Temira . Show reply

Fantastic customer service by Cristiana Zovi. She was very helpful and had some great ideas and suggestions from her own personal travel experience. The quotes were very prompt and the whole process was so easy and her response to queries and questions was also very prompt. We will definitely use her services again for future holidays. Show details ·  1

Temira was absolutely fabulous when helping us book our holiday to Fiji! From start to finish she was incredibly helpful, accommodating, and attentive to all of our needs. Nothing was too much trouble, and she made the whole process smooth and stress-free. Her communication was excellent, and she went above and beyond to ensure everything was… Read more ·  1

perfect for our family. We truly appreciated her patience, professionalism, and friendly nature. Highly recommend Temira to anyone looking to book their next holiday!

Super easy to book and all went well until Virgin cancelled our flight home from Samoa due to Cyclone Alfred. We contacted MySamoa on approx 8 March and then rebooked and paid for our return flights ourselves. What is disappointing is, that despite a number of phone calls, it seems our agent did not contact Virgin until 9 June (according to his… Read more

email) which is 3 whole months after the event. When I called I received no useful assistance from the fellow who answered the phone other than for him to say that the Ts & Cs state it may take 12 weeks or longer to get a refund. Our agent [Name Removed] was always out of the office when I called and despite being promised return calls, they never eventuated. Our contact now is via email where I am told to "rest assured" it is "being actively followed up." There are 7 adults and 1 baby who are affected by this delay in refund as we are not able to lodge an insurance claim for the other flights and accommodation until we receive the refund. I am sure you can appreciate this is a considerable amount of money. We have used your company a number of times in the past and are deeply disappointed by the poor follow-up service. My booking number is IG1186502MS and there are 3 other bookings attached this. I will list them below. I look forward to hearing from you soon.

Very unhelpful staff and charging fees that are not mentioned in the T and C. [Content Removed] company which does not follow its own T & C. [Name Removed] told me she can add and delete T & C when needed, does not care about customer. Show details

BEWARE BOOKING WITH MYHOLIDAY. We booked through the Qld service. We had a terrible experience. Inclusions promised disappeared in the fine print and now we are on holiday with the key inclusions missing. Several calls to MyHoliday resulted in ‘you agreed to it’. We chose MyHoliday based on their ad that promised the inclusions. We booked asking… Read more

for them. We chose the inclusions. Then somehow they are missing in the final terms when we said we would go ahead. Be careful with MyHoliday.

Steph was amazing to deal with. After a not so good experience with another travel agent, Steph went above and beyond to make booking our Fiji holiday quick and easy and explained everything as we went along....which is why people like me love having the reassurance of booking a holiday this way. Highly recommend this service. Show details ·  1

Booked a Fiji holiday recently with Sarah Kershaw, handled enquiry professionally was patient whilst I organised numbers travelling. Would recommend Sarah in any future travel needs. Show reply

Just booked a holiday for my wife and I, celebrating our 42 anniversary. Shayla from my Qld holidays was great, she managed my many enquires promptly and answered all questions. Well done Show reply

Today I booked a tour over the phone. I was very impressed with the service I received and your consultant Isabella Summers. She was very informative and efficient and very pleasant and patient. I would certainly recommend her and your company. Christine McCall Show details ·  1