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My Holiday Centre
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Excellent customer service received
I have just booked with My Holiday centre a trip for our family to Cairns for my husbands 40th birthday. The staff went above and beyond to ensure we got exactly what we needed for our family. The package was fantastic value and we can’t wait to go on our holiday!
The reviewer stated that an incentive was offered for this review
Literally THE BEST!!!
Booked in a last minute family holiday with the amazing HERA McKENNA - she made the whole process smooth, easy to follow and had amazing knowledge - she tailored everything to suit what we were looking for ... AND we got an AMAZING price!
Hi Megan, we're so happy that we've been able to help you find the perfect holiday package. We hope you and your family have an amazing time away!
Exceeded Exprectations.
The service as provided by Monique was extremely prompt efficient and professional. The replies to my queries were extremely quick and resolved in favour of my requests. I would have no hesitation in recommending My Qld Holidays to obtain great Qld deals.
Hi Graeme, we're so happy to hear that we've helped you out. We hope you have a fantastic time on your Queensland holiday.
- 3 reviews
Enthusiastic Agent - Quick Easy Booking
Booked today for 12 days in August at the Mulia Resort in Bali.
The agent, Fiona was very helpful and enthusiastic and a pleasure to deal with.
We discussed room options and quickly selected the right one.
Fiona gave great tips about places to visit and things to do.
I can't wait to get there!
Hi Dave, thank you for choosing to book with us! We hope you have an incredible time in Bali.
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Gold Coast trip
Marissa was friendly, human, funny and helpful she got the job done efficiently but not pushy way. I have used My Cruises before but not My Holiday so this was a good introduction, thank you Marissa
Hi Sandy, we're so glad that you've chosen to book your holiday with us. We hope you have a fantastic time away!
Beware of the choosing dates especially covid time
I have booked a cairns trip for 5 days though my queenaland hoildays got extended few times due to covid 19. They said we can change dates withbiutbany cost involved.
Just before the last change od datesm i called them, they did change dates for me. But thry dient mentioned anything about cst involvements. Thry sent an email about changing dates and mentioned the about the cost involvement for the time. My bad i ready only the pdf attachments. Now when i have to change to another dates. They pull out the this email card. The cost for changjng dates are ridicules. So please carefully choose guys. They just dont care about customers. They dedected $300 for 2 to cancel the reservation. Be extremely carefull guys about this screat scam.
Cheers
Hi there, thank you for taking the time to leave us with this feedback. We're sorry that you are dissatisfied with our service, however standard T&C's do apply in the case of a change of mind. Thank you.
Thank u for the reply. Its not about change of mind. Please read my comments carefully. I didnt have choice but cancel. If i have to choose to upgrade or take same offet. I have to pay $330 minimum. S...
Read moreo no choice but cancel. Plus u guys didnt mentioned anything ovet the phone. Anyway big thank u for the wake up call. I leave comments here, so the next person doesnt follow for ur scam. Anyway big thank u
Great
Marissa from My Holiday Centre I spoke to Marissa and she is very professional and accommodating to my request also she is excellent at here job Thank you very much
Hi Peter, we're so glad to have helped. We can't wait to hear all about your holiday!
The reviewer stated that an incentive was offered for this review
Great customer service
I spoke to Marissa and she made organising the trip easy and then took the time to explain our bonuses to me
Which I thought was good as I didn’t completely understand them all and how they worked
Hi Tom, we're so glad to have made the booking process easy. Have a fantastic time on your holiday!
Marissa from My Holiday Centre
Marissa from My Holiday Centre was very professional, considerate and did everything to accomodate any requests that I had. She was helpful and patient in completing my booking. Great job!
Hi there, we're so happy to have helped book your holiday. We hope you have a fantastic time away!
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- 2 reviews
MARISSA WAS THE DIFFERENCE TO THIS BOOKING.
Marissa was extremely professional and fully aware of our needs. She met every request and was the reason we accepted this quote without hesitate.
Thank you Marissa for your warm help and understanding and look forward to booking more trips to Qld this way.
Regards, Simon
Hi Simon, thank you for your positive feedback. We hope you have an incredible time in Queensland!
- 5 reviews
- 1 like
Fantastic Customer Service
I spoke to Jess as I was having trouble completing my online booking. She was extremely helpful & booked everything for me. She offered travel insurance & was very knowledgeable about COVID regulations. I was very impressed with her friendliness & assistance.
Hi Narelle, we're so happy to have helped. We hope you are excited about your holiday!
We certainly are. Thank you.
Professional Service
Thankyou to Fiona, for her great advice and friendly customer service in booking our family holiday to Cairns. Fiona follow up with helpful emails and made the whole booking process easy.
We would definitely recommended My Queensland holidays to our family and friends in future.
Hi Adrian, thank you for choosing to book with us. We hope you and your family have a fantastic time in Cairns!
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Excellent customer service!
Many thanks to Natalie who processed my booking & making the whole booking process a very smooth one. Emails always responded, always kept up to date in regards to my booking. Looking forward to my Hawaii in a few days time ... thank you Natalie, wishing you all the success at MyHawaii.com.au!
Hi Michael, we're so happy we made the booking process easy. Have an incredible time in Hawaii!
- Verified
Absolutely disgusted
Never returned phone calls or emails I was left having to pay for experiences out my own pocket even tho they sent me an expired voucher and wouldn’t answer my calls
The Rydges hotel in cairns is by far the worst hotel
This whole holiday was just awful i do not recommend
Hi Timmy, we're so sorry to hear that you were disappointed with your holiday experience in Cairns. We'd love to help right the situation - could you please provide us with your Invoice Number or full...
Read more name so that our Customer Service team can get in touch? Thank you.
- 4 reviews
- 2 likes
- Verified
Superb Customer Service and Awesome Holiday Deal. Thanks to Hera.
Hera our Travel agent provided excellent customer service and got back to us with a few different holiday options.
The service provided was second to none and for this reason we will be back to book our next future Holidays.
Excellent work and thanks again Hera and MyHawaii. Love your work.
Hi Brendan, we're so that we've helped you find your perfect holiday package. We hope you have a truly fantastic time in Hawaii!
Questions & Answers
how do you get someone to answer a phone call. Been on hold for near 2 hours
do you have holidays in darwin
Ref ABY2346583. Booked 3 days ago. Still no eticket. Other website unsually issue eticket straight after. Why take aunty betty so long?
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Hi there, we're so pleased to have helped you find the perfect holiday for your family. We hope you have a fantastic time in Cairns!