My Holiday AU

I booked a trip to Hawaii for myself and my daughter. Sarah helped me through the process and made it all so easy. I just had to choose the package and she put together our flights and even booked the dates for the extra stuff we will be doing there. I had a few questions which she explained over the phone and gave me all the info I needed for my… Read more ·  1

trip. This is so far my best experience in booking a holiday as there was no stress. I will highly recommend going through My Holidays and for me Sarah is awesome. Looking forward to my trip!!!

I had the pleasure of dealing with Romi who was brillianf from the word go. She helped me thru every step and there were no unexpected fees. Her customer service skills and knowledge of the holiday i was booking made me very comfortable I hope the holiday will be as good. Show details ·  1

Temira is amazing, making the booking process so easy. Temira responds to email within a timely manner. I cannot wait for my family holiday to FIJI. Show details

I wanted to take a moment to provide some very positive feedback about one of your consultants, Alana Stirling. From the very beginning, Alana was absolutely professional, knowledgeable, and attentive to everything I was looking for in my holiday. Over the past three days, she has patiently worked with me, making numerous changes to my booking… Read more ·  1

without ever making me feel like it was any trouble. I had decided to extend my trip by two extra weeks elsewhere after the initial week she had arranged, and each time I requested adjustments, she was helpful, accommodating, and efficient in rearranging the itinerary.

What really impressed me was her determination to get everything right. I could hear in her voice that nothing was ever too much trouble. Her efforts didn’t just help me – thanks to her support, some friends of ours were also inspired to make a booking and travel with us. That kind of dedication is a credit to your organisation.

I have been booking holidays with your company for around 15 years, with at least 10–15 trips in that time, and I am always grateful for the support from your consultants. However, Alana truly stood out, and I would love for her to be recognised for the outstanding service she has provided. She made the whole process of putting together our upcoming holiday to the Cook Islands easy and enjoyable, and I truly appreciate her effort and professionalism.

Please pass on my sincere thanks to Alana and let her know how much her work is valued. She is a wonderful representative of your organisation and absolutely deserves recognition. regards V West

BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE This is the worst company to book anything thru. As soon as they have your details and deposit, you are trapped and it will cost a fortune to make any changes or to cancel. When you want to question anything or make changes they will go back thru the phone conversation and… Read more

let you know that you didn’t say that in the conversation. But when they stuffed up the names on my airline tickets and even had the wrong destination for a return flight they told me it would cost me to make the changes, but then backed down when the recorded phone conversation and the emails I sent proved that I was correct. They didn’t offer me anything for their stuff up but wanted to charge me for anything I wanted to change. They will transfer you from department to department, person to person until you have no answers and let you know it will cost half of your booking fee to cancel which is when you know you are trapped. I calculated hidden charges of $120 per person (6people) for return transfers from Bali airport. When I know you can get a van for 6 people return for about $60 There are many hidden charges incorporated in the price. Be very cautious booking with this mob You will save hundreds, even thousands booking online yourself or using a reputable travel agent that you can sit down face to face and negotiate with and who will allow you to make changes without getting ripped off.

BEWARE BEWARE BEWARE

We booked a daydream island resort package for 5 nights. We had a fantastic trip. We left Adelaide on day 1 with no hassle, arrived in Hamilton island about 2pm. Our ferry from Hamilton island to daydream was not booked until 4pm but we asked the ferry counter if there was an earlier slot and they put us on a ferry at 2:40 no problems. The… Read more ·  1

resort was beautiful and the room was exactly what we booked. Staff were fantastic and very accommodating. Our trip included a Whitehaven beach tour which was organised for us completely and was a lovely half day. We didn’t realise we had 30% off living reef experiences for the trip so got a nice surprise when our marine biologist snorkelling session was $40 cheaper. The trip home was a bit chaotic, but that was all unavoidable technical issues with the aeroplane that cannot be avoided. The airline staff were fantastic as we were stuck on the tarmac then had to get off & back on the plane. We missed a connection but the rebooking was sorted for us. Our bags were lost in transit but virgin airlines took our details and we had a phone call about an hour later informing us that they had been located and would be delivered to our home the next morning.

Our consultant is Shayla and I found her to be very professional and helpful. More than anything Shayla listened to my needs and went out of her way to help me. I'm sure because of Shayla we will have a fantastic holiday. Thanks again Shayla for all your help. Show details ·  1

Shayla Brien was absolutely amazing to deal with! She was incredibly helpful, super responsive and made the whole process of organising and booking our holiday so easy. Nothing was ever too much trouble, even with all my questions and changes along the way! Her communication was fantastic and she made everything feel simple and stress-free. I’d definitely recommend Shayla and wouldn’t hesitate to book with her again. Thank you so much! Show details ·  1

I have just booked a dream 8 day/7night holiday to Samoa and it was an exceptional experience from the beginning to the end of the booking. The process exceeded all my expectations and all my questions were answered. Matthew was very knowledgeable, patient, kind and professional. I appreciated his calm and confident nature and feel very… Read more ·  1

comfortable to be in touch pre and post my trip which is in October. I have already highly recommended My Holiday to friends and family that are ready to book their dream holiday in the coming weeks.

Not passing on full accommodation refund - by charging ridiculous cancellation fee – My family has been caught up in the Air Vanuatu liquidation/insolvency situation. We had paid for flights and accommodation through My Vanuatu. Our accommodation will give a full refund if we cancel more than 30 days in advance, however My Vanuatu is going to charge us $400 per person cancellation fee. That's $1600 for my family when My Vanuatu… Read more

will have incurred no expense. Ridiculous. I have been advised to claim through travel insurance however their PDS states they don't cover insolvency of a 3rd party.

Super easy to book and all went well until Virgin cancelled our flight home from Samoa due to Cyclone Alfred. We contacted MySamoa on approx 8 March and then rebooked and paid for our return flights ourselves. What is disappointing is, that despite a number of phone calls, it seems our agent did not contact Virgin until 9 June (according to his… Read more

email) which is 3 whole months after the event. When I called I received no useful assistance from the fellow who answered the phone other than for him to say that the Ts & Cs state it may take 12 weeks or longer to get a refund. Our agent [Name Removed] was always out of the office when I called and despite being promised return calls, they never eventuated. Our contact now is via email where I am told to "rest assured" it is "being actively followed up." There are 7 adults and 1 baby who are affected by this delay in refund as we are not able to lodge an insurance claim for the other flights and accommodation until we receive the refund. I am sure you can appreciate this is a considerable amount of money. We have used your company a number of times in the past and are deeply disappointed by the poor follow-up service. My booking number is IG1186502MS and there are 3 other bookings attached this. I will list them below. I look forward to hearing from you soon.

Very unhelpful staff and charging fees that are not mentioned in the T and C. [Content Removed] company which does not follow its own T & C. [Name Removed] told me she can add and delete T & C when needed, does not care about customer. Show details

We have just booked our second holiday this year with My Holiday. The booking this time was with Temira, we received amazing service from her, she was efficient, professional, friendly and her communication is prompt and concise. I will keep recommending My Holiday to others. Thank you Temira Show details ·  1

Dakota went above and beyond to find a package that suited our budget and also to cater to what our family was best suited too. She gave us lots of quotes to review and the emails came so quickly! She was a delight to deal with! Dakota.Smith@ignitetravel.com Show details ·  1

Louise from ignite travel provided a 5 star service with my booking for our group via myfiji.com. Louise was very patient with me while I was securing our dream holiday booking for our group while multitasking at work, which was not ideal. Louise was super patient, very responsive, explained points clearly and her email communication is prompt and concise. Thanks again Louise, really appreciate your knowledge and expertise. Show details ·  1

I highly recommend Matthew Watson-Kidd from Ignit Holidays. I became a little anxious about my group booking, but Matthew was incredibly patient, reassuring and helpful throughout the entire process. Nothing was ever too much trouble, and he made organising multiple flights for our overseas holiday so easy. His excellent communication and genuine… Read more ·  1

care really put my mind at ease. If you're booking a group trip or a complex overseas holiday, I wouldn't hesitate to recommend Matthew. He is a real asset to the Ignit Holidays team.

I booked a trip to Fiji through Stephanie Cash and she was amazing! Made a package complete with everything i asked for around the price point we wanted to pay. She was absolutely amazing answered all my annoying questions and customised the most perfect package for my partner and i! I could not recommend enough!!!! Show reply

We have just got back from our holiday to Hamilton Island. I was skeptic at first going through a company that organised everything as I always organised our holidays myself. However Dani who took control of my booking organised everything perfectly. We just had to sit back and relax. Nothing was a problem for Dani, from the moment we booked the… Read more ·  1

holiday to our return. I highly recommend going through My Holiday and will be sure to book another holiday soon! We had an amazing family holiday. Thank you

Have just booked our second holiday with Shayla and could not be more pleased with the service. Our first trip to Fiji was great and everything went smoothly which made it all the more enjoyable. Shayla has been so quick and efficient with this one and I'm sure we'll have another brilliant holiday. Show details ·  1

We received amazing service from Taylor K. She was efficient, professional, friendly and is an asset to My Vanuatu. Very happy with the service and advice from My Vanuatu. Show details ·  1

Would thoroughly recommend Alana Stirling - it didn’t matter we were booking remotely. Alana answered my 100’s of questions in a timely manner to enable us to book our holiday within a day and take advantage of airfare specials. All the paperwork was sent as she promised. Thank you! Show details ·  1

Just booked a trip to Fiji for later in the year. The booking process was smooth and easy and Temira was fast and attentive when answering my myriad of questions! Thank you for your patience and professionalism, Temira. Can't wait for our trip in December '26! Show details ·  1

I would have booked our trip on-line but had a couple of tweaks we needed to make in terms of flights and accommodation so called up My Holiday and Temira handled my enquiry. Temira was really good, looked at options for both flights and hotels and worked hard to tailor a nice competitive package for us. Very happy with the service - efficient, friendly and quick turnaround. Show details ·  1