My Holiday AU

I had the pleasure of dealing with Romi who was brillianf from the word go. She helped me thru every step and there were no unexpected fees. Her customer service skills and knowledge of the holiday i was booking made me very comfortable I hope the holiday will be as good. Show details ·  1

I wanted to take a moment to provide some very positive feedback about one of your consultants, Alana Stirling. From the very beginning, Alana was absolutely professional, knowledgeable, and attentive to everything I was looking for in my holiday. Over the past three days, she has patiently worked with me, making numerous changes to my booking… Read more ·  1

without ever making me feel like it was any trouble. I had decided to extend my trip by two extra weeks elsewhere after the initial week she had arranged, and each time I requested adjustments, she was helpful, accommodating, and efficient in rearranging the itinerary.

What really impressed me was her determination to get everything right. I could hear in her voice that nothing was ever too much trouble. Her efforts didn’t just help me – thanks to her support, some friends of ours were also inspired to make a booking and travel with us. That kind of dedication is a credit to your organisation.

I have been booking holidays with your company for around 15 years, with at least 10–15 trips in that time, and I am always grateful for the support from your consultants. However, Alana truly stood out, and I would love for her to be recognised for the outstanding service she has provided. She made the whole process of putting together our upcoming holiday to the Cook Islands easy and enjoyable, and I truly appreciate her effort and professionalism.

Please pass on my sincere thanks to Alana and let her know how much her work is valued. She is a wonderful representative of your organisation and absolutely deserves recognition. regards V West

Super easy to book and all went well until Virgin cancelled our flight home from Samoa due to Cyclone Alfred. We contacted MySamoa on approx 8 March and then rebooked and paid for our return flights ourselves. What is disappointing is, that despite a number of phone calls, it seems our agent did not contact Virgin until 9 June (according to his… Read more

email) which is 3 whole months after the event. When I called I received no useful assistance from the fellow who answered the phone other than for him to say that the Ts & Cs state it may take 12 weeks or longer to get a refund. Our agent [Name Removed] was always out of the office when I called and despite being promised return calls, they never eventuated. Our contact now is via email where I am told to "rest assured" it is "being actively followed up." There are 7 adults and 1 baby who are affected by this delay in refund as we are not able to lodge an insurance claim for the other flights and accommodation until we receive the refund. I am sure you can appreciate this is a considerable amount of money. We have used your company a number of times in the past and are deeply disappointed by the poor follow-up service. My booking number is IG1186502MS and there are 3 other bookings attached this. I will list them below. I look forward to hearing from you soon.

We booked a daydream island resort package for 5 nights. We had a fantastic trip. We left Adelaide on day 1 with no hassle, arrived in Hamilton island about 2pm. Our ferry from Hamilton island to daydream was not booked until 4pm but we asked the ferry counter if there was an earlier slot and they put us on a ferry at 2:40 no problems. The… Read more ·  1

resort was beautiful and the room was exactly what we booked. Staff were fantastic and very accommodating. Our trip included a Whitehaven beach tour which was organised for us completely and was a lovely half day. We didn’t realise we had 30% off living reef experiences for the trip so got a nice surprise when our marine biologist snorkelling session was $40 cheaper. The trip home was a bit chaotic, but that was all unavoidable technical issues with the aeroplane that cannot be avoided. The airline staff were fantastic as we were stuck on the tarmac then had to get off & back on the plane. We missed a connection but the rebooking was sorted for us. Our bags were lost in transit but virgin airlines took our details and we had a phone call about an hour later informing us that they had been located and would be delivered to our home the next morning.

The quality of the product delivery across all service providers and activities could not have been better. Made us proud to see the standard that AU operations can provide. Show reply

Booking our Vanuatu holiday was easy with Temira. She put together a great package and was easy to communicate with during the whole process. She was also able to offer us an upgrade at no extra cost. Our holiday was amazing. Thanks Temira. Show details ·  1

Chanel Woodall was absolutely brilliant from start to finish. She really listened to what I was looking for and went above and beyond to find me a great deal that included everything I wanted. What stood out most, was how professional she was while still being so warm, personable and easy to deal with. Nothing ever felt like too much trouble, and… Read more ·  1

she genuinely seemed invested in making sure I was happy with the holiday booked. The whole experience was seamless and I couldn't have asked for better service. I would absolutely recommend Chanel and will definitely be booking through her again. Thank you, Chanel

Not passing on full accommodation refund - by charging ridiculous cancellation fee – My family has been caught up in the Air Vanuatu liquidation/insolvency situation. We had paid for flights and accommodation through My Vanuatu. Our accommodation will give a full refund if we cancel more than 30 days in advance, however My Vanuatu is going to charge us $400 per person cancellation fee. That's $1600 for my family when My Vanuatu… Read more

will have incurred no expense. Ridiculous. I have been advised to claim through travel insurance however their PDS states they don't cover insolvency of a 3rd party.

Temira is amazing, making the booking process so easy. Temira responds to email within a timely manner. I cannot wait for my family holiday to FIJI. Show details

BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE This is the worst company to book anything thru. As soon as they have your details and deposit, you are trapped and it will cost a fortune to make any changes or to cancel. When you want to question anything or make changes they will go back thru the phone conversation and… Read more

let you know that you didn’t say that in the conversation. But when they stuffed up the names on my airline tickets and even had the wrong destination for a return flight they told me it would cost me to make the changes, but then backed down when the recorded phone conversation and the emails I sent proved that I was correct. They didn’t offer me anything for their stuff up but wanted to charge me for anything I wanted to change. They will transfer you from department to department, person to person until you have no answers and let you know it will cost half of your booking fee to cancel which is when you know you are trapped. I calculated hidden charges of $120 per person (6people) for return transfers from Bali airport. When I know you can get a van for 6 people return for about $60 There are many hidden charges incorporated in the price. Be very cautious booking with this mob You will save hundreds, even thousands booking online yourself or using a reputable travel agent that you can sit down face to face and negotiate with and who will allow you to make changes without getting ripped off.

BEWARE BEWARE BEWARE

Lynda was fantastic in organizing my Hawaiian holiday. The accommodation was outstanding in both Maui and Honolulu, rent a car in Maui she took care of along with flights and transfers from airport to hotel and back to airport on the day of departure. Cannot speak high enough of her knowledge when it comes to holidays and her helpfulness. Highly recommend and would certainly use her again. Show reply

Shayla Brien has been wonderful in planning my holiday. I have not taken the holiday yet but Shayla has made all the arrangements and I am confident everything will go well. Extremely polite and helpful. Show reply

Temira has made planning our Hamilton Island holiday effortless. She had answered my many questions in a very timely manner. Now the wait for the holiday begins. Show reply

I booked a holiday to Fiji and my consultant was Donna Shaw. Donna was very helpful in making changes that I required and managed to get me a great price with the airline components of the trip. She was very patient with me when checking everything and I really appreciated her assistance. Show details ·  1

Temira has been wonderful on my booking, so simple a couple of emails to organise a holiday and all done. Cannot wait and Temira, I will be back with my next booking, thank you. Show reply

I have recently booked a holiday to Fiji with Temira using MyHoliday and it has been such a seamless experience in which I was able to add extra days and book three rooms for 6 adults, it makes it easy when you can book a holiday that is all inclusive with someone who does all the work for you. Show details ·  1

Just arrived back from a week holiday in the beautiful Cook Islands - Rarotonga. I would like to recommend the wonderful Mia Cornish who booked our holiday, and sorted everything out for us for our first time visiting this island. It truely was 10/10- from our flights, resort, transfers, and the travel perks included in our deal. She had organised… Read more ·  1

and ensured our holiday went smoothly so thank you for that. Would highly recommend her and this company.

I booked a trip to Hawaii for myself and my daughter. Sarah helped me through the process and made it all so easy. I just had to choose the package and she put together our flights and even booked the dates for the extra stuff we will be doing there. I had a few questions which she explained over the phone and gave me all the info I needed for my… Read more ·  1

trip. This is so far my best experience in booking a holiday as there was no stress. I will highly recommend going through My Holidays and for me Sarah is awesome. Looking forward to my trip!!!

We have just booked our second holiday this year with My Holiday. The booking this time was with Temira, we received amazing service from her, she was efficient, professional, friendly and her communication is prompt and concise. I will keep recommending My Holiday to others. Thank you Temira Show details ·  1

Dakota went above and beyond to find a package that suited our budget and also to cater to what our family was best suited too. She gave us lots of quotes to review and the emails came so quickly! She was a delight to deal with! Dakota.Smith@ignitetravel.com Show details ·  1

Our consultant is Shayla and I found her to be very professional and helpful. More than anything Shayla listened to my needs and went out of her way to help me. I'm sure because of Shayla we will have a fantastic holiday. Thanks again Shayla for all your help. Show details ·  1

Shayla Brien was absolutely amazing to deal with! She was incredibly helpful, super responsive and made the whole process of organising and booking our holiday so easy. Nothing was ever too much trouble, even with all my questions and changes along the way! Her communication was fantastic and she made everything feel simple and stress-free. I’d definitely recommend Shayla and wouldn’t hesitate to book with her again. Thank you so much! Show details ·  1