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My Holiday Centre
4.5 from 291 reviews

Reviews

4.5

291 reviews
5
(211)
4
(49)
3
(10)
2
(5)
1
(16)
  • Transparency
    4.6 (159)
  • Customer Service
    4.6 (233)
  • Trip Completed Yes (183) · No (69)
  • Ease of Booking
    4.7 (245)
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Anastasha H.

Anastasha H.South East Queensland, QLD

Terrible customer service and website

published

Wanted to book a holiday this week sent enquiry off with all information as no option just to book online, not even an email response or an automated email reply. As we were needing to book asap I ended up contacting the compnies directly myself who were more than happy to honour a similar package.
You lost a sale due to poor customer service and basic communication.

Transparency
Customer Service
Ease of Booking
Booking Type Accommodation and Flights
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Greedy, rude, unhelpful

published

Do not book with this company. We booked and paid well in advance. Would not let me cancel due to COvid-19. Could not get through on the phone. Couldn't travel due to travel ban. Still would not refund. Told me I would have to sacrifice all airline charges us added fees. Could not even change destination with credit. Unhelpful and greedy company. Would not trust them again.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation, Flights and Insurance
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Jacqui

JacquiSouth East Queensland, QLD

Disgusting company

published

We booked a trip to Vanuatu with this company and it cannot go ahead due to the virus. They not only won’t refund but they’ve said that the same airline and hotel has to be used and it has to be rebooked by July! The government has announced that there probably won’t be any overseas travel this year and we have no idea what we’ll be doing next year with work and family commitments so this is totally unreasonable! We also had a telephone conversation with one of their consultants that said travel insurance would cover this but they conveniently can’t find the conversation!
Stay away from this company!

Trip Completed No
Booking Type Accommodation and Flights
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Lindt69

Lindt69South East Queensland, QLD

  • 2 reviews
  • Verified customer

Shangri-La's Villingili Resort & Spa Maldives was divine

published

The 3 holidays we have booked with your company have been outstanding, our last being The Maldives in February 2020. Our consultant, Matheus organised everything seamlessly. We had the very best time - we appreciated receiving documentation in a timely manner.
It was an excellent package and far exceeded our expectations. We would not hesitate to go again
Once again thank you My Holiday Centre.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers

Review collected in partnership with My Holiday Centre

Fiona

FionaSydney, NSW

  • Verified customer

Great package deal to Noosa!

published

We booked our recent family holiday to The Sofitel Noosa Pacific Resort through My Holiday Centre and were extremely happy with our package deal and the efficiency of the service. The accommodation and included meals were superb and the transfers to and from the airport were trouble-free. We have no hesitation in recommending My Holiday Centre for those needing help with their travel arrangements.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers

Review collected in partnership with My Holiday Centre

Stuart

Stuart

  • 2 reviews
  • 1 like
  • Verified customer

Fantastic value holidays

published

MyQld holidays organized a great value for money package for our Cairns holiday, the accommodation, inclusions and extras were fantastic, from the included trips to the extras at the hotel each day. Will definitely use them again for our next holiday

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Cruise, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

Dana F.

Dana F.South East Queensland, QLD

  • Verified customer

Cancelled my booking with no communication of any sort

published

- Booked a flight 6th of December and had booking ID Number. Stated i would receive ticket within 24hours
- 5 days past and i had to send my 3rd email asking where my ticket was to be notified they did not have a ticket as the price of the ticket had increased since i booked. I could book at a higher price or get a refund.
- i was informed If at any time before you fly if the ticket increases in price your ticket will be cancelled but you dont automatically get a refund you have to continue to call and email to get your money back.

Would never use this company as your flights never guaranteed

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Service standards

Service standards

  • 2 reviews
  • 1 like
  • Verified customer

Service after payment

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation and Flights
See all answers

Review collected in partnership with My Holiday Centre

Marilyn Henderson

Marilyn HendersonSouth East Queensland, QLD

  • Verified customer

Great Holidays to be had.

published

Have booked five holidays over the years with My Holiday and never had any problems. Mostly to Hawaii. Always very helpful. Have good specials.
Very pleased with the service. Highly recommend.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

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  • Verified customer

Everything was as quoted

published

Customer service staff were efficient and replied to in a timely manner. Booking and payment for holiday was seamless. All inclusions were of good quality and honoured by resort. The accommodation and facilities at the Meridiun were of a high standard. Staff were super helpful and friendly.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers

Review collected in partnership with My Holiday Centre

  • Verified customer

Loved It!!

published

We have stayed at this resort previously and highly recommend this destination, I recommend if you visit you purchase the food and drinks card for $750 valued at $1000AU. We were not offered this when we bought the holiday but it is definitely something we would have purchased if we were aware. The trip to Pele Island was definitely worthwhile and a wonderful experience that I highly recommend.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

Jess

JessHunter Region, NSW

Trip great, service not so great

published

Price was great. Beautiful hotel. Everything was well organised. However once money was paid every single email we sent was not replied too. Once money was received they didnt care about anything else. Wont use again for this reason. Will use a proper travel agent from now on.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
See all answers
  • Verified customer

Great customer service

published

Excellent service. Always replied back when I had queries promptly. Nothing was too hard. Booked 9 nights at Iririki Island Resort in Vanuatu. Everything has run smoothly. Looking forward to holiday!

Customer Service
Ease of Booking
Trip Completed No
Booking Type Accommodation and Flights
See all answers

Review collected in partnership with My Holiday Centre

Peter Hopper

Peter HopperGreater Melbourne (Outer), VIC

  • Verified customer

will use them again

published

well organised booked Hawaii great hotel would be a 5 stars except our change in Sydney was a shambles bus transfer not running no help anywhere by virgin had to get a taxi $22.50 and not leaving the airport

Trip Completed Yes

Review collected in partnership with My Holiday Centre

Talbess01

Talbess01Victoria, Australia

  • 7 reviews
  • 5 likes
  • Verified customer

Well priced no frills service

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

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  • Verified customer

best value for money holiday

published

Everything was perfect, the accommodation, the weather, the tours and inclusions.
We would definitely book another holiday through My Holiday Centre.
I have even told my workmates about it and they are looking at booking holidays too.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

Tina Salt

Tina SaltVictoria

  • Verified customer

We have booked via My Holiday Centre for at least 10 yrs. Very easy to deal with. Excellent service.

published

Bought a package for the Marriott Surfers Paradise this time. Great extras and perfect place to stay for families. Staff very helpful and willing to go out of their way to answer any questions. Very attentive. Excellent Welcome Centre who can arrange public transport and attractions with good discounts. Breakfast Buffet was average, needs more Gluten Free options. Restaurants had excellent food.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers

Review collected in partnership with My Holiday Centre

  • Verified customer

Outstanding Service

published

My husband and I have travelled with My Holidays several times now and they come highly recommended.
The staff are very polite, helpful and professional and nothing is ever a problem.
I would not hesitate in recommending them in fact I have sent many clients to them.
We are very much looking forward to our next holiday to Hawaii in February booked through My Hawaii.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation and Flights
See all answers

Review collected in partnership with My Holiday Centre

Brian Mortimer

Brian MortimerSydney, NSW

  • Verified customer

Fantastic Holiday

published

booked 8 nights in Waikiki beautiful place, great service at the hotel, fantastic holiday best ever. The Myholiday service was excellent and very helpful will recommend them to my friends

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Accommodation, Flights and Tour
See all answers

Review collected in partnership with My Holiday Centre

  • Verified customer

Really great for retired couple to relax

published

Booked 5 day package to Noosa Sofitel. We have been there before. Excellent value at a great and convenient resort type hotel. Central location with easy access to beach and restaurants.

Ease of Booking
Trip Completed No
Booking Type Accommodation and Flights

Review collected in partnership with My Holiday Centre

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Questions & Answers

vicki

vickiasked

do you have holidays in darwin

No answers
Darlene n.

Darlene n.asked

Ref ABY2346583. Booked 3 days ago. Still no eticket. Other website unsually issue eticket straight after. Why take aunty betty so long?

No answers
Bev

Bevasked

Are there any reviews from travellers who have been in your Canada/Alaska holidays

No answers

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