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Mann Travel
4.7 from 1,090 reviews

Reviews

(938)
(81)
(6)
(5)
(60)
  • Transparency
    4.6 (366)
  • Customer Service
    4.7 (549)
  • Trip Completed Yes (125) · No (375)
  • Ease of Booking
    4.7 (525)

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Ashish

AshishSouth East Queensland, QLD

3 months + still waiting for my refund from Mann travels

published

Very efficient while booking the flight ticket. However, refund is a pain. I had to cancel my flight in mid December. Still today (end March/early April) I am waiting for refund. I have been advised that Mann travel is still waiting for the refund from the airlines. Interestingly, I had another booking in Feb with a flight directly booked through airlines. I had to cancel the booking due to COVID-19. I have received full refund from the airlines within 2 weeks. How could the refund using an agent take that long???? Are they really following with the airlines seriously?

Transparency
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Trip Completed Yes
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PINTOS

PINTOS

  • 2 reviews

$200 refund

published

It has now been a week and so far the credit of the $200 has not come into my account. Is this the way you treat long standing customers? Your words are meaningless. The credit has been overdue since the end of January 2020.

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1 comment
Mann Travel
mukesh m.Mann Travel

We have already emailed you the transfer receipt. The refund was transferred on 16 March. Please check your account or verify it with the bank.

A. Kang

A. KangMelbourne

  • 4 reviews

Refund

published
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Anon

Anon

  • 2 reviews

Unresponsive

published

Not answering calls. No replies to emails.I understand their Indian call centre is in lockdown but what about Australian office? I booked in Australia.
My flights got cancelled last week and my tickets were refundable. I applied for refund And got nothing. No answer, no calls.
Has this company gone into liquidation? If so what happens to my refund? Has the airline refunded Mann travels and have they collapsed?
Airline won’t help as I booked with agent.
Everyone is in trouble but at least answer emails? Emails are bouncing saying “delivery has been delayed”.

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Gurpreet

GurpreetWestern Australia

Terrible

published

Terrible customer service, my flight malindo air got cancelled, but mann travel refusing to give money back. They don't even attend my call anymore. Didn't bother to call back either. Its been 15 days now but they refused to return money although airline say i am eligible for full refund. Crap service. Do not book from these desi's as they want to rip off people. Very irresponsible agency. Shame on you guys

Customer Service
Trip Completed No
Booking Type Flights
4 comments
Mann Travel
mukesh m.Mann Travel
Gurpreet
Gurpreet
Mann Travel
mukesh m.Mann Travel
Gudi

GudiSydney Surrounds, NSW

Can't even get the customer service on phone

published

I wanted to call the travel agency because the airline has cancelled the flights due to Coronavirus. The travel agency number is no longer working and there is no reply to my emails. At the moment it seems to me that they are stealing my money. Totally different experience to the time I had booked. At that time they were really nice. Now not even contactable.

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1 comment
Mann Travel
mukesh m.Mann Travel
MAULIK Prajapati

MAULIK PrajapatiSouthwest, VIC

  • Verified customer

Make money with wrong information

published
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4 comments
Mann Travel
mukesh m.Mann Travel
MAULIK Prajapati
MAULIK Prajapati
Mann Travel
mukesh m.Mann Travel

Best in making fool of Innocent Customers.

published
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Mann Travel
mukesh m.Mann Travel

Mr. Ashish has been Professional and helpful

published

I have been booking with Mann Travels for years and I have always received professional service and support after booking with them. Mr. Ashish has been exceptionally helpful throughout this Travelling chaos due to global travel situation being affected recently. Would definitely recommend Mann Travels!!

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Mr Sahil is very Helpful and supportive person in Mann Travels company ... Good Job

published

Mr.Sahil from Mann travels was very helpful and arranged for best timing of flight at competitive pricing.Also all the queries were answered promptly and satisfactorily
Would recommend anyone for future bookings.

Terrible support after booking the ticket with them

published

There is clearly we are getting less price on the airways official website. Mann travels adding penalty (as per the terms) + extra fee (not ideal) on the booking which we had made earlier. I am calling them from the past 6 days to change my travel date, still not getting any proper response. This is my first and last time booking with this Mann travels and I strictly not recommend this to anyone

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Trip Completed No
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2 comments
Mann Travel
mukesh m.Mann Travel
Sampath K.
Sampath K.

I do agree no one is going to work for free, no one is running a charity here. I am saying you should at least work for the money you are getting.

The reviewer stated that an incentive was offered for this review

Harsh Nandal

Harsh NandalGreater Melbourne (Outer), VIC

  • Verified customer

Extremely worst fake unprofessional

published
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thanks ashish for ur help

published

ashish thanks for ur help i try to contect about my international flight to india ashish help me professionely he is very good and sort my all problems in one ph cll thanks again

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Debasish

DebasishGreater Melbourne (Outer), VIC

  • 2 reviews

Had a very good experience working with Sahil

published

Booked international tickets and had a nice experience working with Sahil. The process was seamless and well explained. Will definitely get back next time when I am booking any other tickets

Ease of Booking
Booking Type Flights

BEST PERSON RONNIE

published

I booked my International ticket from Mann Travel. I always book my ticket from Mann Travel.
This time i have spoken with Ronnie he is very nice agent his service was the best service.
I will recommend his name to my friend to book International flight booking.

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Ravi Patel

Ravi Patel

  • 2 reviews

Worst customer services and not reliable at all

published

Booked ticket for Mumbai to Ahmedabad, on airport there was no booking, had to buy another ticket,
it s been two week, Mann travel cant figure out what happen not answering my questions. No refund on ticket.
Staff are very rude

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1 comment
Ravi Patel
Ravi Patel

today again I rang but Anmol and Rinku said, Concern team will ring back, It's 3 hours now no reply.

THANKS RONNIE

published

I have been using Mann Travels for years, i have word with RONNIE He understood my situation and issued the ticket on urgent time.I will recommend in next time his name to my friends..

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NICE RONNIE

published

It’s great experience as always with MANN Travels. all sorted in one call, RONNIE good customer service from you!!! Best price compared to others, he helped me to book my ticket to Delhi I strongly recommend in next time.

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Trip Completed No
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Husanjeet singh

Husanjeet singhGreater Melbourne (Metropolitan), VIC

Nice experience with Ronnie

published

spoke with Ronnie good experience with him. i will recommend to my friends as well. I am very happy with agent. always book with Mann travel. once again thank for Ronnie

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Trip Completed No
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The reviewer stated that an incentive was offered for this review

Gurwinder

GurwinderSydney, NSW

Dipanshu good customer service

published

Dipanshu has a good quality to deal with customer.He gave me good deal with Thai airline and best price. He is doing really good job Thank you very much.I recommend always ask for Dipanshu

Customer Service
Trip Completed No
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Questions & Answers

A. Kang

A. Kangasked

Mann Travel, I have sent you a messages through a couple of channels..
How long will you take to respond?
I can see you have responded to people who’ve posted on fb after me..So, just curious as to what your protocol is, when it comes to customer service..Just to clarify, I have been chasing this up since the 8th of March..

No answers
Gurtej Pandher

Gurtej Pandherasked

Customer service by Ronnie is really good and helpful. Just confirm my ticket to India just in few minutes
Really appreciated.
Thank you so much for the help ronnie

No answers
SUNNY S.

SUNNY S.asked

I would like to Thanks Rohan, which helps to get a family ticket in reasonable price. I give 5/5 rating.

No answers

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