Reviewer Photos & Videos
3 months + still waiting for my refund from Mann travels
Very efficient while booking the flight ticket. However, refund is a pain. I had to cancel my flight in mid December. Still today (end March/early April) I am waiting for refund. I have been advised that Mann travel is still waiting for the refund from the airlines. Interestingly, I had another booking in Feb with a flight directly booked through airlines. I had to cancel the booking due to COVID-19. I have received full refund from the airlines within 2 weeks. How could the refund using an agent take that long???? Are they really following with the airlines seriously?
It has now been a week and so far the credit of the $200 has not come into my account. Is this the way you treat long standing customers? Your words are meaningless. The credit has been overdue since the end of January 2020.
Terrible customer service. We cancelled our flight the same day of our travel amidst the Coronavirus chaos!
Rang Mann travels and spoke to [name removed] multiple times only to be told, too bad, too sad!
Even though he was very helpful throughout our booking process but the tables turned once we asked for a refund. He offered to give us $200 refund in total for the four tickets. I rang Singapore Airlines only to be told that I should be contacting the agent as they can’t help me. But unfortunately the agents were HOPELESS.
I have been touch wi...
Not answering calls. No replies to emails.I understand their Indian call centre is in lockdown but what about Australian office? I booked in Australia.
My flights got cancelled last week and my tickets were refundable. I applied for refund And got nothing. No answer, no calls.
Has this company gone into liquidation? If so what happens to my refund? Has the airline refunded Mann travels and have they collapsed?
Airline won’t help as I booked with agent.
Everyone is in trouble but at least answer emails? Emails are bouncing saying “delivery has been delayed”.
Terrible customer service, my flight malindo air got cancelled, but mann travel refusing to give money back. They don't even attend my call anymore. Didn't bother to call back either. Its been 15 days now but they refused to return money although airline say i am eligible for full refund. Crap service. Do not book from these desi's as they want to rip off people. Very irresponsible agency. Shame on you guys
Can't even get the customer service on phone
I wanted to call the travel agency because the airline has cancelled the flights due to Coronavirus. The travel agency number is no longer working and there is no reply to my emails. At the moment it seems to me that they are stealing my money. Totally different experience to the time I had booked. At that time they were really nice. Now not even contactable.
- Verified customer
Make money with wrong information
22nd March flying back to Australia due to COVID-19 situation I was paid $1500 difference to change flight and get back to Australia on 20nd March . [name removed] said you will get ticket soon I got ticket on 9.59pm on 19th March and m flight depart on 19th March 11.00 pm till that time ticket was not confirm. He did you should go airport without ticket and your can travel without it As he told in verbal communication .i apis for ticket not verbal communication They said ticket still in process I haven’t got any reply from Mann travel agent.... After couple of hours I rang [name removed] regarding update got same and that it will take couple of hours. As per [name removed] said he issued emergency ticket straight away if you travel within 24 hours and paid amount. Which I did it . Spoke to supervisor [name removed] he said I should be airport without conforming ticket and ring us. It’s not logical to without ticket I could travel to AHMEDABAD airport. Now they said flight is on time it’s my fault and refuse to refund. Now they try to take benefits And got money from customers with wrong information. My family just traveled last week to Melbourne now I am stuck in Ahmedabad they not even offering to give us refund or other flight option. It’s ridiculous things all are give us wrong information and make money in this panic situation. Well I will never ever recommend anyone to booker with this travel agent. I put review in Facebook with all community page what they done. Conclusion they are very sweet before payment once you paid it they try to be smart and get it out hard earn money with wrong information. Here is the images please check what time Mann travel issue ticket 9.59 pm and actual flight is 11.00pm. Now they saying I should be airport without confirming ticket . [name removed] he was lying too much now they try to find excuses and blame a fault to me. I told them To send me recording of the call now they said call are recording only for quality purposes I know it’s his fault now they try to find the way out . Never recommend this guy and this travel agent anymore . Plz aware.
Best in making fool of Innocent Customers.
Booked Ticket and When I tried to Cancel due to Coronavirus they have refused to get me Refund.
Apparently, they said when I got Ticket issued the Girl Nancie Booked Non-Refundable. All she said was "Sir,Please check all Passengers Name and DOB",If its all OK please click Acknowledge.
Guys, Please Ask for the details when you Book Tickets especially with these kind of Travel AGents. For them its a Sale, they will give you Cheapest Option with no intensions of telling you the Truth of Tickets(Refundable or Non-Refundable).SOme time they give you...
Mr. Ashish has been Professional and helpful
I have been booking with Mann Travels for years and I have always received professional service and support after booking with them. Mr. Ashish has been exceptionally helpful throughout this Travelling chaos due to global travel situation being affected recently. Would definitely recommend Mann Travels!!
Mr Sahil is very Helpful and supportive person in Mann Travels company ... Good Job
Mr.Sahil from Mann travels was very helpful and arranged for best timing of flight at competitive pricing.Also all the queries were answered promptly and satisfactorily
Would recommend anyone for future bookings.
Terrible support after booking the ticket with them
There is clearly we are getting less price on the airways official website. Mann travels adding penalty (as per the terms) + extra fee (not ideal) on the booking which we had made earlier. I am calling them from the past 6 days to change my travel date, still not getting any proper response. This is my first and last time booking with this Mann travels and I strictly not recommend this to anyone
The reviewer stated that an incentive was offered for this review
- Verified customer
Extremely worst fake unprofessional
My name is Harsh Nandal . I booked a two way China airline ticket from you on 26th April 2019 . The departs date was 23rd December Melbourne to New Delhi and arrival date was New Delhi to Melbourne on 19th January 2020 . On 13th December you told me that your ticket has been cancelled by airline without any reason and you have to wait for your refund for 7 to 12 weeks . It has been almost 13 weeks but you didn’t refund my amount, without any mistake from my side you I have been facing difficulties for my refund from last 3 months . It’s a w...orst and unprofessional attitude by you . I need my money urgently otherwise I will take legal Action against you . I am attaching my ticket and your mail in which you said that you will get your refund in 7weeks to 12 weeks
BEST PERSON RONNIE
I booked my International ticket from Mann Travel. I always book my ticket from Mann Travel.
This time i have spoken with Ronnie he is very nice agent his service was the best service.
I will recommend his name to my friend to book International flight booking.
Worst customer services and not reliable at all
Booked ticket for Mumbai to Ahmedabad, on airport there was no booking, had to buy another ticket,
it s been two week, Mann travel cant figure out what happen not answering my questions. No refund on ticket.
Staff are very rude
It’s great experience as always with MANN Travels. all sorted in one call, RONNIE good customer service from you!!! Best price compared to others, he helped me to book my ticket to Delhi I strongly recommend in next time.
Nice experience with Ronnie
spoke with Ronnie good experience with him. i will recommend to my friends as well. I am very happy with agent. always book with Mann travel. once again thank for Ronnie
The reviewer stated that an incentive was offered for this review
Questions & Answers
Mann Travel, I have sent you a messages through a couple of channels..
How long will you take to respond?
I can see you have responded to people who’ve posted on fb after me..So, just curious as to what your protocol is, when it comes to customer service..Just to clarify, I have been chasing this up since the 8th of March..
Customer service by Ronnie is really good and helpful. Just confirm my ticket to India just in few minutes
Thank you so much for the help ronnie
I would like to Thanks Rohan, which helps to get a family ticket in reasonable price. I give 5/5 rating.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.