Very Bad service .. deducted whole amount in the name of return fees . Explain me which airlines refunds$ 735 out of $ 3600. No written policies . Simply ripping off the customers. TERRIBLE!

From start until now, the matter hasn't resolved yet, Mann Travel has showed outstanding disappointment. There were several incidents, lack of customer service to processing administrative work, I have suffered a lot to deal with them. The first major dissatisfaction came up at the Canberra Airport with the airlines people when they couldn't identify my booking number. There were several booking number produced, for me and my family, and it took nearly an hour to sort the issue out. Then the pandemic started while we were in overseas and there ...

Very poor service, I was blind in trusting them. When you buy tickets from them they promise you for better service but once you pay they are totally different. I bought ticket in March and it has been 5 months they even not bothering me to respond even when I called them this morning one of their employee denied to tell his name and was telling me to airlines directly. If I had to do that then what is point to go through you, totally disappointed service. Definitely I would not recommend anyone going with Mann travel

I booked a ticket from mann travel to Fiji, but due to the hurricane the flight was cancelled, Since then I have been calling Mann travel every 2 weeks, nithin and ashish was handling my case and they having been telling me that they still dealing with the air lines and today I called them and they told me my ticket was expired, how come my ticke was expired, when they was no flight going regarding this virus.
I will never recommend any clients to use Mann travel as they don’t call back and we have to keep calling them,I have experienced a very poor service, what I have gone through I don’t want any client to go through that.

Called them today to ask for refund due to medical conditions but they said no exemptions. If person is ill and can't travel then should be refundable. Disagree!!
Booking No #146363

Mann travel refuses to refund our whole ticket paid for travel to Mumbai. They stated that airlines charged booking fee...we contacted the airlines but airlines stated that those fees are charged by Mann. I have tried so hard for a reply from Mann...they now bang the phone down

After many followups - I thought I should give a terrible rating. I am struggling to get response on my tickets which I have booked in Feb for March.

Booking PNR : #46NBM4
Booking Id : #142672

Thai has responded that please connect Mann travels for your refunds. I hereby request you to send me the appropriate refunds - I never got any response on my refunds and no one picks the calls in your office nowadays. The agent has said to me last time that you trust us and feel the difference - I am already feeling it now big time.

Inspite China southern airlines cancelling our flights & issuing us with a full refund mann travels is holding up without Giving us the full money back.. I did rebook the same travel with another travel agency who due to the same Covid situation has given me full refund With no cancellation fee as issued by quatar airlines. I am surprised why mann travels has charged me $75 cancellation fee per ticket and they have now totally looted $750 in total for all of the travel passengers. Mann travels only trying to make money in this pandemic situatio...

It is ridiculous that Mann travels are charging a cancellation fee even though airlines have issued full refund of charges. Mann is simply trying and making money even during this pandemic and putting customers through hard times.

Most pathetic customer experience and follow up as I was stuck in Pakistan and send thousand of reminders to follow up for my ticket but always gets a message with no response Not recommended to anyone

Charged extra $120 on cancellation due to pandemic as airline guide-lined only $75. Booked 3 tickets from them . That was ridiculous thing to do to
Your loyal customers. Lesson learnt. Not
Going back.

Hi, i had a family flight booked with Mann travel last year which was a No Show somehow.

I have booked another flight and requested Mann travel for the refund, after multiple calls, follow ups request was considered for refund.
It has been 4 months since the request was accepted for refund.
Mann travel has got the refund back from airline two months back and they have confirm the same over the email.
Until now multiple emails, calls but no response.

It appears completely cheating when airline refund backs money and they are not paying back to customer.
Better not to get trapped in such dodgy companies.

We booked a family ticket through Mann in Singapore Airlines 2 adults and one infant and One adult for a later date in May 2020. Our travel dates were i. march and May accordingly. Last minute when we couldnt travel due to Covid-19 as my infants entry was not permitted due to all visa holders unable to enter the country.On calling your customer service for a travel I was assured for a call back which I didnt get from your agent Dipti and we were falling into the 72 hours travel window . I had to keep calling and request for a refund and the onl...

Very efficient while booking the flight ticket. However, refund is a pain. I had to cancel my flight in mid December. Still today (end March/early April) I am waiting for refund. I have been advised that Mann travel is still waiting for the refund from the airlines. Interestingly, I had another booking in Feb with a flight directly booked through airlines. I had to cancel the booking due to COVID-19. I have received full refund from the airlines within 2 weeks. How could the refund using an agent take that long???? Are they really following with the airlines seriously?

It has now been a week and so far the credit of the $200 has not come into my account. Is this the way you treat long standing customers? Your words are meaningless. The credit has been overdue since the end of January 2020.

Terrible customer service. We cancelled our flight the same day of our travel amidst the Coronavirus chaos!
Rang Mann travels and spoke to [name removed] multiple times only to be told, too bad, too sad!
Even though he was very helpful throughout our booking process but the tables turned once we asked for a refund. He offered to give us $200 refund in total for the four tickets. I rang Singapore Airlines only to be told that I should be contacting the agent as they can’t help me. But unfortunately the agents were HOPELESS.
I have been touch wi...

Not answering calls. No replies to emails.I understand their Indian call centre is in lockdown but what about Australian office? I booked in Australia.
My flights got cancelled last week and my tickets were refundable. I applied for refund And got nothing. No answer, no calls.
Has this company gone into liquidation? If so what happens to my refund? Has the airline refunded Mann travels and have they collapsed?
Airline won’t help as I booked with agent.
Everyone is in trouble but at least answer emails? Emails are bouncing saying “delivery has been delayed”.

Terrible customer service, my flight malindo air got cancelled, but mann travel refusing to give money back. They don't even attend my call anymore. Didn't bother to call back either. Its been 15 days now but they refused to return money although airline say i am eligible for full refund. Crap service. Do not book from these desi's as they want to rip off people. Very irresponsible agency. Shame on you guys

22nd March flying back to Australia due to COVID-19 situation I was paid $1500 difference to change flight and get back to Australia on 20nd March . [name removed] said you will get ticket soon I got ticket on 9.59pm on 19th March and m flight depart on 19th March 11.00 pm till that time ticket was not confirm. He did you should go airport without ticket and your can travel without it As he told in verbal communication .i apis for ticket not verbal communication They said ticket still in process I haven’t got any reply from Mann travel agent...

Booked Ticket and When I tried to Cancel due to Coronavirus they have refused to get me Refund.
Apparently, they said when I got Ticket issued the Girl Nancie Booked Non-Refundable. All she said was "Sir,Please check all Passengers Name and DOB",If its all OK please click Acknowledge.
Guys, Please Ask for the details when you Book Tickets especially with these kind of Travel AGents. For them its a Sale, they will give you Cheapest Option with no intensions of telling you the Truth of Tickets(Refundable or Non-Refundable).SOme time they give you...