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Mann Travel
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AshishSouth East Queensland, QLD
3 months + still waiting for my refund from Mann travels
Very efficient while booking the flight ticket. However, refund is a pain. I had to cancel my flight in mid December. Still today (end March/early April) I am waiting for refund. I have been advised that Mann travel is still waiting for the refund from the airlines. Interestingly, I had another booking in Feb with a flight directly booked through airlines. I had to cancel the booking due to COVID-19. I have received full refund from the airlines within 2 weeks. How could the refund using an agent take that long???? Are they really following with the airlines seriously?
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PINTOS
- 2 reviews
$200 refund
It has now been a week and so far the credit of the $200 has not come into my account. Is this the way you treat long standing customers? Your words are meaningless. The credit has been overdue since the end of January 2020.
1 comment
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A. KangMelbourne
- 4 reviews
Refund
Terrible customer service. We cancelled our flight the same day of our travel amidst the Coronavirus chaos!
Rang Mann travels and spoke to [name removed] multiple times only to be told, too bad, too sad!
Even though he was very helpful throughout our booking process but the tables turned once we asked for a refund. He offered to give us $200 refund in total for the four tickets. I rang Singapore Airlines only to be told that I should be contacting the agent as they can’t help me. But unfortunately the agents were HOPELESS.
I have been touch wi...Read more
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Anon
- 2 reviews
Unresponsive
Not answering calls. No replies to emails.I understand their Indian call centre is in lockdown but what about Australian office? I booked in Australia.
My flights got cancelled last week and my tickets were refundable. I applied for refund And got nothing. No answer, no calls.
Has this company gone into liquidation? If so what happens to my refund? Has the airline refunded Mann travels and have they collapsed?
Airline won’t help as I booked with agent.
Everyone is in trouble but at least answer emails? Emails are bouncing saying “delivery has been delayed”.
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GurpreetWestern Australia
Terrible
Terrible customer service, my flight malindo air got cancelled, but mann travel refusing to give money back. They don't even attend my call anymore. Didn't bother to call back either. Its been 15 days now but they refused to return money although airline say i am eligible for full refund. Crap service. Do not book from these desi's as they want to rip off people. Very irresponsible agency. Shame on you guys
4 comments
mukesh m.Mann Travel
Dear Gurpreet,
In case you are not aware of the impact of the spread of coronavirus on the travel & tourism industry or in the whole world, we would like to inform you that many airlines have cancele... Read more
d th flights due to travel restrictions imposed by the many Governments. Even most of the countries have put the lockdown conditions.I have already contacted airline, and i been told that i am eligible for full refund. But its Mann travel greed who wants to ripp off their clients even in this bad situation of Covid-19. Don’t think ... Read more
its that hard to atleast talk to your clients on the phone after promising them to call back. Terrible service. Complete ripp offmukesh m.Mann Travel
Dear Gurpreet,
Please email your booking details to info@manntravel.com.au to check the airline policies.Or If you have an email from the airline confirming the full refund. We will apply if the airline has approved by them in writing.... Read more
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GudiSydney Surrounds, NSW
Can't even get the customer service on phone
I wanted to call the travel agency because the airline has cancelled the flights due to Coronavirus. The travel agency number is no longer working and there is no reply to my emails. At the moment it seems to me that they are stealing my money. Totally different experience to the time I had booked. At that time they were really nice. Now not even contactable.
1 comment
mukesh m.Mann Travel
Dear Gudi,
We are operating and our contact center is actioning all calls and emails according to travel dates. You must understand the situation and co-operate with the agent. ... Read more
I would request you to please email the details on the following email IDs and our team will action the request as earliest as they can. For Travel within 7 days, please email your details at urgentmanntravel@manntravel.net.au For travel after 7 days, please email your details at aftersales@manntravel.net.au Thanks Mann TravelSimilar opinion? Write a review on ProductReview.com.au!
MAULIK PrajapatiSouthwest, VIC
- Verified customer
Make money with wrong information
22nd March flying back to Australia due to COVID-19 situation I was paid $1500 difference to change flight and get back to Australia on 20nd March . [name removed] said you will get ticket soon I got ticket on 9.59pm on 19th March and m flight depart on 19th March 11.00 pm till that time ticket was not confirm. He did you should go airport without ticket and your can travel without it As he told in verbal communication .i apis for ticket not verbal communication They said ticket still in process I haven’t got any reply from Mann travel agent...Read more
. After couple of hours I rang [name removed] regarding update got same and that it will take couple of hours. As per [name removed] said he issued emergency ticket straight away if you travel within 24 hours and paid amount. Which I did it . Spoke to supervisor [name removed] he said I should be airport without conforming ticket and ring us. It’s not logical to without ticket I could travel to AHMEDABAD airport. Now they said flight is on time it’s my fault and refuse to refund. Now they try to take benefits And got money from customers with wrong information. My family just traveled last week to Melbourne now I am stuck in Ahmedabad they not even offering to give us refund or other flight option. It’s ridiculous things all are give us wrong information and make money in this panic situation. Well I will never ever recommend anyone to booker with this travel agent. I put review in Facebook with all community page what they done. Conclusion they are very sweet before payment once you paid it they try to be smart and get it out hard earn money with wrong information. Here is the images please check what time Mann travel issue ticket 9.59 pm and actual flight is 11.00pm. Now they saying I should be airport without confirming ticket . [name removed] he was lying too much now they try to find excuses and blame a fault to me. I told them To send me recording of the call now they said call are recording only for quality purposes I know it’s his fault now they try to find the way out . Never recommend this guy and this travel agent anymore . Plz aware.
4 comments
mukesh m.Mann Travel
Dear Maulik,
First of All, you have rebooked the flight for urgent departure... Read more
( within 48hours) according to your requirements. We did not force to pay. So, definitely, the fare difference will apply. Then, you missed the flights due to your personal reasons, not because of our fault or Airline flights. Everyone knows the copy of the ticket is not mandatory to carry. As long as your booking is confirmed, you can fly. The counter staff does not ask for the ticket copy. And a copy of your flights was emailed to you as soon as you paid. Mann Travel or Airline is not responsible if you miss the flight due to your personal/health reasons. One of our team members has already informed you the same over the call when you called last time. Due to high call volume, it is not possible for us to call back, again and again, explaining the same thing. If you have not used your ticket, it is still open to use for future travel. The ticket is valid for 12 months from the date of issuance and the last date to travel is 31 March 2020. Fare difference & Tax difference will apply as per airline policies. If you need any further assistance apart from the above matter, please email us at aftersales@manntravel.net.au and our team will assist you. Thanks Mann TravelHey mukesh you know you should check all call recording before you write. Plz check before I paid how depanshu talk to me and after paid how your all staff behave to me. Everybody has different opinio... Read more
n. Sukhdev:- he said you can travel without ticket and ticket will be issued straight away within 24 hr if it’s emergency. Sahbad:- I rang him on 19th March 12.20pm regarding update of my ticket he said ticket is in process and will be issued in couple of hours plz check recordingmukesh m.Mann Travel
Dear Maulik,
If Ticket copy was the concern, you should have emailed us before the flight to get the ticket copy or refund the money. We never advised you that your ticket is not confirmed. There can... Read more
be a delay in reissuance, but agent did not advise you not to go to the airport. The email sent by you was after you missed the flight, not before the flight. If you were worried about the ticket copy and $ 1500 paid , you should have raised the complaint before the flight departure. We would have offered you a refund if we were unable to issue the ticket. You have the new ticket copy which proves that the ticket was reissued by Mann Travel against the money you paid.Similar opinion? Write a review on ProductReview.com.au!
Best in making fool of Innocent Customers.
Booked Ticket and When I tried to Cancel due to Coronavirus they have refused to get me Refund.
Apparently, they said when I got Ticket issued the Girl Nancie Booked Non-Refundable. All she said was "Sir,Please check all Passengers Name and DOB",If its all OK please click Acknowledge.
Guys, Please Ask for the details when you Book Tickets especially with these kind of Travel AGents. For them its a Sale, they will give you Cheapest Option with no intensions of telling you the Truth of Tickets(Refundable or Non-Refundable).SOme time they give you...Read more
1 comment
mukesh m.Mann Travel
Dear Kunwar.
We are not refusing the refund. If the Airline will allow, we will process. If it is not allowed by the Airline, we cannot process. ... Read more
Please understand, whole travel industry has impacted due to the spread of coronavirus, its not only you. Most of the Airlines are giving the option to keep the ticket open and use it for future travel. Fare difference & Tax difference will apply at the time of change. For the refundable bookings, the cancellation fee will be applicable as per airline rules. Should you need more clarity on the airline policies, please visit the airline website and check for their policy. Thanks Mann TravelSimilar opinion? Write a review on ProductReview.com.au!
Mr. Ashish has been Professional and helpful
I have been booking with Mann Travels for years and I have always received professional service and support after booking with them. Mr. Ashish has been exceptionally helpful throughout this Travelling chaos due to global travel situation being affected recently. Would definitely recommend Mann Travels!!
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Mr Sahil is very Helpful and supportive person in Mann Travels company ... Good Job
Mr.Sahil from Mann travels was very helpful and arranged for best timing of flight at competitive pricing.Also all the queries were answered promptly and satisfactorily
Would recommend anyone for future bookings.
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Terrible support after booking the ticket with them
There is clearly we are getting less price on the airways official website. Mann travels adding penalty (as per the terms) + extra fee (not ideal) on the booking which we had made earlier. I am calling them from the past 6 days to change my travel date, still not getting any proper response. This is my first and last time booking with this Mann travels and I strictly not recommend this to anyone
2 comments
mukesh m.Mann Travel
Dear Mr Sampath,
No company/individual works free. Everyone charges the service fee for the services. We are not sure if you are doing a volunteer job, but our staff definitely gets paid for the time... Read more
and work they do. Our fee and charges are clearly mentioned on our terms & conditions. Please check the email which was acknowledged by you at the time of booking.I do agree no one is going to work for free, no one is running a charity here. I am saying you should at least work for the money you are getting.
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Harsh NandalGreater Melbourne (Outer), VIC
- Verified customer
Extremely worst fake unprofessional
My name is Harsh Nandal . I booked a two way China airline ticket from you on 26th April 2019 . The departs date was 23rd December Melbourne to New Delhi and arrival date was New Delhi to Melbourne on 19th January 2020 . On 13th December you told me that your ticket has been cancelled by airline without any reason and you have to wait for your refund for 7 to 12 weeks . It has been almost 13 weeks but you didn’t refund my amount, without any mistake from my side you I have been facing difficulties for my refund from last 3 months . It’s a w...Read more
orst and unprofessional attitude by you . I need my money urgently otherwise I will take legal Action against you . I am attaching my ticket and your mail in which you said that you will get your refund in 7weeks to 12 weeks
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thanks ashish for ur help
ashish thanks for ur help i try to contect about my international flight to india ashish help me professionely he is very good and sort my all problems in one ph cll thanks again
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DebasishGreater Melbourne (Outer), VIC
- 2 reviews
Had a very good experience working with Sahil
Booked international tickets and had a nice experience working with Sahil. The process was seamless and well explained. Will definitely get back next time when I am booking any other tickets
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BEST PERSON RONNIE
I booked my International ticket from Mann Travel. I always book my ticket from Mann Travel.
This time i have spoken with Ronnie he is very nice agent his service was the best service.
I will recommend his name to my friend to book International flight booking.
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Ravi Patel
- 2 reviews
Worst customer services and not reliable at all
Booked ticket for Mumbai to Ahmedabad, on airport there was no booking, had to buy another ticket,
it s been two week, Mann travel cant figure out what happen not answering my questions. No refund on ticket.
Staff are very rude
1 comment
today again I rang but Anmol and Rinku said, Concern team will ring back, It's 3 hours now no reply.
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THANKS RONNIE
I have been using Mann Travels for years, i have word with RONNIE He understood my situation and issued the ticket on urgent time.I will recommend in next time his name to my friends..
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NICE RONNIE
It’s great experience as always with MANN Travels. all sorted in one call, RONNIE good customer service from you!!! Best price compared to others, he helped me to book my ticket to Delhi I strongly recommend in next time.
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Husanjeet singhGreater Melbourne (Metropolitan), VIC
Nice experience with Ronnie
spoke with Ronnie good experience with him. i will recommend to my friends as well. I am very happy with agent. always book with Mann travel. once again thank for Ronnie
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GurwinderSydney, NSW
Dipanshu good customer service
Dipanshu has a good quality to deal with customer.He gave me good deal with Thai airline and best price. He is doing really good job Thank you very much.I recommend always ask for Dipanshu
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Questions & Answers
A. Kangasked
Mann Travel, I have sent you a messages through a couple of channels..
How long will you take to respond?
I can see you have responded to people who’ve posted on fb after me..So, just curious as to what your protocol is, when it comes to customer service..Just to clarify, I have been chasing this up since the 8th of March..
No answers
Gurtej Pandherasked
Customer service by Ronnie is really good and helpful. Just confirm my ticket to India just in few minutes
Really appreciated.
Thank you so much for the help ronnie
No answers
SUNNY S.asked
I would like to Thanks Rohan, which helps to get a family ticket in reasonable price. I give 5/5 rating.
No answers
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mukesh m.Mann Travel
We have already emailed you the transfer receipt. The refund was transferred on 16 March. Please check your account or verify it with the bank.