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Mann Travel
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Dsaj Greater Melbourne (Inner), VIC
Terrible service
Very Bad service .. deducted whole amount in the name of return fees . Explain me which airlines refunds$ 735 out of $ 3600. No written policies . Simply ripping off the customers. TERRIBLE!
3 comments
Nothing been used because of covid . I spoke to your two of representatives and they hanged up in between of the call without resolving anything .
Mann TravelMann Travel
Dear Sir,
Kindly email your details at info@manntravel.com.au. We will investigate and will try to resolve the matter as earliest as we can.
...
ShantanuCanberra 2600, ACT
- 2 reviews
Disappointing service
From start until now, the matter hasn't resolved yet, Mann Travel has showed outstanding disappointment. There were several incidents, lack of customer service to processing administrative work, I have suffered a lot to deal with them. The first major dissatisfaction came up at the Canberra Airport with the airlines people when they couldn't identify my booking number. There were several booking number produced, for me and my family, and it took nearly an hour to sort the issue out. Then the pandemic started while we were in overseas and there ...
Read morewas no communication from Mann Travel, furthermore, I had to spend hours and spent more than $200 on overseas call with Mann travel help line, as they were not replying to my emails. Totally a stressed out time passed there. After returning to Australia, I have enquired with Mann Travel for a refund as we had to cancel the paid Sing Air ticket plus the Date Change fee and had to travel with Cathay pacific as Sing Air cancelled all their flights. Due to their lack of interest on assisting customers, I had to chase Sing Air for assistance and finally got refund for the partial ticket after 3 months. Now, chasing for the Date Change fee of $900 charged by Mann Travel and preparing to report to ATAS and ACCC as they are not explaining the appropriateness and explanation for the fee, neither showing any interest to reconsider the fee charged. Airlines and other travel agents re assessed and compensated the unused payments and fees but Mann Travel is denying and furthermore, stopped communication about the Date Change fee reimbursement. Everyone should reconsider using this agent's service.Dev R.Greater Melbourne (Outer), VIC
Poorest service
Very poor service, I was blind in trusting them. When you buy tickets from them they promise you for better service but once you pay they are totally different. I bought ticket in March and it has been 5 months they even not bothering me to respond even when I called them this morning one of their employee denied to tell his name and was telling me to airlines directly. If I had to do that then what is point to go through you, totally disappointed service. Definitely I would not recommend anyone going with Mann travel
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Very poor service
I booked a ticket from mann travel to Fiji, but due to the hurricane the flight was cancelled, Since then I have been calling Mann travel every 2 weeks, nithin and ashish was handling my case and they having been telling me that they still dealing with the air lines and today I called them and they told me my ticket was expired, how come my ticke was expired, when they was no flight going regarding this virus.
I will never recommend any clients to use Mann travel as they don’t call back and we have to keep calling them,I have experienced a very poor service, what I have gone through I don’t want any client to go through that.
UnknownGreater Melbourne (Outer), VIC
No refund policy
Called them today to ask for refund due to medical conditions but they said no exemptions. If person is ill and can't travel then should be refundable. Disagree!!
Booking No #146363
Mum NickMELBOURNE
- 5 reviews
- 1 like
No refund lies
Mann travel refuses to refund our whole ticket paid for travel to Mumbai. They stated that airlines charged booking fee...we contacted the airlines but airlines stated that those fees are charged by Mann. I have tried so hard for a reply from Mann...they now bang the phone down
YashGreater Melbourne (Outer), VIC
- 2 reviews
What is happening !
After many followups - I thought I should give a terrible rating. I am struggling to get response on my tickets which I have booked in Feb for March.
Booking PNR : #46NBM4
Booking Id : #142672
Thai has responded that please connect Mann travels for your refunds. I hereby request you to send me the appropriate refunds - I never got any response on my refunds and no one picks the calls in your office nowadays. The agent has said to me last time that you trust us and feel the difference - I am already feeling it now big time.
Abi
- 4 reviews
Unreasonable cancellation fee
Inspite China southern airlines cancelling our flights & issuing us with a full refund mann travels is holding up without Giving us the full money back.. I did rebook the same travel with another travel agency who due to the same Covid situation has given me full refund With no cancellation fee as issued by quatar airlines. I am surprised why mann travels has charged me $75 cancellation fee per ticket and they have now totally looted $750 in total for all of the travel passengers. Mann travels only trying to make money in this pandemic situatio...
Read moren as their travel industry is fully affected due to the pandemic. Please find other ways of genuinely making money in your pocket than burdening the customer. Atleast it should be some reasonable amount and not $75pp. When I first called for refund they advised that I had to fill out a form for refund however there was only one option given to accept the $75 fee for me to get my balance money back. Also I have been given only a deadline of 2 days within which the refund has to be applied. I contacted mann travels about giving full money back and now their argument is that I agreed to pay $75 as cancellation fee as agreed in the refund form. But the truth is that mann has not given me any alternative option except to apply for refund within a specific date. This is indirect way of threatening customers - if you need refund fill the form or else no money back. you travel agency would have Still got some commission From airlines for doing the booking and why now you wanna need Additional $75 from customerTerrible service once tickets booked
It is ridiculous that Mann travels are charging a cancellation fee even though airlines have issued full refund of charges. Mann is simply trying and making money even during this pandemic and putting customers through hard times.
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Malik MuhammedNorth-West & West coast, TAS
- 2 reviews
- 1 like
Pathetic customer experience
Most pathetic customer experience and follow up as I was stuck in Pakistan and send thousand of reminders to follow up for my ticket but always gets a message with no response Not recommended to anyone
Anonymous amount charge on cancellation
Charged extra $120 on cancellation due to pandemic as airline guide-lined only $75. Booked 3 tickets from them . That was ridiculous thing to do to
Your loyal customers. Lesson learnt. Not
Going back.
3 comments
Mann TravelMann Travel
Dear Rohit,
We are sorry to hear your feedback. Mann Travel fee is mentioned in our terms & conditions, which is $ 75 for the changes. This applies on top of the Airline fee. Please check the terms...
Read more & conditions on the itinerary which was sent at the time of booking. If you still think, you have been overcharged, please email your details at info@manntravel.com.au. We will check and investigate the matter.The airline mentioned at that point there is no fee as i spoke to them on few occasions they had waved all the fees. I told the same thing to your representatives and requested to call airline as they...
Read more said get your agent to call airline i was not heard and denied any policy of such kind in place, they said we don't have time to do so we are busy but have guts to be unfair to loyal customers.The agent over the phone was blunt and arrogant imposing words on me.Mann TravelMann Travel
Dear Rohit, We are really sorry to hear about your experience. Can we request you to please share your details to investigate the matter? We are not able to find the record with Rohit C, kindly email ...
Read moreus your full name and booking details for us to check and resolve the matter.saurabh m.
- 3 reviews
- 1 like
Extremely WORST CUSTOMER SERVICE [Money Crook company]
Hi, i had a family flight booked with Mann travel last year which was a No Show somehow.
I have booked another flight and requested Mann travel for the refund, after multiple calls, follow ups request was considered for refund.
It has been 4 months since the request was accepted for refund.
Mann travel has got the refund back from airline two months back and they have confirm the same over the email.
Until now multiple emails, calls but no response.
It appears completely cheating when airline refund backs money and they are not paying back to customer.
Better not to get trapped in such dodgy companies.
GayatriGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
Appalling customer service
We booked a family ticket through Mann in Singapore Airlines 2 adults and one infant and One adult for a later date in May 2020. Our travel dates were i. march and May accordingly. Last minute when we couldnt travel due to Covid-19 as my infants entry was not permitted due to all visa holders unable to enter the country.On calling your customer service for a travel I was assured for a call back which I didnt get from your agent Dipti and we were falling into the 72 hours travel window . I had to keep calling and request for a refund and the onl...
Read morey option given to us was to pay additional of $375 and that too to get a travel extension. Now that the airlines is refunding or extending all the tickets whose travel dates are in a date range where we qualify Mann is not even willing to budge on their initial policy and Is not giving us an option of full refund.Will never ever use Mann travels and will also not recommend for this appalling customer service will go through the airlines directly1 comment
Mann TravelMann Travel
Dear Gayatri,
Please be advised that Airlines are reviewing and changing their policies from time to time. The cancellation fee which was advised it was according to their policy issued at that time....
Read more Only 2 days ago, they have sent us the new policy and according to which they have now started giving waivers of their cancellation fee. You can check the date of the policy, issued on the Singapore Airlines website. Either you use Mann Travel in the future or not, we just want to let know No agent controls the airline operations and government policies. When many of the agents and online websites have closed down their operations, We are trying our best to help our customers in this lockdown, but instead of appreciation, customers start complaining about our customer service.AshishSouth East Queensland, QLD
3 months + still waiting for my refund from Mann travels
Very efficient while booking the flight ticket. However, refund is a pain. I had to cancel my flight in mid December. Still today (end March/early April) I am waiting for refund. I have been advised that Mann travel is still waiting for the refund from the airlines. Interestingly, I had another booking in Feb with a flight directly booked through airlines. I had to cancel the booking due to COVID-19. I have received full refund from the airlines within 2 weeks. How could the refund using an agent take that long???? Are they really following with the airlines seriously?
PINTOS
- 2 reviews
$200 refund
It has now been a week and so far the credit of the $200 has not come into my account. Is this the way you treat long standing customers? Your words are meaningless. The credit has been overdue since the end of January 2020.
1 comment
Mann TravelMann Travel
We have already emailed you the transfer receipt. The refund was transferred on 16 March. Please check your account or verify it with the bank.
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A. KangMelbourne
- 4 reviews
Refund
Terrible customer service. We cancelled our flight the same day of our travel amidst the Coronavirus chaos!
Rang Mann travels and spoke to [name removed] multiple times only to be told, too bad, too sad!
Even though he was very helpful throughout our booking process but the tables turned once we asked for a refund. He offered to give us $200 refund in total for the four tickets. I rang Singapore Airlines only to be told that I should be contacting the agent as they can’t help me. But unfortunately the agents were HOPELESS.
I have been touch wi...
Anon
- 2 reviews
Unresponsive
Not answering calls. No replies to emails.I understand their Indian call centre is in lockdown but what about Australian office? I booked in Australia.
My flights got cancelled last week and my tickets were refundable. I applied for refund And got nothing. No answer, no calls.
Has this company gone into liquidation? If so what happens to my refund? Has the airline refunded Mann travels and have they collapsed?
Airline won’t help as I booked with agent.
Everyone is in trouble but at least answer emails? Emails are bouncing saying “delivery has been delayed”.
GurpreetWestern Australia
Terrible
Terrible customer service, my flight malindo air got cancelled, but mann travel refusing to give money back. They don't even attend my call anymore. Didn't bother to call back either. Its been 15 days now but they refused to return money although airline say i am eligible for full refund. Crap service. Do not book from these desi's as they want to rip off people. Very irresponsible agency. Shame on you guys
4 comments
Mann TravelMann Travel
Dear Gurpreet,
In case you are not aware of the impact of the spread of coronavirus on the travel & tourism industry or in the whole world, we would like to inform you that many airlines have cancele...
Read mored th flights due to travel restrictions imposed by the many Governments. Even most of the countries have put the lockdown conditions.I have already contacted airline, and i been told that i am eligible for full refund. But its Mann travel greed who wants to ripp off their clients even in this bad situation of Covid-19. Don’t think ...
Read moreits that hard to atleast talk to your clients on the phone after promising them to call back. Terrible service. Complete ripp offMann TravelMann Travel
Dear Gurpreet,
Please email your booking details to info@manntravel.com.au to check the airline policies.Or If you have an email from the airline confirming the full refund. We will apply if the airline has approved by them in writing....
Read more Thanks Mann Travel.MAULIK PrajapatiSouthwest, VIC
- Verified customer
Make money with wrong information
22nd March flying back to Australia due to COVID-19 situation I was paid $1500 difference to change flight and get back to Australia on 20nd March . [name removed] said you will get ticket soon I got ticket on 9.59pm on 19th March and m flight depart on 19th March 11.00 pm till that time ticket was not confirm. He did you should go airport without ticket and your can travel without it As he told in verbal communication .i apis for ticket not verbal communication They said ticket still in process I haven’t got any reply from Mann travel agent...
Read more . After couple of hours I rang [name removed] regarding update got same and that it will take couple of hours. As per [name removed] said he issued emergency ticket straight away if you travel within 24 hours and paid amount. Which I did it . Spoke to supervisor [name removed] he said I should be airport without conforming ticket and ring us. It’s not logical to without ticket I could travel to AHMEDABAD airport. Now they said flight is on time it’s my fault and refuse to refund. Now they try to take benefits And got money from customers with wrong information. My family just traveled last week to Melbourne now I am stuck in Ahmedabad they not even offering to give us refund or other flight option. It’s ridiculous things all are give us wrong information and make money in this panic situation. Well I will never ever recommend anyone to booker with this travel agent. I put review in Facebook with all community page what they done. Conclusion they are very sweet before payment once you paid it they try to be smart and get it out hard earn money with wrong information. Here is the images please check what time Mann travel issue ticket 9.59 pm and actual flight is 11.00pm. Now they saying I should be airport without confirming ticket . [name removed] he was lying too much now they try to find excuses and blame a fault to me. I told them To send me recording of the call now they said call are recording only for quality purposes I know it’s his fault now they try to find the way out . Never recommend this guy and this travel agent anymore . Plz aware.4 comments
Mann TravelMann Travel
Dear Maulik,
First of All, you have rebooked the flight for urgent departure...
Read more( within 48hours) according to your requirements. We did not force to pay. So, definitely, the fare difference will apply. Then, you missed the flights due to your personal reasons, not because of our fault or Airline flights. Everyone knows the copy of the ticket is not mandatory to carry. As long as your booking is confirmed, you can fly. The counter staff does not ask for the ticket copy. And a copy of your flights was emailed to you as soon as you paid. Mann Travel or Airline is not responsible if you miss the flight due to your personal/health reasons. One of our team members has already informed you the same over the call when you called last time. Due to high call volume, it is not possible for us to call back, again and again, explaining the same thing. If you have not used your ticket, it is still open to use for future travel. The ticket is valid for 12 months from the date of issuance and the last date to travel is 31 March 2020. Fare difference & Tax difference will apply as per airline policies. If you need any further assistance apart from the above matter, please email us at aftersales@manntravel.net.au and our team will assist you. Thanks Mann TravelHey mukesh you know you should check all call recording before you write. Plz check before I paid how depanshu talk to me and after paid how your all staff behave to me. Everybody has different opinio...
Read moren. Sukhdev:- he said you can travel without ticket and ticket will be issued straight away within 24 hr if it’s emergency. Sahbad:- I rang him on 19th March 12.20pm regarding update of my ticket he said ticket is in process and will be issued in couple of hours plz check recordingMann TravelMann Travel
Dear Maulik,
If Ticket copy was the concern, you should have emailed us before the flight to get the ticket copy or refund the money. We never advised you that your ticket is not confirmed. There can...
Read more be a delay in reissuance, but agent did not advise you not to go to the airport. The email sent by you was after you missed the flight, not before the flight. If you were worried about the ticket copy and $ 1500 paid , you should have raised the complaint before the flight departure. We would have offered you a refund if we were unable to issue the ticket. You have the new ticket copy which proves that the ticket was reissued by Mann Travel against the money you paid.Best in making fool of Innocent Customers.
Booked Ticket and When I tried to Cancel due to Coronavirus they have refused to get me Refund.
Apparently, they said when I got Ticket issued the Girl Nancie Booked Non-Refundable. All she said was "Sir,Please check all Passengers Name and DOB",If its all OK please click Acknowledge.
Guys, Please Ask for the details when you Book Tickets especially with these kind of Travel AGents. For them its a Sale, they will give you Cheapest Option with no intensions of telling you the Truth of Tickets(Refundable or Non-Refundable).SOme time they give you...
1 comment
Mann TravelMann Travel
Dear Kunwar.
We are not refusing the refund. If the Airline will allow, we will process. If it is not allowed by the Airline, we cannot process. ...
Read more Please understand, whole travel industry has impacted due to the spread of coronavirus, its not only you. Most of the Airlines are giving the option to keep the ticket open and use it for future travel. Fare difference & Tax difference will apply at the time of change. For the refundable bookings, the cancellation fee will be applicable as per airline rules. Should you need more clarity on the airline policies, please visit the airline website and check for their policy. Thanks Mann TravelQuestions & Answers
Mum Nickasked
Hi Mann. When will you refund my entire amount? Why don't you answer my emails or calls?
1 answer
They will contact You ASAP if they wanted payment from you... not if the money has to be refunded to you. Their service is also great only until the tickets are booked with them but once payment is done they don’t provide any service. Worst travel agency..
Neha K.asked
I Bought 2 tickets from your agency for Singapore Airlines which was flying on 02/09/2020, but due to travel restrictions i got email that your flights SQ238 has been cancelled . I need refund on tickets i have also contact to Singapore airlines they told me your ticket will we refund . you need to talk to your travel agent. When you will contact us and when you will give refund.
1 answer
Hi Neha...I too had same issue...Mann is not giving me full refund. I booked with Thai.. infact Mann has kepb$816 and now they won't answer my phone or queries
suresh t.asked
Flights to Chennai
No answers
Details
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Mann TravelMann Travel
Dear Customer,
Kindly share your booking number our email your details at info@manntravel.com.au. We are not able to find any details with your name "Dsaj". Also, please advise if your tickets were fully unused or half-used....
Read more Thanks Mann Travel