Housepect

As other reviewers have written I would avoid this company like the plague.The inspector missed numerous defects and in particular one that will cost tens of thousands to repair which will come out of my pocket now that the warranty period has expired.Expensive and a waste of money so go elsewhere!

This review is for the admin team that work at Housepect for Western Australia. I paid for the 5 inspection package deal for my new home I was building. While the admin were originally helpful when I enquired about the package deal for $2078, that level of service disappeared after I paid them the money and the inspection process began. Joe,… Read more

the customer service rep, has either been working in customer service for too long and doesn't have the patience for it anymore or this line of work isn't for him. I found it extremely difficult to communicate with Joe over the phone and via email. Every phone call I had with him I got the impression that he didn't want to speak to me or answer my questions and just wanted to end the conversation and get off the phone as quickly as possible. He also wouldn't answer my questions I would send him via email and failed to contact me when he said he would.

This was extremely frustrating at one point when I had some damage to my slab after the first inspection. The damage happened after the slab inspection was complete, so I sent an image of the damage to Houspect hoping to get some feedback on what to do. Joe told me the damage to the slab would require remediation and that I would need to speak to my builder about it. I sent him an email to ask for more context on the repair work that needed to be done so that I could inform my builder, but he never replied. I called him and he said he would look into it and call me back, but he never did. I sent him another email to follow up and he finally replied but did not answer any questions as to what repair work needed to be done to the slab. So I called him again but he retracted his statement and said the slab should be fine and did not need to be fixed. It felt like he was just telling me that to get me to go away and to end the conversation. In reality, the slab did need to be fixed and I had to get another inspection company to take a look at it and discuss it with my builder in order for them to fix it.

This was the first inspection so it left me feeling regretful and anxious that I paid Housepect a non-refundable $2078 and still had 4 more inspections to go and would have to deal with the terrible service from Joe and the admin team along the way. Thankfully, the inspector named Phil that conducted the inspections on my home is an absolute legend with lots of years of experience and a great guy to talk to if you have any questions or concerns about your build. I wish I just spoke to him directly when I had the issue with my slab, so I tried to speak with him instead of the admin team as much as possible afterwards. Phil gets a 5/5, Joe and the admin get a 1/5.

Amazing and great price for peace of mind for those new to building – Flexible, friendly, cost effective and extremely high attention to detail. Great reporting. They noticed the tiniest of imperfections and documented everything with photos and descriptions so well so our builder could rectify any issues easily. Kept our builder in line. We had not major issues but was good to know there was an impartial party who… Read more

knows more about builds keeping the builder on their toes. They also identified flaws on the roof which we would have never been able to access.

Could of done this level of inspection myself – Inspection was vauge with no guidance on how issues should bd fixed seemed to be just opinions with no standards quoted . Very slow at responding and when when they do any extra info cant be given.. Not as independent as I would of liked as inspector spe t more time chatting and laughing with the builder than actually condicting the Inspection. Show details

Absolute time waste – Applied to houspect for a package on construction inspections in Bunbury, and submitted all the drawings and details by email and notified houspect my job was ready for inspection. Never heard back. Followed up with a call and was told they had the wrong phone number on record and would provide an update. Never heard back again, and then was told… Read more

by Joe that Houspect can't add any value and will decline the job. It was a really bad experience, terrible service, and a huge time waster to end up with no inspections. Definitely not recommended.

Cannot believe the poor service – An inspection was organized. After the inspection I pointed out to the comp0any that they had missed a water mark in the entry about knee height. They sent the inspector back to make another assessment. After i moved in i noticed white ants and complained. The inspector came back to review but because of medical issues was not able to to climb… Read more

into the man hole. So the question is what did they inspect? After a raft of emails and the MD highlighting the Terms and Conditions they offered me a 50% refund. Very poor service followed by very poor conclusion. Their job was not worthy of a 50% reduction in fees. BE very wary of this company. I would not recommend them to my worst enemy.

Housepect Victoria -unprofessional company – If I could give them a zero, I would. Waste of time dealing with company. Unreliable and Kept cancelling at the last minute . On top of it, they gave advice which was incorrect.

Great service, prompt, accurate and on time. Would highly recommend! – Report we’ll structured and written. Easy to understand and thorough. Great service, prompt, accurate and on time. Would highly recommend! Friendly staff, deep expertise, on time delivery. Stayed overtime to complete the job! Would recommend to family members.

Booked last minute inspection – Desperate to get our home inspected , quite last minute. Houspect was one of the few companies that got back to us and bent over backwards to find an inspector . We found the report to be more than satisfactory , also head office answered all our questions along the way.

Poor Pre Pour Inspection – They didn't check properly the items stated in slab plans are correctly implemented. Major items missed are brick veneer rebates, some drainage lines and drainage positioning. We heavily relied on these people but honestly speaking, we could have done a better job ourselves. It is an utter waste of money. Do not use this company.

Poor quality inspections – I engaged this company to look after my new home build. There selected inspector has missed serious issues which we now have to accept as the house is completed. I sent an email to them with zero response to my concerns. Please do your research before selecting your building inspection company. I definitely will not be recommending this company, poor response , they have the money with no responsibilities.

Missed the obvious – We engaged Houspect before we bought our house. We were concerned that there were large gaps between the shirking boards and floor but, despite sending us a detailed inspection report, the gaps were not mentioned as an issue. A consultation with a structural engineer suggest our floor has dropped 30mm and we are facing heavy costs to raise it again.

Terrible attitude after payment – On site inspectors are good working people and other staff are acting as normal business manners. However, after my Architect left message to their office number to say that he needs to speak with the building inspector further to building inspection report for clarifications . They did not response on this.The woman operator was speaking with… Read more

very rude attitude when I asked her to contact with the building inspector to response to My Architect in a timely manner. Unbelievable tough conversation over the phone.Make you feel sick. No response from the inspector to Architect yet.

Outstanding Service – We contracted Houspect to completed stage reviews during our new home build with a large volume builder. We paid for the service as a piece of mind check as we believed that the builder had adequate checks in place to ensure a quality build. Unfortunately we were sadly mistaken and whilst we identified a number of issues the Houspect reports… Read more

confirmed our fears and found a lot more issues. Our builder rectified all the issues, however, the complete report from Houspect was extremely useful in getting the builder to acknowledge the issues and to fix them.

If you are a building a new home then building inspections through the major stages of the build is a must have and I could not recommend Housepect enough.

The inspection cost is an extra cost on top of the build cost, however, I think it is well worth it.

Once we booked in our inspection, both the inspection and final report happened very quickly.

An absolute must have service when building a house! – Considering a house costs hundreds of thousands of dollars, one would be foolish to not spend a few hundred dollars in making sure their house is built in a high standard. Houspect did an outstanding job in picking up defects that I would never have been able to detect. They use experts from the home-building industries that understand the… Read more

standards that must be reached and know the dodgy practices that tradies use to get a house built quickly.

I would recommend a 4-phase inspection which ensures defects are picked up as early as concrete slabbing as these defects are impossible to pick up once the walls, roof, etc are installed.

Not quite happy with the services – I am building a new house and I used their service to inspect one of the stages. The inspector spent a lot of time at the site but didn't really put many things on the report. Also out of 4 items, he missed 2 item which was mentioned during the inspection. Not so professionals in my opinion. Also, the actual report contains unnecessary information which can make you confused.