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HSBC Platinum Qantas

HSBC Platinum Qantas

2.4 from 7 reviews

See the Best Frequent Flyer & Travel Credit Cards in 2019 as rated by Australians on ProductReview.com.au.

Pros

  • $0 Annual Fee in the first year ($79 in subsequent years)

  • 0% p.a. Balance Transfer for 12 months

  • Earn 1 Qantas point per $1 spent up to $2,500 per statement period on eligible purchases

  • Complimentary Insurance Benefits

Cons

  • 3% Overseas Exchange fee

  • Points Earn Rate drops to 0.5 Qantas Points per $1 spent after the first $2,500 per statement period

Details

CategoryFrequent Flyer & Travel Credit Cards, Balance Transfer Credit Cards and Rewards Credit Cards
Contact Number +61 9006 5888
24-Hour Phone Contact No
Online Live Chat No
Card TypeVisa
BenefitsComplimentary Travel Insurance and Reduced First Year Annual Fee
Minimum Credit Limit $6,000
Maximum Credit Limit $60,000
Minimum Income $40,000
Additional Cardholders 4
Additional Cardholder Fee $0 p.a.
Minimum Repayments3%
Rewards ProgramQantas Frequent Flyer
Points Earn Rate 1 points per $1
Points Conditions
  • 1 Qantas point per $1 spent on eligible purchases up to $2,500 per statement period,

  • 0.5 Qantas point per $1 after the first $2,500 spent, up to a total of 7,500 per statement period.

There is no cap on earn rate.

Contactless PaymentsApple Pay
Rates & Fees
Purchase Rate19.99% p.a.
Cash Advance Fee3%
Late Payment Fee$30
Annual Fee$79 p.a.
Foreign Transaction Fee 3%
Overseas ATM Withdrawal Fee$3
Interest Free Period 55 days
Cash Advance Rate21.99% p.a.
Introductory Offers
Reduced First Year Annual Fee $0
Balance Transfer Rates
Balance Transfer Period 12 months
Balance Transfer Rate 0% p.a.
Balance Transfer Fee 0%
Release dateOct 2011

Visit official website

Reviews

Review distribution

5 star
0
4 star
1
3 star
3
2 star
1
1 star
2

George

GeorgeGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Its OK

published

The good thing is the 1 Qantas Frequent Flyer point for $1 which is a higher than a lot of the other cards. The annual fee used to be $199 which I think is way too much, its now $79 (first year $0 for new customers) which I think is more reasonable. The app is awful, I could not get it work on my Android phone and when I finally did, it was useless and didn't have a lot of the features most banks have on their app. The website for banking is only slightly better and can be hard to track transactions over 90 days. I've called the helpdesk to try and waive the annual fee with no success. Live Chat was available and was a great help when needed.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateNovember 2017
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses and Online Shopping
See all answers

alexshel

alexshelSydney, Australia

  • 2 reviews
  • 1 like
  • Verified customer

Worst ever credit card application process

published

Agree with some previous reviewers. Had issues with call centre asking me the same questions again and again multiple times. I was asked so submit copies of the documents that contain my personal details via email - this gives you an idea how they respect your privacy. They simply don't care. My application was refused with no reason provided, where is with Commonwealth bank and Amex everything went smoothly and both applications were approved the next day.
I have a feeling that HSBC does some undercover activities in Australia and pretend to look like a decent bank offering different products.

Transparency
Customer Service
Rates and Fees
Online Experience
Application Process
Main Point of ContactPhone
See all answers
Zamster

Zamster

  • 10 reviews
  • 3 likes
  • Verified customer

Fine. Don't expect the World!

published

Sign up promo was never added to account and online web app and photo app is 0/10 but otherwise to works and the fees are not awful but better options do exist.

Online Experience
JenHobart

JenHobartHobart, TAS

  • 26 reviews
  • 15 likes
  • Verified customer

Good Credit Card, Fairly Good Rewards Programme

published
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses, Online Shopping, Overseas/Travel and Special Purchases
See all answers

The reviewer stated that an incentive was offered for this review


Ruby

RubyMelbourne

  • 6 reviews
  • 3 likes

I start to doubt...

published

My application is being processed and they have already given me reasons to doubt their competence....
Feel like they don't have their facts together before they call you.
I submitted a document online and 30 mins later a guy called asked me to submit that same thing. Maybe their system needs more time to F5? Ok, fair enough. But what would you say about other things I submitted online only to have them emailed me a day later to ask again(?!?!)
I agree with the other review about their call center! There is this weird accent they put on that make it a real pain to talk to them over the phone.
I'll update this review once I go through till the end. Let's see.


Zeeshan

ZeeshanMetropolitan Adelaide, SA

  • 24 reviews
  • 38 likes
  • Verified customer

Doggy card - Stay Away! (points are not included for all shopping)

published

HSBC Platinum Qantas Credit card claims to give you a qantas point for every $1 you spend. But it doesn't say you that there will be only few places where you can get the points. I have spent more than $3500 to get 60k bonus points and I have been told that I can't get the points for paying electricity/gas/water bills, car rego, taxes, etc. This is rip off they charged me $200 yearly fee. Customer service representative was unprofessional and didn't know about their all exclusion list and they expect us to read their full terms and conditions before taking this card.
Stay AWAY from HSBC loyalty cards.


VAG_newbie

VAG_newbieAU

  • 5 reviews
  • 8 likes

Took forever for balance transfer

published

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