HSBC Platinum Qantas

It just doesn't make sense! – Stay away from the HSBC credit card. I just realized today that I’ve been charged over $70 (3%) as an overseas transaction fee for an international flight from Melbourne, even though the purchase was made on the carrier's .com.au website. I made similar overseas flight purchases using a Westpac Qantas card in 2024, and there was absolutely no… Read more

“overseas transaction fee.” The so-called “consultant” from HSBC had no intention or ability to negotiate and retain a customer. On top of that, there was another $100 increase in the annual fee for two consecutive years. I’ll be canceling this card soon.

Worst application process I have have ever been through – Applied via their website for this product. After the long, process of application and identification, I received an email which stated the application for the credit card and a credit limit was conditionally approved subject to verification of income and further (even more) identification checks. I provided what was asked for confirming income… Read more

and id and then 24 hours laters received an email to say it was declined???? On ringing and questioning why it was declined, after being initially approved, all I got was 'it was the banks policy' and they would not reveal that policy and offered for me to reapply in 3-6 months when my 'circumstances change' of which they wouldn't tell me what needed to change. A pathetic approach to customer service.

Worst ever credit card application process – Agree with some previous reviewers. Had issues with call centre asking me the same questions again and again multiple times. I was asked so submit copies of the documents that contain my personal details via email - this gives you an idea how they respect your privacy. They simply don't care. My application was refused with no reason provided,… Read more

where is with Commonwealth bank and Amex everything went smoothly and both applications were approved the next day. I have a feeling that HSBC does some undercover activities in Australia and pretend to look like a decent bank offering different products.

Fine. Don't expect the World! – Sign up promo was never added to account and online web app and photo app is 0/10 but otherwise to works and the fees are not awful but better options do exist.

I start to doubt – My application is being processed and they have already given me reasons to doubt their competence.... Feel like they don't have their facts together before they call you. I submitted a document online and 30 mins later a guy called asked me to submit that same thing. Maybe their system needs more time to F5? Ok, fair enough. But what would you… Read more

say about other things I submitted online only to have them emailed me a day later to ask again(?!?!)

I agree with the other review about their call center! There is this weird accent they put on that make it a real pain to talk to them over the phone.

I'll update this review once I go through till the end. Let's see.

Doggy card - Stay Away! (points are not included for all shopping) – HSBC Platinum Qantas Credit card claims to give you a qantas point for every $1 you spend. But it doesn't say you that there will be only few places where you can get the points. I have spent more than $3500 to get 60k bonus points and I have been told that I can't get the points for paying electricity/gas/water bills, car rego, taxes, etc. This… Read more

is rip off they charged me $200 yearly fee. Customer service representative was unprofessional and didn't know about their all exclusion list and they expect us to read their full terms and conditions before taking this card.

Stay AWAY from HSBC loyalty cards.

Took forever for balance transfer – I just applied the HSBC card to take the advantage of 35,000 bonus Qantas FF points and the 6 months interest free on balance transfer. The application process is more complicated than many of my other applications. Not only do I have to submit copies of my passport, driver's license, rates notice and pay slip, I had to go in person to a post… Read more

office for ID check.

I then discovered that in order to enjoy the 6 months interest free, I must apply for balance transfer during the application of my card. I was asked to go to a branch to add the application for balance transfer, which I did. I was assured that the application shall reach the credit card department the next day.

Well, 1 week has passed and the application form has not arrived with the credit card department. I called everyday (note, none of the staff was Australian. They all have some kind of accent that you hear with telemarketing) with no success.

The balance due date for my other credit card is due in 2 days so I asks them to just issue the card and forget about the balance transfer, it won't make it on time.

Very poor service. If they can lost my application form, how can I trust them with my money? I'm very surprised that a world class bank such as HSBC would lose my application.

I still haven't got the card yet so I can't tell you the experience of using such card. But already I have a very bad impression of it. Bonus 35000 Qantas points. 2 free Qantas club access per year Balance transfer took forever, rather complicated application process