Hyatt

Hyatt runs a Best Rate Guarantee program where they guarantee under a published online policy (https://www.hyatt.com/contact-hyatt/best-rate-guarantee) to offer better, cheaper rates by 20% if you can prove a cheaper rate exists within 24 hours. THIS IS A SCAM. Do not buy directly from the Hyatt website, assuming any level of price protection. Quite disappointing given the strength of their brand.

I received two responses from the 'Best Rate Guarantee Specialists' stating that the price was not lower, even though I had proven it was. By the second review, the prices had increased.

If only I had checked reviews before I made the purchase....

First response: 'Thank you for your interest in our Best Rate Guarantee program. After researching the rate details you have provided, I have found that the Hyatt.com rate you have booked is lower than what is being offered on the website you have indicated. As a result, your claim cannot be validated.' TO WHICH I PROVIDE BOTH BEFORE AND AFTER PRICING.

Second response 'Thank you for your interest in our Best Rate Guarantee program. After researching the rate details you have provided, I have found that the Hyatt.com rate you have booked is the same as what is being offered on the website you have indicated. Screenshots of our findings are attached. As a result, your claim cannot be validated.' A DAY AFTER THE FIRST, BY WHICH TIME THE COMPETITIVE PRICE HAD INCREASED