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I Love Linen Hotel Cloud Collection Luxury 5 Star Hotel Mattress Topper
Verified2
2.0
1 review
Positive vs Negative
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Sveno VIC 9 posts
Firstly the mattress topper is quite comfortable, slightly on the soft side. Just note, do not make our mistake- do not machine wash as due to the underwhelming quality (personal opinion) it will sustain extensive damage. Hence the reason for hand washing as any form of vigorous washing will show the true quality or lack of, IMO. Check our photos.
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Hello Shayne, thank you for taking the time to share your feedback.
We can see that we’ve previously been in touch via email regarding the wear you’re experiencing with your topper, though we haven’t yet heard back from you. As mentioned, the item has been machine washed several times, which falls outside of the recommendations outlined in our care guide.
Our care instructions are carefully curated to help ensure the longevity and comfort of your Hotel Cloud pieces. Because this topper has been machine washed, it unfortunately no longer falls within the coverage of our 12 month manufacturing warranty or complimentary grace period.
If you have any questions or would like further assistance, please don’t hesitate to reply to our original email thread, we’re always happy to help.
Kindest, I Love Linen