iCandy New Lime 2021

Worst Pram Ever!!! I purchased at the Perth Baby Expo March 2024. I needed a lighter weight pram so I could lift it easier. Decided on iCandy - Lime for this reason over the Bugaboo (wrong choice) I originally email and reported x2 faults. The pram was hardly used at this stage. Once every second day, at the most.

1st Fault- Bottom Basket Bracket Comes loose and screws and fixings falling off. So doesn’t fold properly to put into car. Photos sent and replacement parts were meant to be sent. (Still waiting have not arrived- now July 2025)

2nd Fault- Brake Release Fault. Major Safety Issue… When you release the foot brake it randomly sticks and one wheel is still locked. I have nearly pushed the pram over side ways trying to come off an escalator. (Was the main incident) This is why I reported it. Reply from iCandy Australia was instructions how to use the foot brake. (Seriously) they also instructed me to take a video of it sticking. (Easier said than done. Have they tried to video with one hand and try to push a pram, trying to get the exact footage they require). Sent video to them. That wasn’t enough… They will also need videos with the rear wheels removed and the brake pedal being actuated to see if the brake pin is working as expected.

I do not have the time or tools to do this.

Definitely should have bought the bugaboo. Their service and replacement department are impeccable.