Ideal Pools

If you are healthy don’t use Ideal pools you will end up sick worst co to deal with every tying from start to finish wrong 18 months of gell

Please, GO ELSEWHERE! – Great, until the contract is signed. Turned into a nightmare. Communication was poor. They said they pebblecreted all their pool lights in, but when ours failed after three months that there was no warranty on the light. Coping still not finished. Had to pay last payment before pool would be commissioned otherwise it would not be done. When… Read more

trying to get problems rectified Ron called me a whinger. There are great pool builders on the coast, just not this company.

WORST POOL EXPERIENCE – Very rude human being! Don't you even consider having them to do anything related to your pool. You'll just lose your health being overly stressed and upset over how poor they treat you and your property. I would never recommend this service/business to even my worst enemy. Show details

Save yourself - go elsewhere! – DON'T DO IT!!!!!!!!!! Would not recommend Ideal Pools to anyone!! They are absolute thugs. Janet is just plain dumb and will play the victim with YOUR money; and her old man Ronnie will hold you to ransom to get more of your hard-earned by way of variations (ours was in excess of 20% of contract value). Did we agree, hell no! They offer zero… Read more

opportunity to reach amicable resolution, you know split cost, look at other options, reasonable things that a reasonable person might consider; they simply don't care they just want to squeeze as much coin out of you as they can.

Well, it seems we are dumber than Janet cos Ideal got money for jam, literally.

We were actually recommended to Ideal Pools initially, so imagine our surprise when faced with belligerent, money hungry business owners who spend YOUR savings and then try to justify their hardship by keeping it.

Yes, we lost the lot, nearly $15k - no refund, reimbursement, here's a couple of grand back cos we actually didn't do that much other than shaping a pre-existing hole from an old inground pool. Spent no more than 8 hours on our site, no purchase of materials etc. and yep, they're entitled to keep our money. Seems fair right?!

We decided to not proceed with them. After our initial experience for extra $$$ in a variation, as we had zero confidence that they would finish our pool without issuing further and subsequent variations - they had already demonstrated their thirst for more money and their unwillingness to work with the homeowner nay customer.

If you choose to proceed with them, be aware their contracts are front end loaded, more money at the beginning for very little cost or financial exposure to them - negotiate one that sits more in your favour or is reasonable for the actual work performed and understand that fixed price is not actually fixed price.

Oh and to the 'lady in the office' who helps Janet, you know the new one, I hope you realise they use you as an excuse to blame their problems on. You sure are one incompetent office assistant... lucky Janet is so forgiving and keeps you on.

Happy to provide specifics outside of this forum on our experience.

Waste of time – Quoted over the phone before the site visit and then when he showed up for a sight visit it appeared he did not want to build. Lots of arguing against the engineering plans we had, lots of swearing and just downright rude. Stated the pool couldn’t be done but clearly it can as we have already lined up another company to complete th job. Don’t waste your time even calling Idealpools unless you like dealing with rude and arrogant people. Show details

Disappointing Service – The quotation process was ok, but, once i paid my deposit things went downhill . The process was nothing more than one frustration after the other. Communication was poor and i felt unless I chased things up, nothing would happen. The final handover process was the most disappointing. Once my pool had water in it, it stood stagnant for 8 days in… Read more

35degree weather...! I could NOT get Ideal Pools to complete the pump , chlorinator and pool light connections. What made it frustrating was the fact that each day ( for 8 days), I would get commitment from Ideal Pools saying someone would be at my place on the day to finish things off- however nobody would ever show. I think if I was told nobody could come round for another couple of weeks it would maybe have been better... Overall , the installation and commissioning time took MONTHS and it was a very disappointing experience and would not recommend Ideal Pools.

Can’t even get the quote – We had someone come to do a quote for a pool for us. All seemed well. He was positive that they could do it and give us a great pool. Months went by. I sent a message through their website. Another month or two went by. I called them directly to ask if we could have the quote. I was told that was very unlike the guy (family member of owner). Haven’t heard back. Needless to say we won’t be using them. Show details

Best pool in the area let alone the street – Great pool and a real conversation starter ,Its a one of a kind , Not expensive but plenty of character and resort style extras ,Nothing was a problem and service from start to finish was exceptional We would recommend These guys any day of the week.  Show details