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Mr Pool Man

Mr Pool Man

4.8 from 64 reviews · View Statistics

Reviews

4.8

64 reviews
  • Value for Money
    4.7 (56)
  • Cleaning & Maintenance
    4.7 (34)
  • Product Quality
    4.7 (55)
  • Return Claim MadeYes (3) · No (58)
  • Shipping
    4.7 (50)
  • Customer Service
    4.9 (56)
  • Warranty Claim MadeYes (2) · No (53)
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Robbie

RobbieHunter Region, NSW

  • 2 reviews

Wonderful service

published

It is a real battle for me to maintain my pool as I only have me and I have serious mobility problems. Discovering Mr Pool and being able to have their very friendly and professional guidance with items I needed to purchase was both welcome and greatly appreciated. Despite a glitch with the couriers, delivery was swift.

I suspect I will have an ongoing relationship with Mr Pool Man. Thank you so much. Robyn

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNSW
Purchase TypePool
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Oksana

OksanaSouth East Queensland, QLD

Easy & efficient

published

Easy & efficient service. Received my order within few days after processing the order. Very happy with the service. Will buy again :)

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
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Purchase of pool cartridge filter.

published

Hi mr. Pool man
In reference to your request for my transaction satisfaction ....I want to let you know that ordering the cartridge filter was a pleasant experience but I am still waiting for it to be delivered....hopefully today. Cheers Jorgen

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNsw
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Great Price and service

published

I ordered a chlorine filter. It was easy to order, very competitive price and free delivery to my door in a few days.
Will certainly use Mr Pool Man again.
Great service.

Shipping
Incentivised ReviewNo
John Mc.

John Mc.Greater Melbourne (Outer), VIC

Excellent Service !

published

Great price, less than half the price of my local pool shop. Delivery time better than I expected given the currant restrictions. Clear and easy to follow instructions for replacing my salt cell. Will definitely use this
online store again.

Value for Money
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Shell

ShellSydney Surrounds, NSW

What a belittling Jerk

published

I called today to pay for my cx20 robot cleaner to get a service and maybe a part fixed which I have done in the past. The guy on the phone was a absolute jerk and called me ma'am 500 times while interrupting me and being so rude. He kept going on about proof of purchase even though I have taken it to them at least 4 times over the last 4 years. I said im sorry I don't have it he just kept yelling at me ma'am maam maam until I hung up as it was very confrontational and rude. I will never go back to the pool shop. Ever!! All this and i just wanted a service on my cleaner. You are a dick head mate!!!!

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationcx20 robot cleaner
Warranty Claim MadeNo
Purchase TypePool
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Lynda

LyndaSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great service

published

Looking for a basic pool cleaner. Poolman came to the rescue. The product is great works exactly how we want it to do. No more worries about cleaning the pool.

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Great service!

published

Use daily for eight months of the year. Not too hard to maintain. Needed new filter baskets. I bought online and they arrived three days later. Love the great service! Thank you

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOn line
Warranty Claim MadeNo
Purchase TypePool
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Simon

SimonGreater Melbourne (Outer), VIC

Happy customer

published

Purchased Astral pool filter cartridge online via Amazon.
Great product with very quick delivery. Excellent value and emails with concise after sale communication.
Was a little apprehensive given I am a interstate buyer however all good.Highly recommended.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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SMK

SMKBrisbane

  • 2 reviews
  • 2 likes

XY100 filter cartridge

published

Price for filter was a third of price then my local pool shop. I will be recommending to all my friends and neighbours.
I will be ordering more items in future.

Value for Money
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWyoming, NSW
Warranty Claim MadeNo
Purchase TypePool
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Deb C

Deb CRockhampton

  • 21 reviews
  • 24 likes

Great service and advice

published

Very happy repeat customer. Products always as advertised and prompt delivery to regional Qld. Supplier was out of stock of one item in my last order. Mr Poolman emailed promptly, offered several alternatives at significant discount or complementary or refund. Genuinely lovely people to deal with.

Value for Money
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWyoming NSW
Warranty Claim MadeNo
Purchase TypePool
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Cattledog

CattledogSydney

  • 16 reviews
  • 10 likes

Excellent

published

I have purchased pool spare parts from Mr. Poolman on several occasions. My experience has been that Mr Pool Man is very competitive on price and provides prompt service plus fast delivery at at reasonable prices compared to some other pool equipment suppliers.

Value for Money
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWyoming
Warranty Claim MadeNo
Purchase TypePool
See all answers
Steve

SteveSydney, NSW

Great service

published

Item can earlier than expected. Ordering was easy. Good pricing. Would not hesitate in using Mr Pool Man again. Package arrived in very good and safe packaging. Will be letting my friends know.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
Purchase TypePool
See all answers
Fiona

FionaSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Great service

published

The website is very easy to use. There is always great service, great products & very competitive prices. I highly recommend Mr Pool Man & will continue to purchase my pool products from them.

Value for Money
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
john.heath.9041

john.heath.9041Illawarra, NSW

Great customer service

published

The item was on back order & it was supplied promptly when the stock arrived. Very pleased with the communication and sevice. Great firm to deal with, highly recommend and would use Mr Pool Man again

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Pool & Spa Shops

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JoolsD

JoolsDCentral Coast

  • 2 reviews

Service +

published

Because of isolation rules I looked on line to get a couple of things I needed for our pool.The Pool Man seemed like a good choice. It could not have been easier. Placed my order on a Friday night and received my order on Wednesday morning. I would definitely recommend them to everyone. No hassle, very easy, no nonsense, if I had any questions all I would have had to do is ring them. To me that was service plus.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

Fast delivery

published

We use it All the time, we have a fiberglass pool that stays warmer longer so we have an extended Sumer, it isn't that hard to keep clean, take kids are great at getting leaves out

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOn line
Warranty Claim MadeNo
Purchase TypeServicing
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figjamsue

figjamsueIllawarra, NSW

  • 3 reviews

Excellent

published

Excellent service . Pool Cleaner is good quality even though it is the cheaper cleaner. Speed in sending cleaner was great well packaged. Called to ask about cleaner they were friendly and informative.

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationByron Bay NSW
Warranty Claim MadeNo
Purchase TypePool
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colinbbecker

colinbbeckerAU

  • 6 reviews
  • 5 likes

Fast Service - But Buyers Be Aware

published

Before purchasing off this firm double check there warranty exchange and refund policy.In my case they don't have one.The filters I ordered would not clean my pool [always cloudy] After several attempts of cleaning them with no improvement I fitted my old filters and after 3 days my pool came back to sparkling clean and has stayed that way.I contacted the firm by email and eventually received a reply saying the supplier said the filters were OK and sorry we can't help you.My request for exchange to another brand or refund has not been answered.

Value for Money
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypePool
See all answers
Graeme

GraemeMurray Region, NSW

Perfect

published

Quality product, excellent service and delivery. Don't use the pool that often but keeping it clean takes a bit of work and this helped a great deal. Thanks for this awesome product.

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
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Questions & Answers

John D

John Dasked

Considering a new pool heat pump, what do you think of the Madimack range supplied by Mr Pool Man? Thanks in anticipation.

No answers

Get an answer from our members and Mr Pool Man representatives

Details

CategoryOnline Shops, Physical Shops and Pool & Spa Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount A$50.00
After Sales ServiceYes
Products / Services OfferedPools, Servicing and Spas

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