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Mr Pool Man

Mr Pool Man

4.8 from 57 reviews

Reviews

4.8

57 reviews
5
(53)
4
(2)
3
(0)
2
(1)
1
(1)
  • Value for Money
    4.8 (51)
  • Cleaning & Maintenance
    4.8 (30)
  • Product Quality
    4.8 (50)
  • Return Claim MadeYes (3) · No (52)
  • Shipping
    4.8 (43)
  • Warranty Claim MadeYes (2) · No (49)
  • Purchase Type
  • Customer Service
    5.0 (51)
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Great service!

published

Use daily for eight months of the year. Not too hard to maintain. Needed new filter baskets. I bought online and they arrived three days later. Love the great service! Thank you

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationOn line
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Simon

SimonGreater Melbourne (Outer), VIC

Happy customer

published

Purchased Astral pool filter cartridge online via Amazon.
Great product with very quick delivery. Excellent value and emails with concise after sale communication.
Was a little apprehensive given I am a interstate buyer however all good.Highly recommended.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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SMK

SMKBrisbane

  • 2 reviews

XY100 filter cartridge

published

Price for filter was a third of price then my local pool shop. I will be recommending to all my friends and neighbours.
I will be ordering more items in future.

Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationWyoming, NSW
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Deb C

Deb CRockhampton

  • 21 reviews

Great service and advice

published

Very happy repeat customer. Products always as advertised and prompt delivery to regional Qld. Supplier was out of stock of one item in my last order. Mr Poolman emailed promptly, offered several alternatives at significant discount or complementary or refund. Genuinely lovely people to deal with.

Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationWyoming NSW
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Cattledog

CattledogSydney

  • 16 reviews
  • 1 like

Excellent

published

I have purchased pool spare parts from Mr. Poolman on several occasions. My experience has been that Mr Pool Man is very competitive on price and provides prompt service plus fast delivery at at reasonable prices compared to some other pool equipment suppliers.

Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationWyoming
See all answers
Steve

SteveSydney, NSW

Great service

published

Item can earlier than expected. Ordering was easy. Good pricing. Would not hesitate in using Mr Pool Man again. Package arrived in very good and safe packaging. Will be letting my friends know.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationOnline
See all answers
Fiona

FionaSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Great service

published

The website is very easy to use. There is always great service, great products & very competitive prices. I highly recommend Mr Pool Man & will continue to purchase my pool products from them.

Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
john.heath.9041

john.heath.9041Illawarra, NSW

Great customer service

published

The item was on back order & it was supplied promptly when the stock arrived. Very pleased with the communication and sevice. Great firm to deal with, highly recommend and would use Mr Pool Man again

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
JoolsD

JoolsDCentral Coast

  • 2 reviews

Service +

published

Because of isolation rules I looked on line to get a couple of things I needed for our pool.The Pool Man seemed like a good choice. It could not have been easier. Placed my order on a Friday night and received my order on Wednesday morning. I would definitely recommend them to everyone. No hassle, very easy, no nonsense, if I had any questions all I would have had to do is ring them. To me that was service plus.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

The reviewer stated that an incentive was offered for this review

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Fast delivery

published

We use it All the time, we have a fiberglass pool that stays warmer longer so we have an extended Sumer, it isn't that hard to keep clean, take kids are great at getting leaves out

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
Store LocationOn line
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figjamsue

figjamsueIllawarra, NSW

  • 2 reviews

Excellent

published

Excellent service . Pool Cleaner is good quality even though it is the cheaper cleaner. Speed in sending cleaner was great well packaged. Called to ask about cleaner they were friendly and informative.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationByron Bay NSW
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colinbbecker

colinbbeckerAU

  • 6 reviews

Fast Service - But Buyers Be Aware

published

Before purchasing off this firm double check there warranty exchange and refund policy.In my case they don't have one.The filters I ordered would not clean my pool [always cloudy] After several attempts of cleaning them with no improvement I fitted my old filters and after 3 days my pool came back to sparkling clean and has stayed that way.I contacted the firm by email and eventually received a reply saying the supplier said the filters were OK and sorry we can't help you.My request for exchange to another brand or refund has not been answered.

Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypePool
See all answers
Graeme

GraemeMurray Region, NSW

Perfect

published

Quality product, excellent service and delivery. Don't use the pool that often but keeping it clean takes a bit of work and this helped a great deal. Thanks for this awesome product.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
See all answers
John A

John ADarwin, NT

  • 7 reviews

Great Service

published

Ordered chlorinator part which I didn’t actually end up needing. Contacted Tom who was responsive and helpful.Return process was easy and I was pleased to receive my refund promptly. Recommend this business.

Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Purchase TypePool
See all answers
Old Pool Cleaner

Old Pool CleanerSydney, NSW

  • Verified customer

Best Delivery Service.

published

We use our pool all the time, keeping clean was an issue with the dust storms in summer, the Zodiac Barracuda is the best since slice bread. The pool now is ultra clean, sides and bottom of pool never been this clean. I can sit back and the pool is cleaned. Delivery was within a few days, Fantastic.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationOver the Internet
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brenda168

brenda168Perth, WA

  • 3 reviews

Purchased through eBay and could not be happier ! Excellent service and product Thankyou

published

Daily use through summer It is easy to maintain if you do it daily and replace parts as needed So happy to have found this service and shop Thanks cheers Brenda

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationEbay
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Pool filter

published

Half the price of Poolmart. Arrived on time. No issues. Would recommend them and use them again. Had to replace the filter as got blocked and couldn’t be saved. Easier than going to the shop.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
Caz

Cazbargo

  • 10 reviews

Filter

published

We use the pool generally for 3 months in summer. The filter is great as it does the major work for us.This pool company has our business from now on, perfect to deal with & super fast delivery .

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationPoolman
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GMJ1962

GMJ1962Downer 2602, ACT

  • 2 reviews

Great service.

published

From order to delivery of pool product it was excellent and prompt service. Even provided quality pool advice on a non related problem. Strongly recommended and will use again for future purchases.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationInternet
See all answers
Loz

LozSouth East Queensland, QLD

Awesome service, product and speedy delivery

published

Very competitive pricing, excellent communications from point of order to tracking and beyond! Quality product, right first time, very fast delivery. Pleasure to deal with, will buy again! Thank YOU!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationOnline central coast store
See all answers
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Questions & Answers

John D

John Dasked

Considering a new pool heat pump, what do you think of the Madimack range supplied by Mr Pool Man? Thanks in anticipation.

No answers

Get an answer from our members and Mr Pool Man representatives

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