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Jim's Pool Care

Jim's Pool Care

4.9 from 311 reviews

Reviews

(298)
(3)
(0)
(2)
(8)
  • Value for Money
    4.8 (94)
  • Cleaning & Maintenance
    4.9 (75)
  • Customer Service
    4.9 (77)
  • Timeliness
    4.9 (70)
  • Job Satisfaction
    4.9 (59)
  • Rates and Fees
    4.7 (67)
  • Product Quality
    4.8 (69)
  • Return Claim MadeYes (1) · No (98)
  • Warranty Claim MadeYes (1) · No (100)
  • Purchase Type
    • Servicing (70)
    • Pool (42)
    • Spa (3)

Reviewer Photos & Videos

  • More

Very professional. Extremely skilled. Pleasant. Friendly. Faultless.

published

My children and their friends swim in our pool weekly. The pool is large in size at 75,000L. I've been extremely impressed by the cleaning and maintenance service offered by Jim's Pool Care. It is fabulous for me to not have to think about the pool and know that Jim's are taking full care of it.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool, Servicing and Spa
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cathy tadesco

cathy tadescoGreater Melbourne (Metropolitan), VIC

  • 5 reviews

What a surprise-Brett the Miracle worker. From Green to Blue.

published

The dust storm had left my pool looking like a swamp. Brett used his own hose and pump system to vaccum the pool, not once -but twice. Sparing my system and hardly loosing any water .
He did everything; brushed the sides, cleaned the baskets, backwashed, tested the water, added chemicals and programmed my salt chlorinator. So many others -don't.
I've been a pool owner for over 20 years and have had my heart broken by pool tradesmen coming in and
making problems worse and then charging like wounded bulls. Compounded by the fact that I have a very large and intimating pool system. I was at my wits end with the dust storm. It's rare to find someone who knows and cares about what he's doing. I highly recommend Brett.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
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Jim

JimSydney, NSW

Couldn't Even Get A Booking

published

Called up and was told by dispatch or whoever takes the calls someone may or may not get back to me in a few days, and if no one does, to give THEM a call back. Couldn't be bothered to write down my details or put my name in a queue for callback. After a week no one got back to me. Horrible service.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Perfect for all your pool needs!

published

Very efficient in replying to messages, is able to explain things in the most simple terms-to me who has no clue!" Have arranged for them to attend monthly to keep my pool in good condition.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
IGib

IGibGreater Melbourne (Metropolitan), VIC

Great communication and really great to deal with

published

We used Jim's to source a quote for pool cleaning, the reply time was really quick and Scott was great to deal with and answered any questions I had, would definitely recommend!

Customer Service
Rates and Fees
Value for Money
Timeliness
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Saved by Jim!

published

I had silt in my pool from a next-door 21 house development when the poolsweeper broke down. I needed help to tidy it up while my equipment was being repaired.

"Paul paid close attention to my requirements, was very obliging and sought advice when the problem was bigger than first thought. Excellent result. Good rep for your franchise. Ian Lovell"

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
1 comment
Luke W.

Luke W.Greater Melbourne (Inner), VIC

  • Verified customer

Jim's pool care Kew: bad job quality

published

I use Jim's mowing service and it is quite impressive so I gave Jim's pool care a call when my pool turned green.

This guy came and requested full cash payment in advance and told me this job is pretty straightforward. After two and half months and various execuses from sand filter to chlorinator, to dust storm, to pool pump etc, my pool is still not clean.

Right before new tenant is about to move in and I urged him for result, He asked for another cleaning fee!

Right after I questioned his new charge and offered to cover his extra materials/parts costs if any, he just told me he is not coming back without any explaination!

Overall I still trust Jim's brand. But some of its operators do need to have better skills and attitude

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
JJL

JJLSydney, NSW

  • 4 reviews

Very impressed with the service

published

I have a very old Rola Chem Automatic Chlorine Dispenser which hasn't been working for a long time. Placed an online query and received a text stating that Brad would call me within 2 hrs. Brad rang and said he could come over within 15 mins. Brad had the parts that needed replacing and it was fixed straight away. Brad was very efficient, helpful and pleasant. I would definitely recommend Brad to anyone who needs their pool equipment serviced or repaired. Will definitely use him again. Highly recommended.

Customer Service
Rates and Fees
Value for Money
Timeliness
Return Claim MadeNo
Warranty Claim MadeNo
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Ms. Walsh

Ms. WalshSouth East Queensland, QLD

I will definitely use Jim’s Pool Care again.

published
Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
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Highly recommended.

published

Scott’s service and care were first class. He will be the first person I call if I need help with my pool again. Thank you very much for all of your help.

Lara H

Lara HSouth East Queensland, QLD

The best!

published

Very easy to deal with and excellent communication. Will use again and would recommend 100%.
I have never had a better experience!
Appreciate your kind and courteous service Jeremy - Thankyou so much!

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Servicing
See all answers
Alex

AlexNorth Queensland, QLD

  • 2 reviews

Outstanding Pool Repairs and Service

published

Rapid response and management of problem. Excellent affordable service delivered in a very professional and friendly manner. Will continue to use this service and recommend when I can. Thank you Ron.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Pol Service

published

I try and have my pool serviced every 4 or 5 weeks.
Dave from Jim's pool care came out to do this.
Friendly efficient and very satisfactory
They now have the ongoing work

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Amanda

AmandaGreater Melbourne (Metropolitan), VIC

Reliable pool service

published

Brett was Fantastic. Very Helpful. Goes out of his way to make it right. Walked me through some things I could do myself as well. Therefore very caring and respectful helping me become more independent and resourceful.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Excellent Service

published

Very friendly and efficient would recommend to others
Kris was very helpful and knowledgeable and we will most definitely be regularly using him to look after all our pool needs

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
Pool & Spa Shops

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Slade

SladeSouth East Queensland, QLD

Fantastic service

published

Paul, the man who came to advise and resolve our problem, was very knowledgable and helpful. Paul checked our pool robot thoroughly, diagnosed the problem and then provided information so that we could consider the options available to us plus all relevant costs.
We will certainly use Jim's Pool Care again and have already recommended them, and Paul, to our neighbours.

Customer Service
Rates and Fees
Value for Money
Timeliness
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Richard

RichardMid West, WA

Great service

published

Stephen has been great. He helped us immediately as we were selling our house in Kinross and needed the pool clean for a viewing that night. He even picked up the garage remote for entry from a relative in the next suburb for us. Pricing was reasonable as well.

Purchase TypeServicing
ShelleyW

ShelleyWGreater Melbourne (Outer), VIC

Jim's Pool Care Doncaster

published

Fantastic service by George from Jim's Pool Care Doncaster. He has maintained our pool for the past 5 years and always goes above and beyond with his service. Great prices and always prompt! Highly recommended!

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
Andrew S.

Andrew S.Perth, WA

Great job Nathan

published

Nathan arrived at the agreed time and took the time to run through the working parts and chemistry involved in the testing of the water. He will be testing it monthly from here on!

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
Guy B.

Guy B.Adelaide

  • 2 reviews

Jim’s Pool Care = Pool Perfection

published

Had points on Astral Lite+ filter calibrated, and water checked. Professional service by friendly and knowledgeable duo (Trenton + Nicky). Fees were best value for money we’ve had. Their input ensured that the kids were able to swim again without pool having chemical revival. Happy all round.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Page 1 of 16

Questions & Answers

Gabi

Gabiasked

do I still need to check the chlorine & P.H. level myself? or is it enough to leave it to our pool man to check monthly?

2 answers
John
John

Hi Gabi,
If you have a regular service, there wouldn't usually be a need to check the chemistry yourself. The exception would be if there were specific reasons to check, like heavy rainfall, especially if there was run-off from the garden. For your info, there are several other tests that should be carried out during a routine service in addition to chlorine and pH. The basic test should include Chlorine, pH, CNA (or Stabiliser), Total Alkalinity. Additional tests could include Calcium, Copper, Phosphates, as well as salt levels and TDS (Total Dissolved Solids).

Hope this as been helpful.

Regards,
John - Jim's Pool Care

Gabi
Gabi

Thanks, appreciate your reply ! Regards, Gabi

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