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Jim's Pool Care

Jim's Pool Care

4.9 from 305 reviews

Reviews

(293)
(3)
(0)
(2)
(7)
  • Value for Money
    4.8 (89)
  • Cleaning & Maintenance
    4.9 (72)
  • Customer Service
    4.9 (72)
  • Timeliness
    4.8 (65)
  • Job Satisfaction
    4.9 (55)
  • Rates and Fees
    4.7 (62)
  • Product Quality
    4.8 (66)
  • Return Claim MadeYes (1) · No (93)
  • Warranty Claim MadeYes (1) · No (95)
  • Purchase Type
    • Servicing (67)
    • Pool (39)
    • Spa (2)

Reviewer Photos & Videos

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Luke W.

Luke W.Greater Melbourne (Inner), VIC

  • Verified customer

Jim's pool care Kew: bad job quality

published

I use Jim's mowing service and it is quite impressive so I gave Jim's pool care a call when my pool turned green.

This guy came and requested full cash payment in advance and told me this job is pretty straightforward. After two and half months and various execuses from sand filter to chlorinator, to dust storm, to pool pump etc, my pool is still not clean.

Right before new tenant is about to move in and I urged him for result, He asked for another cleaning fee!

Right after I questioned his new charge and offered to cover his extra materials/parts costs if any, he just told me he is not coming back without any explaination!

Overall I still trust Jim's brand. But some of its operators do need to have better skills and attitude

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

JJL

JJLSydney, NSW

  • 4 reviews

Very impressed with the service

published

I have a very old Rola Chem Automatic Chlorine Dispenser which hasn't been working for a long time. Placed an online query and received a text stating that Brad would call me within 2 hrs. Brad rang and said he could come over within 15 mins. Brad had the parts that needed replacing and it was fixed straight away. Brad was very efficient, helpful and pleasant. I would definitely recommend Brad to anyone who needs their pool equipment serviced or repaired. Will definitely use him again. Highly recommended.

Customer Service
Rates and Fees
Value for Money
Timeliness
Return Claim MadeNo
Warranty Claim MadeNo
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Ms. Walsh

Ms. WalshSouth East Queensland, QLD

I will definitely use Jim’s Pool Care again.

published
Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

Highly recommended.

published

Scott’s service and care were first class. He will be the first person I call if I need help with my pool again. Thank you very much for all of your help.


Lara H

Lara HSouth East Queensland, QLD

The best!

published

Very easy to deal with and excellent communication. Will use again and would recommend 100%.
I have never had a better experience!
Appreciate your kind and courteous service Jeremy - Thankyou so much!

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Servicing
See all answers

Alex

AlexNorth Queensland, QLD

  • 2 reviews

Outstanding Pool Repairs and Service

published

Rapid response and management of problem. Excellent affordable service delivered in a very professional and friendly manner. Will continue to use this service and recommend when I can. Thank you Ron.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Pol Service

published

I try and have my pool serviced every 4 or 5 weeks.
Dave from Jim's pool care came out to do this.
Friendly efficient and very satisfactory
They now have the ongoing work

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Amanda

AmandaGreater Melbourne (Metropolitan), VIC

Reliable pool service

published

Brett was Fantastic. Very Helpful. Goes out of his way to make it right. Walked me through some things I could do myself as well. Therefore very caring and respectful helping me become more independent and resourceful.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Excellent Service

published

Very friendly and efficient would recommend to others
Kris was very helpful and knowledgeable and we will most definitely be regularly using him to look after all our pool needs

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
Slade

SladeSouth East Queensland, QLD

Fantastic service

published

Paul, the man who came to advise and resolve our problem, was very knowledgable and helpful. Paul checked our pool robot thoroughly, diagnosed the problem and then provided information so that we could consider the options available to us plus all relevant costs.
We will certainly use Jim's Pool Care again and have already recommended them, and Paul, to our neighbours.

Customer Service
Rates and Fees
Value for Money
Timeliness
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Richard

RichardMid West, WA

Great service

published

Stephen has been great. He helped us immediately as we were selling our house in Kinross and needed the pool clean for a viewing that night. He even picked up the garage remote for entry from a relative in the next suburb for us. Pricing was reasonable as well.

Purchase TypeServicing

ShelleyW

ShelleyWGreater Melbourne (Outer), VIC

Jim's Pool Care Doncaster

published

Fantastic service by George from Jim's Pool Care Doncaster. He has maintained our pool for the past 5 years and always goes above and beyond with his service. Great prices and always prompt! Highly recommended!

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

Andrew S.

Andrew S.Perth, WA

Great job Nathan

published

Nathan arrived at the agreed time and took the time to run through the working parts and chemistry involved in the testing of the water. He will be testing it monthly from here on!

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

Guy B.

Guy B.Adelaide

  • 2 reviews

Jim’s Pool Care = Pool Perfection

published

Had points on Astral Lite+ filter calibrated, and water checked. Professional service by friendly and knowledgeable duo (Trenton + Nicky). Fees were best value for money we’ve had. Their input ensured that the kids were able to swim again without pool having chemical revival. Happy all round.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Tracey

TraceyHunter Region, NSW

Great service

published

Edwin is marvellous, nothing has been to much trouble. He messages me to check on pool. After trying several pool shops this past summer with little help and becoming very frustrated Edwin is a godsend wish i knew of him in sept. I have recommended him to a friend. Edwin was responsive and turned a very dirty pool into a clean pool within 24hrs.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
David

DavidSydney Surrounds, NSW

Excellent service

published

We were utterly impressed by the response. Our pool was ‘swamp green’ when we got back from holidays. With about 15 family members coming the next day we rang our regular pool cleaners who refused to come out as it was not their service day ! Jim’s pool cleaning to the rescue. Stuart came out to ‘take a look between jobs’ and ended up spending close to 4 hours there after hearing of our predicament. By the end of the job it looked like we had a new pool ! The beauty of it was that it cost less than our usual pool service guys would have charged for the massive job he did to get it to look so good. Needless to say they got the flick and now Jim’s pools is our go to.

Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

pool maintenance

published

Pascal provided a prompt, friendly service and took the time to explain what he was doing. I have already recommended his service to family, whose pool had turned green and they were also satisfied with the service.

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

C.S.

C.S.Metropolitan Adelaide, SA

  • 2 reviews

Great reassurance and friendly service!

published

Thanks Tom for your prompt response despite it being straight after Christmas. Very punctual, honest and knowledgeable. Many thanks for checking cell & chemistry and adjusting...also for helpful and friendly advice.


Great Service

published

Anthony provided prompt, friendly service and was able to fix our pool filter issue. He was able to fit us in at a very busy time of year which we appreciated. We would highly recommend him for any of your pool needs.

Customer Service
Job Satisfaction

didi

didiSouth East Queensland, QLD

A lifesaver for the green, murky pool.

published

The pool is my recently deceased, elderly father-in-law's, and not used it for years.
The pool was badly maintained for years. Anthony is cleaning up the mess in a professional, knowledgeable manner, by installing new pump and starting recovery of green pool. Very reasonable price from a very supportive guy. Who else would return to work on recovery on New Year's Day?!

Cleaning & Maintenance
Customer Service
Rates and Fees
Value for Money
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

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Questions & Answers

Gabi

Gabiasked

do I still need to check the chlorine & P.H. level myself? or is it enough to leave it to our pool man to check monthly?

2 answers
John
John

Hi Gabi,
If you have a regular service, there wouldn't usually be a need to check the chemistry yourself. The exception would be if there were specific reasons to check, like heavy rainfall, especially if there was run-off from the garden. For your info, there are several other tests that should be carried out during a routine service in addition to chlorine and pH. The basic test should include Chlorine, pH, CNA (or Stabiliser), Total Alkalinity. Additional tests could include Calcium, Copper, Phosphates, as well as salt levels and TDS (Total Dissolved Solids).

Hope this as been helpful.

Regards,
John - Jim's Pool Care

Gabi
Gabi

Thanks, appreciate your reply ! Regards, Gabi


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