Chris was amazing
Chris provided prompt efficient & excellent service especially in a terrible family situation at the moment.
He thoroughly cleaned my poor pool which was turning green & a mess.
He rectified everything in such a quick turnaround time
Highly recommend Chris anytime & keeping him for regular maintenance monthly
Tim is prompt and proactive, making it easier for me to understand the issues faced with our pool pump, due to ongoing pool water receding. He provided guidance over the phone and was able to service immediately with no issues. He's caring, responsive, and able to deliver results, thank you, Tim, for your ongoing support.... Read more
Very unresponsive from the first encounter
I just called their 131546 number and request the first service and run through of my pool since I just moved into a new house. I was told to leave my number for someone to contact me possibly within a week. When I asked if I can book a time even 2 weeks later, she said she will send them a message and request them to contact me but she can't quarantee they will as they are fairly busy. So my response is how busy can they be if they are that busy even in winter! Totally shocking and very unlike what was said on reviews.... Read more
Really good and tool really care of my pool
Richard is an amazing person and really look for how to better support his clients.... Read more
Scott from Cleveland knew what was needed
Scott turned up as promised and was soon trying solutions to my pool problem. He was professional and helpful.
Do franchisees have to wait this long on the phone?
Just tried to get through to Jim's Pool Care to arrange winterising my pool and was on hold for 23 minutes. I gave up at that point. What awful service. If I was a franchisee would I have to hold for this long?... Read more
Greg was very knowledgeable for us first time pool owners and explained everything in easy-to-follow terms. He arrived early and two days later our pool is sparkling like never before! I highly recommend Jim's Pool Care and will use again. Thank you Greg!... Read more
Brendan provided excellent customer service. I highly recommend Jim's Pool Care.
Professional and affordable
Very happy with our service done by Steve in cairns. He went above and beyond! Gave us lots of knowledge on our pool (first pool owners) and bought our pool back to brand new. We will be using him for now on, on a regular service. Thanks again! Can not recommend enough.... Read more
Michael did a great job
On time and friendly. Very knowledgeable and went above and beyond to sort out the issue. I definitely recommend Michael and will keep engaging him... Read more
Jackson was great, once we connected.
Jackson was responsive, on time, did a great job and was in and out so quickly. Would recommend him.... Read more
Fast and reliable
After calling a couple of local pool shops about my filter who never got back to me I called Jim's. So glad I did Steve our local agent called in that afternoon assessed the job, followed up on parts and due to it being the Easter weekend and him being booked out with the local hotels etc needing his services, Steve turned up Tuesday morning parts at the ready and fixed my pool filters problems.
Will definitely be using Jim's pool services again cheers Steve.
Pleasant encounter, Runaway Bay.
Desperately needed someone to replace my last pool man of 25 years. I am really pleased to have found Greg, he certainly knows his stuff!! Hopefully he will be with me for years to come, once a month is enough for my needs.
My pool turned green like Shrek's lagoon !!!! Cell died !!!!
Jye, Pelican Waters Jim's Pool Care, came quickly, had my pool looking perfect within 24hrs. Efficient service from receptionist firstly, then Jye and followup, knew what he was doing, kept me informed all the way, very pleasant young man. I have recommended him already to friends and will certainly use him again.... Read more
Couldn’t recommend enough! We are very happy
Guy was great! He went above and beyond to help fix our pool... Read more
Questions & Answers
I need to access someone who can connect repla ement half lead wires to my autochlor salt cell. I have the leads.
I am currently overseas. Our pool was recently cleaned, and now the woman who agreed to look after our property needs to put chlorine in on a regular basis. She is quite busy and I do not want to bother her too much. Would it be possible for you to bring a bottle of chlorine to our property? I will pay for that. Thank you.
do I still need to check the chlorine & P.H. level myself? or is it enough to leave it to our pool man to check monthly?
If you have a regular service, there wouldn't usually be a need to check the chemistry yourself. The exception would be if there were specific reasons to check, like heavy rainfall, especially if there was run-off from the garden. For your info, there are several other tests that should be carried out during a routine service in addition to chlorine and pH. The basic test should include Chlorine, pH, CNA (or Stabiliser), Total Alkalinity. Additional tests could include Calcium, Copper, Phosphates, as well as salt levels and TDS (Total Dissolved Solids).
Hope this as been helpful.
John - Jim's Pool Care
Thanks, appreciate your reply ! Regards, Gabi
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