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Jim's Pool Care

Jim's Pool Care

4.9 from 246 reviews

See the Best Pool & Spa Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
236
4 star
3
3 star
0
2 star
2
1 star
5

Michael C

Michael CGreater Melbourne (Metropolitan), VIC

  • 2 reviews

New pool pump

published

The new Viron is excellent. It uses much less power than the old Poolrite pump and is much quieter. Pat did a great job fitting it. He also supplied great advice and cheap replacement parts for a pressure gauge and slimmer basket.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Tony is the best!

published

Had all sorts of problems getting pool back to crystal clear. Tony spent nearly 3 hours working through multitude of problems, including talking to manufacturer on my behalf to organise a cell replacement.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Servicing
See all answers

Great job Matt -Sunburys Jim Pool Care

published

Matt did a great job ,had to do some extra plumbing to fit the new pump but didn't charge extra for this!He also set up a new solar controller so my pools ready to go for this summer .

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Faye

FayeSydney, NSW

Handled very quick and professionly

published

First and definatey not the last time I used their service. I was very impressed on their professionalism and prompt service at reasonable rates. I don't know why I waited so long to call someone out. Best decision I made.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

Toni

ToniGreater Melbourne (Outer), VIC

Pool maintenance

published

Steve arrived within half an hour. He knew exactly what the problem was and fixed it straight away. Very friendly and knowledgeable. Total cost I thought very reasonable Very happy will use again if needed

Value for Money
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

Steve B.

Steve B.Greater Melbourne (Metropolitan), VIC

Awesome Service

published

Had a faulty pool pump that i need swapped out urgently, I was lucky enough to have a contact to purchase a new one but needed a tradesman with pool experience to install and show me how to use it. Rang around a few pool stores and all wouldn't install unless i purchased a pump from them!, Until i rang Jim's pool care and was put in contact with Mark.
Mark was Very efficient, very professional, his pricing was great, and while he was really busy he kept in constant contact with me to let me know when he was coming out, and was very supportive of my urgency!! I Highly recommend Mark from Jim's pool care to look after any of your pool needs..."

Value for Money
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

Excellent service

published

Chris was very quick to respond, very efficient to get the job done, his communication was excellent he contacted me every step of the work, very pleasant and great job, awesome, thanks

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Chuck

ChuckSydney

Amazing Service

published

Mat has been amazing. Troubleshooting issues that other have not been able to identify. Pool looks great already, looking forward to a stress free summer with Mat looking after our pool

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

So grateful!

published

Rod was so helpful and came the same day as I needed the pool cleaned urgently. He was an absolute gentleman, thorough and hard working. I’m so grateful I found Jim’s pool care online and I highly recommend their services.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Rates and Fees
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
Colin P.

Colin P.South East Queensland, QLD

GREAT service!

published

The multi valve on our pool filter packed up and being an above ground pool, gravity took over and the pool started emptying. We contacted Jim's pool service and Adrian called within 5 minutes. He turned up at our place the next morning perfectly on time and immediately stopped the leak and added an additional valve to protect us from future issues. The advice and service provided by Adrian was top notch. Our pool is sparkling again perfectly in time for summer. I would highly recommend Jim's pool service.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Rates and Fees
Product Quality
See all answers

Jacqui M.

Jacqui M.Greater Melbourne (Metropolitan), VIC

Will use again

published

He confirmed the night before that he would be arriving at 9, and he arrived right on time. He explained everything that he was going to do and about things I could do myself. Very polite.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

Joanne

JoanneGreater Melbourne (Outer), VIC

Helpful and efficient

published

We needed someone to explain how everything worked at our new house. Mark was fantastic at guiding us with our new pool system, arrived on time and followed up afterwards as promised. Recommended

Value for Money
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

Pool maintenance

published

First time using this service. Josh’s was very informative and helpful to us new pool owners. Very professional and friendly. Good advice on future care. Very prompt on day of service.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Pete B

Pete Bbrisbane

Pool equipment repairs by Adrian

published

Adrian was not only on the spot within a couple of hours but then backed up his promptness with the friendliest and most customer service oriented professionalism ever by a trades-person to do a house call with us.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Such a Professional Team.

published

What a great team to deal with, from the customer service staff on the phone who were great, through to speaking with Alex when he called through to introduce himself. Will definitely recommend Jim's to anyone looking for a service.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool

John is The Best

published

On time, hard worker and he is extremely knowledgeable, showed how to use the equipment properly, attend to full pool and spa services, could see the different immediately and after 3 day my pool was crystal clear, will call him again every couple of month to check in .. thanks John for the excellent job and manners

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

Hanna

HannaGreater Melbourne (Metropolitan), VIC

pool care by Brtett

published

"Brett is the most knowledgeable and helpful pool technician that I have ever dealt with He is such a gentleman and a pleasure to speak to. So happy to have him as our regular technician.


Great service

published

Bob is really thorough and informative, we’ve just become pool owners and he’s very clear in explaining everything and offering recommendations. Friendly and helpful. Great to deal with. Thank you!

Value for Money
Customer Service
Timeliness
Rates and Fees
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

Petr

PetrSydney Surrounds, NSW

Excellent service!

published

Professional and helpful, Ian and his wife showed me the basics of the pool care which I have no idea how to do. They will be coming few more times as I want to take care of the pool myself. Highly recommended.

Value for Money
Cleaning & Maintenance
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Purchase TypeServicing
See all answers

Alison Jugow

Alison JugowSydney, NSW

Excellent Service

published

I am very happy with Danny as he has communicated with me every step of the way to get my pool back to its former glory. He has also proven to be very knowledgeable and trustworthy.

Purchase TypeServicing

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Questions & Answers

Gabi

Gabiasked

do I still need to check the chlorine & P.H. level myself? or is it enough to leave it to our pool man to check monthly?

2 answers
John
John

Hi Gabi,
If you have a regular service, there wouldn't usually be a need to check the chemistry yourself. The exception would be if there were specific reasons to check, like heavy rainfall, especially if there was run-off from the garden. For your info, there are several other tests that should be carried out during a routine service in addition to chlorine and pH. The basic test should include Chlorine, pH, CNA (or Stabiliser), Total Alkalinity. Additional tests could include Calcium, Copper, Phosphates, as well as salt levels and TDS (Total Dissolved Solids).

Hope this as been helpful.

Regards,
John - Jim's Pool Care

Gabi
Gabi

Thanks, appreciate your reply ! Regards, Gabi


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CategoryHandymen and Pool & Spa Shops

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