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Jim's pool care Kew: bad job quality
I use Jim's mowing service and it is quite impressive so I gave Jim's pool care a call when my pool turned green.
This guy came and requested full cash payment in advance and told me this job is pretty straightforward. After two and half months and various execuses from sand filter to chlorinator, to dust storm, to pool pump etc, my pool is still not clean.
Right before new tenant is about to move in and I urged him for result, He asked for another cleaning fee!
Right after I questioned his new charge and offered to cover his extra materials/parts costs if any, he just told me he is not coming back without any explaination!
Overall I still trust Jim's brand. But some of its operators do need to have better skills and attitude
Very impressed with the service
I have a very old Rola Chem Automatic Chlorine Dispenser which hasn't been working for a long time. Placed an online query and received a text stating that Brad would call me within 2 hrs. Brad rang and said he could come over within 15 mins. Brad had the parts that needed replacing and it was fixed straight away. Brad was very efficient, helpful and pleasant. I would definitely recommend Brad to anyone who needs their pool equipment serviced or repaired. Will definitely use him again. Highly recommended.
I will definitely use Jim’s Pool Care again.
I had a pool filter emergency and needed an appointment for a sand filter replacement. I called my local pool shop and they told me they would email the lady who makes appointments and that she would get back to me. They were not too worried about how long it would take her but my matter was urgent. I found Jim’s Pool Service on google and phoned them immediately. I said that I was looking to be called back as soon as possible and that the first person to call back would get the job. Errol & Jake Anderson got back to me within 10 minutes an...d got out to see me the next day. He arrived with a new sand filter, dealt with the old one and had my pool functioning again. Having owned a finance franchise, I was aware of the call back policy that we adhered to and for this reason found that your services were far superior to the local shop who just wanted to call me back at their convenience. We learnt in the franchise I had that the customer was our pot of ”gold” and that they deserved to be treated accordingly with a great service and respect. Thank you so much for helping me out; I really appreciated your great service.
Very easy to deal with and excellent communication. Will use again and would recommend 100%.
I have never had a better experience!
Appreciate your kind and courteous service Jeremy - Thankyou so much!
Outstanding Pool Repairs and Service
Rapid response and management of problem. Excellent affordable service delivered in a very professional and friendly manner. Will continue to use this service and recommend when I can. Thank you Ron.
I try and have my pool serviced every 4 or 5 weeks.
Dave from Jim's pool care came out to do this.
Friendly efficient and very satisfactory
They now have the ongoing work
Reliable pool service
Brett was Fantastic. Very Helpful. Goes out of his way to make it right. Walked me through some things I could do myself as well. Therefore very caring and respectful helping me become more independent and resourceful.
Paul, the man who came to advise and resolve our problem, was very knowledgable and helpful. Paul checked our pool robot thoroughly, diagnosed the problem and then provided information so that we could consider the options available to us plus all relevant costs.
We will certainly use Jim's Pool Care again and have already recommended them, and Paul, to our neighbours.
Stephen has been great. He helped us immediately as we were selling our house in Kinross and needed the pool clean for a viewing that night. He even picked up the garage remote for entry from a relative in the next suburb for us. Pricing was reasonable as well.
Jim's Pool Care Doncaster
Fantastic service by George from Jim's Pool Care Doncaster. He has maintained our pool for the past 5 years and always goes above and beyond with his service. Great prices and always prompt! Highly recommended!
Great job Nathan
Nathan arrived at the agreed time and took the time to run through the working parts and chemistry involved in the testing of the water. He will be testing it monthly from here on!
Jim’s Pool Care = Pool Perfection
Had points on Astral Lite+ filter calibrated, and water checked. Professional service by friendly and knowledgeable duo (Trenton + Nicky). Fees were best value for money we’ve had. Their input ensured that the kids were able to swim again without pool having chemical revival. Happy all round.
Edwin is marvellous, nothing has been to much trouble. He messages me to check on pool. After trying several pool shops this past summer with little help and becoming very frustrated Edwin is a godsend wish i knew of him in sept. I have recommended him to a friend. Edwin was responsive and turned a very dirty pool into a clean pool within 24hrs.
We were utterly impressed by the response. Our pool was ‘swamp green’ when we got back from holidays. With about 15 family members coming the next day we rang our regular pool cleaners who refused to come out as it was not their service day ! Jim’s pool cleaning to the rescue. Stuart came out to ‘take a look between jobs’ and ended up spending close to 4 hours there after hearing of our predicament. By the end of the job it looked like we had a new pool ! The beauty of it was that it cost less than our usual pool service guys would have charged for the massive job he did to get it to look so good. Needless to say they got the flick and now Jim’s pools is our go to.
Pascal provided a prompt, friendly service and took the time to explain what he was doing. I have already recommended his service to family, whose pool had turned green and they were also satisfied with the service.
A lifesaver for the green, murky pool.
The pool is my recently deceased, elderly father-in-law's, and not used it for years.
The pool was badly maintained for years. Anthony is cleaning up the mess in a professional, knowledgeable manner, by installing new pump and starting recovery of green pool. Very reasonable price from a very supportive guy. Who else would return to work on recovery on New Year's Day?!
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Questions & Answers
do I still need to check the chlorine & P.H. level myself? or is it enough to leave it to our pool man to check monthly?
If you have a regular service, there wouldn't usually be a need to check the chemistry yourself. The exception would be if there were specific reasons to check, like heavy rainfall, especially if there was run-off from the garden. For your info, there are several other tests that should be carried out during a routine service in addition to chlorine and pH. The basic test should include Chlorine, pH, CNA (or Stabiliser), Total Alkalinity. Additional tests could include Calcium, Copper, Phosphates, as well as salt levels and TDS (Total Dissolved Solids).
Hope this as been helpful.
John - Jim's Pool Care
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