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Jim's Pool Care

Jim's Pool Care

4.9 from 442 reviews · View Statistics
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Reviews

4.9
442 reviews
  • Value for Money
    4.8 (203)
  • Cleaning & Maintenance
    4.9 (173)
  • Customer Service
    4.9 (194)
  • Timeliness
    4.9 (185)
  • Job Satisfaction
    4.9 (167)
  • Rates and Fees
    4.8 (169)
  • Product Quality
    4.8 (163)
  • Return Claim MadeYes (3) · No (209)
  • Warranty Claim MadeYes (2) · No (212)
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Vern
VernSouth East Queensland, QLD

Pool Care

published

Called on a Sunday. He was there the next day and my problem was fixed immediately. Well done!! He then tested my pool free of charge and took care of the chemicals required.

Value for Money
Cleaning & Maintenance
Jila D.
Jila D.Greater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Chris was awesome!

published

We have a 65000litre pool and it needed a good clean in time for us to have photos done of the house to put on the market. Chris came the day after I called and what he did was magic. He was so accommodating and he understanding to our needs. He has been the best pool guy I have had yet.

Value for Money
Cleaning & Maintenance
Oscar
Oscar
  • 2 reviews
  • Verified

A great quick fix

published

Wade from Jim's Pools was fantastic. He quickly fixed our problem (broken chlorinator) and performed a full service of the pool. Would highly recommend his friendly service to anyone else.

Value for Money
Cleaning & Maintenance
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Vic
Vic
  • 2 reviews

Job well done

published

Our 12 year old pump seized and we quickly needed a replacement pump to be fitted. Job was completed promptly. We were very happy with the service and price provided.

Timeliness
Incentivised Review No
Garry
GarryGreater Melbourne (Inner), VIC

Great help from an understanding person

published

Malcolm came to site he was most helpful, honest to the approach to what I needed and what needed to be done,very considerate and patient and we are currently reviewing the options and costs

Value for Money
Customer Service

Great Professional Advice you simply can't get at the pool shop

published

Paul was excellent! Very professional, quick and efficient but at the same time taking the time to explain what needs to be done and why. Our pool is relatively easy to maintain but I missed a critical issue which made it difficult to maintain the pool cleanliness. Paul found the issue, explained and resolved it very quickly. Saved me lots of visits to the pool shop.

Value for Money
Cleaning & Maintenance
Tonypk
TonypkPerth, WA
  • 2 reviews
  • 1 like

Michael was great.

published

Michael was on time & soon established the problem with our filter giving a couple of recommendations
to solve the problem. He also checked the salt chlorinator which did require further cleaning & checked the pool water clarity which needed additional chemicals. Didn't have the part to fix the drippng filter pipe but was back the next day as planned to finish up , very pleased overall & satisfied with the fee charged. We have kept his card & would have no hesitation in getting Michael back in needed in the future.

Value for Money
Cleaning & Maintenance
Ian
IanIllawarra, NSW

Highly recommended

published

Being a first time pool owner I was a little lost and Robert was extremely helpful, friendly and knowledgeable. He did a fantastic job at a very good price and was impressed and happy to take on the service plan with him.

Value for Money
Cleaning & Maintenance
Kim
KimPerth, WA

Perth's best pool man!

published

I do not use the pool or spa as often as I would like, but my grandchildren do and I am extremely pleased with Michael's input into pool care, solving the problem on the same day and then going the extra mile by cleaning as well. Good old fashioned service at a reasonable price.

Value for Money
Cleaning & Maintenance
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Honest and reliable

published

Honest and reliable was Ron. Highly recommendable as he clearly identified issues with the pool . Ron also told us what we needed to do in the future. All in all a good experience. And no ripping off.

Value for Money
Cleaning & Maintenance

Outstanding Service

published

First time customer of Jim’s, I’ve used many pool services. George from Jim’s pool care arrived, my pool was in looking bad, he cleaned , treated the water, by the following day it looked the best I have ever seen it. I wouldn’t now go anywhere else. Highly, highly recommend.

Value for Money
Cleaning & Maintenance
Robert
RobertSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Highly recommended

published

Amazing customer service with excellent communication. I shopped around for a while and found Stephen could supply the product I needed at the best price and offered the quickest turnaround for installation.

Value for Money
Cleaning & Maintenance

Excellent service

published

Brayden Taylor popped around to clean and service my pool. He offered excellent service, very professional and very helpful and great job.
Highly recommended. Will be in contact.
Thank you very much

Value for Money
Cleaning & Maintenance
Lee
LeeSouth East Queensland, QLD

Great Work

published

Very happy with the work done on our pool. Have had a lot trouble with service providers in the past, however James saved the day . Extremely happy with his work

Value for Money
Cleaning & Maintenance
Cassandra M.
Cassandra M.Perth, WA

Thank god fantastic customer care still exists!

published

We have just had a new pool installed and thank our lucky stars for Nathan and Ash!

Our pool issues started when the concrete arrived and half ended up in the pool! Nathan was absolutely sensational, he moved his schedule to save our pool from disaster without hesitation, his knowledge, calm approach and reassurance that everything would be okay was only what I could describe as old school, down to earth, honest customer care!

Fast forward I won’t live without our regular favourite pool maintenance team!

If it’s an old fashioned service you are looking for with support and understanding look no further, you’ve found it here!

I can’t recommend Jim’s Pool Care Ellenbrook highly enough!

Value for Money
Cleaning & Maintenance
Pool & Spa Shops

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Read more reviews - page 2

Questions & Answers

Gabi
Gabiasked

do I still need to check the chlorine & P.H. level myself? or is it enough to leave it to our pool man to check monthly?

2 answers
John
John

Hi Gabi,
If you have a regular service, there wouldn't usually be a need to check the chemistry yourself. The exception would be if there were specific reasons to check, like heavy rainfall, especially if there was run-off from the garden. For your info, there are several other tests that should be carried out during a routine service in addition to chlorine and pH. The basic test should include Chlorine, pH, CNA (or Stabiliser), Total Alkalinity. Additional tests could include Calcium, Copper, Phosphates, as well as salt levels and TDS (Total Dissolved Solids).

Hope this as been helpful.

Regards,
John - Jim's Pool Care

Gabi
Gabi

Thanks, appreciate your reply ! Regards, Gabi

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