Jim's Pool Care

Jim's Pool Care

🏆 2024 Award
Jim's Pool Care
4.8

574 reviews

PositivevsNegative
96% · 55123 · 4%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Return Claim MadeYes · No
Warranty Claim MadeYes · No
Value for Money
4.7
Cleaning & Maintenance
4.8
Customer Service
4.8
Timeliness
4.9
Job Satisfaction
4.8
Rates and Fees
4.7
Product Quality
4.7
Brand Manager for Jim's Pool Care? Claim your listing.

Reviews

574 reviews
Sarah M
Sarah MSouth East Queensland, QLD2 posts
  Verified

Highly recommended

Helpful and friendly. Reliable communication. Honest and went above and beyond. Recommend 5 stars. Our pool looks amazing!!! Show details
  • Thumbnail
  • Thumbnail
Mark
Mark
 

Great service

Kai was very helpful in solving a pump issue. He went out of his way to fix the issue the same day and made the whole experience great!
Beverley C.
Beverley C.Perth, WA
 

Initially due to the pool not working correctly

Wayne was very polite and helpful. He was very thorough and efficient in his work on our pool pump.
My husband has Alzheimer's so the pool is left to me to deal with and so once something happens that I don't know anything about, I have to have someone to help. Wayne was understanding and explained what was happening at each stage. Show details
Gian K.
Gian K.Perth, WA2 posts
 

Best pool service in Perth!!!!!

Wayne was courteous, on-time and full of advice. His charges are more than fair and he provided the best pool service we have ever had. Show details
Anonymous
Anonymous
 

Best business ever

This is the best business ever. I LOVE JIMS POOL CARE Show details
Cindy
Cindy
 

VERY PROFESSIONAL

Richard was very professional and did a great job, he help me through all the process, Thank you Richard Show details
Ben Cody Kirk
Ben Cody KirkSouth East Queensland, QLD17 posts
  Verified

Great Service from Chris (North Lakes Mobile) of Jim's Pool Care North Brisbane

From the time of contacting Jim's Pool Care to the time Chris came out and replaced our broken sand filter, it was all good customer service. Chris was very understanding of my need to keep costs down and get my pool up and running again asap to keep it clean. Show details
Andrew B.
Andrew B.
  Verified

Terrible experience and stressful dealings

We hired a franchisee who is also an area manager to clean our pool. He charged us way over the top (he did not quote as he was not sure how many chemicals he would need!) and the pool was the same. We got another company and they did a wonderful job for half the price. We must have had a dodgy operator but Jim should deal with such people. Never again. Show details
Timeliness
  • Thumbnail
Jason James
Jason James
 

Pool service

Using Philippe from Jim‘s pools was an absolute delight, called within two hours of contact, turned up on time carried out the repairs and chemical balances pulls back to perfect within 24 hours could not recommend him enough or Jim services
Natalie
Natalie
 

Worst pool company imaginable

Was recommended by strata to use this company for monthly pool maintenance. Was going with average pool clean for 4month, as was cheaper price at the time . I was notified by property manager that pool pump had failed and was “irreparable” reported by Jim’s. They also sent me a very high quote for replacement. My immediate thought was to obtain a second opinion which I advised
When I attended site within a couple of days laterJim’s pool company proceeded to come and remove pool pump without any approval from the owner, therefore removing any attempt of second quote and possibly fixing fault without full replacement.
Rep extremely rude when approached and hung up on me.
Warning don’t go near this organisation!!!
mary kemp
mary kempSouth East Queensland, QLD2 posts
 

Very helpful and professional

After moving in to a new house, Adam at Jim's Pool Care Beenleigh has been very helpful, particularly dealing with the effects of the heavy rain. He attended at short notice when he was technically on leave over the Christmas/New Year period. Show details
Ray Morrison
Ray MorrisonSouth East Queensland, QLD
 

Top class service, advice and assistance

Could not fault the service given. Suggested some changes to the configuration and then completed corrections as part of the installation service. I had full confidence in the technical support and advice. Show details
Susan Briggs
Susan BriggsSydney, NSW
 

Sorted out our problem!

We received prompt, polite service. The problem was resolve and the pricing was reasonable.
Steve
SteveSydney, NSW2 posts
 

Above and beyond

Unlike some local pool shops I’ve used who were either patronising or didn’t return calls, Philippe Clave was a breath of fresh air.
Professional , courteous and patient, Philippe went out of his way the week before Christmas to get my spare part delivered and installed in time for our family get together.
Thankyou Philippe! Show details
Value for Money
Rates and Fees
Mary G
Mary GSydney, NSW
 

Chris was amazing

Chris provided prompt efficient & excellent service especially in a terrible family situation at the moment.
He thoroughly cleaned my poor pool which was turning green & a mess.
He rectified everything in such a quick turnaround time
Highly recommend Chris anytime & keeping him for regular maintenance monthly Show details
Value for Money
Rates and Fees
  • Thumbnail

Questions & Answers

Little Miss K
Little Miss K

Hi
I need to access someone who can connect repla ement half lead wires to my autochlor salt cell. I have the leads.

Vladimir M.
Vladimir M.  
Gabi
Gabi

do I still need to check the chlorine & P.H. level myself? or is it enough to leave it to our pool man to check monthly?

John
John  
Gabi
Gabi  

Thanks, appreciate your reply ! Regards, Gabi

Extra Information

Brand Manager for Jim's Pool Care? Claim your listing.

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.