Pool and Spa Warehouse

Easy to find the product I wanted, very quick delivery. Has a small issue with pricing, phoned the call centre, the staff member was very helpful and courteous and fixed the problem immediately. Well done, you've got a customer for life. Show details

I was searching for a basket and rubber gasket for our aged pool filter, must be at least 20: years old but after a while on line found these guys who were able to find and send the required parts I needed. They arrived within a week well packaged… Read more

undamaged and exactly what I needed. Can’t thank them enough for the goods, speed of delivery and great comms. Why would I now go anywhere else?

Excellent service fast delivery Robyn from Pool and Spa Warehouse was very understanding about my situation being Urgent I ordered the Pool Chlorinator on Monday and I received the Chlorinator Tuesday next Day One of the best online store I've ever had Highly recommend Cheers Peter Bayliss Show details ·  1

Ordered online, took a little while to process my order but once processed and mailed, I had up to date tracking and arrived in no time. Product was perfect and exactly what I wanted. Thanks Pool and Spa Warehouse. Show details

I've ordered a filter and glass media from Pool and Spa Warehouse, which initially caused me some trouble in checking out the order through PayPal. The reason was that although it says they can accept PayPal Pay in 4, and although the money has gone from my account, the order never proceeded. I ended up calling PayPal for a refund. In my second… Read more

try, I managed to check out the order using my credit card, but I only received the filter shell and no glass media. I have followed up on the matter with the sales team at least 5 times, and every time I was told that they will ship directly by the supplier and should arrive tomorrow. It has been 10 days now. I have already filled the pool, and the water quality is declining without any filtration, which is likely to cause me to empty and refill it eventually. Frustration is that I have never been told what is the ETA for the media glass, and that they are going to be delivered separately to the filter, and on top of that no responsible response from the sales team. Will never again buy from them online.

I ordered an Aiper S1 Scuba Pro pool cleaner online from the Blacktown store in Dec 2024, the item was delivered after a minor delay due to low stock levels (no problem there). I was kept informed of delay and the item was delivered with no fuss, even with the high volume Xmas rush, great communication. After about 6 months the On/Off activation… Read more

button became inoperative, I contacted the Blacktown store who advised that I needed to contact the head office at Penrith for warranty issues (at this point I was thinking “here comes the run around”). The reply from Penrith was immediate and positive, I was sent an email with reply paid post and instructions for return. I returned the item and within 24 hours received an email, stating they had the returned item, but a replacement item could not be sent for a few days due to nil stock. The replacement pool cleaner arrived within one week from the time I sent the defective item back, at no cost to me. Apart from the unit being defective, I cannot fault Pool-n-Spa Warehouse for their communication and customer service in this instance, would thoroughly recommend and will definitely buy from them again, thank you to Robyn at Blacktown and Robyn at Penrith stores, your attentiveness to customer needs is great.

We recently (April 2025) bought a new AquaQuip JetVac LJV 301 Booster Pump for our still-working, 33 year old JetVac Pool Cleaner. Pool and Spa Warehouse at Bankstown (Georges Hall) were terrific to deal with. They price-matched a lower price on the Booster Pump from elsewhere, as their website suggested they would. We also bought a "Wall and… Read more

Corner Brush" from them (Aussie Gold Pool Solutions, Pool Systems, $35) and have found it to be terrific for brushing the curved base and corners of the pool, as well as the steps. It looks like a regular wall brush, but has rounded brush sections at each end (which are removable via clips) and these deal really well with any curved surfaces of your pool. It looks a bit like a regular wall brush with a toilet brush at each end. The people at this Pool and Spa Warehouse were knowledgable in relation to other pool issues we wanted to discuss. As regards the JetVac, whilst we have found that it keeps working really well, with replacement spare parts bought as needed, Pool and Spa Warehouse suggested it might be time to get a new entire body next time we need replacement parts. By the way, I have found that, if you are handy with a sewing machine, you can actually make replacement fine mesh bags for about $3 each (rather than the commercial product at about $56), using white nylon material from Spotlight, grey plastic Flyscreen mesh from Bunnings, and re-using the clear plastic tubing and the white plastic base with lugs from your existing, worn out fine mesh bag. We would happily use this store again.

Seamless experience when buying a Madimack InverChlor 30. Easy to order and a price that no local retailer could match, saving $450. Selected premium delivery at 4:30pm on Wednesday and the item arrived by courier on Friday morning. Highly recommended for ease of service, price and reliability. Show details

Service from the online system was easy to use and when I made an error and my enquiry about providing my free shipping was retrospectively credited back to my account. Would definitely recommend. Show details

I purchased a robotic pool cleaner last year, which failed a few times. Pool and Spa Warehouse made sure the manufacturer responded to the issue. Unfortunately the manufacturer went out of business while my device was in repair. Pool and Spa Warehouse honoured the warranty and got me going with a brand new unit, which was shipped very quickly - great service! Show details

Avoid Hayward products and Pool & Spa Warehouse. Our TigerShark cleaner failed while still under warranty. Pool & Spa Warehouse refused to help and pushed us straight to Hayward. Hayward’s after-sales support has been a nightmare. We’ve sent the unit back twice both times it was returned still faulty. Now they expect us to send it back again for… Read more

a third attempt.

This has been a complete waste of time and effort. Absolutely unacceptable service from both companies.

Zero stars.

Ordered some urgent parts from Pool and Spa Warehouse as they advertised as having stock and same day shipping. I emailed 5 days later as I hadn't received a dispatch notification and was told they were behind and it would be 4-5 days. If was February by this stage so well out of the Christmas/new year festive season. Fairly quick to cancel and refund once requested. Show details

Bought a bull shark pool vacuum from the online store . The manual states that in the box is 10 hose lengths , there should be one light blue one and that is the leader hose however I received 2 dark ones and the rest are light . I set it up anyway but noticed it’s performance was poor so I sent an email to the company with photos. The response… Read more

to add weights , which I had already done. The next response was that I should have 9 dark coloured hoses and a light one and can they have photos of the skimmer box…??? It’s been a week of ridiculous back n forth emails . They sent the wrong attachments and are now refusing to take responsibility .

I have bought many items online through Pool and Spa and have always been impressed with how quickly the priducts arrive. Products are reasonably priced and less costly than retail prices. Show details

My first time to use an online shop to buy pool related supplies but this shop gave me confidence for their competitive pricing and service that beats any physical stores. I am very happy with their phone advice and speedy delivery. Will definitely recommend to my friends and family Show details

I placed my order over the phone with "Jackie" on Friday. Jackie explained to me certain aspects in respect to the Maytronic Niya Sonar cleaner that i was intending to purchase, consequently I did! I was so impressed as Jackie indicated that she had a short window of time left to get it on freight that day and she would do her best to make that… Read more

happen. I received the cleaner as promised on the Monday. Amazing effort, and might i add i'm very pleased with my cleaner. I have used it now about 5 times without any little issues popping up. This is a good company to deal with.

Part was genuine and not overly expensive, but the Postage and handling cost more than the product. Because we were not home Australia Post would not drop off the package and we had to collect it from a Post office some distance from our house. Show details

I have been dealing with Pool and Spa Warehouse for many years. For very good reason. They know what they're talking about. The product range is extensive but extremely competitive in price. Delivery is super quick. Can't fault them. A very happy repeat customer. Show details

Sensational staff who make it all very easy. They know their stuff and don't give the hard sell. Their return/warranty service has been better than anyone could hope for - 5 stars all round. Show details

Fantastic service, easy to order online and was guided through what was available. Product was exactly what we wanted and arrived in a very timely manner. Would order from them again in a heartbeat. Well done pool and spa warehouse. Show details

I bought some cartridge filters for my pool. They are of excellent quality and the price is competitive. The online store was very easy to navigate and the response was excellent. They were delivered quickly and the process was seamless. Excellent service. Show details