Pool and Spa Warehouse

Online purchase was so easy. I found them to be the best value online for the robotic pool cleaner. The delivery time frame was exceptional. I cannot say it any better than 'the best pool product shop online' Show details

To the team at Penrith, just wanted to say, thank you for looking after us on price & for the exceptional service. And for going above & beyond to ensure the pool pump arrived when promised was greatly appreciated. All in & working great! Show details

Spoke with the store to see if I could get a refund on a skimmer box (just over $269.10 on a $4,374.90 order total. I was told that there is only a 30 day return policy and this was just over 60 days. Store policy! It’s a shame as I was happy to exchange for salt or other purchases. It just means that I won’t be coming back to make any further… Read more

purchases. Beware of Store policy and inflexibility. Very short sited in my opinion as I purchase for 2 pools and spend quite a bit of money as we all do when it comes to pools! I shouldn’t be surprised with the shortsightedness of company’s and how much much they spend trying to get new customers when they lose what they already have!

I called a few pool shops before making a decision to purchase from Will at the Brookvale branch of Pool and Spa. I found Will to be really helpful and informative about the Waterco filter which I ended up fitting myself. This is the second time I… Read more

have used this company and have been impressed by their enthusiasm and knowledge as well as good pricing. I would have no hesitation in recommending Will and the company for any pool needs. Well worth the 16 k drive.

Good communication. Fast service. Item well packaged. Item well priced, below average elsewhere. Show details

I purchased an Onga Hammerhead replacement skirt/disc/seal as the old one kept falling off the pool cleaner. The new part arrived promptly, and it fitted perfectly. My pool cleaner is now working again just in time for spring. Communication from the seller was excellent. I recommned this store. Show details

I've ordered a filter and glass media from Pool and Spa Warehouse, which initially caused me some trouble in checking out the order through PayPal. The reason was that although it says they can accept PayPal Pay in 4, and although the money has gone from my account, the order never proceeded. I ended up calling PayPal for a refund. In my second… Read more

try, I managed to check out the order using my credit card, but I only received the filter shell and no glass media. I have followed up on the matter with the sales team at least 5 times, and every time I was told that they will ship directly by the supplier and should arrive tomorrow. It has been 10 days now. I have already filled the pool, and the water quality is declining without any filtration, which is likely to cause me to empty and refill it eventually. Frustration is that I have never been told what is the ETA for the media glass, and that they are going to be delivered separately to the filter, and on top of that no responsible response from the sales team. Will never again buy from them online.

I ordered an Aiper S1 Scuba Pro pool cleaner online from the Blacktown store in Dec 2024, the item was delivered after a minor delay due to low stock levels (no problem there). I was kept informed of delay and the item was delivered with no fuss, even with the high volume Xmas rush, great communication. After about 6 months the On/Off activation… Read more

button became inoperative, I contacted the Blacktown store who advised that I needed to contact the head office at Penrith for warranty issues (at this point I was thinking “here comes the run around”). The reply from Penrith was immediate and positive, I was sent an email with reply paid post and instructions for return. I returned the item and within 24 hours received an email, stating they had the returned item, but a replacement item could not be sent for a few days due to nil stock. The replacement pool cleaner arrived within one week from the time I sent the defective item back, at no cost to me. Apart from the unit being defective, I cannot fault Pool-n-Spa Warehouse for their communication and customer service in this instance, would thoroughly recommend and will definitely buy from them again, thank you to Robyn at Blacktown and Robyn at Penrith stores, your attentiveness to customer needs is great.

We recently (April 2025) bought a new AquaQuip JetVac LJV 301 Booster Pump for our still-working, 33 year old JetVac Pool Cleaner. Pool and Spa Warehouse at Bankstown (Georges Hall) were terrific to deal with. They price-matched a lower price on the Booster Pump from elsewhere, as their website suggested they would. We also bought a "Wall and… Read more

Corner Brush" from them (Aussie Gold Pool Solutions, Pool Systems, $35) and have found it to be terrific for brushing the curved base and corners of the pool, as well as the steps. It looks like a regular wall brush, but has rounded brush sections at each end (which are removable via clips) and these deal really well with any curved surfaces of your pool. It looks a bit like a regular wall brush with a toilet brush at each end. The people at this Pool and Spa Warehouse were knowledgable in relation to other pool issues we wanted to discuss. As regards the JetVac, whilst we have found that it keeps working really well, with replacement spare parts bought as needed, Pool and Spa Warehouse suggested it might be time to get a new entire body next time we need replacement parts. By the way, I have found that, if you are handy with a sewing machine, you can actually make replacement fine mesh bags for about $3 each (rather than the commercial product at about $56), using white nylon material from Spotlight, grey plastic Flyscreen mesh from Bunnings, and re-using the clear plastic tubing and the white plastic base with lugs from your existing, worn out fine mesh bag. We would happily use this store again.

We ordered 2 new lights for our pool as a replacement. They wired in easily and work great. Delivery was quick and the process made easy. Ill definitely buy from Pool and Spa warehouse in future Show details

I have dealt with Pool and Spa Warehouse on many occasions, over the years, and as usual they gave great service and delivery. They advised on which product and were spot on. Thank you. Show details

Very quick and easy online transaction. Delivery was fast to south west WA. The leak sealer seems to be working so saved expensive repairs. Very happy all round. Show details

Ordered and paid for a product online. When it was delivered it was a different product. Contacted the team and got an extremely rude guy called Dale that basically said that the product I received was from the same company so that is close enough. Refused a refund unless I returned and paid postage for the wrong item. Absolute scam of a company. So many other stores to order from - don’t risk wasting your money on these guys. Show details

Avoid Hayward products and Pool & Spa Warehouse. Our TigerShark cleaner failed while still under warranty. Pool & Spa Warehouse refused to help and pushed us straight to Hayward. Hayward’s after-sales support has been a nightmare. We’ve sent the unit back twice both times it was returned still faulty. Now they expect us to send it back again for… Read more

a third attempt.

This has been a complete waste of time and effort. Absolutely unacceptable service from both companies.

Zero stars.

Ordered some urgent parts from Pool and Spa Warehouse as they advertised as having stock and same day shipping. I emailed 5 days later as I hadn't received a dispatch notification and was told they were behind and it would be 4-5 days. If was February by this stage so well out of the Christmas/new year festive season. Fairly quick to cancel and refund once requested. Show details

Aiper Scuba Ei Cordless Robotic Pool Cleaner w/ Dual Filtration. Floor Only My own personal experience was wonderful, staff were helpful and happy to answer any questions I found they were very knowledgeable about the products they sold. I was kept up to date with my Order. Very happy with my purchase. I have used it twice now as only recently… Read more

purchased. Both times it has proven to me that I made the right decision, It cleans so well, picking up leaves and super fine debris. Cleaning the Aiper Scuba E1 is so easy. I specifically wanted a cordless cleaner and I'm not disappointed. This is already making my pool cleaning regime much easier.

Lovely helpful staff online. Really fast shipping and the price was amazing. We normally shop local but when the price difference was $600, how can you go past that. The product was a legitimate Davey pump and fit perfectly. Show details

Tom from the Penrith store was great, provided valuable expertise and knowledge that prevented me from going down the wrong path with my pool automation upgrad. Followed up with the manufacturer to clarify my specific questions on multiple occasions as I was upgrading from older equipment that had upgrade uncertainties. Brilliant customer service. Show details

Pool & Spa warehouse have a huge range of good quality items that ensures our system continues to run well. Item arrived within a few days and was well packed. Can highly recommend Pool & Spa warehouse :) Show details

Have purchased several items from Pool and Spa Warehouse. Items are competitively priced, prompt delivery and on the one occasion I received the wrong item, it was corrected in record time - thanks Chris. Highly recommended. Show details

Purchased a v flex upgrade kit for Hayward pool cleaner. Great innovation by Hayward, great price from Pool and Spa Warehouse, smooth delivery. Whole process perfectly satisfactory. Show details