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Pool and Spa Warehouse
4.7 from 579 reviews · View Statistics
Listing monitored by Pool and Spa Warehouse

Reviews

  • Value for Money
    4.8 (407)
  • Cleaning & Maintenance
    4.8 (284)
  • Product Quality
    4.9 (386)
  • Return Claim MadeYes (16) · No (410)
  • Shipping
    4.8 (326)
  • Customer Service
    2.0 (6)
  • Warranty Claim MadeYes (10) · No (390)
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MickL
MickLCentral Queensland, QLD
  • 2 reviews

Excellent Product

published

Fitting the pool heating system has now allowed us to use our pool all year round, simple to install, and operate. Tropical mode on the controller is a huge bonus.

Value for Money
Cleaning & Maintenance
Lisa P.
Lisa P.
  • 2 reviews

Love my swim spa can swim all year round

published

Swim all year round heated to 31 degrees good value for money beats going to the public pool very easy to maintain.Grankids love coming to my place school holidays as they can swim anytime

Value for Money
Cleaning & Maintenance

Good product, sharp pricing, prompt service

published

This purchase was of a Davey retro-fit pump to replace a 28-year old pool pump. The retro-fit capability is outstanding; the sales service/delivery (by Auspost) from Pool and Spa outstanding

Value for Money
Incentivised Review No
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peter
peterHunter Region, NSW

goods are what was ordered and work as they should

published

in the summer months almost every day
Pool is reasonably hard to keep clean due to excess trees around our pool and the coal dust from passing trains A coal train passes every 20 or so minutes

Incentivised Review No
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Review collected in partnership with Pool and Spa Warehouse

When customer service counts

published

I recently visited the Penrith Pool & Spa Warehouse store to enquire about purchasing a pool cover. Tammy and her staff were very helpful in telling me what I needed so I not only purchased online the pool cover, I also ended buying a reel for it. Thank you so much. Delivered on time and it was easy to install

Value for Money
Product Quality
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Review collected in partnership with Pool and Spa Warehouse

Very Satisfied

published

Use the pool fairly often in summer and like it looking great year round. We have an ioniser and with a robot cleaner it’s generally easy to maintain. About half an hour a week.

Value for Money
Cleaning & Maintenance

Happy Dayz

published

First time ordering a pool equipment online. Great price on the pool pump. Good communication and prompt delivery. Was easy to install myself and had no dramas. Will definitely purchase from them again.

Value for Money
Cleaning & Maintenance
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Review collected in partnership with Pool and Spa Warehouse

Great service

published

We use our pool nearly every day in summer and love it. The Hayward cleaner we bought from Pool and Spa Warehouse works great and was delivered so quick. Very happy.

Value for Money
Cleaning & Maintenance
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Review collected in partnership with Pool and Spa Warehouse

Gary Barker
Gary BarkerMetropolitan Adelaide, SA

Very good product description and helpful videos

published

I have recently purchased a pool pump , pool winter chemicals and more recently MX8 repair kit, all arrived on time and in delivered as promised. The products are easy to identify with very clear descriptions online.

Value for Money
Cleaning & Maintenance
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Steve
SteveSouth-Eastern Region, NSW
  • 4 reviews

Fantastic service and value for money

published

The spa is a regular feature of our time at home. Using good quality chemicals reduces cleaning time and the spa just sparkles. We’ve tried a range of various chemicals and have found the Aqua range excellent.

The spa sanitiser had been damaged and leaked during transit. I contacted the team at the pool and spa warehouse and they immediately replaced the product, which I received 2 days later. Just fantastic service!!

Value for Money
Cleaning & Maintenance
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Robert T.
Robert T.Sydney, NSW

Terrible communication

published

I am very disappointed with this company, Kirrawee Pool and Spa warehouse.

I have spent over 15k for a top end pool filtration system for my inground pool, never the less, the communication and after sales service is terrible. I am Very Disappointed.

I have mostly dealt with the Manager there, his name is Bill, the other staff a great quite helpful actually.

I understand company's get busy, however each time I call and leave a message, a return call is virtually non existent from Bill.

When i do get a return phone call from Bill, he gets quite abrupt in his manner and makes me feel very uncomfortable speaking to him, a very care free attitude, un-professional to say the least.

Value for Money
Cleaning & Maintenance
Michael C
Michael CAU
  • 2 reviews
  • 1 like

Great prices

published

Bought a Davey StarFlo pool pump. Great price and fast delivery. Unfortunately when I look to purchase accessories with the bonus discount voucher I have found most of their range is “Out of Stock”. A time limited voucher isn’t much use when you don’t have stock.

Shipping
Incentivised Review No
Anthony Ogilvie
Anthony OgilvieSydney, NSW

Great Customer Service

published

We recently purchased Spa Shock on line from Pool and Spa Warehouse. Unfortunately it got damaged in the post and had leaked by the time it got to us. We contacted them and they replaced the item immediately with no qualms. We will definitely be buying our spa chemicals here in future as they were friendly and prompt - great customer service,

Value for Money
Incentivised Review No
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Review collected in partnership with Pool and Spa Warehouse

 Rodney
RodneySouth East Queensland, QLD
  • 2 reviews

Great product best price

published

Good pool pump for the price I wanted to pay. Low noise and works as described. Product was delivered within 5 days of ordering in perfect condition. Will use this business again

Value for Money
Product Quality
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Review collected in partnership with Pool and Spa Warehouse

Great experience for my first purchase with Pool & Spa. Communication is perfect & Online Order process clear and easy.

published

I light-up the pool and the garden lighting manually with the remote control unit daily for few hours.
I have an external assistance to maintain the pool on a monthly basis.

Value for Money
Product Quality
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Read more reviews - page 2

Questions & Answers

Georgia Poulos
Georgia Poulosasked
Pool and Spa Warehouse

I would like to know if there is a pool specialist that could come and see my pool filter room. THere are some pieces of equipment which I would like to cull but am not sure if they are of any use.
Is there such a service? There is nothing wrong with the pool or the filter room, I just would like to clean it out and dispose of any unnecessary pool items equipment.

No answers
patrick l
patrick lasked
Pool and Spa Warehouse

hi, is it possible to buy item from france ? thanks for your answer

1 answer
Poppyvic
Poppyvic

Sorry i would not have a clue, have only purchased from Australia,
Poppyvic

Tracy M.
Tracy M.asked
Online store

Hi,
I have a cx20 pool cleaner it has been great for over a year. I bought it second hand from a friend. I have had it come up with an error flashing with an exclamation mark on the screen. I have had a major medical thing happen so I have no money and can't afford to buy a new one, or pay someone to look at it for me. Can you please help me I am desperate. Maybe what could be the issues. I have pulled it apart as basket out and unscrewed the filter and cleaned that put it back together. It still isn't working. Could you please help me. [contact details removed] my name is Tracy.

No answers
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