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Pool and Spa Warehouse

Reviews

4.2

169 reviews
5
(128)
4
(7)
3
(3)
2
(7)
1
(24)
  • Value for Money
    4.5 (41)
  • Cleaning & Maintenance
    4.6 (33)
  • Product Quality
    4.8 (40)
  • Return Claim MadeYes (6) · No (44)
  • Shipping
    4.4 (30)
  • Warranty Claim MadeYes (3) · No (48)
  • Purchase Type
  • Customer Service
    3.5 (2)
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Handy

HandyLennox Head

  • 4 reviews

Unfortunate Experience

published

My Hurclon 1.5 hp pool pump needed replacing so I ended up on their website. I wanted another pump the same as mine and I searched the site for a 1.5 hp pump and found their retrofit for Hurclon pump. However, when I received the pump it turned out to be a retro fit, Davey 2.2hp pump. There was no mention of Davey in that section of the website. Had I known I was purchasing a Davey pump I would have bought it elsewhere for $50 less. I emailed them asking for the $50 difference or store credit, but they refused. I have previously purchased products from them, with no issues. Getting customers is the toughest job in retail, when you have one maintaining them should be a priority. Pool and Spa Warehouse failed. Never again.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
Iris   Innes

Iris InnesSouth East Queensland, QLD

Excellent service

published

I use my pool once a week, and being fiberglass the pool is easy to maintain, Now that we have added
a pool cover to stop all the leaves, from our neighbor"s trees, falling into it.
And subsequently, we have the added security now that we can drain the pool whenever we need too
Thanks to Pool and Spa for supplying us with our products.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

Review collected in partnership with Pool and Spa Warehouse

Good prices, efficient speedy service

published

Purchased several products and always very happy with the products, communication & service, whenever I need anything for my pool I check their website first. My latest purchase a salt chlorinator arrived in less than a week from placing order.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool

Review collected in partnership with Pool and Spa Warehouse

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Michele    Wilson

Michele WilsonHobart, TAS

Love my Prowler. Does the job perfectly

published

Cleans floor and walls. Fantastic machine. Plug it in and walk away. Come back later and the pool is perfectly clean. No need to do anything but empty the tray and wash it under the tap

Cleaning & Maintenance
Value for Money
Product Quality
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

Peter

PeterSydney, NSW

  • 2 reviews

Great service. I have dealt with these guys a few times and always find their prices and service excellent.

published

Our pool is heavily used over summer but this year was used less so because of the fires and smoke. Being a saltwater fibreglass pool it is very easy to maintain.
The MX 8 pool cleaner is working superbly.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

CJB

CJBIllawarra, NSW

Excellent service, fast delivery and amazing product.

published

Hayward pool cleaner, delivered within 2 days of order. With dust storms and bushfires the pool had a coating of ash and dust all over the bottom. I installed the pool cleaner in minutes and it had the pool sparkling clean within a couple of hours. This cleaner is amazing.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Pool and Spa Warehouse

Glenn B

Glenn BPerth, WA

  • 2 reviews

Good range, good price, good service.

published

I needed a part for my pool cleaner. Pool and Spa Warehouse had what I wanted. Good range, good price, good service. It was delivered when expected with tracking advice.

Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

eduardo

eduardoSydney, NSW

  • 8 reviews

Tried Hard to resolve a problem but just fell short

published
Alex

AlexGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Zodiac MX6

published
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
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Fantastic wish I got it earlier

published

Our pool is used everyday in the hotter months and now after purchasing a MX8 the cleaning is done for you .. it’s way better than a creepy crawly... wish I had done this ages ago

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers

Review collected in partnership with Pool and Spa Warehouse

Pool cleaner cx 35

published

Great unit does a excellent cleaning job.I would recommend your business to any one desiring a pool cleaner.It cleans better than me doing it manually.Cheers Les have a great day.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Pool and Spa Warehouse

Sandra Pearson-Adams

Sandra Pearson-AdamsMid North Coast, NSW

  • 4 reviews

great service

published

When I needed a new pool vac I researched many on-line stores and chose Pool and Spa Warehouse and their support, advice and service before and after sale was great.

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
The Loves

The LovesCentral Queensland, QLD

  • 2 reviews

great Product

published

This saltwater chlorinatorn was easy to install. Worked first time out of the box with no hitches.
Would definitely recommend the product and store and have no hesitation using them again

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

Great Purchase

published

The best price; pool guy quoted much higher price. Very easy transaction and delivery was very quick (48hrs) This company have great communication with follow up contact to ensure all was going well with product. Easy installation and working perfectly

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

Lynne K

Lynne KRichmond-Tweed, NSW

  • 2 reviews

Amazing service

published

Our pool guy quoted a price of $440.00 for replacing the aquasphere pool cleaner plus hoses, Pool and Spa warehouse quoted an online price, delivered, of $301.00. I ordered it, was kept fully informed of how my order was progressing, and it was delivered 2 days later. Amazing service!

Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

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Megan Francis

Megan FrancisSydney, NSW

  • 2 reviews

They take your money and then give you NO service

published

I purchased $3500 for a Magnapool conversion.
They took my money very easily. The lady advised me facts that were completely inaccurate. The first saleslady told me that my pool would be converted in approximately 4 weeks (because I wasnt draining the pool due to drought). The manager then tried to tell me that it could take 1-2 years but was helpful. I have phoned Magnapool today and got completely different information to what the shop is telling me. Magnapool have said they will get their managers to train them properly. This experience given the money I have outlayed is not acceptable.

Customer Service
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationBlacktown
See all answers
Duckbird

DuckbirdMetropolitan Adelaide, SA

  • 4 reviews

Good Advice, Good Price and quick postage.

published

Quick to offer advice and supply a really good price. I have ordered several items (Robotic pool cleaner and pool test kit). Each time I have not been disappointed in the price, the ease of locating items and the postage delivery time frame. Thanks

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

Very easy process

published

I don't need to use the site often but will pass onto friends who may need pool equipment or parts for their pools. I had a great experience buy my parts.

Return Claim MadeNo

Review collected in partnership with Pool and Spa Warehouse

Stevie V

Stevie VSydney, NSW

What a crackingly good experience!!

published

Fast service at a marvellous price!! The process of product selection, ordering and delivery was so easy ... and extremely fast and economical. As a first time user - will definitely use again!

Cleaning & Maintenance
Value for Money
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Review collected in partnership with Pool and Spa Warehouse

Find somewhere else

published

Order the product online a week later the day it was meant to arrive they emailed to say it was out of stock. When I phoned I couldn’t care zero attitude

Shipping
Warranty Claim MadeNo
Purchase TypeServicing and Spa
Page 1 of 9

Questions & Answers

Tony G.

Tony G.asked

Pool and Spa Warehouse

hi purchased vtx7 2 weeks ago from pool & spa warehouse great quick service to coffs harbour I also purchased a step deflector on ebay my problem is the kreepy will not move around pool it tries to stick to sides of pool how can I fix this also is it a warranty job
cheers
tony Gordon
0427600976

3 answers
Michele    Wilson
Michele Wilson

I purchased a Kreepy and had to send it back as it wasn’t cleaning effectively or going up the walls. For me it wasn’t getting enough suction from the pump. I ended up getting a robotic one and it works like a dream.

Pool and Spa Warehouse
Nick A.Pool and Spa Warehouse

Tony, could you call our customer service team on 1300 766 619?

Iris   Innes
Iris Innes

Q1. Answer Push the outlet bubble down at the other end of the pool as it is up to high then it will circulate
around the bottom of the pool.
Q2.The plate wasn't screwed down and there was air getting into the sealed filter box also turn up the outlet bubble at the other end of the pool and it will clean up the sides.

W Bennett

W Bennettasked

Online store

My new Zodiac T3 pool cleaner already has a split diaphragm after only 3 months use is this covered by warranty?

1 answer
Pool and Spa Warehouse
Nick A.Pool and Spa Warehouse

Yes, the diaphragm is covered. If you bought the cleaner from us please get in touch with the store or call us on 1300 766 619 if the purchase was made online.

Neville D.

Neville D.asked

Pool and Spa Warehouse

Can I order 1 100mic basket for a cx20
Please

2 answers
Stevie V
Stevie V

Hey Neville D ... please direct your enquiry to Pool and Spa Warehouse - I am just a satisfied customer!!

Neville D.
Neville D.

Ok thanks sorry

Get an answer from our members and Pool and Spa Warehouse representatives

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