3,806 reviews
AI reviews summary
Best Pool Supplies is highly regarded by customers for its competitive pricing and exceptionally fast shipping, frequently delivering products within 1–3 days across Australia. The company is noted for its high level of technical expertise and a customer service team that actively supports warranty claims and technical troubleshooting. While the vast majority of feedback is positive, a small number of users have raised concerns regarding strict return policies and the durability of specific above-ground pool brands.
Pros
- Competitive Pricing: Prices are consistently reported as significantly lower than local pool shops and major online competitors, particularly for genuine spare parts and chlorinator cells.
- Rapid Dispatch and Delivery: Orders are often processed and delivered much faster than expected, with many customers in different states receiving items within 24 to 48 hours.
- Knowledgeable Technical Support: Staff are frequently praised for providing accurate advice over the phone, helping customers identify the correct parts and even walking them through installation procedures.
- Efficient Warranty and Resolution Handling: When issues arise, such as faulty parts or missing items, the company is proactive in arranging replacements and managing manufacturer warranty claims on behalf of the customer.
Cons
- Strict Return and Exchange Policies: A few customers reported frustration with high restocking fees (up to 30%) and difficulty returning items even when they had not left the premises.
- Product-Specific Durability Issues: Some recurring complaints focused on the quality of Bestway above-ground pool liners and poles, specifically regarding thin coating leading to rust and easy tearing.
- Courier Inconsistencies: While dispatch is fast, a small number of users experienced delivery delays or tracking issues specifically attributed to third-party couriers like StarTrack.
- Instruction Clarity: Some kits and testing equipment were noted to have very small font or missing instructions, requiring users to seek out external tutorials.
Verdict
Best Pool Supplies is an excellent choice for consumers seeking affordable, genuine pool parts and rapid delivery, especially for those who know exactly what they need. Their technical advice is a significant asset for DIY maintenance; however, customers should double-check part compatibility before purchasing to avoid potential issues with their strict return policy.
Very responsive with quick shipping, service was excellent and very professional. The wrong part was ordered and delivered yet their service was very professional and quick. Highly recommended and would deal with them again. Show details
Reviews with attachments
Excellent service and fast delivery! I bought a Zodiac Factory Tune up Kit for an AX20 pool vacuum. It was easy to install and the vacuum now is as good as new! It cost me less with free delivery than my local pool supply stores! I will definitely be buying from this company again! Show details · 1
Speedy delivery! Love my Zodiac TX35 swimming pool robotic cleaner!! Great price and great product! Highly recommend! Show details · 1
The original Davey pressure gauge had failed after 6 years with the needle initially having become stuck on zero then breaking (see photo) the cheapest Davey equivalent replacement that I could find was $109. A Black Friday search found one from Best Pool Supplies for $29.74 normally $34.99 called a 'Pressure Gauge For Pool Filters - Oil Filled -… Read more · 1
Stainless Steel - Back Mount' Arrived within the week, a straightforward replacement for the Davey and its working fine. Difference other than price is that the Davey gauge is in PSI as well as Kpa, is in finer increments and goes up to 300Kpa as opposed to 250 Kpa. Both of the latter not relevant for the purposes requirement.
We have ordered many things from these guys over the years for the pool and the spa, always quality service and quick delivery from a reputable company. Would recommend. Show details
Speedy delivery. Filter cartridge is great quality. Pool water looks great. Show details · 1
I have bought 2 replacement cartridge filters over the past 2 weeks along with my previous ones in the past. They were delivered very quickly and also contained a small gift. All of my pool needs come from Best Pool Supplies. Show details · 1
I have an old Mytronics Dolphin pool cleaner robot with foam brush that need replacing when worn out. I found the Best Pool Supplies the best and fair supplier to source and stock the wonder brushes. The process is as easy as 1-2-3 through their website and delivery turn around is very fast. There are discounts on some items and the prices are… Read more · 1
competitive. I recommend using Best Pool Supplies for the pool items. Thanks for nice services. Bijan Last order #516730
Outstanding service thank you , from placement of order to receiving our pool cleaner was seamless , the Kokido Vektro Mini Rechargeable Pool Vacuum looked smaller at first then what we thought it would be but it states mini in title so that’s our error - in saying that it works just like it should perfect for those quick cleans you want to do… Read more
before using pool which is why we purchased as our dolphin robot takes alot longer and can’t spot clean like this can . Very happy and will use this company again thank you .
Fast delivery, easy ordering, great products, was nervous about ordering online but was exactly as advertised. Show details · 1
I was amazed at the speed of delivery. The products arrived the very next day! The presentation and packaging of the pool kit is beautiful and professional either way clear instructions on how to use it. Our spa now is crystal clear with the added health benefit of magnesium to sooth the tired muscles! If a spa could speak, I'm sure she would have… Read more · 1
giggled with glee! We did not use our spa much before, but now we find ourselves in there every day. Maintenance used to be a pain. No more!
I bought this Polaris Back-Up Valve to replace my old one, and it made a huge difference right away. The installation was super easy—just plug and play. My pool cleaner now runs smoothly and efficiently, no more getting stuck in corners or missing spots. The quality feels solid and durable, and it’s clearly built to last. I’ve been running it for… Read more · 1
a few weeks, and it works perfectly every time. Highly recommend this genuine Polaris part if you want your cleaner performing like new again!
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Great business to deal with. Good communication and fast shipping. Highly recommend. These guys have a great range of pool equipments and supplies for unbeatable prices. Show details
I purchased a replacement “Sterns skimmer basket with handle” for my above ground Sterns pool. It was the only one I could find online that was the right size. It was easy to order and came quickly via Australia Post which was very handy for me because my old one had broken and I live in a rural area a long way from a retail outlet. Show details · 1
Highly recommended. Have done 2 purchases with them. Superfast delivery and reliable. Products as described and good quality. Show details · 1
Quick delivery. Best price and good packaging. Would order from best pool supplies again and again Show details · 1
Latest follow-ups
Excellent service ALWAYS - can't fault them in anyway at all. Definitely deserve a 5 star recommendation. Show details · 1
Follow-up · Delivery : no more than 2/3 days (QLD to NSW) or even less dependent on product. Purchased : Pool filters, pool pumps & various accessories Products : Large range of quality products & great customer support.
Outstanding customer service with grace and patience. Product is perfect. The robot pool cleaner does what they said it would do. Show details · 1
Follow-up · Not flash. Since first usage it is not performing as seen on the video. It roams all over the pool doing somersaults, hovering on the side of the robot damaging the carcus trying to go up the sides and changing its mind. Lucky we have a small pool otherwise it would not clean it properly. The inspector saw what it was doing and said it was normal. I could go to small claims but I can't take the stress .
Bought a Jandy CS150 Replacement Cartridge Filter Element on 30.12.25. It arrived at our house on the Sunshine Coast the next day. The filter has been installed and is doing the job. We are very impressed with the quick delivery and the price was good. Show details · 1
Follow-up · The filter is still working as it should. Easy to remove and keep clean. We had our last filter for over 15 years and finally had to replace it because the bands (keeping the fins in place) had started to fall apart. don't expect this one to last as long but we'll see how we go. The price we got through Best Pool Supplies was the best one including postage from a reputable supplier.
In-depth reviews
I recently purchased a Polaris Back Up Valve Complete - Generic from Best Pool Supplies to replace the broken one in my Polaris pressure-side pool cleaner. The shopping experience was smooth and hassle-free, with the item arriving within a week despite standard shipping. Installation was straightforward—just unscrew two nuts, swap it out, and… Read more
ensure the water jet outlet faces the cleaner about 18 inches away. It matched the original size perfectly, fitting seamlessly without any modifications, and the quality feels robust with reliable internal gears for consistent performance.
Once installed, my Polaris cleaner sprang back to life immediately, backing up every few minutes to avoid getting stuck in corners or by the steps, covering the full pool effectively. No leaks or issues after weeks of use, and it's a premium generic replacement that performs like the genuine G52 part. Great value and top-notch service from Best Pool Supplies! I will continue to source parts and pool products from Best Pool Supplies.
- +2
Terrible experience with a Bestway Powersteel pool supplied by Best Pool Supplies and the follow up service, sales and warranty experience. Poor steel coating doesn’t perform. Rust developed within 3 months. Replaced. Rust developed over the following 5 months. Was told it is still under warranty. Sent photos to Beet Pool Supplies and Bestway.… Read more
They started nitpicking about which part numbers when clearly all the poles had rust and in a few short months no more warranty to cover it. Then weeks later after putting the rusted poles into the verge pick up they asked for more photos and denied the claim. My advice. Go to the effort of dismantling your Bestway Steel Pool and look inside the poles. That Rudy from inside sheee you can’t see as well as wher the powder coating is either too thin or has failed. Claim on the ladder while you can in the first year because it will not last and they make more money off you buying $140-$180 replacement ladders. And watch and screen shot the pricing of these pools over the next few months. The exact same BESTWAY pool code jumped from $2299 up to $2999 in the space of 2 weeks on the Best Pool Supplies site. The same thing happened last year when I was looking at purchasing the power steel pool I eventually bought for the hiked price! The industry needs to be investigated in my opinion for price gauging in summertime and a lack of concern for illusory assistance of its powder coated pools promoted as “fun for the family for seasons” when these pools deteriorate so quickly, based on my experience
Find out how Best Pool Supplies compares to other Pool & Spa Shops
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Had a 10yo astral viron p600 that was installed with the pool and it's always been noisy. I felt it was starting to get noisier due to old age so a good time to seek out a replacement. I'd never been able to take advantage of the p600 control features thanks to proprietary controls that only work with their own stuff. Initially I was after a cheap… Read more · 1
replacement but after a considered chat with someone from BPS, I realized what I was thinking about wasn't what I needed either so more research done and I settled on the Madimack inverflow pro 300. I did the price checking and did find a cheaper price but it appeared to be old stock and the other shop was not as responsive to queries as BPS are. The pump arrived in quick order and I just wish I'd bought this thing earlier! Compared to the p600 this thing is silent. The only trouble I had was the union barrel wasn't a perfect mate with the top connection and I managed to strip the thread on the plastic, but the metal threads were ok. A bit of careful surgery on the plastic starter thread and install on the suction port instead solved my problem (when installing you need to push hard as you screw until it engages smoothly). The independent Wi-Fi control is great too providing a liters per minute flow rate and power consumption figures. Didn't need support as part of the install but knew I was in good hands if I did.
Recent reviews
Fantastic team, service and follow up from Best Pool Supplies - after buying a PoolBot (Robot My Life) through their website it stopped working after 12 months (2 year warranty provided). It took another 4 months to just get the pool cleaner back to Robot My Life (in VIC), then after 5 weeks I was told that the company had gone bust and Best Pool… Read more · 1
Supplies offered either a replacement or full refund, which was in my bank account before the end of the week. Highly recommend Best Pool Supplies and they will be my first stop for any other pool supplies.
My Zodiac MX8 pool cleaner stopped working properly and was goingh around in circles. I had previously purchased a tune up kit from Craig at Best Pool Supplies. So I rang him to see if I could purchase the left side directional control seprately. Craig informed me they were available for about $69 but then checked my file and saw that I had… Read more · 2
purchased the tune up kit within the last 12 months so informed me it was still under warranty and informed me that he would contact Zodiac and arrange for a new controller to be sent to me ASAP. He could have easily sold me a new unit but he went the extra mile which I reckon is absolutely fantastic. Too be honest I think Craigs smart because I wouldnt buy my pool equipment anywhere else !!!!!!
I wish I could leave 20 stars. This company and specifically Gilaen and Natalie could not be more helpful and gracious! They expedited a resolution to our pool issue quickly efficiently and with the utmost professionalism, knowledge and kindness. We will be customers for life. Thankyou for your amazing customer service Regards Karyn Show reply
I live in South Australia and ordered a PPP pool pump from these people who shipped it from Qld for free. The pump arrived in four days and was exactly as expected. I dealt with Natalie on the phone who was friendly, knowledgeable and very professional. I can highly recommend this company from my experience (first) with them. Thank you. Show details · 1
If you are having difficulty with good customer service well you went to the wrong place. BEST POOL SUPPLIES ARE THE BEST. Fantastic service, they can't do enough to help and make sure you are a happy customer. I bought an Oslo Hydrojet 1.6 x 1.6m portable frame spa in July 2025 and it is awesome. It was delivered from QLD to NSW overnight. I… Read more · 1
had a minor issue with an accessory item which was instantly actioned and a replacement arrived again overnight no questions asked. A BIG THANKYOU BEST POOLS Garry T
Blown away by the professionalism and service today at your business. It’s not often that you get such thorough advice, going through the requirement for replacing a 2001 model poolrite trim lite that I’ve procrastinated over for years. I couldn’t recommend your business highly enough and you are now my go to for anything pool related. Extremely well done ! Show details · 1
Zodiac Baracuda Twist Lock Hose - Genuine I have been using Baracuda products for over 30 years So disappointed and angry that what I thought to be a quality company Zodiac has lost it way by supplying a cheap rubbish hose ( but expensive to buy), that falls apart within 12 mts See the video attached Show details
Hi, We’re sorry to hear about the issues… Read more (+1 reply)
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Hi Renae, we are sorry to read that you were… Read more