Just Spas
Verified460 reviews
AI reviews summary
The overall sentiment for Just Spas is overwhelmingly positive, with most customers highlighting a seamless end-to-end experience from the showroom to installation. Reviewers frequently praise the professionalism of the staff at the Adelaide (Gepps Cross), Hallam, Penrith, and West Gosford locations. While the product quality and customer service are highly regarded, a small number of reviews flag significant concerns regarding after-sales support for warranty claims and difficulties with deposit refunds.
Pros
- Exceptional Customer Service: Staff members (specifically Aimee, Ian, John, and Cathy) are frequently commended for their extensive product knowledge, lack of sales pressure, and proactive communication.
- Effective Installation Coordination: The company successfully manages complex logistics, including organising cranes, plumbers, and specialised delivery drivers to navigate tight spaces.
- High Product Quality: Users report that the spas and swim spas (particularly the Cyclone and Leisurerite ranges) are well-built, quiet, and offer excellent features like efficient heat pumps and integrated audio.
- Comprehensive After-Sales Guidance: Many customers value the ongoing support provided for water chemistry and maintenance, including custom instruction guides and responsive "group chats" for troubleshooting.
Cons
- Warranty and Repair Delays: A few users reported significant frustrations with getting defects fixed, citing long wait times for technicians and recurring issues with leaks, warped panels, or rusting frames.
- Rigid Refund Policies: There is a serious complaint regarding the company’s refusal to refund large deposits when council permits are rejected, leading to legal intervention in some cases.
- Inconsistent Head Office Support: While local store staff are praised, some customers found the corporate or head office response to be dismissive or unhelpful when resolving product discrepancies.
- Maintenance Learning Curve: Some novice owners found the initial maintenance and chemical setup instructions provided in the manuals to be copious or confusing.
Verdict
Just Spas is a highly-rated choice for consumers seeking a premium, Australian-made spa with personalised service and professional installation management. However, potential buyers should perform due diligence regarding local council permits before paying a deposit and be aware of reported difficulties in resolving major warranty claims through head office.
When I decided to look for a spa I located one at just spa capalaba, then I looked at 5 other locations across Brisbane and they were good but I returned to "Just spa Capalaba" as i thought they had the best deal & the best insulation for $$$. I went for a 3 person spa cause unless ya entertaining all the time , Why would ya get something bigger… Read more
than ya need. At 61 years young i needed a release from my aches & pains & its helped tremendously. The whole family loves it! One day a week my grandson gets a go & rightly or wrongly we use it as a reward for him.& we drop the temp to 34 so he can have fun too ! Ela at just spas is 1980s era , sales rep! Actually gives her best & cares !
Very happy with my Cyclone Monsoon and the service I have received. As a first time spa owner I was a little unsure of what I was doing when setting up & balancing water, but help & guidance was just a call away. Even on the weekend. I’ve really been enjoying my spa.
Very happy owners of a new Cyclone Spas (Twister Select) from Just Spas via the February 2026 Promotion. Came with AquaSound, Arctic Insulation, Ozone and UV Sanitisiation, Backlit Jet Lighting, Brown Marble Shell with Charcoal Jets and Timber Cabinet. We found the staff at the Gepps Cross store friendly, knowledgeable, and helpful with fantastic… Read more
communication at every point including sales, the manufacturing period, and after market set up advice. Delivery was also a breeze. Couldn't be more satisfied while we bubble away, relaxing, with a deserved glass of wine!
Reviews with attachments
Very helpful and great price for quality product Love our tornado spa Show details
Just brilliant. So no more to say other than get one Show details · 1
Excellent experience with the team from Just Spas. Staff are super friendly and helpful and made our purchase a breeze. Highly recommend. Show details · 1
Amazing experience – The purchase of my swim spa was an amazing experience. Aimee, the sales lady was awesome. She knew her product. She was extremely warm and welcoming an absolute professional Show details
Great service ,staff at Gepps Cross were very helpful, answered all my questions , went for the extras package and very glad Idid , love the lighting feature which is much better than I had expected , it is everything I wanted in a spa and more . Show details
So great to deal with and spa is amazing. We 100% made right decision and great company to deal with. Show details
spa cyclone monsoon select from just spas gepps cross. Full marks to john for the most helpfull information about which spa would be the best for us and help with buying it :) I would highly recommend seeing the guys at Gepps Cross. 100 % satification with our spa .. and support thanks guys
Well thank you just-spas my wife and I live in Bathurst so we are no strangers to cooler weather , so having the team from Just Spas Penrith NSW sell and supply us a awesome spa been life changing seamless supply and delivery great advise everything is as we expected and more thank you my wife has less pain now she can relax in our new spa . Show details · 1
I'd like to commend Just Spas Central Coast for their good customer service. Ian was definitely a pleasure to deal with, when my wife and I recently purchased our new Leisurerite Dyad 3-4 person spa. As this is our second spa pool, I knew the right questions to ask, and Ian was very quick to respond to phone calls and emails. The inclusions with… Read more · 1
the purchase and pricing were great value for money against other suppliers I had contacted. Additionally, the delivery process was smooth and the delivery contractors were a pleasure to deal with. Here is our new spa on a paved platform I constructed.
Find out how Just Spas compares to other Pool & Spa Shops
Know better, choose better.
Love the set up and ease maintaining, Beautiful to sit back and relax the sore muscles in. We use it Everday Show details
A huge shout out to Sam and the team at Just Spas Penrith - not just a great footy team the Just Spas team at Penrith have been awesome to deal with through our ordering, construction and delivery - all that was left was for us to enjoy it - and we are :)
Would like to thank Just Spas specifically to one of there staff members ILona she was absolutely perfect. She answered every question. She did everything we asked and we only went into their store in Hallam to have a look and after her expertise we finish up buying on that day.. just spa did everything they said they we’re going to do and… Read more · 1
everything was on time, they organise the Crane. The plumbers. All we had to do was organise our own Electrician that we had on board anyway but I really like to think just bars cause the whole project from start to finish was spot on : Colin Crane Cranbourne north
I took delivery of my new spa earlier this month and I am really pleased with the quality of my Just Spas Tempest Plus spa and the service provided by Ian at Just Spas West Gosford. This is the first spa I have owned and initially I was confused about how the spa operates and how it should be maintained. However with Ian's assistance I am now up to speed with operating my spa and confident I understand the maintenance regime. Show details · 1
Absolutely love our spa , have been in it every night since it was installed and it’s fabulous . The staff were great and very helpful and seems to be very easy maintenance. Show details · 1
My family have had Spas for the past 35yrs and when our last on recently started to falter, we started looking at a replacement. Since my wife and I recently retired, we decided on a SwimSpa to combine the best of both worlds. We visited other companies and had an idea on price. When the SwimSpa Expo rolled around, off we went. From the 1st moment… Read more · 1
we spoke to Shaun (Just Spas) I knew they knew their business. We compared, went away but by the next day had decided and returned. When John (JustSpas owner) introduced himself and discussed the techs, the deal was sealed and we took home the Demo SwimSpa. An Awesome Deal. From there, the whole process was smooth as silk. With wonderful customer service from Aimee, to Peter the Delivery Guy, to Chad the Installer, how could I not be rapt. We are now enjoying a sensational Spa.....along with our Kidults....our friends and ...... their friends. Couldn't be happier. Thank you 'Just Spas'. Life is meant to be enjoyed!
Latest follow-ups
- +3
We couldn't be happier with the service we received from the team at Just Spas. Our 4m swim spa is amazing, the 13kw heat pump is unbelievably efficient and quite, one of the best purchase we have ever made. Show details · 1
Follow-up · The whole installation process couldn't of been made an easier, every bit of care was taken.The rollup cover keeps the heat in and is a one person installation and removable with ease. The heat pump is super quite hardly know its running, and cheap running on power for a big unit.
We are loving our spa such an amazing way to spend the afternoon, letting all the stress melt away. No problem at all installing it and super easy to run. Just spas provided exceptional service and we highly recommend them Show details · 1
Follow-up · Seating is comfortable, initial bill high but due to finalising filter settings and testing all zones. Water heating is great Thanks
So happy with the decision of a swim spa over a pool. Nice to swim at night in a warm pool and relax or drop the degrees fo day before and have a swim in cooler water. The best of both world. Took me a while to get the understanding of chemicals but Just Spas were always ready to help and support if needed. Show details · 1
Follow-up · Doesn’t take up too much room ours is 4.5mx2.3m. The lights don’t affect your swimming ability. I found it not too hard to maintain the temperature just need to adjust the day before for the right settings. The cover is amazing and a must as they maintain the heat.
Find out how Just Spas compares to other Pool & Spa Shops
Know better, choose better.
In-depth reviews
6-Month Review: Exceptional Quality and Support from Just Spas Penrith I am writing this six-month long-term review of our Leisurerite CREW Spa from Just Spas. We opted for the Blue Marble Acrylic upgrade, Arctic insulation, and an added circulation pump with two waterfalls. The Buying Experience Our journey started at the Penrith showroom. I… Read more · 1
was greeted politely and all my technical questions about maintenance were answered immediately. The showroom is impressive, and it was clear right away that they sell high-quality products backed by years of industry experience. After visiting four different spa retailers, my wife, son, and I returned to Just Spas. Kelly-Jo was incredibly helpful, guiding us toward an even better configuration than we had originally planned.
Value and Delivery I made an offer that was surprisingly accepted. Even though it was a custom order, the spa was manufactured and delivered without any fuss within just two weeks. I chose them for their local presence, competitive pricing, and a warranty that offers genuine peace of mind.
Performance & Lifestyle My family uses the spa almost every day. It’s lovely in the middle of winter, and during heatwaves, it’s amazing to use as a "cool pool" after my cycling workouts.
After-Sales Support While maintenance was a bit confusing at first, the team treated my concerns as their own. I recently had a major issue with water contamination; the staff guided me through the resolution over the phone with patience and expertise. (Pro tip: Never use rainwater to fill your spa, as it leads to contamination!) I give Just Spas five stars across the board. They are a long-standing business for a reason. Highly recommended!
Purchased a swim spa from Just Spas Cambridge and Sonny was excellent to deal with. The swim spa arrived with some minor damage, the wrong size cover and discoloured external panels. I have no issues with the incorrect size cover which has been replaced and the external damage to the spa I am told will be rectified. However had a phone call from… Read more
their head office from a women named Jodi. She told me they would send out one replacement panel to try and match the external colour, however if it didnt match they would not do any further work to resolve my problem of different shades of external panels. I explained for 40k I expected all panels to be the same shade of grey. She basically said to bad, they will fade in a year and should look the same. Jodi was extremly rude, proving to me that the after sales service is nearly none existent. I asked her if she could see the different shade of panels in the photo I provided and she said they all looked the same, even though Sonny at the Cambridge branch could see the difference(photo attached). After having such great service at the Cambridge outlet we were completley dissapointed with the poor attitude from head office. If we new we were going to recieve such poor after sales service we would not have purchased from this company.
*Absolutely Love Our Cyclone Typhoon Spa!** We recently purchased our **Cyclone Typhoon Spa** from **Just Spas Gepps Cross**, and the entire experience has been nothing short of amazing! From the moment we walked into the showroom, John made us feel welcome, informed, and confident in our choice. Both John and Wade took the time to walk us… Read more · 1
through all the features and helped us find the perfect spa to suit our space and lifestyle. Delivery and installation were seamless — professional, punctual, and completely hassle-free. Once everything was set up, Wade even came out personally to check that everything was running correctly and showed us how to operate the spa more efficiently using our solar power. That extra level of care and service really impressed us! Now that it’s up and running, we can’t get enough of it. The powerful jets, comfortable seating, and sleek design make it feel like a luxury resort right in our own backyard. It’s perfect for unwinding after a long day or entertaining family and friends on the weekend. A huge thank you to the **Just Spas Gepps Cross** team for their outstanding service, product knowledge, and genuine customer care. We couldn’t be happier with our purchase — highly recommend them to anyone thinking about adding a spa to their home!
Recent reviews
Purchased spa everything went to plan except issue with a leak. Staff at Gepps cross very helpful and had it fixed in a couple of days. So far so good. Good communication Show details
The guys at Gepps Cross were fantastic, tried out the swim jet function in-store which provided a real insight and sealed the deal for us. Definitely recommend!! Maintenance and the functions within the touch panel are top notch. Show reply
We are in love with our new spa from Just Spas. The customer service has been really great from the very start, they even recommended the man to life the spa into our property and he was great too. We have found the after sales service has been exceptional also and Aimee from Hallam has been very helpful. We use our spa very often and really enjoy our new relaxation space. Show details · 1
Really happy with our experience with Just Spas Penrith. From purchase through to installation the engagement was fuss free. The spa is premium product and truely does come with great customer service. We use it every second day and you do have to do maintenance every week to ensure it is healthy but its is so simple. Thanks Just Spas Penrith. Show details · 1
Absolutely LOVE our spa! Customer service exemplary, magnificent! So glad we purchased. Big thanks to Pete for delivery…he’s a genius. It was a tight squeeze but he avoided all obstacles and so quick. Just Spas…Just outstanding! Show details · 1
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Andrew, Thank you for taking the time to leave your… Read more