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Just Spas

Just Spas

4.0 from 50 reviews

Reviews

4.0

50 reviews
5
(35)
4
(2)
3
(0)
2
(2)
1
(11)
  • Value for Money
    4.7 (22)
  • Cleaning & Maintenance
    4.9 (19)
  • Product Quality
    4.8 (23)
  • Return Claim MadeYes (1) · No (25)
  • Warranty Claim MadeYes (1) · No (25)
  • Purchase Type
  • Customer Service
    4.5 (24)
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Sawmill Lodge

Sawmill LodgeGreater Melbourne (Metropolitan), VIC

This spa is one of the most comfortable and easiest spas to use & keep clean LOVE MY SPA

published

used almost every weekend as its at our holiday place
have found it extremely easy to maintain with the easy care spa products & being able to control spa with WI-Fi has made it even better

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store Locationpool & spa show Melbourne
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The reviewer stated that an incentive was offered for this review

Great service and amazing end product. Life changer!

published

The Urban Pool swim spa is used over 4 times a week and the kids love it. The pool maintenance is straight forward and the build quality is fantastic. I would recommend this as a great alternative to a traditional pool.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
Store LocationCheltenham
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Peter

PeterGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Very happy

published

We spent just over an hour at Just Spas Cheltenham after driving from Sunbury..... we have been looking at a few Spas for us but after spending time with Kumar..... we have just purchased the Monsoon spa and on top of that we purchased an infrared sauna from Kumar...... it’s true what they say that service and honesty pays off thanks Kumar

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCheltenham
See all answers
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  • Verified customer

Love our swim spa

published

We purchased a Bullfrog swim spa and are really happy with it. Great way to relax and kids could spend all day in it (if they were allowed). We had some issues during production but they were quickly resolved and our spa was finished within the specified time. The team at Just Spas have been really helpful and great to deal with throughout the entire process. Thank you for great service.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

lauren m.

lauren m.Greater Melbourne (Outer), VIC

  • 4 reviews

Love our new spa

published

We use our spa all the time and my kids love it so easy to use and maintain. Just spa we’re fantastic to deal with ever step of the way

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSpa and pool show
See all answers

The reviewer stated that an incentive was offered for this review

Ingrid F.

Ingrid F.Western District, VIC

Absolutely love it!

published

We absolutely love our new swim spa. It looks really beautiful of an evening, with the lights on and the fountains running. It has certainly been a good incentive to do a bit of exercise and has improved the back yard no end. The staff has been exceptional to deal with from time of purchase to delivery.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Store LocationPool and spa show in Melbourne
See all answers

The reviewer stated that an incentive was offered for this review

Amazing absolutely love it

published

Really happy with our spa, absolutely love it, especially after a long day. The service has been fantastic from the sale to the delivery and even the phone calls and emails to check to make sure we're happy with everything and had no questions.
Thank you Just spa's, most companies these days are just happy with a sale but give no follow up to check that everything is running smoothly.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationHallam
See all answers

Great to deal with

published

Very helpful staff when purchasing the spa, they helped us after a very disappointing purchase with another company. Good to deal with, the spa looks great but we were suppose to get installation instructions and haven't.. communication has been unrelyable otherwise the staff has been very helpful and considerate. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationHallam Vic
See all answers

The reviewer stated that an incentive was offered for this review

Fantastic service with very knowledgeable staff!

published

I have been very happy with the service and advice I have received before and after I bought my new spa. I highly recommend Just Spas Cheltenham and was also very happy with their prices.

The reviewer stated that an incentive was offered for this review

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George D.

George D.Greater Melbourne (Metropolitan), VIC

Love our spa

published

We recently bought our spa from Kumar at Just Spas Cheltenham. Kumar was extremely helpful throughout the entire process. He was professional, friendly and was happy to answer our endless queries. If you need a spa I would definitely recommend a visit to Kumar in Cheltenham. We use our spa regularly and is easy to maintain thanks to the great help and advice from Kumar.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationJust Spas Cheltenham
See all answers

Select the right store - CHELTENHAM!

published

This review is strictly based on Just Spas Cheltenham. In my experience the customer service differs greatly between stores from non existent to bend over backwards.

Kumar is the face/voice of Just Spas Cheltenham and I commend him on his wonderful, prompt and friendly customer service.

Even during difficult times of COVID-19 I was able to call, discuss, pay and have a spa delivered within a space of 2 days even living 100km+ away. The transaction was simple and effortless.

I wish Kumar every success in his business.
I can highly recommend Just Spas Cheltenham and ecourange you to make him your first point of call even if it’s not your closest store.

Customer Service
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCheltenham
See all answers

The reviewer stated that an incentive was offered for this review

Mike

MikeMetropolitan Adelaide, SA

After Sales Support is Terrible

published

Bought our spa from Just Spas Adelaide and the after sales support has been dismal. A faulty diverter on our swim spa has not been repaired correctly and it no longer works as it should. Communication from Just Spas is terrible, as their standard response is "I have passed on the info to our service team and will contact you asap." Unfortunately asap never comes. Over 4 months after delivery and our swim spa still hasn't been fixed properly. Don't deal with Just Spas Adelaide - you will do way better with literally ANY OTHER swim spa company.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Store LocationJust Spas Adelaide
See all answers
Ernie Galambos

Ernie GalambosSouth-Eastern Region, NSW

Couldn't be happier

published

Couldn't be happier with our new spa, loving every minute of having it.
Would recommend Just Spas if you're looking to buy a new spa - they have been very easy to deal with.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationPenrith
See all answers
Gary

GaryGreater Melbourne (Outer), VIC

  • 2 reviews

Concerned with their “Rights” rather than doing what is right.

published

Said enough in the title. Never experienced a company more concerned about their rights (their own remark) then doing what is right. Albeit we were 4 days late to notify them that our house electrical would not support a spa (reason for deposit was mutual agreement that we should first verify) they would not return deposit. Took
Us longer because we had multiple sparkys verify capability to support spa. Claimed their hardship outweighed our own and it is their right to keep deposits. I should have read reviews first as I found out we were not the first with deposit issues with them.

Purchase TypeSpa
Store LocationHallam
Chris and Di

Chris and DiSydney, NSW

So relaxing!

published

We purchased our spa after viewing various models at the recent Pool and Spa Expo. We were replacing an existing 20 yr old spa so we knew what we were looking for. We chose the Crew spa because it suited our needs and was Australian made (a significant buying point).
The spa was available within weeks and delivered by 2 friendly and capable gentleman. Our questions were answered and follow up advice was provided by the helpful and knowledgeable customer service at the Penrith showroom.
We love to use the spa after a busy day or when family and friends visit and maintenance is quick and easy.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Purchase TypeSpa
Store LocationSpa Expo at Rosehill, Sydney. Follow up by Penrith store
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The reviewer stated that an incentive was offered for this review

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Peter X

Peter XSydney, NSW

Exactly what we didnt know we needed !

published

We accidentally bumped into Jade from Just Spas in Penrith at the Outdoor Pool & Spa Expo and purchased the Monsoon Advantage. We weren't in the market for a Spa but were blown away with the spa and Jades customer service. We modified our entire backyard to accommodate the Spa and Jade and the team supported us all the way with advice on every aspect. We are up and running 4 weeks later and our 18 & 21 year olds who were originally against a Spa are officially prunes - they love it! We use it everyday now, and if we need any help Jade is only a friendly phone call away. Cant recommend the team at Just Spas enough, we live an hour away so the phone support has been fantastic. Thank you Jade !

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Jill

JillSouthwest, VIC

Such a life saver !

published

Our Just Spa is everything that they promised it would be !
Great service and help from the staff from purchase to delivery and set up . We would have no problem recommending them to our friends PLUS they are an Australian Company

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationMelbourne Pool and Spa Show
See all answers
Catherine Beckingham

Catherine BeckinghamGreater Melbourne (Metropolitan), VIC

Everything we had dreamed of and more...

published

We use our spa at least once every week (more at the moment with the lockdown!) With the products Kumar (Just Spas) has given us, we are able to easily maintain the spa with crystal clear, clean, healthy water. It really is such a luxury and the kids love to play in it too. I think they use it more than they would a pool because it is so warm! We love playing music through the speakers too. A great product and everything we could have wanted from a home spa.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCheltenham
See all answers

The reviewer stated that an incentive was offered for this review

Monsoon Advantage

published

We are using our spa Mosoon Advantage every night and so relaxing. The service was great. The spa is a fantastic size. We love it! 2 recliners and 4 seats. Plenty of room.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
See all answers

The reviewer stated that an incentive was offered for this review

Daryl

DarylThe Mallee, VIC

Great Spa

published

We use the spa every week and it is great to maintain with the on-board Ozone system and filtration system it always looks sparkling clean. Just Spas also have a great backup service and technical department for great advice.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCheltnanham
See all answers

The reviewer stated that an incentive was offered for this review

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