Just Spas
Verified515 reviews
AI reviews summary
Pros
Verdict
The experience is defined by highly professional sales staff and a smooth delivery process that handles complex installations with ease. While a few individuals reported long-term durability or warranty coordination issues, these do not represent a broad trend across the dataset. The overall sentiment remains very positive, particularly regarding the helpfulness of the local showroom teams.
We were very happy with the service from Wade and taking the time to show us the different models Once we decided on the monsoon spa the process was easy including delivery to the Yorke Peninsula Our spa arrived before the expected due date which we were happy about We use the spa daily and well worth the money Show details
We recently bought a Cyclone Tempest Plus, and we’re really happy with our purchase. A big part of that is thanks to Ally. She was friendly, knowledgeable and genuinely helpful from our first conversation, and it was because of her service that we decided to buy a spa at all. She took the time to answer our questions and made the whole process… Read more
easy.
We did have a small teething issue: a minor leak caused during transport. The team was professional about it and had someone out to repair it straight away, which gave us a lot of confidence in the company’s after-sales support.
We love the look and feel of the unit. One feature we especially appreciate is being able to schedule the heating and filtration to run during the day, so it doesn’t drain our solar battery. That’s a real bonus for us.
Thank you to Ally and the whole team. We’d happily recommend them to anyone considering a spa.
We recently purchased our Aqua Plunge spa from Ian at Just Spas Gosford. From the first interaction Ian was professional and helpful. Ian communicated well throughout the build and delivery which made our experience even better. I recommend going through Ian if you’re looking at getting a spa. We have 2 adults and 3 kids at the house all different… Read more
ages and all love it, youngest being 6 and can just stand in the plunge section which is amazing , all can get included in the fun!
Reviews with attachments
- +5
Zepher Spa. The right size for both of us. The purchase and delivery was great. No issues. Quality of this spa seems so far very good. Being used every day. Programming is easy. Thanks to Wade after sales assistance I needed. With Heater on. Uses approx 3 kw of power. Can program when Not to bring heater on. Solar at home covers the power… Read more
easily in our case. We purchased separatly a floating thermometer as well. Bluetooth to stand alone display. Comes in handy to see the water temp outside. Have created a folder with all the printed out spa information received from Just spas. This is kept in a box with all the chemicals also received.
Extremely good customer service by Ian at Just Spas Gosford. Prompt communication and comprehensive information provided through all parts of the purchasing, production and receiving of the spa. No hiccups with delivery or craning in of the spa. Everything was seemless. Our spa is the perfect fit. Show details
Just Spas went to great lengths to outline all the different spas available what they provided and made it easy for us to navigate in making a decision. Delivery and setting up the Spa in the back yard was stress free and timely. Show details
Very helpful and great price for quality product Love our tornado spa Show details
Just brilliant. So no more to say other than get one Show details · 1
Great Spa. Excellent service from Ian and his team. Delivery occurred on schedule and after sales support has been A1. Show details
Absolutely love it ..fantastic customer service no question was to silly or to small ....the team at Gepps Cross amazing Highly recommended Show details
Ordered our Typhoon spa in April 2026 from Just Spas Gepps Cross. John and Michelle were amazing through the whole process with ordering, option choices, updates on manufacturing and delivery, with follow-ups after the delivery to make sure everything has gone smoothly. Once all setup, the daily use has been amazing. Easy to use, with great sound system. Highly recommend and have already recommended to friends. Show details
⭐⭐⭐⭐⭐ Cathy at Just Spas Penrith is absolutely amazing! As first-time spa owners, she went above and beyond to look after us and made us feel like family. Her service, care and kindness were exceptional. We couldn’t recommend her highly enough! ❤️ Show details
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- +1
Easy to operate, works well, looks great! We love it!
Excellent helpful service from the lovely Sam, she answered all our questions and found the perfect product that suited us and our needs and with in our budget. Has provided ongoing support throughout the whole journey so far.
We have purchased our Spa from Sam at the Penrith Store. Sam was exceptional, her Customer service and acknowledge were extremely exceptional. We have been to the store a few times since, to get further understanding on how to teat, clean and maintain our spa. Each time, Sam was exceptional. We love going there to just speak to her and get great knowledge regarding the Spa. Thank you Sam! Moose
Sam was fantastic from start to finish in helping us find the perfect spa that meet all of our requirements. The customer service and delivery of the spa was next to non and the turn around time from production was excellent.
The sales team at just spas West Gosford were very helpful and knowledgeable, had all the information for me, once the slab was finished installation was a breeze
Latest follow-ups
Purchase, delivery and after sales follow up has been excellent. The quality of the spa is first class and we are enjoying it daily in these cold winter months. Thanks to Wade and Michelle for all their help and advice. I have no hesitation in recommending Just Spas if you are in the market for a spa. Show details
Follow-up · We are finding our spa to be very reliable and are using it daily in this cold weather. I am yet to receive an updated electricity bill so I am unable to comment on running cost however I have solar and batteries so running cost is not an issue. My wife and I are very happy with our spa.
We have been impressed with all the ladies we dealt with at JustSpas Penrith. They were all very well informed about spas and also happy to teach us how to optimally care for our spa. We purchased a Cyclone Monsoon and a sauna. This is an… Read more · 1
expensive purchase that is designed to last many years and have regular use. So "do it once and do it right" is a good guide. We are very satisfied with choosing JustSpas and happily recommend them. They made it possible to have a very swift selection and purchase process. This is the first time we've ever made an online review for anything (preferring online privacy) so that speaks for itself. Thanks to JustSpas, we ended up with a good quality unit and the right guidance on how to keep it in top shape. That means we can just enjoy its benefits. The only thing I'd improve would be for their store not to be so far from where we live, but we can't control that! Despite this, they're fantastic on phone or email if ever needed. Highly recommended.
Follow-up · ProductReview asked for a "one year on" follow up review. TL:DR: Staff great, spa itself is power hungry even with economy settings, spa maintenance gets good results, the overall quality of the unit is high. Details: The experience with the JustSpas team was v positive and they continue to be good. The spa itself has been very good. We have been… Read more
- +3
We couldn't be happier with the service we received from the team at Just Spas. Our 4m swim spa is amazing, the 13kw heat pump is unbelievably efficient and quite, one of the best purchase we have ever made. Show details · 1
Follow-up · The whole installation process couldn't of been made an easier, every bit of care was taken.The rollup cover keeps the heat in and is a one person installation and removable with ease. The heat pump is super quite hardly know its running, and cheap running on power for a big unit.
In-depth reviews
Exceptional service from the team at Just Spas Adelaide. From the moment we started looking at swim spas, we were impressed by the professionalism, communication and customer service provided throughout the entire process. We received regular progress updates, all of our questions were answered promptly, and our swim spa was ready for collection… Read more
much sooner than expected.
A big thank you to John for the time he spent with us in the showroom. His product knowledge was excellent, and he took the time to thoroughly explain the options available without ever making us feel pressured.
We would also like to acknowledge Michelle, whose support and communication over the phone were outstanding. She kept us informed at every stage and made the whole experience seamless.
The entire team made purchasing our swim spa an enjoyable and exciting experience. We would highly recommend Just Spas Adelaide to anyone looking for quality products backed by exceptional customer service.
Highly recommended!
Find out how Just Spas compares to other Pool & Spa Shops
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Just Spas were a great choice for us. After meeting the helpful team members at the Spa show in Melbourne, we decided on the Cyclone Twister with the SpaRiser and StepGuard. After alot of research on what would be needed for the fencing regulations, we were confident this combo would meet requirements and we could enhance the whole patio area to… Read more
make the most of it for the family and friends. It was some time and effort to work through all this and get the power connected, so it was important to trust the supplier to inform and help us make the right choices.
Aimee from Just Spas Hallam was super throughout the sales process. The delivery was smooth and she gave some great advice on what we needed to do to get it all started up, advised on the maintenance and chemicals, and helped solve our questions and issues we had on the first days.
3 months in and I’m delighted with the Cyclone, we’ve had so much use and fun. Its easy to use, reliable and the SpaRiser and StepGuard allowed us to fit it all into our space perfectly - looks great with some touches from extra lighting and decor. Highly recommend Just Spas!
6-Month Review: Exceptional Quality and Support from Just Spas Penrith I am writing this six-month long-term review of our Leisurerite CREW Spa from Just Spas. We opted for the Blue Marble Acrylic upgrade, Arctic insulation, and an added circulation pump with two waterfalls. The Buying Experience Our journey started at the Penrith showroom. I… Read more · 1
was greeted politely and all my technical questions about maintenance were answered immediately. The showroom is impressive, and it was clear right away that they sell high-quality products backed by years of industry experience. After visiting four different spa retailers, my wife, son, and I returned to Just Spas. Kelly-Jo was incredibly helpful, guiding us toward an even better configuration than we had originally planned.
Value and Delivery I made an offer that was surprisingly accepted. Even though it was a custom order, the spa was manufactured and delivered without any fuss within just two weeks. I chose them for their local presence, competitive pricing, and a warranty that offers genuine peace of mind.
Performance & Lifestyle My family uses the spa almost every day. It’s lovely in the middle of winter, and during heatwaves, it’s amazing to use as a "cool pool" after my cycling workouts.
After-Sales Support While maintenance was a bit confusing at first, the team treated my concerns as their own. I recently had a major issue with water contamination; the staff guided me through the resolution over the phone with patience and expertise. (Pro tip: Never use rainwater to fill your spa, as it leads to contamination!) I give Just Spas five stars across the board. They are a long-standing business for a reason. Highly recommended!
Positive reviews
We are very happy with the professional service from Ian at just spas west Gosford & the after sales continued support from them We are extremely happy with the quality of the spa as well
Big thank you to Sam from just spa Penrith, from start to finish she was amazing. So helpful, knowledgeable and attentive, guiding us through the options to help us choose the perfect spa for our needs. Show details
Our journey started late 2025 but due to site construction we didn't take delivery until September 2026. Ian and Jade have been extremely helpful through the whole process, not an ounce of pressure. Walked us through the processes and commissioning, aftersales service has forepassed our expectations. We would highly recommend Jade and Ian at Just Spas west Gosford in a flash. Thank you both. Show details
Negative reviews
Do not believe the number of adults they claim can use their spas. Our supposedly upto 6 person 1400L capacity spa is only able to seat 3 people. One in each of the two lounges and one in the the other "two" seats. The double seat is so close to gether and angled in a way that makes it impossible to seat two small adults making it only useable for… Read more
one. Friendly helpful staff with good follow up service. Very poor spa design. Would have been nice to be able to fit 4 adults in our "6" person spa. Should have just got a two person lounge spa. Cheaper to buy and run. This company needs to incorporate basic design and testing principles into their product development. Staff and service 5 stars, the product zero stars.
UPDATE – AUGUST 2026: Unfortunately, I need to completely revise my original 5-star review after experiencing what happens when something actually goes wrong. Only THREE MONTHS after purchasing our brand-new spa, the pump developed a major leak. It was losing around 10% of its water every hour and became completely unusable. It was also only… Read more
when we needed warranty support that we discovered Just Spas Adelaide doesn't actually handle it. The warranty is handled by Spa Industries Global in Victoria, who send parts to South Australia and allocate the repair to an independent subcontractor.
We submitted our warranty claim on 25 July with all requested information and photos.
Then... nothing.
No acknowledgement or response until WE chased them.
From that point onwards, we have had to chase virtually every stage ourselves — the warranty claim, the parts and when the technician would actually contact us.
We were eventually told that their technicians are subcontractors with a "standard booking time of 2-4 weeks" and that Spa Industries "unfortunately do not have any control over availability".
This is YOUR product, YOUR warranty and YOUR subcontractor. Why should your service arrangements become the customer's problem?
This experience is particularly disappointing given the marketing around these spas being Australian Made. Just Spas specifically promotes Australian-made spas as being "easy to service and spare parts can be sourced locally", along with the benefit of an "Australian Factory Warranty".
Our reality has been a three-month-old spa failing in South Australia, dealing with a warranty department in Victoria, parts being shipped interstate back to SA, waiting for an independent subcontractor, and having to continually chase everyone ourselves.
After weeks of this, and only after we pushed hard to get things moving, a technician was finally booked. I genuinely believe we'd have waited another 2-3 weeks had we simply sat back and waited.
Then, incredibly, once the technician was booked, Spa Industries Global's Service & Spare Parts Manager emailed us asking us to REMOVE the negative Google review we'd left for Just Spas Adelaide because they had "now arranged for the issue to be attended to".
Seriously?
Arranging the warranty repair doesn't erase the experience we've had getting to that point.
My original review accurately reflected the SALES experience we had at the time. Unfortunately, you don't really know how good a company is until something goes wrong.
After experiencing the after-sales and warranty process, I can no longer recommend Just Spas / Spa Industries Global and have changed my original 5-star rating accordingly.
After sales service???? We have a signature swim spa in Barooga NSW. I have contacted every service person within an hour's drive and no one is interested in working on this brand. The authorised service agent (an hour away) just doesn't care. Be careful buying this brand. Show details
Hi Shayne, Thank you for taking the time to leave your… Read more (+1 reply)
Hi David, We are so thrilled to hear about how happy… Read more