Iden Loan Services

keep looking – hi intrest rates lots of hidden fees not happy need to get out and refinance other lenders over 1 percent cheaper

Always happy to take your call – Speak to real people. They have some long term people there - Dianne has been there for ages, and have spoken to her lots of times

Very Happy with Iden – I was in the process of going elsewhere to get better rates (home loan) and by chance connected with the NSW General Manager (ie [name removed]); he was such a pleasure to deal with and has been so helpful that we stayed on with them (obviously under better rates!) and I like dealing with him so much that I doubt we'll ever change finance coys! … Read more

(unless he moves elsewhere) Honest, reliable, creative, provides helpful pragmatic advice Car loan took a bit long to get approved ...

Investor Specialists – We own 3 properties and moved all our loans over to Iden 3 or 4 years ago. Our mortgage broker negotiated a fantastic interest rate for us and the approval process was fast and painless. We have set and forget all our loans with Offset accounts attached to reduce interest. Best of all, being expereinced property investors we really felt the… Read more

loan assessors understood our personal requirements rather than a big Bank who just treated us as another sausage in the factory.

As an example, we had a timing issue with one of our settlements; the Customer Service Manager gave me her personal mobile phone number to call in case we needed any help outside business hours! How many big Banks are going to do that for you? No fees, great customer service. Upfront fees a little higher than majors

Terrible – From my experience Iden is dodgy. Check your loan documents and make sure they send you a Loan Offer document stipulating all T's and C's associated with loan.Do not fall for their their excuse "our fax was broken". Check loan discharge fees as they do not make this availab le to me (only in lengthy loan docs sent to my solicitor day before… Read more

settlement). My 5 years is up Massively excessive Early Repayment Fees (locking you in for 5 years) 3 months interest (Early repayment fee) for the first 3 years and 2 months interest + $1699 for (Early repayment on 4th and 5th anniversary).

Ultimaely it was my fault for signing the late documents but it was my first home loan so i will take it as a learning experience.

Do not use this organisation. Interest rates is also 0.6% above market for my current Variable "Professional" package thru Challenger

Bad – Not happy with Iden at all. I pulled out after 5 years with this mob. I paid the price when I got out as they hiked up discragge fee to $500 without any justification. Their loan consultant kept misleading me as I considered other options. So watch out for all the fees and charges as you will pay big time when you finally pull out and go… Read more

elsewhere. There are no monthly charges. Excessive Mortgagage discharge fee. This was showed only $150 at settlement. But recently I had to pay $500 as mortgage discharge fee when I refinanced my loan with another Funder. Interest rate hike applies immediately but interest rate cut takes a month to kick in.