Misleading and cheated
Not sure how they're allowed to trade as i'm sure they're breaking some kind of consumer protection law. They sold us a bundle offer (phone lines, mobiles, internet etc.) that turned out to be too good to be true. They clearly took advantage of our lack of IT expertise. Once the agreement was signed, they were impossible to reach. They could only deliver on part of the agreed products. After months of chasing them down they finally agreed to give us a refund of the 'tech fund' they allowed for the mobile phones they couldn't source which was nowhere near sufficient for the number of mobiles so we are left with a $35,000 bill for a $10,000 telephone system.
I'd give 0 stars if I could.
Edit: they replied they fixed it, they didn’t. They also asked me to remove my review. I won’t. They have just disconnected all our mobile phones. Unbelievable. Do not use these guys if you want any type of reliable service. Don’t know if I have phones or internet from one day to the next.
They promise you the world, then deliver next to nothing. 2 years after signing over to Ignite and it is the WORST decision ever! Not often you'd hear this, but I would go back to Telstra in a heartbeat if I could. Don"T sign up with these guys if you want a working reliable phone system.
Absolutely rubbish telco.
Three Internet services down on Saturday. No tech support on the weekend. Only voicemail. No follow up whatsoever. Four days and still waiting. Do not deal with this company ever.
Do not go near this company
Their business service is absolutely trash, with wrong info given, no AH service, phones lines go down all the time, faulty equipment.
Do not go near this company especially if you are in business.
Gutter trash service
Avoid. Gutter trash service that will cost you money.
- Service constantly goes down with no explanation
- Can't contact anyone at the company. Phone numbers are either dead or nobody answers.
- Response to email can take weeks
dont go near this company
i ask for a payout they told me this will be email to me im still waiting this was two weeks ago should not be in telecom if they can not to there job
Avoid these people, nothing but trouble.
Worst service ever, do not sign any contracts with Ignite. A long list of promises never kept, no customer service at all. Takes weeks to get a tech and then they send a tech that knows nothing, so then waiting weeks for another tech. Never return calls or emails, no after hours support, if you have a business do not use these people as you will go without phones while they take days to sort issues.
Finally found a place that actually calls you back when they say they will, took a day to fix my connection but was called and made aware of the situation.
Ignite are an absolutely amazing company to deal with! They listened to my needs got to know and und
No complaints or issues, Ignite has been excellent from start to finish and continue to be a great support for my business. I have never had any drop outs of service and am very satisfied with how the service is being delivered. I would highly recommend anyone to use their services!!!
Great experience with Ignite. We signed up for new phone systems, great service. Everything promised was delivered on. Would highly recommend Ignite
Smooth sailing so far.
Internet seems to be working faster. Company is easy to speak with and were pretty helpful, Spoke with Ryan. Would recommend.
Questions & Answers
I sign up with Ignite and a few other recruitment agencies, so far Ignite is the worst one. I completed the speed test a few years back, never got a job with them. I applied for a position rang to speak to the agent (Josie), left a message but did not come back to me. A few days later I got an email saying that I was unsuccessful. That's amazing!
Hi Happy Cat,
Just wanted to let you know that you have the wrong Ignite.
We are a telecommunications company not a recruitment agency. I am however familiar with the Ignite recruitment agency that you speak off.
I hope you have a good day.
Get an answer from our members and Ignite Telecom representatives
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