Ignite Telecom

fast and efficient service – I have a business and my phone service was not working, could not make a phone call or receive a call. As my internet was still working I went online and got in touch with Ignite . Camille was great she gave me instructions as to how to reset the phone system and it was up and running in under 10 minutes.

Professional Service – I have a problem with my landline in that I cannot receive any calls which is frustrating as it is a business line. I am fortunate to be dealing with Camille who despite the fact that the issue is still not resolved has been untiring in her efforts to help resolve the problem, She is always so courteous and informative as to the state of progress… Read more

in trying to resolve the problem. Without her I would have terminated my contract but her compassion and dedication to resolving this issue has been heartwarming.

Satisfied Customer! – The team at Ignite Telecom can be described as honest, committed and overall supportive! "Delivering solutions, not broken promises." Is what Ignite Telecom promise their customers, and I can confidently confirm all my questions have been given solutions and all my promises have been fulfilled effectively and timely. Overall, as a customer I… Read more

can gladly say I am extremely overjoyed with service. It is the first provider I have been with who put their customers first and will persist till a resolution is found!

We changed our business provider from a large telco, to Ignite - and haven't looked back! – Highly recommend Ignite Telecom. We changed our business provider from a large telco, to Ignite - and haven't looked back! They have assisted us in consolidating our systems and processes and provided a solution that has better supported our business. The transparency and ongoing support has been incredible.

So easy to get in touch with! – I've used Ignite Telecom for my WFH arrangements & mobile services for the past 3 years. The NBN drops out from time to time, but I can always trust that I'll be able to reach an Ignite account manager quickly, and that they will go above and beyond to fix any issues. I highly recommend Ignite Telecom to any business looking for that personal touch. Show details

Excellent service!! Very reliable – Since moving over to Ignite Telecom our network has been reliable, extremely fast and consistent. Exactly what we were looking for. When I first signed up the customer support team were incredibly professional and helpful Very highly recommend!

Excellent service – We were unhappy with the service of our old provider and Ignite telecom have been exceptional from the time we decided to move across they have delivered and continually provide that personal touch and care about helping our business. Highly recommend if you don’t feel the love from your provider

Reliable, Responsive & Professional – I was with a large well know telco and could not find a solution to fit my business needs so reached out to Ignite Telecom. They took me on a journey so I understood the products I was purchasing and how they would improve my business operations as a solution and increase staff output. After we signed up they didn't disappear, we were supported… Read more

and all promises were delivered on time and professionally. We now have our own account manager dedicated to supporting and ensuring our account is up to date with the latest offers and pricing. Final outcome was a reduction in systems and processes. Complete visibility into my contact centre, office staff, and field agents, but above all increased sales with a solution that better supports my business and customers. Highly recommend

Misleading and cheated – Not sure how they're allowed to trade as i'm sure they're breaking some kind of consumer protection law. They sold us a bundle offer (phone lines, mobiles, internet etc.) that turned out to be too good to be true. They clearly took advantage of our lack of IT expertise. Once the agreement was signed, they were impossible to reach. They could only… Read more

deliver on part of the agreed products. After months of chasing them down they finally agreed to give us a refund of the 'tech fund' they allowed for the mobile phones they couldn't source which was nowhere near sufficient for the number of mobiles so we are left with a $35,000 bill for a $10,000 telephone system.

I'd give 0 stars if I could – Edit: they replied they fixed it, they didn’t. They also asked me to remove my review. I won’t. They have just disconnected all our mobile phones. Unbelievable. Do not use these guys if you want any type of reliable service. Don’t know if I have phones or internet from one day to the next. They promise you the world, then deliver next to… Read more

nothing. 2 years after signing over to Ignite and it is the WORST decision ever! Not often you'd hear this, but I would go back to Telstra in a heartbeat if I could. Don"T sign up with these guys if you want a working reliable phone system.

Absolutely rubbish telco – Three Internet services down on Saturday. No tech support on the weekend. Only voicemail. No follow up whatsoever. Four days and still waiting. Do not deal with this company ever. Show details

Do not go near this company – Their business service is absolutely trash, with wrong info given, no AH service, phones lines go down all the time, faulty equipment. Do not go near this company especially if you are in business. Show details

Gutter trash service – Avoid. Gutter trash service that will cost you money. - Service constantly goes down with no explanation - Can't contact anyone at the company. Phone numbers are either dead or nobody answers. - Response to email can take weeks Show details

dont go near this company – i ask for a payout they told me this will be email to me im still waiting this was two weeks ago should not be in telecom if they can not to there job Show details

Avoid these people, nothing but trouble – Worst service ever, do not sign any contracts with Ignite. A long list of promises never kept, no customer service at all. Takes weeks to get a tech and then they send a tech that knows nothing, so then waiting weeks for another tech. Never return calls or emails, no after hours support, if you have a business do not use these people as you will go without phones while they take days to sort issues. Show details

NBN!! – Finally found a place that actually calls you back when they say they will, took a day to fix my connection but was called and made aware of the situation.  Show details ·  1

Ignite are an absolutely amazing company to deal with! They listened to my needs got to know and und – No complaints or issues, Ignite has been excellent from start to finish and continue to be a great support for my business. I have never had any drop outs of service and am very satisfied with how the service is being delivered. I would highly recommend anyone to use their services!!!  Show details

Professional Service – Great experience with Ignite. We signed up for new phone systems, great service. Everything promised was delivered on. Would highly recommend Ignite  Show details ·  1

Smooth sailing so far – Internet seems to be working faster. Company is easy to speak with and were pretty helpful, Spoke with Ryan. Would recommend.  Show details ·  1