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Dodo Internet
2.0 from 1,908 reviews · View Statistics

Reviews

  • Value for Money
    2.9 (716)
  • Transparency
    2.8 (655)
  • Customer Service
    2.8 (726)
  • Adequate Speeds Yes (374) · No (294)
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ppp
pppSydney, NSW

No response for the request online

published

They will automatically creat a request online for you to input any issues. Then, they never response to it. It does not matter how many requests you put in no reply at all. I tried to call the service number, however they said you have requests online and hanged up. I also tried to creat a new request to pay their attention, they closed it immediately, sent an email saying the new request duplicates the previous request, so they closed it. Can’t reachable, unsupportive, and horrible attitude.

Value for Money
Transparency
Not Happy Dodo
Not Happy DodoGreater Melbourne (Inner), VIC

Do not go with DODO. Do not do it! Would be zero if possible.

published
Incentivised ReviewNo
Connection TypeFTTC (Fibre to the Curb)
Lauren M.
Lauren M.Sydney, NSW

WORST EXPERIENCE OF MY LIFE

published
Value for Money
Transparency
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Chai
ChaiMELBOURNE
  • 3 reviews
  • 6 likes

Worst customer service ever.

published

Paid for the contract. Already appoint the installation date. Then, canceled the appointment twice. And reduced the speed as they told me the equipment was not ready. Needed to wait for unknown timeline. But I had to pay same price as agreed.

Value for Money
Transparency
Peter
PeterMid North Coast, NSW
  • 4 reviews
  • 1 like

Make you complain long enough till you give up

published

3 phone calls and 6 scummy agents later. They keep charging me after I cancelled. They upped my monthly bill too, and blame the NBN company (despite no one else raising fees)

Value for Money
Transparency
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Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
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Just don't

published

2 weeks to connect and they do it to the wrong property cutting off their WiFi. Absolutely useless company. Still haven't resolved the issue and we're now both left without internet. Also customer service is absolutely god awful, spent an hour on the phone holding only to get hung up on.

Value for Money
Transparency
DavidTheDave
DavidTheDaveSouth East Queensland, QLD
  • 2 reviews

Read Do Do's reviews before considering them.

published

I was desperate for an ADSL connection as Optus dropped all their customers in my area.

Do Do agreed to connect me. Had I known what I was in for I would have gone with ANY alternative.
It took them 23 days, dozens of phone calls and many live chat sessions to finalise my order. If they had deliberately tried to stuff up every stage of the process it could not have been more frustrating.

In 2021, in a first world country a change of internet provider should not be this fraught.

Value for Money
Transparency
J Fretton
J FrettonGreater Melbourne (Outer), VIC

Makes life easier thank you

published

The connection was getting very slow and started to dropout I called to have this fixed and the Tec was there the next day great service.
The issues i had were fixed promptly

Value for Money
Transparency
Fazmir
Fazmir
  • 3 reviews
  • 1 like

Can't even connect, a complete NIGHTMARE

published

Signed up, they couldn't simply connect the internet to the property. They did several troubleshooting and wasting days and finally said agreed to provide a refund. PLEASE DONT SIGN UP WITH DODO

Value for Money
Transparency
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Candice P.
Candice P.Perth, WA

Consistently great service and tech support. Highly recommend!

published

When things go wrong and tech support is needed these guys don’t keep you on hold for hours before someone picks up. Staff are helpful, smart, effective, respectful and efficient.

Value for Money
Transparency

Upload Speed and Price

published

Great Customer Service.
I will stay with Dodo for their NBN if is affordable and FAST.
I hope the great services will not change.
NBN Co. give you more stress.
UNLIMITED is and never was UNLIMITED/full of lies.

Value for Money
Transparency

Just don’t do it. Stay way.

published
Value for Money
Transparency

Terrible continuous internet connection

published

Moved house just over 2 weeks ago. Received a new modem and internet connection has been dropping in and out ever since. I have had to call up dodo 5 times in the past 2 weeks due to the internet not working. Even once the technical support people say the problem is fixed and it is working again, the connection will only last a day or two before it drops out again. A technician was called out and said that the connection will work again, and then 2 days later it dropped out. Not happy at all, as this should not be a issue so often and makes my partner and I extremely frustrated.

Value for Money
Transparency
PJR
PJRHobart, TAS

NBN -Dont Waste Your Money

published

I moved to Tasmania and was recommended to use Do Do. Big mistake. Continual issues with connectivity, I live in the city by the way. Connection dropped out at 0600 h this morning and 9 hours later still nothing. RangTech support no help and had little interest …….in fact no idea.
Cancelling my contract FAO next working day that is , if someone actually answers the phone and understands what is happening.
Avoid do do.

Value for Money
Transparency
Tazzy
TazzySouthwest, VIC
  • 2 reviews

Very helpfull

published

Had problems with my Mobile,could not have got better service from the operator I spoke to.Problem was rectified!I have been with dodo for well over 10 years and use all their services-home phone-Mobile-electricity-Gas.Always been satisfied!

Value for Money
Transparency
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Page 1 of 128

Questions & Answers

Russell L.
Russell L.asked
Internet

Need someone to come out and connect my modem up

No answers
Susan S.
Susan S.asked
Internet

I would like to get my money back, the NBN modem did not work. I contacted support service many times and I did not have any solution for my problem.

1 answer
Karen C.
Karen C.

Hi Susan, that was my experience with Telstra. I traveled 216 KMs, spent 20 hours on the phone and in queues with no joy. With Dodo I waited 7 mins on the phone, got the new modem quickly and a lovely young man sorted all my devices very very quickly. I'm sorry that you've had such a tough time of it.

Vlad L.
Vlad L.asked
NBN 50/20

what is Supercharged (FTTC)

No answers
See all Dodo Internet questions

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Dodo Internet

Details

Compare all 5 Dodo Internet
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $65.00$70.00$85.00
Typical Evening Download Speed 20.0 Mbps41.0 Mbps82.0 Mbps
Max Download Speed 25 Mbps50 Mbps100 Mbps
Max Upload Speed 5 Mbps20 Mbps40 Mbps
Service TypeMobile BroadbandNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimited
Compare all 5 Dodo Internet
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