12,171 reviews
AI reviews summary
Pros
Verdict
Dodo NBN is highly regarded for its affordability, proactive communication regarding plan savings, and efficient customer support. While occasional dropouts are mentioned, the overall experience is defined by reliable speeds and a hassle-free switching process.
I have never had a normal internet speed with Dodo!! From the beginning I had issues with the internet and they said we should upgrade to fibre network and also they said it’s going to be way faster which was a lie. The internet is even slower even after changing the system and many times I didn’t have internet. When contacted customer service… Read more
they said something in settings hasn’t been set up properly from the beginning and obviously it’s not my expertise to fix that!!’ But they always ask me to contact Comnet to fix it. They ask me to contact Dodo! And I have been passed between them!!! Any other company I was with before they fixed these kind of issues themselves. I think it is time to move on
These guys are the worst provider I’ve ever experienced crap andI slow internet service was appalling I cancelled them mid way through of my billing cycle I only paid half and didn’t want to give anymore. I mean when I showered I would get one song then it would drop out. Utterly useless. Don’t ever the advertise fast speeds I change yo a higher speed cause I thought that would but no still crap I’m nor with belong so much better
Big heads up to anyone choosing dodo. I have been paying for their top service at $93 a month for over 2 years and it has recently come to our attention that we weren't receiving the accurate service. Upon asking for a refund they are saying they can't provide it because it's my fault for not acknowledging the fault.. so I would strongly advise… Read more
everybody to do a speed test and check how much there actually getting. I have recorded every conversation with them as proof and they have even admitted to providing the wrong service, yet are still trying to not refund or provide an adequate solution for us. This is highly unacceptable and daylight robbery. This could turn into a class action lawsuit as I'm sure I'm not the only customer who has been dealing with this
Reviews with attachments
Smooth change from previuos provider to Dodo. Speed has been great so far. Everyone is happy at home while streaming from multiple devices at the same time.
Excellent service, fast and reliable! We used Dodo NBN interstate but had existing NBN setup for our home in QLD. This service was slow and nothing like Dodo so we convinced our landlord to allow us to switch to Dodo. Super easy to setup and use your own modem / router. Excellent monthly pricing too! Great for Teams meetings (WFH) and streaming TV / movies.
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I spent a while week researching internet plans amongst all of the internet providers in my area. Afterr days of sifting through data packages, add on specials, comparing prices per month and other things to consider when choosing an internet provider I narrowed it down to Dodo. But I still wasn't completely convinced I had found the best deal… Read more
around so I decided to go with that cute little meerkats voice in my head that I'd seen on tv a hundred times and "compared the market" and turns out I was right all along. Dodo had the top deal and I don't know why I questioned it as I, a now 40 year old, remember when the internet first came out my Mum connected the internet and our provider then was Dodo. So it seems they have always had the best deal since the internet began. It's fast, great priced, the app is easy to navigate to pay my monthly bill and make enquiries and if I'm stressing about being able to pay my monthly bill amongst all the other bills that come in they will help me through it and give me options to pay my bill so I can stay on top of things, getting what I need to pay paid, whilst my family enjoys the internet. I don't think I'll ever change from Dodo, I mean it's been just over 25 years and I'm still loving their product. I think I might even change my mobile phone plan to Dodo, after looking at their deals compared to the top mobile providers in Australia it looks like they've topped the list with best deals there too. Dodo, they really are internet that flies!!
I’ve been using Dodo for my NBN service and have had a positive experience overall. The connection is generally reliable with consistent speeds, although I have noticed some slower speeds at certain times. I haven’t had to contact customer support often, but whenever I have, they’ve been helpful and easy to deal with. Billing has been… Read more
straightforward, and the monthly cost is reasonable compared with other providers. Overall, I’m happy with the service and would recommend Dodo based on my experience.
Dodo are always friendly and doesn't hesitate to solve any issues around the home internet/wifi. They're always on the ball to make bills easier if needed. I highly recommend Dodo to any new or old wifi customers. Ashley
I also have Dodo mobile x 2 plans,I originally signed up in 2001 and have been a CONSTANT customer since then. Back then internet wasnt what it is today,we started with Dodo when it was ADSL and we also had the OTG USB plug in internet sticks for our tablets on the go,and also used it for the library PC and all the while we had our mobile phone… Read more
data plans too. I stayed 25yrs because of the service,and the patient Dodo Tech problem solvers that helped over the phone,when I'd ever had an issue,and they've been few. Other family members and friends have changed providers over these years and now I hear more of them have made the change to Dodo due to losing faith in others due lack of service,outages,lack of support and /or due to the rising costs etc..I don't see Dodo going anywhere,so I'll be happy to stay also.. Regards Trace...
I have been with dodo for a couple of years now and the service has been excellent
Meets the needs with a breeze! The transfer was fast and efficient. The connection has been excellent since it started. We haven't had any troubles in the first 3 months of using Dodo so the whole household has been happy!
I must say when we went through dodo at the start I through yes a company that dose not over charge you. Amazing and if something goes wrong they always let you know in plenty of time. There is only one thing that has changed that I don't like. At the start the one price included internet and email. Then I received an notice that you had to go… Read more
through a different company for email so they wanted to stop offering the email service but price has not dropped. Also the company offer the email was going to change 60 dollars a month. I said no I made my own email through Outlook dose not cost me anything.
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Never had an issue with our internet connection since we started with Dodo. The speed is consistent with what was advertised and we never had a lag or drop out moment when using it. My partner also plays a lot of video games and never had a problem with the connection. This is the best internet we’ve ever had and probably will forever have. Highly recommended!
The connection with Dodo is strong and the internet speeds are fast. When the connection does drop out, it’s due to maintenance and they email you about it before they do it. I tend to miss these emails and well it doesn’t take long for them to fix it at all, which is great. The customer service is a strong 8.9 out of 10. I highly recommend other people to use Dodo as their home internet provider. Thank you Dodo :D
Very impressive efforts by the Dodo crew. We were having difficulties trying to obtain an NBN connection, trying many providers including Telstra, and Optus who completely turn their backs others presented road blocks. Dodo went the extra miles and sorted out the NBNco mixup on addressing of a newly build area. They kept going until it was resolved and then offered me & my wife brilliant mobile deals with Infinity data for $19ea. Great work Dodo
Quick to setup same day activated within 2-3 hours. No router setup required, was automatic, speed is good as shown in screenshot
I’ve had a good experience with Dodo. The service has been reliable, and whenever I’ve needed assistance, the customer service team has been helpful and friendly. The process was straightforward and easy to understand. Overall, I’m happy with the service and would recommend Dodo to others.
Since I left my parents house, I needed a package and since after having dodo. I have felt great in bignning I felt upsand down but with dodo support I was paying high rate for ness internet they changed it to cheaper and still I feel after years of being with them I love their service 5 star performance keep up Ur spirit
Latest follow-ups
Promo pricing is decent, full price is poor for internet speed. Payment options and dates are extremely limited and inflexible. Can only be set once you sign up and not changed. Card only and no bank debit option. Connection seems stable and switching across was easy.
Follow-up · Haven’t had much success changing anything. Dodo will not change payment dates or offer flexibility. Will likely leave at the end of the promotion period.
We have been using DODO for many years now (9 I think) and we have been reasonably happy with them. The internet can be a bit patchy and lagging at times (more often than there should be) which is frustrating but I am not sure another provider… Read more
would be any better. Their fees are comparable and they are quick to send someone out to sort out a problem. They provided our router and when it stopped working, they sent out someone to check the NBN and then another to check the router when that didn't work. Unfortunately it was the router that needed replacing and we were unable to get it replaced under warranty and had to buy a new one. Loved it when we used to get Fetch through DODO and any issues with the box a new one would be sent out with the old one sent back to DODO. Now DODO have dropped fetch and our box has gone faulty and we now have to buy a new box because Fetch will not replace it. That's a shame. My only negative is not getting a discount or refund for when the internet drops out. If we lose internet for a day, we should get a day refunded/discounted.
Follow-up · Unsure about speeds but it does tend to drop out during peak times in the evenings. It doesn't seem to effect the television but my son notices it on his PlayStation. Customer Service is great, no complaints there. It's possible that I might get a better speed and no dropouts if I upgraded my plan but I'm not willing to spend anymore than I am… Read more
Worst network. Just waiting to switch. wont catch in the lounge room just a few meter away from the router in the garage
Follow-up · Yeah from the very beginning. Reset the router Same except for few meters networm is very poor
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Positive reviews
Just enough internet for a two person home, great friendly service when ever I have called Dodo. I have been with Dodo for many years and have recommended them to many people, here and in Tasmania.
I’ve been using Dodo Internet for a while now and honestly, I’m pretty happy with it. The internet has been reliable and the speed is good for everyday use, streaming and having a few devices connected at the same time. The price is also really reasonable compared to other providers, which is a big plus. I haven’t had any major problems with the… Read more
service so far, and for what I’m paying, I think it’s really good value. Definitely happy with my choice.
We have been with DoDo phone and internet for more than 20 years now. I would lie if I said that there was never a problem in the past but they were always able to sort out the problems for me. We live in a rural town which in its self can cause drop outs and slower internet. Dodo arranged for fiber to be installed ,and now I can honestly say we… Read more
very really ever have a problem. I am still with DoDo and have no thoughts on moving to another carrier. I have found that their service and support service has been great.
Negative reviews
I would rather give 0 stars but since that’s not an option 1 it is. Service is horrible, internet connection is a joke unless you want to call Dodo every day to get your service you have paid for. They will happily rip you off and give you the lowest service when you are already paying for the top service. You will get sent in circles trying to… Read more
get a refund or any help. DO NOT RECOMMEND. Better off going with Optus that’s who they buy their service off anyway.
NBN Fibre to the Home is most definitely available in my street and, in fact, many of my neighbours now have it on in their homes. Upon asking DODO about upgrading to NBN FTH I have been informed that "DODO can not offer it as it's not available in their system" and that I have the "option of going to another provider" Get your act together DODO, this isn't good enough.
I find your service disgraceful . I have constantly called with the same problem only to learn tonight that “Fred” tells me my modem that I got in April 2025 is out of warranty and I need a new one. Apparently he feels this MIGHT fix my on going problems.
Recent reviews
I believe it's a great price but the service was terrible, I mentioned 9 days ago about my moving house and I never received any reply until they cut my internet so I have to call them so I can move the modem and until then, they told me I need a new nbn and I have to wait 5 more days
Internet service is not just internet access. It requires consistency in not only service uptime but in customer service. I recently made the switch to Dodo because it ended up saving me like $30 a month from my previous provider, but boy has it been a rocky few weeks. I made the mistake of having the swap happen the night before a WFH day and it… Read more
made my work miserable. Constant micro drop outs, slow connection, a very painful day all around. Then came the intermittent spikes in latency. I ran a perpetual ping test and every 10 minutes, it would shoot from 15ms to 900+ms. I put in a tech service ticket, because I thought I'd give them the benefit of the doubt and maybe it was my fault for some reason. When they finally reached out to me, I sat there saying hello to a dead line for a few minutes before assuming it was a spam caller and hanging out. Only when I got the "Sorry we couldn't reach you" email did I realise it was Dodo. Twice this happened, both times I immediately followed up with testing with a colleague sitting next to me that there were no audio issues on my end. They ended up just closing my ticket with some somewhat helpful closing remarks. The problem is not the speed, but the consistency. Since then, I've had random lag spikes, failing to connect to game servers, you name it. 80-90% of the time, the internet is fine. But the 10-20% make it excrutiating. I'm just glad I have a reasonable phone data plan for when I have to deal with the regular issues from home internet.
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UPDATE! they have refunded me a total of $320. No where near the amount they overcharged but a win is a win