Dodo NBN Internet

This review cover the sign up / set up process with Dodo and interactions with Customer Service directly associated with it. Our household signed up for a promotional offer of NBN 25 Mbps with Dodo. After being unable to complete sign up on their website (negate point) as it wouldn't allow for payment details to be introduced, I contacted… Read more

customer service line. Staff were friendly and courteous at all times. Sadly, my first contact resulted in the representative not honouring the promotional offer. It took a second call, speaking with a different representative, for the promotional price to be offered under the same conditions as on their webpage.

Somehow, connection happened 1 month before the agreed date (surprise!). Now, this is where I'll give credit to the Dodo team as they proactively put in place remedial measures to compensate me for this. Note that I didn't have to complain or even go over a lot of back and forth with them, nor escalate the matter upwards, they addressed the matter proactively! Well done Dodo team!

Despite the above mishap of connecting me too soon, the connection process was smooth, quick and hassle free, with hardly any noticeable interruption of my NBN service when switching from my previous provider.

Further to the above, immediately after sign up, they communicated a price hike, not nice when the client has just signed up. However, another point in favor of the Dodo team and that, once again, proactively, they took immediate action to remedy that.

Note this review only covers the first few weeks of service, including the sign up process and initial interactions with the Dodo team.

The experience with my Dodo or Telco NBN was an amazing one as we experienced hardly ever any dropouts or even unreliable service connection. Even if there was such an impact maybe due to a sudden thunderstorm the Telco people would have almost immediately fixed the entire service connection with minimal effort in due course. Thereby ensuring… Read more

that we had a stable or reliable connection as what was required. Our NBN infact was very stable as we hardly had any problems with our internet connection because it is offering a very reliable service with minimal dropouts. The NBN connection pricing is a very competitive one as it is value for money once compared to other internet providers but hence anyone must look it up on the internet as find how low it's Dodo NBN pricing is , very competitive when it comes to it's NBN or Telco services to anyone who needs a stable internet service. And recently our household had just received an adjusted price of even more discounts and savings or a reduction in our Telco service connection of 10 percent or more. This is in fact due to our long period of connection with Telco NBN services once we joined up as we have had for over 20 years of connection with Telco telecommunications internet connection. Thus we became a valued customer indeed. Thinking back we hardly had ever any service disruptions because I suppose they are reliable in the sense Dodo is an extremely viable internet provider that has less hassles even when there are thunderstorms in the area. Most often assuredly any minor problems would have been fixed in due course as they the Telco people are often at the premises to fix any damage if there was one but our Telco services had never experienced such difficulties as this before. Dodo people were always extremely polite as I have often dealt with them such as queries related to our account of payment of bills. Dodo had a flexible plan or payment system when it comes to billing, we often required an service assistance with our bills at times as often applied an extension on our payments, you can do it yourself on myDodo Self service when you login to your account online. Hence this is an great position for us as we often have other bills to pay. We are ensured maximum coverage in our area with variable speed hence arguably they are competitive in the sense we have had minimal issues when it came to coverage as we had optimal service internet or even reliable internet service with minimal outages or dropouts. Hence we experience no lack with our service as we had broad internet coverage in our area or service. if there are any difficulties this is almost handled by the sales department or technical department by all means. The department is well equipped to handle any hassles you may have regardless of where you are. We have never had any trouble with our system or chaos at any time with our service connection hence any minor troubles was dealt by the sales or technical departments with very enjoyable moments when speaking to a qualified customer service operator hence our issues were minor. If you do have a major issue though , all complaints are handled by the Telco communications with utmost loyalty. I have always had a terrific experience when dealing with customer service enquiries . The sales are very considerate as always a pleasure to deal with. Hence you can say that Dodo Telco communications services is arguably an extremely viable internet provider with massive popularity due to it's offering of a stable or reliable service connection as they are a huge entity.

Expensive, drops in and out with regularity , did take no responsibility, price keeps increasing, will be leaving soon, can not provide email s anymore (in or out) stating its because i have an iphone???? Over this company and would strongly suggest you look elsewhere! dodo say there is no issue with connection and can not explain why plan keeps increasing as the service isnt improving

You can only sort Dodo's problems with an Ombudsman, trustme. And don’t believe the other 5 star reviews as it’s just Dodo interns Show details

Good value and great customer service when I needed to contact them. Would definitely recommend them. Show details

I finally understand why they’re called Dodo. Like the bird, their internet seems to have gone extinct. At this point, I’m convinced the company wasn’t named after the bird for branding purposes,it was a warning. If you’re looking for an internet provider that teaches mindfulness, Dodo is unbeatable. Every time the internet drops out, I get the… Read more

chance to reconnect… with nature.

Streaming a movie? Great idea. You’ll have plenty of time to make popcorn, eat it, wash the bowl, and question your life choices before the buffering ends.

The connection appears briefly, waddles around for a bit, then disappears without warning. Every time I think it’s back, it’s just another false sighting.

To be fair, Dodo has helped me reduce my screen time dramatically, mostly because I can’t get online.

Five stars for improving my work/life balance.

DISCLAIMER: I’ve got to give credit where it’s due. Jokes about the name aside, Dodo has actually been a pleasant surprise. The setup was quick and straightforward.

If internet providers were eligible for Australian of the Year, I’d be starting a petition for Dodo. I genuinely never thought I’d feel this passionately about an internet provider, yet here we are. The service is reliable, the speeds are fantastic, and everything just works. No daily modem rituals. No turning it off and on again while… Read more

questioning every life choice that led me to this moment. Just glorious, uninterrupted internet.

In a household where the Wi-Fi is expected to support streaming, working, scrolling, gaming, and approximately 47 devices that I don't even remember connecting, Dodo has somehow kept up without breaking a sweat.

The setup was easy, the service has been brilliant, and I can confidently say Dodo has exceeded every expectation I had. Which, after dealing with internet providers in the past, feels nothing short of a modern-day miracle.

Dodo, you magnificent internet-delivering legends. Thank you for keeping me connected, productive, entertained, and most importantly… sane.

Five stars. Ten out of ten.

After trying a few different internet providers over the years, I’ve been pleasantly surprised by my experience with Dodo. For me, the biggest thing is reliability. My internet has been consistently fast enough for everything my household needs, from working from home and video calls to streaming Netflix in 4K and online gaming, all without… Read more

frustrating dropouts.

The setup process was straightforward, and I appreciated how easy it was to get connected. Whenever I’ve needed to contact customer support, the staff have been friendly, patient and genuinely helpful. It’s refreshing to deal with people who actually take the time to resolve your issue instead of reading from a script.

One thing I also appreciate is the value for money. With the rising cost of living, having an internet service that performs well without costing a fortune makes a real difference. I don’t want to constantly think about my internet—it should just work—and that’s exactly what Dodo has done for me.

No provider is perfect, but based on my experience, Dodo has delivered dependable service, good speeds, and solid customer support at a competitive price. If you’re looking for an internet provider that offers excellent value and reliable performance, I’d happily recommend giving Dodo a go.

I have had the above internet service for about three years now. It is a good standard internet option for myself who uses internet for basic recreational activities (e.g. streaming, web browsing etc). It is also one of the cheaper options on the market; however, there have been at least two or three occasions where the base internet price has… Read more

risen, but I have not seen any improvement /upgrade to the service. I have experienced very few occasions where the internet service has dropped out, but a simple turn off and on again at the modem seems to fix the issue.

I have received a couple of times no service over many years of being with Dodo but otherwise no real issues. Dodo recently contacted me to inform me of a reduction in the cost per month starting in July.

I have been using Dodo NBN for a while now and I am genuinely happy with the service. The connection has been reliable, with consistent speeds that are more than enough for streaming, video calls, and everyday browsing. I haven't experienced any major dropouts, and everything has worked smoothly. The setup process was simple and whenever I… Read more

contacted customer support, the staff were friendly, patient, and helpful. They answered my questions clearly and resolved my concerns without any hassle.

I also think Dodo offers great value for money. The plans are competitively price and the service has met my expectations. It's refreshing to have an internet provider that delivers what it promises.

Overall, I have had a very positive experience with Dodo NBN and wouldn't hesitate to recommend it to anyone looking for a reliable and affordable internet service.

A reasonable company to deal with. Generally have quite reasonable and competitive prices, which is why I have been with them for a while. If I have had problems, it is usually a long phone que to wait in. Once connected to a customer service person they have been reasonable and helpful to deal with. There have been some periodic price increases recently and I need to review my plan.

Dodo's onboarding process was simple and the discount provided for the first 6 months was excellent. Every contact I have had with Dodo has been excellent and their customer service has been outstanding, quickly booking NBN appointments when required. Dodo recently reached out to downgrade our plan as they had noticed we were not using the plan we… Read more

were on to its full advantage and a cheaper plan was better suited to us. This was a huge bonus for us with the current cost of living.