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Dodo NBN Internet
Listing monitored by Dodo

Reviews

  • Value for Money
    2.6 (843)
  • Transparency
    2.5 (783)
  • Customer Service
    2.4 (859)
  • Adequate Speeds Yes (367) · No (396)
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Constant internet outages over years, techs called out, state fixed, internet drops out again

published

Internet outages and drops out 42 times in a day, reported, wait so long on phone, constantly transferred between departments, make a compliant, they send tech out, had to take a day off from work, tech comes out, says issue is fixed, he leaves, 5 mins later, internet back off. Ring dodo, we will escalate and send a tech out on another day ?????? So in the meantime we keep having to use our mobile phones and hot spotting, no compensation for using our phones internet constantly. This just keeps happening week after week, month after month. Avoid like the plague. Horrible service.

Value for Money
1/5
Transparency
2/5
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Isabel
IsabelNsw
  • 6 reviews

Terrible customer service

published

Dodo is cheap but terrible internet connection. Try and call dodo and just get disconnected all the time. For them to actually assist me I have to threaten to disconnect my service for customer service representative to actually help me.

Value for Money
3/5
Transparency
1/5
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Chris E.
Chris E.
  • 2 reviews

The Worst Company I have ever dealt with

published

Dodo has the worst customer service I have ever experienced. I honestly don’t believe anyone knows what they are doing. I don’t recommend them at all. Use any other provider, Dodo will just waste your time and money

Value for Money
1/5
Transparency
2/5
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ONE OF THE BIGGEST MISTAKES OF MY LIFE

published

I was Enquiring with DoDo about nbn. And later said to them. I am not interested and would like to cancel it and not move forward. But they didn't listen. Now I was disconnected from internet because of DoDo carelessness and lack of professionalism. Wouldn't recommend to anyone.

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
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Evie
EvieVictoria
  • 2 reviews

CRAP! EXPENSIVE AND NOT WORTH IT

published

Just cancell all my services. Your pricing is expensive and to call your customer service take hours and your call will be transfered multiple times. My refund from NBN old account 10674880 until now not yet refunded!! Wasting hours just want to fixed some issued!!

Value for Money
1/5
Incentivised Review No
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Shaun
ShaunSydney, NSW
  • 6 reviews
  • 6 likes

Just dumped Dodo

published
Value for Money
2/5
Transparency
1/5
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Muhammad Asad
Muhammad AsadGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Crap Service Don’t Waste Money

published

Internet never works help line isin overseas not helpful started with 60$ raises to 75$ without informing can’t wait for the contract to finish so I can throw their modem

Value for Money
1/5
Transparency
1/5
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danny72
danny72Sydney, NSW
  • 4 reviews
  • 1 like

Don't ever go with dodo. Everr

published

Customer service took down wrong email address I rang 5 times. They just kept saying will fix in 24 to 48 hours for a week. And put onto another department. For a week. A week later no service connected. No tech support

Incentivised Review No
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Ish
IshSydney, NSW

No NBN Connection for 3 days

published

I live in Liverpool area and have internet outage for the 3days. When called Dodo customer care, they keep saying oh its an Nbn outage, whereas on NBN website, the outage has been resolved 3days ago. So called customer care again, and am told to use mobile data to hotspot and will give $10credit. Seriously.

Incentivised Review No
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Internet Service Providers

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kevin selina smith
kevin selina smith
  • 2 reviews
  • 1 like

RUN don't sign up , DODO is hopeless

published

Day after day week after week , problems . I dont know how many times I have waited 30 minutes plus on the phone to get the problem solved and then a couple of days later same old problem . They just waist your time and your money

Value for Money
1/5
Transparency
1/5
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John N.
John N.Hunter Region, NSW
  • 50 reviews
  • 135 likes

Useless customer service

published

I had 50 cents outstanding on my DODO NBN bill, so they disconnected my NBN. I then went online using my phone to pay it, but their systems do not allow payments under $1.00 I couldn't reach anyone at DODO by phone. So I sent numerous complaint emails to about 6 different DODO email addresses, and 5 days later, they restored my NBN. I will be moving (churning) to AUSSIE BROADBAND the moment my month-to-month Contract expires in a couple of days. This is completely unacceptable.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

Customer service is terrible

published

When you need to talk to some one theyve set it up so you have to go online. So when your internet is down and you rely on it then it takes 24hrs to get a call back. Over this service provider will be changing now n never returning

Incentivised Review No
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Internet Service Providers

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never would use again

published

If you want technical Support, be prepared to wait over an hour countless times,
Only to be transferred to departments that are closed and hung up on. Worst customer service I’ve experienced and would never use again.

Value for Money
1/5
Transparency
2/5
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LA V.
LA V.Victoria

LIES. DECEIT. MISCONDUCT. negative stars if possible. Doesn't even deserve 1.

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Ellie L
Ellie LSouth East Queensland, QLD

DISAPPOINTED BY DODO

published

I had been a DODO customer for 4 years. I had the worst experience with this company. They would turn my internet off when they felt like it without letting me know. There was no compensation given to me while I was a customer. When I cancelled my account I got charge a minimum fee. I did not get a chance to communicate with DODO, before they automatically took that money out of my account. I would never recommend DODO to anyone.

Incentivised Review No
Start DateDecember 2018
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Questions & Answers

iris m.
iris m.asked
NBN Internet

I can’t reset my password

No answers
iris m.
iris m.asked
NBN Internet

How do I retrieve my password

1 answer
Shaun
Shaun

No idea. Probably have to call them and wait on the phone for an hour.

Patricia H.
Patricia H.asked
NBN Internet

What do I get for nbn I cancelled foxtel so only have home phone line which I think about cancelling just using mobiles which are connected to another network .why iam I get nbn for just home phone only ,,???

No answers
See all Dodo NBN Internet questions

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Dodo NBN Internet

Details

Compare all 4 Dodo NBN Internet
Dodo NBN 12/1
  • Discontinued

Dodo NBN 12/1

2.9
(153)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $65.00$85.00$70.00
Typical Evening Download Speed 25Mbps92Mbps50Mbps
Promotional Offer

Get 1 month free internet when you switch your internet to Dodo. Available to new internet customers only. Offer ends 31 March 2022.

Get 1 month free internet when you switch your internet to Dodo. Available to new internet customers only. Offer ends 31 March 2022.

Get 1 month free internet when you switch your internet to Dodo. Available to new internet customers only. Offer ends 31 March 2022.

Max Upload Speed 5 Mbps40 Mbps20 Mbps1 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 25 Mbps100 Mbps50 Mbps12 Mbps
Compare all 4 Dodo NBN Internet
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  • ABN: 33158289331

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