Reviews with attachments
Very easy to use and very effective. I am very happy with the results. Show reply
Unexpectedly worked well for me – Very satisfying product that i have ever used for my hair removal products. Also works quicker than expected leaving my skin smoother and bumpy free skin( i had it before so bad) . I purchased it in january and i am loving it. Show reply
Honestly, if I could give your product 10 stars, I absolutely would! I used ILUUMI for the very first time and my hair has NEVER felt so soft! I could brush through it so easily and blow drying was an absolute breeze. I honestly couldn’t believe how silky, smooth and soft my hair felt after just one use! I’ve already been telling all my… Read more · 1
friends and family about your amazing product and recommending they purchase it too! I’m beyond impressed and so happy I found ILUUMI!
Thank you for creating such an incredible product!
I purchased complete macca set from Illuumi that were advertised on the website as 500ml, but the bottles I received were 400ml. I contacted Illuumi to raise the discrepancy and expected the product listing to be corrected. I was initially offered a $20 partial refund, which was later changed to an offer of $10. My concern was not simply the… Read more
amount of the refund, but that the product I received did not match the advertised 500ml capacity.
I was also disappointed that, despite raising the issue, the advertising and images remained unchanged. I felt the response did not adequately acknowledge or resolve the discrepancy between what was advertised and what I received.
Overall, I am very disappointed with how this matter was handled and would not purchase from Illuumi again.
Honestly its a good product and work as its says I am happy with the results Thank you for saving me from a salon visits. Show reply
Amazing products. I'm loving it . Highly recommended. Will definitely come back! Show reply
I really recommend this product it’s like magic thank you ☺️ Show reply
It is fast delivery. Can’t wait to use and see the results. Thank you ILuumi. 2 gifts was a bonus. Show reply
I regularly purchase and test beauty products to give honest reviews — good or bad. I believe people deserve real feedback before investing in something. For context, my hair is porous, color-treated, highlighted, delicate, and blonde. Because it’s bleached, it can easily become dry and fragile, so I’m always looking for products that restore… Read more · 1
softness and improve texture.
First impression: the consistency is rich and creamy. It has that dense, nourishing texture that immediately tells you it’s going to deeply condition the hair. You can see in the photos how smooth and buttery the formula looks — it’s not watery or diluted.
After using it, I noticed immediate softness, improved manageability, smoother texture, and less frizz. My porous blonde hair absorbed it beautifully without feeling heavy.
The size (500ml / 16.9 fl oz) is generous for the price, and the quality truly reflects the value.
ABSOLUTELY WORTH THE PRICE!!! I started seeing results within a few weeks, now I don’t have to shave at all. I always feel put together & confident! 100% recommend to anyone thinking of investing, you will not regret it Show reply
So smooth and wonderful can feel the softness the second you put it on! Scent is a tad bit strong although very nice! Show reply
I am so happy I took the chance and decided to purchase these products.. I purchased them for My daughter who has really long hair which was very dry, brittle and not feeling the best. After only a few washes her hair is soooo soft, a lot more smoother and looks and feels so much better! I was really hoping this would be good but I am so… Read more · 1
surprised at how good it actually is and how much nicer my daughter’s hair feels! We love it and are incredibly happy that we tried these products, I am about to do another order for 2 more packs as we don’t want to run out. The products used are the shampoo, conditioner and the hair mask - used once a week. Totally recommend buying this!!!!
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I was skeptical at first but it really does work with dark skin. Helped my underarms grow slower and helped with my pigmentation and makes my skin feel softer. Show reply
Latest follow-ups
The Illuumi shampoo is very gentle with a deep clean the conditioner is light weight but rich in conditioning and best of all is the super rich nourishing treatment that leaves your hair beautiful and silky soft with a luscious shine I highly… Read more · 1
recommend these products especially if your hair is a little on the dry side as the Illuumi range keeps my hair nourished between washing. Rachelle Rigby.
Follow-up · I use the Illuumi shampoo and conditioner and treatment twice a week on my fine blonde hair that is very prone to going frizzy with the Illuumi shampoo conditioner treatment range my hair is silky smooth and soft with a lustrous shine
The product is well sized, easy to use and comes with everything you need. They are clear on their website that it doesn’t work for everyone and it can take longer for some. And that seems to be the case with me. I have some areas that are patchy,… Read more · 2
but no full hair loss yet. It takes forever to do my legs as any device would and it is slightly frustrating that you can only use it plugged in, but that’s also understandable.
I had a goal to get hairless in a year so there is no rush if it takes a while.
Follow-up · Whenever I would do a close shave on my legs I would get a horrid rash and my legs would itch for a week. So I would use clippers to get a short clip instead of a close shave. I was using the Iluumi on smaller areas but I started using it on my legs and within 2 treatments I wasn’t getting the rash and itching anymore. I shave and use the Iluumi… Read more
Incredible Customer Service – Above and Beyond! I experienced a shipping issue with my recent order, where the parcel arrived damaged (appearing to have been tampered with), and one item was missing. From the moment I reached out, the Iluumi team… Read more · 2
was amazing. Mia was quick to respond with empathy and professionalism, helping me navigate the situation and following up with clear communication. Then Amanda stepped in to finalise the replacement and was just as friendly, empathetic, and efficient, making sure everything was sorted (very quickly) and keeping me in the loop the whole time.
Thanks to both Mia and Amanda, a potentially frustrating experience turned into a reminder of how great customer service can be. They truly went above and beyond to make things right, even though they were not at fault, and I couldn’t be more grateful.
Bonus: I’ve started using the Collagen Hair Mask (from previous order), and it has made my damaged hair feel absolutely amazing! I’ll definitely be reordering, not just because the product is fantastic, but because I trust the team behind it. I have even ordered one for my daughter to try on her very long hair that has been damaged from years of foils. Looking forward to discovering if she has the same results.
Thank you Iluumi!
Follow-up · After using this product for a month, my hair feels incredible. I feel as though the damage done from colouring is being repaired, and it is looking shiny and healthy again.
Positive reviews
Amazing customer service. Responded to emails almost immediately, took care of the issue which was not their fault to begin with. Wonderful products and service all round Show reply
I had a problem with my ILUUMI device that I purchased in May, as it stopped working. However, I had a great experience with their customer service. James was really helpful, friendly, and quick to respond to my emails. He arranged a replacement for me, and the whole process was smooth and hassle-free. Really appreciate the great customer service and support. Thank you, ILUUMI! Show reply
I recently purchased an ILUUMI IPL device and had a few issues with my order, including a PayPal payment query and an item that was out of stock. Throughout the entire process, the customer service team, particularly James, was incredibly helpful, responsive, and professional. Every email was answered promptly, all of my questions were addressed… Read more · 1
clearly, and the team went above and beyond to resolve the situation. They processed a refund for the out-of-stock moisturizer quickly, kept me updated every step of the way, and ensured my device order could proceed without unnecessary delays.
It's refreshing to deal with a company that genuinely cares about its customers and takes the time to provide such friendly and efficient support. I highly recommend ILUUMI based on the excellent customer service I received and wouldn't hesitate to purchase from them again.
Thank you, James and the ILUUMI team, for your outstanding support!
Negative reviews
Warning ‼️ do not buy Purchased the mask over a month ago Still have not received it Company keeps saying they are checking with logistics department but never gets back to me. Requested a refund but Mia keeps saying she cannot process my refund until she has heard back from logistics department What a load of crap I bought those products based on all positive reviews Never again
Hey there, Liesl! We totally understand where you are… Read more
I had purchased this product a few times in the past and ordered another bottle of conditioner. However, when I went to use the new bottle, it had suds in it as though it was shampoo! I emailed the company to let them know, thinking something had happened on their end. I also thought it was likely I wouldn't be the only one to have had had this… Read more
happen (I thought maybe an issue with the batch). They said if I wanted a replacement that I needed to provide a photo of the packaging it came in! I didn’t take a photo of the packaging when I received it, and since it had been a couple of weeks since ordering only using it after my old conditioner had run out, the packaging was long gone by then. I offered a few times to send the bottle back to them, still full of course! But they did not ask me to do this and just said (in multiple emails) they would not send a new bottle if I didn’t have a photo of the packaging it came in and that there was nothing else they could do. The customer service for this company is shocking. Sadly I will never use this company ever again! All for a bottle of conditioner.
Hey there, Alison! We are really sorry about what… Read more
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Followed the instructions exactly and it’s done absolutely nothing since starting to use the device 12 weeks ago. My skin tone and hair colour are within the range that they say should work, but so far I may as well have just been holding a regular light to my skin. Absolutely pointless machine and I feel totally ripped off. Definitely do not recommend.
Hi Kristy, We're so sorry to hear that your experience… Read more
Recent reviews
I would like to take this opportunity to say thank you to Mia for her help and assistance with an issue I had with my delivery. Your professionalism, assistance and resolution is greatly appreciated. In addition I’d like to say that this is my second order and I love the products, definitely have seen a difference in how my hair looks and feels. Great product and service. Show reply
Hair has never felt so soft. Time will tell if it works but my god the softness …. The team have helped quickly with all enquiry i had. Will continue to use Iluumi products . Show reply
Iluumi shampoo and conditioner are life changing for me. No need to go to the salon just to get shinier and healthy-looking hair. And customer service is amazing! They respond quickly to inquiries and very friendly and polite. Big thanks to the team. Show reply
I had a great experience with ILUUMI’s customer service. A special thanks to Mia for her friendly, professional, and helpful support in resolving my issue. She handled everything promptly and made the whole process smooth and stress-free. Really appreciate the excellent customer service! Highly recommended! ❤️ Show reply
This stuff is actually legitimately amazing can confirm. I haven’t used the conditioner that made my hair feel like that for years years and years great product. Show reply
The ILP laser hair removal is fantastic have been using it for a while now and love it and not having to worry about shaving or waxing is fantastic. Having the different settings helps with all areas of your body and having the Cooling light stops the heat feeling. Show reply
I bought Iluumi pro since Feb 2026, the product is amazing and I use it for my self and it now work welll, grow slowly and soft hair .. I have a trouble in the screen ( my fault because of I lack of cleaning probably ) and the costumer services from Iluumi name Mia. She was amazing and quick reply and I get the new replacement because of under… Read more · 1
warranty.. Trust me Iluumi product is work and perfectly and easy to use .. Thanks Iluumi and thanks Mia for helping me short it out Cheers
Hey there, Gabriella! We are really sorry about the… Read more