Ilve Titanium T90WMP
VerifiedMPN: T90WMP/I1 review
Nothing but problems – Despite researching for weeks, I ended up with this lemon of an oven. First, the burners are fiddly to light, especially the back ones. I have to move pots off of the burners, blow on the burners or else they don't light. The timer stopped working, the left hinge on the door is wonky, and now there is this horrible screeching noise from the fan as the oven cools down after cooking. An oven which is incapable of turning out a nice crisp skin on a chicken, I might add. The numbers I was given for customer service when I purchased this don't work any more, and the company that fixed other problems in the past don't service ilve any more either. DO NOT buy an ilve. Any brand would be better than this.
- Date Purchased:
I will contact them. But it is very disappointing that this machine has given us trouble from the moment it came into the kitchen. I have never needed so many repairs to an appliance- we've have repair men here 3 times since we bought it, starting in the very first year.
Update: THIS is the response I get from emailing your customer care:
A message that you sent could not be delivered to all of its recipients.
The following address(es) failed:
SMTP error from remote mail server after end of data:
host 192.168.40.51 [192.168.40.51]: 550 5.7.1 Message rejected as spam by Content Filtering
Update #2: I've rephrased and sent the email 3 times, and each time it was rejected as spam. Is your response some sort of bizarre joke?
I am in the Adelaide Hills, who can fix this thing here?
Hello Ilve, are you there? I can't reach you through the email you provided.
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Dear Tic, I'm sorry to hear of your opinion of you ILVE stove. ILVE stoves are in use in many countries around the globe and have a reputation of wonderful cooking appliances. We have distributed ILVE products in Australia for more than 20 years and are proud to market an excellent product. From time to time our -and any oven for that matter- might need some TLC. We know for a fact that many of the ovens we sold 20 years ago are still gong strong and we are proud to still be able to support them. We're also proud that our appliances are regularly being used by famous chefs and in many of the cooking programs on television (quite a few of these specify ILVE appliances because of reliable and repeatable performance).
Please contact us at customercare@eurolinx.com.au and we can put you in touch with our authorised agent in your area.
ILVE Customer Care