Integra Phone

Good luck getting any support – I'm not sure how these guys stay in business. It's like there is only one person working there and he never asnwers the phone. My client has spent days trying to get hold of someone, anyone, from integra and all lines divert to voicemail.This last week has left my client with no virtual fax service and no one to contact to resolve the issue. This is the second time in two months and is affecting his business. DO NOT USE THIS COMPANY.

Genuinely appalling service – I am surprised that you don't have a good system for communicating with clients. As you know it has been hard pinning down some one to fix any thing and have on every occasion had broken promises. I'm not usually hard to deal with and understand things happen in a business. However Integra has been the worst company to deal with I have ever come across. I don't say this lightly. But having nearly 100 in your words "simple" problems from programming is beyond me.

I can't see why this issue hasn't been fixed sooner and why it has been impossible to get responses to my now daily emails until today. You have personally said you will come out to site twice now and this has not eventuated.

I am finding it very hard to find any positive from this experience. We have quantifiably lost over $7000 from the bad connections and call drop outs etc in the last 2 weeks alone. I have had techs on site at peak times asking to turn off our phones for 15 to 30 minutes. I have had client saying we are too dodgy to deal with and others call back to book with us and not get through or give up because it is too hard to hear us. I have had clients yell at my sales team because of the phones.

And to top it off your service is 20%+ more expensive than our plans we previously had in place.

I am seriously disappointed to even be constructing this email.

If we are to continue to use Integra you will need to be realistic with the amount of compensation you will be providing.

The CEO Chris Freeburn had a staff member call me 2 weeks after his last email and tell me that maybe the phone system is not for me and it was the sales persons fault.

His own technical support have been on site and said the system was set up incorrectly on several occasions. Don't try and pin it on the only person in your organisation that seems to know what they are doing. nothing terrible systems, terrible service and a genuine lack of regard for customers.