Glacially slow 'service'
I've been with Internode for years and up until moving 20 months ago I was happy with their service. On that occasion it took Internode 3 weeks to get me connected with NodePhone. I thought that was a once off poor service experience, however I have just moved again and, once again, it took Internode 3 weeks to deal with the changeover. I was without phone or internet during this time on both occasions. To make matters worse their communication during this time was terrible and they wasted huge amounts of my time having to follow them up. ...They also insisted I be on premises for 6 hours one day for a technician to gain access. No one arrived and no communication was received. You would think a telecommunication company should excel at customer communication. Unfortunately once my NodePhone was connected at my previous premises it was not reliable. The phone regularly didn't work for outgoing or incoming calls. Sometimes this coincided with with not having internet service either. Based on everyone else I know having loved their NodePhone product I'm giving it another chance but I've changed brands of Router (had Billion, now FritzBox) and am hoping for better service this time. I've also had to deal with the unpleasantness of arguing with Internode about charges incurred while being without any service for three weeks. This was another 50 minute phone call to them. In summary I wished I'd changed companies as paying Internode now feels like rewarding them for glacially slow disrespectful service.
I like Internode's customer service so far, compare to other telcos - and their nodeline product is reliable. I also like their call back service (if I wait for too long in their customer service queue), they will give an option to call me back for free.
have been with node line for months now, and I like it so far. very reliable. I like the option to bundle it with other internode products.
would be great if they can give something cheaper than other telcos. I was dilemma in choosing between TPG ($50 ADSL deal + $1 for phone) and Internode (extreme ADSL + phone). I end up choosing Internode even though it's more expensive because I believe it's more reliable
I have been with Internode as my Internet provider for years, and I used to have Telstra as my phone provider only because I had foxtel. Now that I cancelled foxtel, I moved my phone to Internode, and my phone bills are like $30 less every month! Plus I am getting $10 discount on my Internet. GREAT STAFF
- Very cheap compared to other big telcos such as Telstra and Optus - Well known Internode reliability and support - $10 discount when you bundle Internet and phone
- Nothing so far
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.