Internode NodeMobile

Rubbish! Never have service – May as well not have a phone at all if you need to rely on Internode service. It's ALWAYS down!! Show details

Bordering On Useless If You Live in Regional – I'm a long-term Internode customer. My wife and I have two phone plans with them. In 2022 we received notification that Internode would be switching from Optus to the Vodafone network... six months free... and it worked fine for that six months. Once that six months were up, its performance plummeted. We were missing calls. Text messages sent to… Read more

us would appear hours to days later. And 80% of the time there was either no Internet reception or it was inexorably slow.

Recently travelled from the Sunshine Coast Hinterland to Bundaberg and could not access calls/text/Internet except in one spot. Switched over to a provider running on the Optus network which is a) cheaper b) has data banking c) has an on-shore call centre and d) calls/texts/Internet work as expected.

The ironic thing is, I pay my monthly bill via credit card and have it set to decline transactions unless I manually go into my Internet banking to activate it (fraud prevention technique) I used to forget to set it back on when Internode's billing date was coming around and would get a notice that payment had failed, so I'd hop onto the online portal and pay it within a day or two. Since that six months was up, the notification would be "pay by x date" or we'll cut your service. The problem being that they were barely providing a service in the first place and I'd have every right to go the ACCC to complain or get at least a partial refund as they weren't providing the service I was paying for in the first place.

Avoid – Today rang re simple billing error at 4.13pm. First responder could not understand English. Seconded responder left me hanging on line till 5pm when I just hung up on despair. Been with Internode for twenty years?! Changing tomorrow. Don’t know what had happened, they used to be good. Cannot recommend. Show details

Worst mobile service ever. Unbelieveable – Unbelievably bad service. run out data be prepared to spend 10 mins on phone. Support staff run you around and waste time. Vodafone coverage terrible as well. Absolutely worst ever Show details

Worse than Dodo now - disreputable and dishonest – I have been with internode for 16 years and they used to reputable and reliable but not anymore. Since TPG took over, they replaced the knowledge Australian staff and sent the call centres from South Australia to poor quality overseas call centres, The service is simply the worst you can imagine. False charges, refusing to correct proven errors,… Read more

incorrect billing and not responding due to “investigations” that due to the length of time Involved, must be being conducted by Scotland Yard but more likely by Inspector Clouseau. Avoid at all cost as they do not know what they are doing.. Paying high prices for the old reliable gold stand Internode service but getting Dodo level of (No)service instead

No problems with connections or data streaming I recommend Internode for your mobile phone provider, – Data speed was fast it was 5g,had no problem with the provider at all, would use them again if they had another mobile deal which I could afford after I finish with my current provider. Show details

Company failed to give me the product I paid for and would not give any refund – Ordered a sim card on the 3rd, received it on the 15th (Guy told me this was express and chuckled as it told me it doesn't take long after I asked for refund). Sim card was not usable due to misleading information on the website application. I can't use the sim card at all, Internode said that "the money has already been spent" so they can't… Read more

refund me (It's not much money very worried about a company that can't refund $15 this was just about the principle for me) Was told the process was common knowledge and I'd find more information in the fine print... Nice transparency... Terrible waste of time lucky they are cheap. No option to cancel the plan online either, tried cancelling on the phone but they are balls to deal with.

Bad coverage – We have recently changed from optus to internode Mobile, we frequently travel to cambrai and Swan Reach, and have no coverage in this area is this normal,if so what options are available to us Show details

Vodaphone Coverage Poor – When Internode switched from Optus to Vodaphone service at one of my frequent locations disappeared completely even though the coverage map showed 3G and 4G coverage. Could not make a call or download data. This occurred on several occasions. Had to use my wife's phone still on Optus. Show details

New Vodafone mobile service worse than the old Optus based service – Whilst the previous mobile service was marginal (got one or two bars from our house) the new service has zero to one bar and thus not usable. I'll have to revert to an Aldi service that gets four to five bars at the same location on another phone. Tried to call Internode but hold time is advised as over one hour. Show details

New mobile plan. They were very helpfull and friendly – I wanted a new mobile plan as the one i had from another company was not what i wanted but because i had my NBN with Internode i thought i would go with them as they offered a better deal Show reply