Intersport

My niece bought a pair of flippers for her dad in January 26. Before buying them she asked the store attendant whether she could return them in case her dad didn't like them. The answer was yes. When she wanted to return them a few days later, she… Read more

was referred to the docket which said 'no returns' at the bottom. When she asked why, and what she had been told earlier, she was told that Intersport Morayfield is a family owned business that can't afford a return for change of mind. Funny enough, Intersport Online has a policy for change-of-mind returns: 30 days. The Website of the Morayfield shop refers to this policy, which, to be honest, in fine print also says that 'some stores are individually owned and may have their own returns policy'. Is it enough to just have a line on the docket saying 'No returns', which is usually only read if ever AFTER the sale? Especially if a customer asked beforehand whether she would be able to return the product if not liked and the answer was yes? Certainly enough reason for me to stay away from Intersport in the future. This is just not good enough.

Fast shipping, good communication I Will buy from these guys again

What a trash website, this is not intuitive and full of bugs on the payment and cart experience is terrible. No wonder they already so many bad reviews... Show details

This is a review that should be -5 stars - Worst fake soccer boots I've ever seen. My son couldn't wear them due to their plastic feel, completely useless. Really poor quality of nike boots. Shame the price isn't as fake as the boots are. They should be held accountable for charging 'authentic' prices for 'authentic shoes' Don't waste your time

Was a bit skeptical cos of the reviews here but my online experience was flawless. Had the size i needed where no one else did. Free shipping. Competitive price. Arrived quicker then when i order direct from Nike. Very happy

I purchased a yoga mat which turned out to be faulty. After only 1 use, the surface began peeling. I returned it to the Launceston store, but was told that the returns & faults officer would need to assess it first. 2 weeks later I received a message to say the return had been approved and there would be a credit on my account, but no refund would be offered!!! Absolutely appalling! I won't be shopping at Intersport EVER again!!!! Show details

Great Service – Bought soccer boots at the Auburn store & had great service from Danny. He gave great advice & very knowledgeable. Show details

Intersport Yeppoon: Terrible experience, lack of responsibility, and deplorable customer service – My experience with Intersport Yeppoon was extremely frustrating and disappointing. I bought a pair of shoes after trusting the advice of a store employee. I clearly explained that I was unfamiliar with the Australian sizing system and showed the pair of shoes I was currently wearing, which were size 7.5 US (men’s sizing). The employee brought me… Read more

what he claimed was the correct equivalent (7.5 US women’s sizing) and assured me, “They’ll stretch over time” when I told him it was uncomfortable. I trusted on his professional advice.

Unfortunately, this advice was incorrect. The shoes were not the equivalent size from the shoes I brought to him as a reference, and it became impossible to wear comfortably. When I returned to the store a few days later to request an exchange, I was met with dismissiveness and resistance.

Serious issues with customer service: • The manager repeatedly avoided speaking with me, for days, claiming to be too busy.

• She insisted I should have requested a bigger size, ignoring the fact that I relied on the employee’s recommendation since I am not a footwear expert.

• Both the manager and staff were rude, accusing me of being responsible for their mistake. Despite my frustration, I maintained respect throughout the entire situation.

I took the matter to the Office of Fair Trading (OFT), but even with mediation, the store maintained its inflexible stance and refused to provide any solution.

It is clear that this store does not take responsibility for its mistakes and prefers to shift the blame onto customers. For those who expect fair, respectful, and professional service, my recommendation is clear: avoid shopping at this establishment.

Horrible service – Horrible service. Refused to exchange/return an item because it was 16 days out of their 30 day return policy despite it being during the christmas period. Was ignored via email twice and they are not budging.

Terrible quality – Terrible quality shoes. Terrible communication. Rip off's. Never buying from them again. Show details

Son of sad Mum – Poor service. Don’t shop here if you want a happy Mum.

Christmas exchange fail – I purchased expensive football boots in November 2023 as I wanted to ensure I had them for Christmas… size wwas hard to get elsewhere as in footlocker and athletes foot and rebel… where I will only go to next time . Yes… my exchange request was out of 30 day return policy… I have since learned that retail extends this due to Christmas .. my son… Read more

tried them Xmas day… needed next size.. big no and I even offered to pay return to them and back to me Will NEVER use them again

Sneaky approach to hiding a NO RETURNS policy – Harbourtown shop on the Gold Coast. Bought a pair of shoes that wasn't wide enough. Went to the store to return it and found they print on the bottom of the receipt they have a strict NO RETURN policy. There was no visible signage inside or outside the store for this policy, and the salesperson 'helpfully' put the receipt directly into the shoebox… Read more

at the cashier's desk when I bought them. I went back 3 days later, shoes still in the box, unworn, and I got various stories as to why they would not discuss a refund (after they checked they had not been worn) making up stories including 'better come back on Thursday', and 'the person in charge is at a funeral', even though they finally said they had no intention of doing a refund. Most outlets in Harbourside are very happy to do Returns, so never thought I'd need to ask that question before the purchase.

Fast delivery and good products – Very fast delivery, helpful customer support and well packaged products

Sold my ordered item – Ordered cricket gear that wasn’t in store. Said I would collect in 5 days time during my day off. Was told this was no problem but when I went to collect the salesperson first brought out an item that wasn’t what I ordered and then said what I had ordered had been sold. No apology was offered nor any effort to help fix (order again) was given.… Read more

Either their sales people need more training in customer service or it simply is not one of their values.

Thought I’d give them a go, never again, waste off time – Drove ages. Daughters shoes we picked online were not in stock and told the could sell Nike because there was a Nike store outlet close by and nine where way more expensive then advertising price online. Show details

Customer Service – Went into intersport harbor town SA a couple weeks ago and was greeted with exceptional customer service. Although I didn't buy anything, I just really wanted to point out that the lady with the blonde hair who is middle aged had the best customer service I have ever received. She knew exactly what she was talking about and made me feel really… Read more

good when i left the store. Her approach to retail was very experienced and of high quality.

There were many customers in the store and noticed that she still managed to help every customer with great service.

Haven't had customer service like that before, she is an asset to your company! One happy customer.

Customer Service - Non-existent – Visited the Broken Hill store last Wednesday to buy a Hurley tee-shirt. These items weren't clearly visible. Walking around the store I looked at several other items. There were four young women having a discussion; lots of laughter so probably not work related. Ventured nearby; no recognition or offer of assistance. Conversation between the… Read more

group continued.

If this is the level of customer services provided it's no wonder the CBD seems to be struggling with many businesses closed or closing down.

Terrible Customer Service – I visited this store two weekends ago to make some enquires about purchasing 15kg yellow bumper weights. I spoke to a young lad about the item for a while about the product and regarding the price. He went out the back to double check the pricing as the ticket said $73.50 for 15kg weights; he returned and said yes the price was $73.50 each. I left… Read more

the store and returned that afternoon to purchase the weights, to be told by another staff member at the checkout that the best she could do was $100 each. I explained that I was there earlier and spoke to a young man who had checked the pricing for me and that they were $73.50 each. I went with her down to the weight section to show her where the weights were from and there was no sigh stating the price of 100 dollars. The only visible pricing was 15kgs for $73.50. The young girl didn't seem too bothered by the fact that the pricing was $73.50 and continued to tell me that the best she could do was $100. In my opinion after a verbal quote and the ticket clearly stating the price I believe that it is the customers right that this price be warranted. This disappoints me due to the fact that both the lack of customer service and poor communication between staff members being displayed in your store. I was wanting to shop locally, but now because of this I will definitely think twice about shopping at your store or recommending your store to other potential customers. Also I contacted the manager after this occurrence I left an email for him and he never got back to me. Definitely demonstrates a lack of customer service and lack respect for a customers right!!