iQ Toys

Ridiculous Company - avoid at all costs! – No customer service whatsoever. Rang them 3 weeks ago and they reassured me they were just waiting for an item to come from suppliers - 3 weeks after the original order was placed. Another 3 weeks later and still no communication.Now their phone # is out of service and it seems we've lost our cash! Avoid Avoid Avoid!

Wish I'd Read these Reviews First!!!! – First order with this company. Never again! Ordered on 26th march for a birthday party gift with estimated delivery of 3-6 days. The birthday party has come and gone!.As of 14th April order has still not arrived. Have left 4 voicemail messages and called a further twice when the phone simply rang out. Have also emailed their customer service and… Read more

still waiting for a reply. I am now left with no option but to seek a refund via my credit card company. Never mind poor customer service try NO customer service!!!

No goods, no refund – After waiting two weeks for my order to arrived I tried to call them...no answer...no reply to my email....the tracking number was non existent on the couriers tracking page. A week later after threatening action I got a reply to my email saying they would investigate where my parcel was.....I had to chase a week later to be told it was still… Read more

sitting at the couriers and they would do a full refund....a week later and I'm still chasing that refund. Unbelievable that a company can be so appalling in this day and age of internet shopping. I do all my shopping online and have never had a problem anywhere near this. It meant my poor son missed out on his Easter experience. Very unimpressed.

Such a Disappointment – I ordered Christmas present on IQ Toys NZ on the 15th of December. A glitch occurred while I was paying by credit card so I had to call the costumer service 2 days later to pay over the phone. On the 24th my order was still waiting to be picked up because the order didn't appear on their screen... Shane offered to gave me a refund. I had to call twice to finally have my money back on the 7th of January!!!! What a waste of time and money.

VERY HELPFUL – Ordered from Perth, got it to me within 5 days very helpful staff. And always respond quickly. I reccomend shopping here again.

fast delivery – Received my order 5 days after placing. Happy with the toys and service. They have a free phone and answered my query promptly

Poor online shopping experience – After placing my order, I received an email asking me to send a copy of my driver's license as well as my credit card!!!! I called them to check if this was spam, but they said they occasionally ask for ID for first time buyers. I have bought a lot of things online and have never experienced this before. I cancelled my order, and I also wonder if they have ever had acustomer actually scan their credit card and send it online to them. Be wary.

No response – Despite leaving messages via online chat (says "online" then when you chat says leave a message) and direct emails no repsonse. Also tried the "ask the Prof to beat" and still no repsonse. Despite their claims I guess if the price match isn't going to be honoured they just ignore you. Shame because have ordered in the past from and was looking forward to future purchases. Lego

Lovely toys. Fast delivery – Great service. Live chatted a representative 'lisa' with a question regarding most suitable toy and received instant helpful advice. Toys arrived well packaged and in only 4 days. Also found toys well categorized on website and prices the best I have seen in Australian stores. Highly recommend to all parents looking for quality toys Helpful advice on live chat. Great range

Bad customer service – I have ordered from iqtoys on three occasions. When things go right with your order, thank your lucky stars. When things go wrong be warned. Their customer service is non-existent. They don't answer emails. You can call but only in NZ business hours. They pretend to be in Australia with a Qld phone number but they are in NZ. They make promises… Read more

on the phone which they never fulfill. Do business at your own risk. Good range. Bad customer service when you have a problem.

Great toys received in Sydney in 4 days – I love the products, and so do the kids - quality is excellent. Arrived well packaged an in only 4 days. I live chatted them first to check on the availablility and was very happy with the very quick live support. This is the second time I have used iQ Toys and both times I have been pleasantly surprised. Quality products and fast delivery

Terrible customer service and delivery – Ordered a present for my sons birthday on the 21st October (which has been and gone ) I am still waiting for it to arrive ( 7thnov) rang them on Monday said some one will ring me back, ( never did) rang them today (wednesdat) said some one will ring me back with in the hour ( never did) I can understand things go wrong with postage but no excuss… Read more

for poor customer service,

I ordered once before from this coming 18 months ago and had the same problem, said I would never ordered again but go sucked in by free postage . But learnt the lesson never never again Free postage Customer service and postage

Customer Service? – Ordered 2 items (in stock) on the 28/10, and I'm still waiting 6/11. I tried to track the package, and the number supplied didn't exist. I sent an email wondering why I couldn't track the number, I am still waiting for a reply (4 days later). Even though they have physical Australian addresses, your online purchases will come from NZ. Be prepared to be ignored while you wait. terrible service.

Sevice not as fast as it used to be two years ago – I have used IQToys 2 years ago and the parcel was delivered within 4 days. This time around it is taking very long. The website still states that delivery to QLD takes 4-6 business day, but today is the 9th business day and it was only lodged at Australia post today. I have deliberately ordered toys in their warehouse, thinking that it will take… Read more

6 days at most.

My credit card was debited on the same day of my order - 9 business days ago. Next time I will just buy the presents in Melbourne and send them on my own through Australia Post. An online store will lose customers if getting parcels out takes this long. Variety Very long delay in getting in stock items in the mail. Credit card debited long before items were send.

Great company, great service – I've been ordering toys from IQ toys for a number of years now and have never been disappointed. They have wonderful range of toys for all ages and at great prices. I regularly use IQ toys for buying presents for friend's children. The parcels arrive safely, nicely wrapped, and within a week of ordering. Their prices for delivery are also very… Read more

reasonable (often cheaper than posting it myself). A great range of toys, better than most department stores. Cost of postage and packing very reasonable and free once the order is over $100. Great service and orders arrive promptly.

Just perfect – Fast delivery, good range, reasonable prices. Ordered 3 items for my 5 month old son on the 3d of July, delivered on the 9th! Very happy with the quality. Loved the range of brands, good description, easy to navigate. Great service indeed. What else could you wish for? Will definately shop there again. reliable, fast delivery

Shop elsewhere – I ordered 5 'in stock' items on 13/12/2011...due to errors in their stock tracking system, plus it would seem general tardiness not generally the province of online retailers...23/12/2011 and Auspost tracking shows the parcel is still where they dumped it for dispatch. By way of contrast, on the same day I ordered multiple items from oo.com.au,… Read more

lanternshop.com.au, Ted's cameras, Snapfish and Big W. Most arrived days ago, the last of the oo.com.au items arrived 2 days ago.

First time user and very happy – I was a first time user to IQ toys and I am a very happy costomer. Theyprovide great communication , Fast post and extreamly well packaged parcels. Very Happy!! Will definatley buy again. Thanks for your great service. Meg Very happy with my purchase :) Nothing at all!!