- Verified customer
Great price, prompt order and notification
Bought a presant on Amazon with extra fast shipping just to be sure it would arrive on time with a flight in 12 days, but failed to arrive. Looked up this local shop, was cheaper and for pick-up same day. I will definitely buy again. Super easy, 7 day opening hours. Only downside is the shop front is small and very noisy with construction inside.
- Verified customer
Great prices, service and range
Price alone in many cases would be enough to deal with this store but the service is friendly and easy to deal with too. The most dangerous thing you can do is browse around while waiting for an order because you will spend more money.
The reviewer stated that an incentive was offered for this review
- Verified customer
Cancelled my preorder when product jumped in price
Either they are holding out or their distributor. This is not a limited edition product so I think they are holding out to sell the product for a higher price. Otherwise they would have contacted me telling me that the product would take a little time to send out.
Gameology sells counterfeit games
They are selling counterfeit games under different usernames on ebay, no wonder they can discount games by so much. I received a fake game on ebay with return post to gameology. Very dodgy practice
Edit: added photos of the fake game, the real version is supposed to have a curved spine on the book where the fake one sent is square. Plus added photo of senders address
Beware Price Match Policy!!!
I have bought several hundred dollars worth of board games from Gameology. As a local store, I thought I would use them and asked if they could price match another game store interstate. The items at the other store were on sale, but not clearance or anything like that. They met ALL the criteria listed in Gameology's price match policy. I e-mailed Gameology and they said they would get back to me after I listed the games and the prices and the store as requested. After waiting nearly 24 hours, they said they could not price match and when ...I went back to the original store, half the items were suddenly Out of Stock and another item had its price increased. Take it as you please, but it was very suspicious and dodgy. So please be careful with them - I would AVOID any price match request. Just get the item from another store if you see it cheaper. Unfortunately from this experience they have lost my patronage.
All-Round best gaming store
Reading a few reviews here and my experience has been one to rave on about.
Ordered a few games on a Thursday night and arrived here Monday morning in Brisbane - all nicely packaged.
Customer service and contacting them was a breeze via the live chat - all queries were answered promptly.
They have a huge range - bigger than most other stores and website is super clean and simple to navigate through.
Their shipping policy can be a bit annoying when ordering small value items however, $10 flat rate for big orders makes up for it.
October 20t...h 2019 Update: Amazing prices, awesome service This is by far the best games store in Victoria. I have made countless orders and it has been a flawless transaction every time. Customer service is outstanding and they definitely have the most competitive prices. Highly recommend these guys!
Phone service is terrible
I am trying to get my problem solved, the line is terrible and the person is overseas, they couldn't understand me, i asked if i could speak to someone in Australia, and he called me a racist.
December 30th 2018 Update: Said they would post my replacement goods but 3 weeks later nothing sent
I understand i live in a country town and postage takes a long time, i got sent a game with incorrect insides, after poor phone customer service and then good service thru the facebook with a follow up phone call, i waited a few days and then i was to...ld they will send out a replacement, the manager cancelled the shipment due to quality control, so 3 weeks later he didn't get anything sent, and I started following up on facebook again, he said he wont sent it till late next week, and even with express post it will take another 4-6 days. it would have been faster for me to hitch hike to the other side of the country and back again. i feel like there is something else happening.
Was very frustrating but have been refunded and given a copy
Update: I was given a complementary copy and an apology.
Update: I have been given a full refund.
I had pre ordered Vampire the Masquerade v5. It came up as posted not long after purchase but a few weeks later there was nothing. I got in touch and was told it wasnt going to be released for a month. I waited and was startled to see it for retail sale in normal game shops. I contacted them again to be told first it wasn't released then later it was to be posted Friday and the shipment was on its way. I was then told ot want released yet and was pushed back to January, despite seeing it there in shops. Then no communication at all. Appallingly hard to.get a straight answer even on the phone.
Please be aware
*caution* you have been warned!!!
Would have to be one of the worst game stores there is I spent over $200 dollars here online and never received my order called and explained my situation and what they said was because I have, leave in a safe place on my posting.
They couldn’t help or refund my money.
Which is not good enough when my tracking Says it’s still in Melbourne at the shop.
So please check out Cherry Collectabls mightyaps much best shop and the best customer service also offer cheaper prices.
Misrepresent the product. Do not use
I ordered a game, but it ended up being an addition to the game, that requires the game in the first place. I don't have the original, that's what I wanted. I contacted them asap and they refused to swap it out without me paying the postage and another $10 handing! for a $40 item. Basically it would cost me $20 to return a $40 item. The description did not say I needed the original game first to make the one they advertised useful at all. They really dislike customers and will fight you all day.
- Verified customer
Solid TCG online sales company
I purchased some Magic the Gathering and pokemon products from Gameology.
There was a small problem with them not having stock of certain items, but they were quick to communicate the lack of stock and offer replacements or a refund.
They have a good selection of items and delivery and payment went smooth with no issues
not the best
I have shopped with Gameology a few times and they have been good in the past but recently ordered for pick up by mistake and arranged for shipping with a $10 charge on top of my $90 order. A week later after I asked they realised it had not been sent. Poor stuff hope they improve.
Solid Service throughout Multiple Purchases
I've placed around 4 orders through Gameology. Each order consisted of multiple games to save on postage, which is $10 flat rate (pretty good when you're ordering big/ multiple games). None of the games I've purchased have later turned out to have been 'out of stock' (as experienced elsewhere) and everything has arrived in perfect condition and fairly promptly.
If you're using board game shopper to compare prices, you'll find Gameology to usually be very competitive, if not the best around for a lot of games (though not all).
I used to subscribe to their newsletters, but they tend to do updates mostly about LCGs (living card games) and things I'm not interested in. They're also quite frequent.
Good prices, fast shipping.
Bought two games in two separate transactions during the past month.
Happy with the service so far (fast shipping). Prices were good, shipping costs are on the low side of the spectrum which is great.
The only nitpick is the extra $5 you might miss out on which is a promotion that sometimes shows on their website as a spinning roulette.
Will definitely check their offerings and prices in the future.
Great prices, lightning fast shipping, excellent communication
I like to support my local store but if I'm ordering online I will definitely come to Gameology first stop. Good web site, unbeatable prices, a decent range and they shipped my orders extremely quickly. Good communication, tracking numbers, updates via email or Facebook. The website has a weird feature of handing out discount coupons at random, which I suppose is a bonus, but you feel a bit cheated when you miss out. In any case I'll be back.
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