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Springfree Trampoline Australia

Springfree Trampoline Australia

4.4 from 237 reviews

Reviews

(193)
(6)
(4)
(6)
(28)
  • Product Quality
    5.0 (60)
  • Return Claim MadeYes (1) · No (60)
  • Customer Service
    4.9 (57)


Great product and service

published

The trampoline is loved by our kids and the service provided with the delivery and installation (in the rain) was exceptional. We highly recommend this product and service. Don’t go anywhere else.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thank you for your excellent review and for sharing your experience! We strive to deliver a premium experience and we highly value such positive feedback from our customers. Have a great day! Springfree Trampoline


Lee

LeeGreater Melbourne (Metropolitan), VIC

The perfect gift!

published

5-stars for both the product and service. Organising Christmas eve delivery and installation was an added bonus. Our children love the trampoline and it has already provided hours and hours of fun!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thanks so much Lee for your awesome review and great feedback. Delivering an exceptional experience is important to us, so we love to hear such great feedback from our happy customers. Happy bouncing, and have a great day! Springfree Trampoline.

Sebastian S.

Sebastian S.Perth, WA

Hassle free and daughter loves it!

published

Couldn't fault their service or product. We ordered it to be delivered and installed just before Xmas. Was worried at first coz of this time of year but all was perfect, installer was very friendly and my daughter went nuts over her Xmas present. Trampoline is of very high quality, very impressed!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSpringfree website
See all answers
1 comment
Springfree
Springfree T.Springfree

Thanks for the great star rating! We love hearing positive feedback and value the opinions of our customers! Happy jumping and have a great day. Springfree Trampoline

The reviewer stated that an incentive was offered for this review

crystal j.

crystal j.Hunter Region, NSW

No square eyes

published

I purchased this trampoline to get my girls off their devices and tv and thank jah it worked most nights they are on it until dark or the mozzies which ever comes first, thankyou for having such a fabulous product.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Springfree
Springfree T.Springfree

We love hearing about kids getting outside and active more and away from devices, it is how it should be :) Glad we could help with this! Kind Regards, Springfree


Sian Hill

Sian HillHobart, TAS

  • Verified customer

Fantastic product

published

We love the quality and can rest assured it is safe. We also loved the instructional videos on putting it together, very helpful! It’s awesome knowing we have made a valuable investment for our kids.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Springfree
Springfree T.Springfree

Thanks for the great star rating! We love hearing positive feedback and value the opinions of our customers! Happy jumping and have a great day. Springfree Trampoline


Excellent quality, great service

published

I had been in contact on a few occassions with Springfree to get information about their products and installation. They were extremely helpful. The company who installed it sent out someone who did an excellent job and had lots of information about the trampoline and how to care for it and what to do if something was wrong. Highly recommend for service, quality and aftercare.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydney
See all answers
1 comment
Springfree
Springfree T.Springfree

Thanks for the top star rating! It's important to us to deliver an excellent experience, so we love getting great reviews! Happy jumping, Springfree Trampoline.

The reviewer stated that an incentive was offered for this review


Amazing service throughout and product is amazing

published

I arranged a layby with Springfree at the start of the year for the trampoline and extras bundle, so that I could avoid the big hit at the end of the year.
From the start, the process was so easy and staff always friendly.
Once the final payment was made at the end of November, the installation happened within a week! The installers were excellent, friendly and quick. Explained all the extras. Couldn't fault this service from end to end.
Would definitely recommend to anyone looking for a trampoline. My kids love it!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSpringfree
See all answers
1 comment
Springfree
Springfree T.Springfree

We love that you were able to get your trampoline in time for school holidays, will make all the difference ;). Thank you so much for the wonderful review and Happy Holidays Kelly and family ! Kind Regards, Springfree Team

The reviewer stated that an incentive was offered for this review


DrMum

DrMum

  • 10 reviews

So disappointed in this company

published

I called Springfree and requested to book the 'yard assessment service' and same-day installation, and was told "someone will call you back" to book the date and time. No phone call received. I called Springfree again today, 3 days later, and I was passed between two departments and got told the same thing again: "someone will call you back". Waited all day and still no phone call! So now I've bought a Vuly online instead. If the customer service is this poor for someone wanting to buy a trampoline, I certainly won't trust it to be any good if something goes wrong with the product. Poor form Springfree.

Customer Service
1 comment
Springfree
Springfree T.Springfree
Anna

AnnaSydney, NSW

  • 2 reviews

Perfect Christmas Gift

published

Best Buy ever : ) My 5 year old loves her Christmas Gift she even said we are the best Parents : )) Now its less iPad time and more lets jump on the trampoline and play basket ball time : )) So glad we went with Springfree Trampoline.. Amazing and very helpful customer service for sure ...The guy that came to install it was so friendly and knowledgeable... ThankU you guys made this year Christmas very special for my 5 year old for sure ....

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Springfree
Springfree T.Springfree

The Trampoline available

published

We just had our Medium Round Springfree built/installed. Love it!
We wanted a really good bouncing and safe Trampoline for our two children. We compared a number of the different branded Trampolines after a friend said, "I'm telling you, just go buy a Springfree", I wanted to check them all out and compare the prices, as I was a little apprehensive of the price, but WOW, my friend was totally right. There is no comparison. Everything is such good quality, it bounces fantastic, is safe and also in a smallish backyard like ours, it looks really good.
It may sound silly, but given the size, it does need to look good too.
Just buy one.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thank you so much for the fantastic review, we are so happy you love the quality of your Springfree! We know that you will continue to love it and make so many long lasting memories on it. Happy bouncing to you and your family, Springfree Team


Jonathan A.

Jonathan A.Sydney, NSW

  • Verified customer

We love our O92 Springfree Tramp!

published

Fantastic aftermarket care - if you need a spare part or to replace something the team are very friendly and helpful. We've had our Springfree 7 years and we are finally in need of a replacement mat. The service has been efficient and seamless.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

It is fantastic to hear you have had your Springfree for 7 years and is still going strong! Continue to make memories and enjoy getting outside and being active! Happy Bouncing, Springfree Team

The reviewer stated that an incentive was offered for this review


Reeree

ReereeMelbourne

Fantastic Staff. Excellent product. Jumbo Round.. best purchase ever!

published

The amazing staff were extremely accommodating. In-store AND on the phone after purchase. My 4 y/o loves her Springfree & it's proved very popular among the adults too. Money well spent.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOakleigh
See all answers
1 comment
Springfree
Springfree T.Springfree

Thank-you for your excellent review and great star rating. We highly value feedback from our customers and love that you love Springfree! Happy bouncing, Springfree Trampoline

The reviewer stated that an incentive was offered for this review


Mckazjay

MckazjaySouth East Queensland, QLD

  • Verified customer

Well loved Medium Oval

published

WE have had the medium oval for around 6 years and our kids love it. We have a narrow shaped yard with little space so this was the perfect choice. We have had to replace some springs and the net recently but the mat and frame are still like new. It was worth the investment just in how it has outlasted cheaper products and we are close to the beach too so well worth the investment in quality and safety.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSpringfree
See all answers
1 comment
Springfree
Springfree T.Springfree

It is fantastic to hear you have had your Springfree for 6 years and is still going strong! Continue to make memories and enjoy getting outside and being active! Happy Bouncing, Springfree Team

The reviewer stated that an incentive was offered for this review


Great experience

published

Smooth process , highly regarded team professional, everything was done perfectly, can not describe how my kids are enjoy Springfree trampoline....great work guys above a beyond rating.. keep it up Saed.

Return Claim MadeNo
Store LocationQld
1 comment
Springfree
Springfree T.Springfree

Thank you for your excellent review Saed and for sharing your experience! We strive to deliver a premium experience and we highly value such positive feedback from our customers. Have a great day! Springfree Trampoline

White Ridge Farm

White Ridge FarmSouth East Queensland, QLD

  • 4 reviews

Bouncing good at the farm!

published

We have a Springfree trampoline at White Ridge Farm and it has proved so popular with the kids. We have the trampoline with the ball and hoop and the kids line up to have a go. It is sturdy and safe for the kids which is super important and it looks great! We look forward to many years of bouncing good fun at the farm.
Great job Springfree!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thanks so much for your awesome review and great feedback. Delivering an exceptional experience is important to us, so we love to hear such great feedback from our happy customers. Happy bouncing, and have a great day! Springfree Trampoline.

Taylor

TaylorSydney, NSW

  • 4 reviews

Has been brilliant so far

published

The trampoline has made a big difference to our lives. We use the backyard more, our son is so happy using it and we love using it too! Easy to order and we had assembly included so came home to a great new trampoline. Thank you

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thanks for the awesome feedback! We strive to deliver the best experience possible and love hearing positive feedback from our happy customers. Happy jumping, Springfree Trampoline.


Vikki

VikkiGreater Melbourne (Metropolitan), VIC

We love our Springfree Trampoline and can't live without it!

published

We have had our Springfree Trampoline for many years now after going through a couple of previous trampolines of inferior quality. It has stood the test of time and our children can't live without it. They are out on the trampoline practicing tricks every day. Best investment!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOakleigh
See all answers
1 comment
Springfree
Springfree T.Springfree

Thank you for sharing your Springfree Love Vikki. We know you will continue to create so many more wonderful memories on your trampoline. Kind Regards, Springfree Team


Ty Watts

Ty WattsSouthwest, VIC

Great Service

published

Rang Monday Tramp is in On Thurs ! Great Young Fella Installed
Very Very Good Company . The Only Thing I didnt Like Was That the description of this review had to have 30 Words LOL

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thanks for the awesome feedback! We strive to deliver the best experience possible and love hearing positive feedback. Happy jumping, Springfree Trampoline.


Amanda

AmandaVictoria

  • 2 reviews

Great Service

published

We love our Springfree trampoline. We are relocating and needed it packed up straight away. The team from Springfree sorted this out for us and made it happen within the timeframe required and with minimal fuss. Really happy.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationwarrigal road
See all answers
1 comment
Springfree
Springfree T.Springfree

Woohoo! Thanks for the 5-star ratings all round and your awesome comments and review! We strive to deliver an exceptional experience, and were happy to be able to get this arranged in time for you. Have a great day, and happy bouncing!

The reviewer stated that an incentive was offered for this review


Tionie

TionieMelbourne

  • 3 reviews
  • 4 likes
  • Verified customer

Love it!

published

We have limited space but it just fits the medium oval trampoline and our 2 kids, 3 and 1.5yr old love it. We also purchased the sunshade, to stop neighbouring leaves falling in and it will be great coverage once summer comes. Highly recommend to get the kids moving in the backyard if you have a small area.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Springfree
Springfree T.Springfree

Thanks for the great Star Rating Tionie. Continue getting outside and being active! Happy Bouncing to you and your family. Kind Regards, Springfree Team


Page 1 of 12

Questions & Answers

gul s

gul sasked

Hi guys,

I have an existing trampoline I'm pretty sure it is 8ft but I need a new net and the jumping base and padding for the springs. Can you please help me.

Thanks Rose

1 answer
Springfree
Springfree T.Springfree

Hi Rose, if you have our brand of trampoline, we do have a range of Spare Parts available. Please call our Customer Care Team on 1800 586 772. Regards. The Springfree Team


Mon

Monasked

So, most people seem happy with the quality of the trampoline - safety and durability. But does it have a high rating on the bounce factor?

1 answer
Springfree
Springfree T.Springfree

Springfree trampolines provide a smoother bounce and they are gentler on your knees and joints. In 2012 consumer watchdog CHOICE reviewed 12 popular trampolines sold in Australia. Springfree Trampoline was the only model they recommended as safe and CHOICE also concluded that Springfree had the most comfortable bounce. The mat also provides a more responsive bounce and an impact absorbing soft edge. Have you seen the online videos of the awesome bounce and height that is achieved on a Springfree Trampoline?
http://www.youtube.com/watch?v=S60uJkptxVg&list=UUKWTMx9j3usUcl1AIYsO3ZA
Kind Regards,
Springfree Team


Get an answer from our members and Springfree representatives

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