Springfree -great product, excellent service
We own a 7yo Springfree that has been put to excellent use daily. We need a replacement mat and the customer service girls could not have been more helpful with their advice and assistance. I highly recommend.
Springfree trampolines rock!!!
From go to whoa the experience my family has had with Springfree Trampolines is awesome. We bought our first trampoline 6 years ago and it was used everyday without issue. Just upgraded to the large size as the kids are now a lot larger and STILL use it everyday!
Product quality is amazing and the service and willingness to help of the staff is superb. I would recommend EVERYONE get a Springfree Trampoline
Awesome product - and fantastic customer service for any follow up
Our springfree trampoline has served us well for many years. Great customer service on purchase and assembly. Six years down the track, I rang about some rust in the frame as was worried about safety. Immediately after sending through my photos, I was contacted about replacing the rusted items for free under warranty. Absolutely amazing... best customer service!
It’s the one thing that gets the kids outside every time.
After 7 years of constant use our mat finally started to perish at the seams, so today did the disassembly of the old one and put a new mat and bet on. Only took an hour and a quarter and it’s ready for the next however many years of enjoyment.
Thanks for a great product and great service.
impressed and taken back
David followed up an issue promptly, the whole team are great, they do what they say, safety is their key with great service
Honestly, u pay for what u get
Highly recommend Springfree Trampolines
We recently bought a new net & mat for our 8 year old Springfree trampoline & found the ordering process very easy with the service from the team excellent. Whilst daunting to dissemble the net & mat & reassemble with the new kit, we found it fairly easy using the original instructions & had it done in a couple of hours ourselves.
So easy to buy, have assembled and had disassembled and packed with a full report years later.
Couldn't ask for any better service and speed that it all happened in was wow!
It was an easy process to order and get someone to put it together. Very happy.
Very happy with springfree trampoline. They organized someone to come out and put it together and kept in touch via email throughout the process. Thanks. We have a very happy birthday girl.
Awesome Service - very fast installation
Steve came on a hot Saturday afternoon and was punctual and extremely efficient.
He dismantled the old Trampoline and installed the new Spring-free with the basketball hoop.
The kids absolutely love it.
The new trampoline is excellent, Steve was great setting it up and accommodated every request.
Excellent quality product and amazing service!
I have owned my Springfree for the last 2 years. My kids love it, I love it, I tell everyone I know how awesome our trampoline is and it still looks brand new and the bounce is unbelievably good. Last week I called about a tear in my net (no fault of Springfree). I was blown away at the fantastic service and support I received from the great team at Springfree. A special shout out to David. He answered my questions & solved my problems, he's legend! Thank you Springfree!
Excellent from start to finish
Was very easy to order online. Website is very informative, and had all the information we needed to select the best size for our garden. Once we ordered, customer service were quick to get back to us regarding an installation time/delivery. The delivery/installation was done super quick and I liked that they even took all the packaging away with them. I got a comprehensive rundown of everything too which was very helpful.
Great service - fast installation
Very impressed with service and installation. The trampoline is fantastic and our kids love it. Just disappointed that it didn’t come with a step. I didn’t think to ask/add one because it really should just be included as a bonus considering the price.
Great trampoline with amazing bounce. Great quality. Great company to deal with too. It was easy to watch them build it than struggle. Very friendly
Experience could not have been better
From start to finish, the focus on customer service was outstanding. We purchased the medium round model, which came with free installation, delivery & accessories worth $500. After ordering on a Wednesday, the trampoline arrived & was up & running the following Saturday. Other suppliers could learn a thing or two from the team at Springfree!
Wow - couldn’t believe the amazing service!
I contacted springfree regarding a warranty claim. A helpful young man called David presented me with my options, ensuring he asked what was required for my family. Moving forward I have decided to purchase a new trampoline at a discounted rate (minus cost of warranty replacement parts) the whole process was extremely easy. First contact was Friday and by Tuesday it’s all paid for and booked in to be delivered and assembled by the following Friday. What great customer service!
Peace & Harmony
Buying a Springfree trampoline has given the children hours of fun (& exercise..shhh don't tell them
Perfect from start to finish!
From the minute I called the service was informative, easy and exactly what I was looking for.
layby was simple, delivery and installation was so quick and hassle free.
The trampoline is great, the kids absolutely love it. A safe way they entertain themselves! Amazing
Very safe for our little one.
Great trampoline and very safe for our little one to use. The quality of the materials is amazing and worth what you pay and the warranty that comes with it is amazing.
I was not looking forward to putting it together on Christmas Eve especially after reading some of the reviews but it was pretty simple and took less than 2hrs.
Looking forward to years of fun on Springfree.
Better than I could’ve imagined
Being Christmas and having an 11 year old who’s wondering... this year we went big!
Ordered a medium oval trampoline to be delivered and set up on Christmas Eve. A week prior to delivery was called and asked as a special promo would we like a large oval for the same price... heck yes!!
On the morning of delivery (which was preordered for between 9-11) I received a phone call from Peter our installer I explained to him that that morning a letter had been delivered by Santa (in a block of ice!) to say a special disguised elf would be visiting us today with a gift that was too big for Santa to deliver
Peter arrived and introduced himself to our 2 kids and played the part of a disguised elf perfectly chatting to my daughter about how hot is was here in Australia, letting her know his real elf name (Joost) and of course having an accent just made him perfect for the part!!
Thank you so much Peter for helping make this such a wonderful Christmas and keeping the magic alive
Great trampoline and easy to deal with
They provide a great trampoline that is a very high quality. Definitely will not be the cheapest option available, but you can certainly see you are getting a high quality product, which you would expect with the price tag. Good service and follow up.
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