3,028 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment for Vuly Play is largely positive, with customers frequently praising the robust quality, safety features, and durability of their trampolines and play equipment. Many buyers also highlight proactive sales communication and prompt delivery as key highlights of their purchasing experience. Conversely, a minority of reviewers report frustrations regarding shipping delays, missing components, and challenges when dealing with after-sales support or warranty claims.
Superior customer service from Tae. He was very friendly, professional and knowledgeable about the Vuly products. A great company overall with fantastic products. Thanks again. Show reply
Ben G assisted me online, prompt and honest in replies and assistance of how he could assist, and helped with meeting the needs vs wants of my family. Cheers! Will of course look to VULY for our future needs- cheers, regards Stacey Show reply
The parts seem fairly strong once fully assembled. The instructions were horrendous. I found myself unbuilding and rebuilding several sections because of inadequate directions and I am a pretty handy person myself having built many things in the past. The problem is this is made of fairly thick steel which is good, except for when the holes dont… Read more
lineup. I had to finally resort to using my drill to fix holes which didnt lineup in several sections after fighting for hours to try and get them to align. Bigger problem was getting some of the parts to even connect to eachother. I am a very strong male, I needed several hours of banging parts with a heavy mallet with lumberjack type swings to make up for the misaligned cuts of the steel. One step was missed due to the poor instruction which I left to fix for another day. When I went back to disassemble two weeks later I noticed the screws in areas where I had no problem previously were already rusting. Unreal not to have adequately zinc coated screws on this set which would rust so quickly. Also several boxes arrived ripped open but luckily I was not missing any parts. The reason this even earned 2 stars is because my kids do like playing in the final product and it does seem pretty stable once I was able to makeup for the manufacturing shortcomings.
Reviews with attachments
It started when I went to buy new shade cover for my vuly trampoline. I had ordered the wrong one. Vuly contacted me straight away ,"I see you brought this trampoline 3 years ago and you're ordering the wrong shade cover. I'll pop the right one in there for you". That gave me so much confidence in the customer service. So I ordered the treehouse.… Read more · 1
Wow. I'm so impressed with this product. I was able to insult it myself, which gave me a chance to go over the quality of the materials. I'm a 100 kg man and I swang all over the treehouse setting it up. I'm very confident in the design and the quality of the materials. The instructions were easy to follow and easier to assemble. I'm so happy with the support from the company. Thank you Vuly, my backyard game is strong with your products and support. 10/10.. Buy it once and buy it properly. Vuly.
We paid the extra and had someone come and build this for us… definitely worth it! Got home from work/ Kindy and the new monkey bar pro 2 small was ready for a test run. My 4 year old loved the cubby house bit! Was a mission convincing him to come in for dinner. Hours of fun ahead of us! Show reply
Absolutely incredible all around. Bought the Treehouse 2.1 for my 3 year old daughter and it’s already been a hit. Especially the little fort/cubby house sections in the top. Have decked it out with a water proof box of adventure toys and books and outdoor pillows. She already wants to camp in it but it gets a bit cold in winter. She loves the… Read more · 1
swings as well and I like that they adjust so they will grow with her.
I build the whole thing myself over 2 days. The video assembly was perfect and didn’t have any issues. I’d recommend 2 people for certain sections if you need the muscle.
Overall we love the treehouse and will be buying more swings and accessories as the kids get older. Hoping the slide attachment comes to Australia.
- +3
What an outstanding playset! We built a large trampoline and monkey bars swing set with a loft, all in 2 days with 2 people! The instructions were great. It went up easy and is very sturdy. My 3yr old grandson is so excited, climbs up and down the loft by himself. We positioned the monkey bars low enough for him to reach them. His cousins and… Read more · 1
friends are coming over to check it all out at the big 3 party this weekend! Can't wait. Well done Vuly, 2 big winners with these sets.
As I was updating my cart I received a call from a representative called Tai, he extremely generously listened to our needs and wants and matched us with the exact product we had avoided due to budget. We got an amazing deal and will have our trampoline set up and ready for our 4 very excited children who will love it and use it everyday. It’s… Read more · 1
nice to talk to a genuinely kind and helpful person, especially for a large purchase like this. Excellent customer service and an absolute pleasure. Thank you!
We purchased the Treehouse over easter and it is amazing. Arrived very fast and was fairly easy to assemble, came with lots of extras. Can get different systems to extend and expand, plus can get keep adding through christmas and birthday presents. Kids love it. Show reply
We recently bought the Vuly trampoline with the ladder and couldn’t be happier with it! The quality is excellent—everything feels really sturdy, safe, and well-made, which gives great peace of mind with kids using it every day. Our kids absolutely love it and spend hours on there. It’s been such a great addition to our backyard, especially since… Read more · 1
we don’t have a huge space. It fits perfectly without overwhelming the area, which was a big plus for us.
The ladder is also a great feature—it makes it really easy for little ones to climb on and off safely without needing help all the time.
If I had to mention one area for improvement, it would be the instructions. They could be a bit clearer and easier to follow, especially during assembly. That said, once it’s set up, it’s 100% worth it.
Overall, a fantastic trampoline—safe, durable, kid-friendly, and perfect for smaller backyards. Highly recommend!
A great experience from start to finish. An awesome product for the whole family to enjoy Show reply
Vuly treehouse has been a great purchase for the boys ages 5 and 7. So nice to have the creative play cubby element mixed with the physical development side of monkey bars and swings. Show reply
Find out how Vuly Play compares to other Toys & Game Shops
Know better, choose better.
Overall, we’ve been really happy with our Vuly treehouse. It’s been a fantastic pick for our kids aged 3.5 to 8, with plenty of room for them to grow into it. The structure feels sturdy, safe, and thoughtfully designed for imaginative play, exactly what we were hoping for. Where we did run into a hiccup was with the top opening. During the sales… Read more · 1
process, we were advised that we could cover this section with a cargo net. After installation, we learned from the installers that the design doesn’t actually support a full closure, even with a net, there would still be a gap. It wasn’t a deal breaker, but it was disappointing to receive advice that wasn’t fully accurate. In saying that, the playset itself is excellent, and our kids absolutely love it. Apart from a few parts missing they were quick to replace. We just would have appreciated clearer guidance from the sales team so we could make the most informed decision from the start. A few scratches on the black bar was found and velcros off one piece and safety harness off a piece needs replacement. These should all be covered with warranty.
Looking online knew what I wanted didn't Place order straight away, a team member phoned me which was great went over a few questions I had and was straight back online to place order, came within the week was so happy! Easy to set up not a nightmare like I was expecting, we got the Flare medium size trampoline it's actually really big was so happy with the sizing. Was for my sons 3rd birthday he absolutely loves it best gift ever! Show reply
We purchased the Vuly Quest 2.1 Treehouse system for our son’s birthday, and it has honestly been one of the best things we’ve bought for our backyard. We wanted something that would last for years, grow with the kids, and keep them active outside — and this has absolutely delivered. The quality of the materials is excellent. Everything feels… Read more · 1
very solid and well-built, and once it’s assembled, it feels extremely sturdy and safe. The treehouse is definitely the highlight — the kids love having their own little space up there and it gets used for everything from “secret clubs” to snack time and reading.
The monkey bars and climbing sections are fantastic for burning energy, and we’ve already noticed the kids getting stronger and more confident climbing. It’s great for a wide age range too — our younger child can use parts of it, while the older one can tackle the more challenging sections.
It is a big structure, but that’s also why it’s so good — there are lots of different activities on the one frame, so they don’t get bored of it like some smaller play equipment.
Assembly does take time, so I would definitely recommend allowing a full day (or getting help), but the instructions were clear and everything went together properly.
Overall, we are extremely happy with the Vuly Quest Treehouse. The kids use it every single day, and it has been worth the investment to have something in the backyard that keeps them active, outside, and entertained for hours.
Would absolutely recommend to other families looking for a high-quality backyard play system.
- +2
Purchased the Vuly Quest Treehouse as a birthday present for my son and he has absolutely loved it. Ever since it was assembled he has been on it playing. It is very sturdy and supports a lot of children playing on it. It took us a bout 6hours to put it together so definitely allow abit of time to assemble it. It also took us a little bit to… Read more · 1
locate the instruction booklet (maybe a sign on the box to show which box has the instruction book in it would be great - as we had over 20 boxes to go through to find it). Our experience in ordering it was super easy through the website and we even went to the physical store to see it before purchasing it and everyone was very friendly and helpful. Delivery was also super quick after placing our order.
ULTRA 2 LARGE TRAMPOLINE We purchased the Ultra 2 large trampoline for our daughter (and us) and we are really happy with the purchase! We were happy to invest the $ but just wanted one that would last. We researched many different brands and decided on Vuly. We are so happy with the quality and confident it will last a long time. We are on it… Read more · 1
most afternoons and had the shade cover and tent walls thrown in for free which is great during summer. We also purchased it with an expected wait time as it said online there is a back order, however we received a shipping tracking number within 2 days and received it later that week!
I also didn't even open the instructions manual, instead I watched the 9 minute video online and had it up within the hour.
If you are after a trampoline that will last, easy to put together and great customer service, you won't be disappointed!
First Vuly purchase and we couldn't be happier. It's very safe, well-sized, and the kids love it. Delivery was within the estimated timeframe and without issues. We also paid for the assembly service and the tradesperson was fantastic offering multiple dates and timeframes and even coming on a public holiday. A product that's trustworthy and worth the price. Show reply
Latest follow-ups
EDIT: I have just spoken with Bethany who was FANTASTIC, super lovely and helpful!! Is sending box B ASAP, along with compensation. She assures me the young fella I dealt with this morning was new and young and has been spoken with regarding his… Read more · 2
service. Couldn’t fail the follow up from Bethany. She has provided me with a letter for my kids from Santa to state the trampoline will be late. THANK YOU BETHANY!!!
Might as well not have a phone number for customer service as they offer NO help. I am missing a box of crucial parts for the Ultra 2 trampoline, not ideal on Christmas Eve when you planned to build the trampoline for your children that night. Contacted the shipping company who were very helpful and stated that there was only 4/5 boxes picked up from sender and delivered, they can see there is still a pending shipping label at the sender still. Contacted vuly via phone and the fella on the phone was of no help, told me “might have to do investigation but too busy today” and I asked how I would receive resolution via phone or email and he was unable to provide an answer as to how I would receive help. No reply to emails or social media. No resolution from the phone line. Things happen so although I can’t set up trampoline for Christmas, an answer that they would send me the box of parts required ASAP would be ideal and therefore I’d have a resolution. All I want is the box B to be sent and if another box seem to turn up I would happily send it back but as per shipping company the sender hasn’t even sent a box meaning it’s not even lost in the post!!!!!! So therefore the senders fault so therefore they should rectify. You’d think speaking to someone on the phone instead of email would provide a quicker more effective resolution, not the case with this company.
Follow-up · Trampoline set up was relatively easy for 2 people, took roughly just under 2 hours. Trampoline so far is good quality. The free gifts as compensation arrived and are good. Only other problem was the shipping company used this time round were awful (Direct Freight Express), delivered box b to the wrong address and thankfully the lovely lady at… Read more
Positive reviews
We were gifted a Vuly trampoline 4 years ago when my daughter had cancer. We didn't have a manual. The store where the trampoline had came from had closed. The trampoline is in GREAT condition, we just needed to purchase some new straps (one had snapped) and we also wanted help moving he trampoline in our yard. Customer service was so so so… Read more · 1
helpful. They helped me figure out what size and model I had. We got the straps ordered and they were able to give me a lot of great suggestions, as well as a copy of the manual, for moving it. These trampolines are such good quality. They aren't going to blow away in a storm. They are fixable is something breaks. Well worth the cost compared to the disposable options at big box stores.
Great experience! Got a bigger and better tramp for a great price. Excellent communication and confirmation of details and such a quality product. Shout out to Ben G who made the process a breeze! Show reply
Find out how Vuly Play compares to other Toys & Game Shops
Know better, choose better.
Although I haven't received the trampoline yet, my experience with Vuly so far has been excellent. I spoke with Ben, who was extremely helpful in guiding me through the different options and recommending the best monkey bars for my children. He also took the time to explain the available accessories and helped with pricing wherever he could. The… Read more · 1
customer service has been outstanding, and the ordering process was smooth and easy. I'm looking forward to receiving the Large Ninja Quest 2.1 Pro Monkey bars next week and can't wait for the kids to enjoy it.
Negative reviews
Purchased a few years for my granddaughter aged 11 who swings for extended periods to self regulate. The swing framed failed very quickly, Vuly replaced components free of charge without a problem. The frame failed again quite quickly and this time it was not possible to repair. Some replacement parts were sent in June 24 but we could not repair… Read more
the swing. My granddaughter sometimes swings for 2 hours. I’m only writing this review now as I found the sheet advising the frame has a 10yr warranty, this swing does not stand up to the strain of extended swinging sadly.
Hey Lynne, Thank you for sharing your experience and I… Read more
Might be a great trampoline but dont expect it to last through childhood - especially as they do not accomodate for replacement parts wear and tear to buy. Currently have Vuly Lift less then 5 year old and no available safety pad replacement available or after market suggestions. Just another greedy company profiting off parents.
Hi Kat, it’s truly regrettable that we fell short of… Read more
Bad communication and service from the start. Will never recommend. Almost a month since ordering and no updates since 19th February with no resolution in sight. Vuly rep said there was flooding causing delay - we are in Adelaide and there is no flooding, unless it's lasted the 7 days that the order has been missing and not made any news cycle.
Hi Louise, it’s truly regrettable that we fell short of… Read more (+2 replies)
Recent reviews
I do not have the product as yet, but I wanted to shout out the Ben who was super helpful with arranging a specific delivery date for our purchase. Thanks again for your help and we can wait for the product to be delivered to our new home next month. Show reply
We were looking into something for our kids and Tai was the most amazing help in deciding what would work for us and he helped us customise it to what our kids would use the most, absolutely incredible customer service and such a lovely person so thank you for your help! Show reply
Wow is an understatement… I could not have asked for better customer service from Tai! I can’t say this with enough honesty, do not purchase online. Take the time ring up the customer service Centre and order over the phone. Tai was straight away on the ball helpful, was polite, genuine, extremely knowledgeable and the type of person that you can trust with any purchase. Bull is a quality product with quality staff ready to help. Show reply
We haven’t received our Treehouse Monkey Bars yet, so I can’t comment on the product itself just yet, but I wanted to leave a review because the customer service has been exceptional. From the moment we placed our order, the team has been responsive, friendly, and genuinely helpful. The guy in the end of the phone was a legend, all questions were… Read more · 1
answered promptly, and they’ve made the whole experience feel easy and stress-free. It’s so refreshing to deal with a company that truly cares about its customers!!
We also purchased a VULY trampoline a few months ago, and it’s been fantastic. It was surprisingly easy to set up, feels incredibly well made, and the quality has exceeded our expectations.
Based on our experience so far, I’d happily recommend VULY.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Nik, We’re sorry to hear about your disappointment… Read more