3,041 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment for Vuly Play is largely positive, with customers frequently praising the robust quality, safety features, and durability of their trampolines and play equipment. Many buyers also highlight proactive sales communication and prompt delivery as key highlights of their purchasing experience. Conversely, a minority of reviewers report frustrations regarding shipping delays, missing components, and challenges when dealing with after-sales support or warranty claims.
I recently used Ben G who helped me over the phone buy an outdoor gym for the kids. He was absolutely awesome to deal with and I highly recommend. A great experience all round! Show reply
BEN IS THE BEST!! GIVE HIM A RAISE, A PROMOTION AND 10 FREE COFFEES!! I was so unsure about whether to purchase from Vuly and what I actually wanted. Ben was able to talk me through everything and went above and beyond to help me out. We ended up purchasing the top of the line products with attachments. Give the Vuly Team a call and ask for Ben. He will help you out to get the right products for your family. Show reply
Here’s a polished version of your Vuly review: Ewan from customer service has been absolutely amazing! He was incredibly helpful and took the time to answer all my questions and guide me through the process. The level of care and support has been fantastic. We can’t wait for our Vuly tramp to arrive and start enjoying it. Thank you again, Ewan,… Read more · 1
for all your help — it’s truly appreciated!
I can also make it sound more casual, shorter, or more like a Google review if you’d like.
Reviews with attachments
We got the Vuly Ultra 2 trampoline in Medium. The kids love it, it’s just transformed our backyard into a fun park! Show reply
We bought the Thunder 2 Pro Trampoline a few months ago. I didn’t put it together myself, as I didn’t want to spend the time assembling it, and I was able to find someone to install it for a reasonable price. We’ve been very happy with it. It looks great, feels sturdy and well made, and most importantly, the kids absolutely love it. Our children… Read more · 1
are 13, 8 and 5, and the trampoline has become a regular part of their day — which also means less time spent inside the house!
Overall, I would definitely recommend this product.
Would I buy it again? Absolutely, yes.
It started when I went to buy new shade cover for my vuly trampoline. I had ordered the wrong one. Vuly contacted me straight away ,"I see you brought this trampoline 3 years ago and you're ordering the wrong shade cover. I'll pop the right one in there for you". That gave me so much confidence in the customer service. So I ordered the treehouse.… Read more · 1
Wow. I'm so impressed with this product. I was able to insult it myself, which gave me a chance to go over the quality of the materials. I'm a 100 kg man and I swang all over the treehouse setting it up. I'm very confident in the design and the quality of the materials. The instructions were easy to follow and easier to assemble. I'm so happy with the support from the company. Thank you Vuly, my backyard game is strong with your products and support. 10/10.. Buy it once and buy it properly. Vuly.
We paid the extra and had someone come and build this for us… definitely worth it! Got home from work/ Kindy and the new monkey bar pro 2 small was ready for a test run. My 4 year old loved the cubby house bit! Was a mission convincing him to come in for dinner. Hours of fun ahead of us! Show reply
Absolutely incredible all around. Bought the Treehouse 2.1 for my 3 year old daughter and it’s already been a hit. Especially the little fort/cubby house sections in the top. Have decked it out with a water proof box of adventure toys and books and outdoor pillows. She already wants to camp in it but it gets a bit cold in winter. She loves the… Read more · 1
swings as well and I like that they adjust so they will grow with her.
I build the whole thing myself over 2 days. The video assembly was perfect and didn’t have any issues. I’d recommend 2 people for certain sections if you need the muscle.
Overall we love the treehouse and will be buying more swings and accessories as the kids get older. Hoping the slide attachment comes to Australia.
- +3
What an outstanding playset! We built a large trampoline and monkey bars swing set with a loft, all in 2 days with 2 people! The instructions were great. It went up easy and is very sturdy. My 3yr old grandson is so excited, climbs up and down the loft by himself. We positioned the monkey bars low enough for him to reach them. His cousins and… Read more · 1
friends are coming over to check it all out at the big 3 party this weekend! Can't wait. Well done Vuly, 2 big winners with these sets.
As I was updating my cart I received a call from a representative called Tai, he extremely generously listened to our needs and wants and matched us with the exact product we had avoided due to budget. We got an amazing deal and will have our trampoline set up and ready for our 4 very excited children who will love it and use it everyday. It’s… Read more · 1
nice to talk to a genuinely kind and helpful person, especially for a large purchase like this. Excellent customer service and an absolute pleasure. Thank you!
We purchased the Treehouse over easter and it is amazing. Arrived very fast and was fairly easy to assemble, came with lots of extras. Can get different systems to extend and expand, plus can get keep adding through christmas and birthday presents. Kids love it. Show reply
We recently bought the Vuly trampoline with the ladder and couldn’t be happier with it! The quality is excellent—everything feels really sturdy, safe, and well-made, which gives great peace of mind with kids using it every day. Our kids absolutely love it and spend hours on there. It’s been such a great addition to our backyard, especially since… Read more · 1
we don’t have a huge space. It fits perfectly without overwhelming the area, which was a big plus for us.
The ladder is also a great feature—it makes it really easy for little ones to climb on and off safely without needing help all the time.
If I had to mention one area for improvement, it would be the instructions. They could be a bit clearer and easier to follow, especially during assembly. That said, once it’s set up, it’s 100% worth it.
Overall, a fantastic trampoline—safe, durable, kid-friendly, and perfect for smaller backyards. Highly recommend!
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A great experience from start to finish. An awesome product for the whole family to enjoy Show reply
Overall, we’ve been really happy with our Vuly treehouse. It’s been a fantastic pick for our kids aged 3.5 to 8, with plenty of room for them to grow into it. The structure feels sturdy, safe, and thoughtfully designed for imaginative play, exactly what we were hoping for. Where we did run into a hiccup was with the top opening. During the sales… Read more · 1
process, we were advised that we could cover this section with a cargo net. After installation, we learned from the installers that the design doesn’t actually support a full closure, even with a net, there would still be a gap. It wasn’t a deal breaker, but it was disappointing to receive advice that wasn’t fully accurate. In saying that, the playset itself is excellent, and our kids absolutely love it. Apart from a few parts missing they were quick to replace. We just would have appreciated clearer guidance from the sales team so we could make the most informed decision from the start. A few scratches on the black bar was found and velcros off one piece and safety harness off a piece needs replacement. These should all be covered with warranty.
Vuly treehouse has been a great purchase for the boys ages 5 and 7. So nice to have the creative play cubby element mixed with the physical development side of monkey bars and swings. Show reply
Looking online knew what I wanted didn't Place order straight away, a team member phoned me which was great went over a few questions I had and was straight back online to place order, came within the week was so happy! Easy to set up not a nightmare like I was expecting, we got the Flare medium size trampoline it's actually really big was so happy with the sizing. Was for my sons 3rd birthday he absolutely loves it best gift ever! Show reply
We purchased the Vuly Quest 2.1 Treehouse system for our son’s birthday, and it has honestly been one of the best things we’ve bought for our backyard. We wanted something that would last for years, grow with the kids, and keep them active outside — and this has absolutely delivered. The quality of the materials is excellent. Everything feels… Read more · 1
very solid and well-built, and once it’s assembled, it feels extremely sturdy and safe. The treehouse is definitely the highlight — the kids love having their own little space up there and it gets used for everything from “secret clubs” to snack time and reading.
The monkey bars and climbing sections are fantastic for burning energy, and we’ve already noticed the kids getting stronger and more confident climbing. It’s great for a wide age range too — our younger child can use parts of it, while the older one can tackle the more challenging sections.
It is a big structure, but that’s also why it’s so good — there are lots of different activities on the one frame, so they don’t get bored of it like some smaller play equipment.
Assembly does take time, so I would definitely recommend allowing a full day (or getting help), but the instructions were clear and everything went together properly.
Overall, we are extremely happy with the Vuly Quest Treehouse. The kids use it every single day, and it has been worth the investment to have something in the backyard that keeps them active, outside, and entertained for hours.
Would absolutely recommend to other families looking for a high-quality backyard play system.
- +2
Purchased the Vuly Quest Treehouse as a birthday present for my son and he has absolutely loved it. Ever since it was assembled he has been on it playing. It is very sturdy and supports a lot of children playing on it. It took us a bout 6hours to put it together so definitely allow abit of time to assemble it. It also took us a little bit to… Read more · 1
locate the instruction booklet (maybe a sign on the box to show which box has the instruction book in it would be great - as we had over 20 boxes to go through to find it). Our experience in ordering it was super easy through the website and we even went to the physical store to see it before purchasing it and everyone was very friendly and helpful. Delivery was also super quick after placing our order.
Latest follow-ups
EDIT: I have just spoken with Bethany who was FANTASTIC, super lovely and helpful!! Is sending box B ASAP, along with compensation. She assures me the young fella I dealt with this morning was new and young and has been spoken with regarding his… Read more · 2
service. Couldn’t fail the follow up from Bethany. She has provided me with a letter for my kids from Santa to state the trampoline will be late. THANK YOU BETHANY!!!
Might as well not have a phone number for customer service as they offer NO help. I am missing a box of crucial parts for the Ultra 2 trampoline, not ideal on Christmas Eve when you planned to build the trampoline for your children that night. Contacted the shipping company who were very helpful and stated that there was only 4/5 boxes picked up from sender and delivered, they can see there is still a pending shipping label at the sender still. Contacted vuly via phone and the fella on the phone was of no help, told me “might have to do investigation but too busy today” and I asked how I would receive resolution via phone or email and he was unable to provide an answer as to how I would receive help. No reply to emails or social media. No resolution from the phone line. Things happen so although I can’t set up trampoline for Christmas, an answer that they would send me the box of parts required ASAP would be ideal and therefore I’d have a resolution. All I want is the box B to be sent and if another box seem to turn up I would happily send it back but as per shipping company the sender hasn’t even sent a box meaning it’s not even lost in the post!!!!!! So therefore the senders fault so therefore they should rectify. You’d think speaking to someone on the phone instead of email would provide a quicker more effective resolution, not the case with this company.
Follow-up · Trampoline set up was relatively easy for 2 people, took roughly just under 2 hours. Trampoline so far is good quality. The free gifts as compensation arrived and are good. Only other problem was the shipping company used this time round were awful (Direct Freight Express), delivered box b to the wrong address and thankfully the lovely lady at… Read more
Positive reviews
It's been an awesome trampoline for kids and adults! The net is great and the shade cover too. The bounce is fabulous and my kids are doing flips now (more safely lol) I wish we had bought the Ultra 2 earlier from Vuly but I was doing my research and reading a tonne of reviews. I'm extremely happy with the Vuly trampoline so if your questioning trampoline companies, honestly, for an Aussie backyard, grab a Vuly! Show reply
Purchased the swing set; fantastic quality, very durable and love the option to change out the different attachments. Very impressed with the customer service team who helped me purchase over the phone. Kids love it. Show reply
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I couldn’t have asked for a better customer experience. Tai Lee was exceptionally friendly, helpful and accommodating throughout the entire process, and genuinely went out of his way to make everything work for me. What impressed me most was the level of flexibility and willingness to help. Tai took the time to understand what I needed and worked… Read more · 1
with me to find a payment option that suited my circumstances, including arranging a generous discount that allowed me to spread the payment through PayPal. It never felt like it was simply about making a sale — the whole experience felt personal, professional and focused on making sure I was happy with the outcome. What makes the experience even more special is how happy the purchase has made my son. He is absolutely monkey-bar mad and spends around two hours every day on our tiny set ($100 set purchased elsewhere). We have been saving for quite a while to be able to afford them, and they are his combined birthday and Christmas present, so this was a pretty special purchase for our family. knowing how much enjoyment he is going to get from them (already planning a sleep out in the cubby tent) has made it completely worthwhile, and Tai’s help in making it possible is something we really appreciate. The communication, service and overall experience were excellent from start to finish. Tai is a real credit to the business, and I wouldn’t hesitate to recommend him to anyone looking for genuine, friendly and accommodating service.
Negative reviews
The parts seem fairly strong once fully assembled. The instructions were horrendous. I found myself unbuilding and rebuilding several sections because of inadequate directions and I am a pretty handy person myself having built many things in the past. The problem is this is made of fairly thick steel which is good, except for when the holes dont… Read more
lineup. I had to finally resort to using my drill to fix holes which didnt lineup in several sections after fighting for hours to try and get them to align. Bigger problem was getting some of the parts to even connect to eachother. I am a very strong male, I needed several hours of banging parts with a heavy mallet with lumberjack type swings to make up for the misaligned cuts of the steel. One step was missed due to the poor instruction which I left to fix for another day. When I went back to disassemble two weeks later I noticed the screws in areas where I had no problem previously were already rusting. Unreal not to have adequately zinc coated screws on this set which would rust so quickly. Also several boxes arrived ripped open but luckily I was not missing any parts. The reason this even earned 2 stars is because my kids do like playing in the final product and it does seem pretty stable once I was able to makeup for the manufacturing shortcomings.
Purchased a few years for my granddaughter aged 11 who swings for extended periods to self regulate. The swing framed failed very quickly, Vuly replaced components free of charge without a problem. The frame failed again quite quickly and this time it was not possible to repair. Some replacement parts were sent in June 24 but we could not repair… Read more
the swing. My granddaughter sometimes swings for 2 hours. I’m only writing this review now as I found the sheet advising the frame has a 10yr warranty, this swing does not stand up to the strain of extended swinging sadly.
Hey Lynne, Thank you for sharing your experience and I… Read more (+2 replies)
Might be a great trampoline but dont expect it to last through childhood - especially as they do not accomodate for replacement parts wear and tear to buy. Currently have Vuly Lift less then 5 year old and no available safety pad replacement available or after market suggestions. Just another greedy company profiting off parents.
Hi Kat, it’s truly regrettable that we fell short of… Read more
Recent reviews
Omg! I wanted to order my son a set of the vuly monkey bars but kept talking myself out of it. Ben G (Benjamin Gulliver) changed my mind and made the decision to go ahead with the purchase VERY easy! We haven't yet received our order but I know once it arrives, I will be very grateful to Ben G for years to come! Show reply
Absolutely amazing service from Kelsie! As soon as I entered my details on the website, she called me and offered to waive the shipping cost and include a warranty. She made the whole process so easy and was incredibly helpful. I highly recommend Kelsie and Vuly Play! Show reply
Thank you Kelsie for being a fantastic help with selecting a trampoline and accessories for my 4 and 6 year old. Your product knowledge was amazing and I am really happy with the great deal you did for us. Thank you again l. Show reply
What an incredible experience! I received a call from Tai offering support to finalise my order for a swing set for my children for Christmas. The process was so easy! By far the best customer service I have EVER received! Show reply
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Hi Nik, We’re sorry to hear about your disappointment… Read more