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Vuly Play
4.6 from 845 reviews

See the Best Toys & Game Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(702)
(62)
(8)
(8)
(65)
  • Incentivised Review Yes (64%) · No (36%)
  • Product Quality
    4.8 (475)
  • Return Claim MadeYes (21) · No (482)
  • Shipping
    4.7 (306)
  • Customer Service
    4.8 (47)

Kalana P.

Kalana P.Greater Melbourne (Metropolitan), VIC

Quality product and FUN!!!

published

We purchased the Thunder trampoline and are really happy with it. Quality product and excellent customer service. We ordered early December and delivery was really quick considering the busy period. Assembly was fairly straightforward, especially with the excellent instructions. Highly recommended!!

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Welsh

WelshNorth Queensland, QLD

Swing set great for all ages

published

With the diversity of swings on offer from vuly you can cater to both the older and younger kids. It is a great incentive to get the kids outside and active and the are easily interchangable.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Lifesaver

published

I bought a Vuly trampoline for my 5 year old boy who has a lot of energy. Best thing ever. I changed my mind and swapped from the tent sides as an extra to the basketball hoop and it was no problem. All the staff were amazing on the phone and at the shop.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTingalpa
See all answers

The reviewer stated that an incentive was offered for this review

Shawn M.

Shawn M.South East Queensland, QLD

Amazing quality, value and service

published

Amazing value and service $800+ off our new trampoline with the new years deal and delivered in 3 DAYS! Can't recommend then highly enough. Our little guy will be so excited to open his bday pressie!

The reviewer stated that an incentive was offered for this review


Deb

DebSydney, NSW

2nd times a charm!

published

We loved our first Vuly trampoline so much when we decided to upgrade we purchased the next tramp from them too! Their customer service has always been amazing and the trampoline has been a terrific asset to our back yard. I’m sure if you shop with Vuly you won’t be disappointed!!

Product Quality
Shipping
Return Claim MadeNo

Tee

TeeLyneham 2602, ACT

Thank goodness for you

published

The website was clear, easy to access and very responsive. The customer service term were friendly and helpful. The delivery even at a very busy time of year was speedy and complete within a week despite living 2 states away.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


quickhost

quickhostSydney, NSW

  • 11 reviews

Amazing Product.

published

Great quality product. Few hiccups with the online ordering, but a call to the service centre, and it was fixed immediately.

Perhaps Vuly could review the assembly instructions as myself and 2 friends all made the same mistake assembling the trampoline and needed to do it twice. Also the ladder is a requirement and should be sold as an accessory.

Overall, we are very happy with the product.

Product Quality
Return Claim MadeNo

Lydia Thompson

Lydia ThompsonHobart, TAS

Amazing customer service and very quick dispatch.

published

We had a hiccup with our bank transfer for our Thunder Pro it was delayed by the bank when their amazing deal was ending with 1/2 price shipping to Tassie. I called them and explained and they were really good and said no problem, just give us a call when the transfer goes through and we will honour the sale price.
They were fantastic. They dispatched the next day and we had shipping details immediately and had a eta too. Very happy with all aspects of our purchase.

Product Quality
Shipping
Return Claim MadeNo

Brilliant experience, very happy!

published

We are extremely happy with our vuly purchase (extra large ultra) . Exceptional quality and the customer service has been brilliant. We just received our extra accessories too, which was a nice surprise as we weren't expecting them (we bought the trampoline originally from in store before Christmas). Thank you again Vuly!

Product Quality
Customer Service
Return Claim MadeNo
Di B.

Di B.South West, WA

Buyer beware

published
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Borosta

BorostaCanberra Airport 2609, ACT

  • 3 reviews

Quality is as good as their Customer Service

published

Customer service is absolutely appalling great way of fobbing off customers after disappointing Christmas. The mat is not the described, it’s a standard mat of unknown origins. 6 of the joiners on the frame was faulty not allowing the frames to come together as it should. Contact customer service and after a lengthy delay they fob you off to claims which diverts back to sales. Unbelievable. I would of been better and saved money going to a local store even Big W.... with Vuly you don’t get what you pay for....

Product Quality
Shipping
Return Claim MadeNo

Terrible customer service

published

Have called multiple times and left voicemails with no return calls.
Have sent email with no response.
Have sent off warranty claim with ‘48 hours response time’ it has been 6 days.
Have been getting in contact since December 25/2019
Cannot use trampoline due to issue I have been calling about. Very disappointing.

Product Quality
Return Claim MadeYes

Lee W.

Lee W.Greater Melbourne (Outer), VIC

Vuly Trampoline

published

We ordered the VULY Trampoline for Xmas... Very easy to assemble & I'm a novice
It looks & feels like the Best Quality & Safest Trampoline we've ever had...
We would highly recommend the Vuly Trampoline to anyone looking at buying one...

Product Quality
Shipping
Return Claim MadeNo

Terrible customer service and unusable product.

published

Purchased the Vuly Rover wagon for Christmas and it came with numerous faults resulting it in unusable for it's advertised and intended purpose.

Vuly the company have demonstrated absolutely terrible customer service, taking days and at times weeks to respond to ongoing requests, sent impersonal responses without considering the individual nature of the complaint and have refused to accept the item as a return.

I had such faith in this company and product due to their great online presence, the fact they're an Australian company and the quality their products appear to be. Thank goodness I didn't purchase something bigger. I am so disappointed.

Product Quality
Return Claim MadeYes
Daniel Thoroughgood

Daniel ThoroughgoodMid North Coast, NSW

Thunder Pro

published

This is a high quality product, easy to assemble and smartly designed. The door is a highlight, no more worries about kids not doing up zippers. The frame is excellent in quality, sturdy and solid. The shade cover provides excellent shelter for those sunny days. The mesh net is soft and not abrasive.

The kids love it.

Product Quality
Return Claim MadeNo
Privy

PrivyMetropolitan Adelaide, SA

Very good product

published

Overall very good product. Not without issues and a little pricey, but the kids love it! The instructions are ridiculous, so use utube for tips, and it was damaged straight out of the packaging, so take photos as you go. Worth investment though.

Product Quality
Shipping
Return Claim MadeNo

Dan F.

Dan F.Canberra 2600, ACT

Vuly Ultra Small Trampoline

published

An extremely well designed and high quality product along with excellent customer service. The assembly video was a great bonus and made putting it all together a breeze. Highly recommended!

Product Quality
Shipping

The reviewer stated that an incentive was offered for this review


Quality product

published

Really easy to put together. Excellent size kids love it! Great product would recommend this to anyone who was thinking of buying a trampoline! Hours of fun and the cover makes it enjoyable even on hot days.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Justin

JustinMetropolitan Adelaide, SA

Very Disappointing

published
1 comment
Justin
Justin

Natalie C.

Natalie C.Perth, WA

Vuly Quest Large

published
Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Page 1 of 43

Questions & Answers

Bea

Beaasked

Do you ever return phone calls? I would never purchase anything from this company again. I predict they will be out of business in a few years as their customer service is rubbish.

No answers

Justin Costello

Justin Costelloasked

Do you ever return phone calls? We are up to our 16th contact, either speaking directly with your team or leaving voice messages and am yet to receive a response to our issue. I really do enjoy waiting 11 minutes on hold just to leave a voice message, or being transferred to a voice message after a combination of being on hold and talking to one of your representatives for over 30 wasted minutes.

We ordered one of your large swing sets with quite a few extras back in October, was promised a November 12th delivery... Yes we got a delivery on the 12th, a shade sale and mister, nothing else. With multiple follow ups where you blamed the courier and stated nothing more, you finally committed to dispatching a new set. Your sales member was informed that it must be delivered by the 11th of December as we would be in Queensland by the 12th until the 22nd, to which your rep committed wholly that it would be delivered by then. We followed up a couple of times re-iterating our time concerns and were assured that it would be delivered on time.

Eventually on the 9th of December we called to ensure that the item would not be dispatched until the 22nd, which we were promised someone would call us back. On the 10th we had notification that the set would be dispatched and to expect delivery to which we immediately called your sales team multiple times that day knowing full well your transport company (TOLL) would do a full drop at the door and leave based on previous experience with the same transport company, and expressed our concerns that if this was to occur that we know full well based on the area we live in the items would not be there 10 days later on our return. After speaking with multiple reps (including one that suggested we pick up another set whilst we were up in Queensland, yes good thinking 99 if you were wanting to pay the transport to and from the airports along with the excess baggage). I finally got hold of a sales rep that stated the transport company would try multiple times to drop before just leaving the item, thus hopefully reducing the time that the item would be exposed after re-iterating our concerns the items would not be there on our return. He committed that if the items were not there upon our return that they would send out whatever was missing, and that he would ensure it was written on our case file.

On the morning of 12th just after touching down in Queensland we were notified by TOLL that they had delivered the items (so much for the multiple delivery attempts). We notified your sales team, where they replied that they would call us back and without a single call back to date we doubted this would happen so we put this to the back of our minds to be dealt with once we got back from our holiday. On the 19th we got a call from TOLL expressing their concern that they had not delivered everything as they only scanned 8 out of the 11 items they were supposed to deliver, where we told them we couldn't assist them and gave them the backstory on our holiday.

Upon our return we were unsurprised to find that there were no items waiting for us. Since then we have made multiple calls to your sales team, to which they have stated multiple times that they would escalate this to their team leader and have us called back which is yet to occur. One interesting tidbit I do find it that each call taker seems to be oblivious to the previous call attempts as if there was no case file at all.

No answers

Jackie

Jackieasked

For anyone that has purchased a Large quest monkey bar set is it suppose to have a H box on arrival?

1 answer
Bea
Bea

We had H but the instructions are so difficult to follow. I feel your pain. It’s a nightmare.


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