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As of July, 2019, Vuly Play is offering reviewers the chance to win the amount back of their main Vuly product purchase. A review submitted provides 5 entries into a random monthly draw. The winner is randomly drawn at the end of each month. This is open to reviewers regardless of if their review may be positive or negative. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Vuly Play
Online store, Physical storeReviewer Photos & Videos
Hours of fun
Love our vuly so much already. Our daughter absolutely loves it and spends hours jumping on it. Love how safe it is too.
The reviewer stated that an incentive was offered for this review
Vuly thunder XL
Excellent quality and easy installation. Very happy with this product and believe this will be long lasting unlike other cheaper trampolines
The reviewer stated that an incentive was offered for this review
Happy customers!
Very happy with our Vuly trampoline! It keeps the kids entertained for hours on end and the novelty never seems to wear off. Best purchase I've ever made!
1 comment
The reviewer stated that an incentive was offered for this review
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Alwyn ShortSouth East Queensland, QLD
- Online store
- Verified customer
Vuly trampolines are great products
The trampoline we ordered from Vuly arrived today. Easy to assemble and our daughter loves it. She can bounce out in the fresh air of the garden without us having to worry she will bump her head on something. No more messed up beds and torn sheets and falling on the bedroom floors. A great product and a good company to deal with. Very
1 comment
Vuly PlayVuly Play
Hi Alwyn,
Thank you for the 5 star rating and for taking the time to provide such kind feedback!...
Read more We love hearing positive feedback and value the opinions of our customers. Happy bouncing! Claire :)Awesome product highly recommend
This product is great quality. And prompt delivery. Highly recommend. Will buy from vuly again for future products thats for sure
1 comment
Vuly PlayVuly Play
Hello Melissa,
Thank you for taking the time to provide feedback about your Vuly....
Read more We love hearing positive feedback and thank you for recommending us to others. Cheers, ClaireThe reviewer stated that an incentive was offered for this review
Casey RyanCentral Queensland, QLD
- 2 reviews
- 1 like
Great and fast delivery
Excellent monkey bars with extra accessory attachments included. Was delivered within a couple of days. Well worth the money spent
1 comment
Vuly PlayVuly Play
Hello Casey,
Thank you for taking the time to provide such kind feedback! ...
Read more We're so happy to hear about your positive experience with Vuly. Cheers, Claire :)Brendan L.Greater Melbourne (Inner), VIC
Vuly thunder large
Wonderful trampoline that is very easy to put together!! Ey three girls, wife and 72 year old dad love this trampoline. Thanks Vuly
1 comment
Vuly PlayVuly Play
Hi Brendan,
Thank you for taking the time to provide such kind feedback!...
Read more We're so glad to hear that you and your family are loving your new Vuly. Cheers, Claire :)The reviewer stated that an incentive was offered for this review
Shan
- 2 reviews
- 1 like
So happy with purchase, excellent customer service
The customer service from Vuly was excellent. We looked at purchasing online and had some things in the basket, we received a call from Vuly to follow up the purchase. We did a lot of research into trampolines and this seemed to come up top - we purchased L Thunder and are extremely happy with it it came with a net, tent and shade and they threw in a water mister(recommend for the hot days). I feel very comfortable with both kids jumping on the trampoline with the netting around. It is big enough for the whole family to jump together.
1 comment
Vuly PlayVuly Play
Hello Shan,
Thank you for taking the time to provide such kind feedback....
Read more We love hearing positive feedback about our customer service team and we're so glad to hear that you and your family are loving your new Vuly trampoline and accessories! Cheers, Claire :)The reviewer stated that an incentive was offered for this review
Dan OConnorSouth East Queensland, QLD
- Physical store
- Verified customer
Spare Parts have significant delays
Replacement Parts are GREAT!!! particularly when they are half price. Recently attended the store to pick up 1 X New net and 1 X spring protection mat. (approx. 3 months for delivery) Made and inquiry in relation to replacement elastic bands for Classic VULY Trampoline (was trying to replace all 24 that I needed. Parts came in packs of 12 ($15 per pack) All good $30. BUT then advised 169 days for delivery (approx. 5 months till delivery) You have to be joking. I understand delays with COVID But seriously 5 months suggest that it may need to be produced locally if that is the lead time for a very "simple" part. All good had to make my own from elastic cord that I purchased from Bunnings for $6. Thanks Dan OConnor.
1 comment
Vuly PlayVuly Play
Hi Dan,
Thank you for taking the time to provide feedback....
Read more This has been an ongoing issue since early last year when our manufacturers in China had to close down as they were in the epicentre of the COVID outbreak and we have, unfortunately, been playing catchup ever since. It has worsened recently as most of the world is getting back up to speed, but as China is the main exporter of goods for the vast majority of the world the ports are massively overloaded and ships are struggling to get in and out. It is essentially like trying to merge 10 lanes into 1 currently so you can imagine it is incredibly difficult replenishing our stock levels - I really am sorry we cannot be of more assistance than this but the situation has honestly not allowed us to do so. These spare parts should be in sooner than stated and we can keep you updated but I am glad to hear that you have come up with your own solution. I do apologise for the inconvenience. Please let us know if we can be of any further assistance on 1300 667 514. Cheers, ClaireThe reviewer stated that an incentive was offered for this review
Find out how Vuly Play compares to other Toys & Game Shops
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Melissa d.Greater Melbourne (Metropolitan), VIC
Second Vuly trampoline, better than the first!
We recently upgraded our 7 year old Vuly tramp for a new Ultra, it’s the BEST!! It was reasonably easy to assemble and the children love it.
1 comment
Vuly PlayVuly Play
Hi Melissa,
Thank you for the 5 star rating and for taking the time to provide such kind feedback!...
Read more We love hearing positive feedback and value the opinions of our customers. Happy bouncing! Claire :)The reviewer stated that an incentive was offered for this review
Great value and quality trampoline
I may have jumped the gun on getting a trampoline for my 15month old (who has just learnt to walk recently) but I have been admiring my friend's Vuly trampoline for the past year and am keen to get my little one familiar with a trampoline.
Our large ultra vuly trampoline arrived quickly via courier once the order was placed. Hubby and I were able to easily put it together from the pre-labelled boxes and the instructions (would have been faster had hubby actually listened to my narration of the instructions!) Despite this we were able to put the...
1 comment
Vuly PlayVuly Play
Hello Eleanor,
Thank you for taking the time to provide such kind feedback! ...
Read more We're so happy to hear about your positive experience with Vuly. Cheers, Claire :)The reviewer stated that an incentive was offered for this review
TeagenSouth East Queensland, QLD
Loved and loved
Safe and fun trampoline. The shade cover, the Bluetooth speaker and water mister make this enjoyable for everyone. Our two boys are on it non stop!
1 comment
Vuly PlayVuly Play
Hello Teagen,
Thank you for taking the time to provide feedback. ...
Read more We love hearing positive feedback about our products and we’re so glad to hear that your boys are loving it! Cheers, Claire :)The reviewer stated that an incentive was offered for this review
Miss AQueensland
- 2 reviews
- 2 likes
So versatile
Love all the accessories that come with the bulky trampoline . We have camped out at night with the cover, played basketball and cooled down with the water sprinkler. It’s a great trampoline that can be used all year round
1 comment
Vuly PlayVuly Play
Hello Miss A,
Thank you for taking the time to provide feedback. ...
Read more We love hearing positive feedback about our products and we’re so glad to hear that you're loving your Vuly trampoline and accessories. Cheers, Claire :)Snails pace.
Ordered some replacement products. That was 5 months ago. They may get here one day.
Seems quick to buy new products but very slow to get replacement parts for trampoline.
Usual excuse about why they are taking so long to get here.
1 comment
Vuly PlayVuly Play
Hello Jorja,
Thank you for taking the time to provide feedback and I do apologise for the ongoing delays that you have experienced since placing your order with us!...
Read more Could you please send an email to reviews@vulyplay.com, along with your order number and I will organise for a service representative to have a further look at this. Again I sincerely apologise for the inconvenience caused. Cheers, ClaireDee C.Greater Melbourne (Metropolitan), VIC
- 3 reviews
- 1 like
- Online store
- Verified customer
3rd times a charm and the kids think it's a HIT!
This is the 3rd purchase from Vuly that we've made for our family. Previously have purchased the Vuly Thunder and then we upgraded to the Thunder XL. Recently I purchased the Swing Set with all the trimmings and the service provided was fabulous. We had a warranty issue that was dealt with professionally and dispatch details were sent quickly to avoid having to chase up delivery. As a family we always recommend Vuly and many of our friends have purchased. It's true you can purchase cheaper versions of trampolines and swing sets, but the peace o...
Read moref mind we have for our kids knowing the products are tested, under warranty and great quality makes the investment totally worth it. You can speak to someone on the phone, in English quickly and who can resolve any issues and that's so important. Thank you Team Vuly, love your work and my kids think that we are the best parents ever (so serious brownie points won in this household!) Thank you again!1 comment
Vuly PlayVuly Play
Hi Dee C,
Thank you for the 5 star rating and for taking the time to provide such kind feedback!...
Read more We love hearing positive feedback and value the opinions of our customers. Cheers, Claire :)Find out how Vuly Play compares to other Toys & Game Shops
Know better, choose better.
Rhiannon R.Victoria
- Online store
- Verified customer
Best trampoline ever
Bought this trampoline for my 3 year old and it has been the best purchase I’ve ever made! Highly recommend ! Customer service has been awesome too!
1 comment
Vuly PlayVuly Play
Hello Rhiannon,
Thank you for taking the time to provide feedback about your Vuly....
Read more We're so glad to hear that you and your family are loving it and thank you for recommending us to others. Cheers, Claire :)The reviewer stated that an incentive was offered for this review
TaniaCanberra 2600, ACT
- 2 reviews
- 2 likes
Fantastic products
The monkey bars are amazing, kids love using them with so many options to add on, super sturdy and look fantastic. The instructions are very hard to follow to put together and not laid out well to correspond to the boxes and took a lot of work to complete but worth it in the end.
1 comment
Vuly PlayVuly Play
Hello Tania,
Thank you for taking the time to provide feedback about your recent purchase with us!...
Read more We're so glad to hear that your kids are loving their Vuly Quest and we've passed on your feedback about the instructions to management. If you ever need assistance in the future, you can contact me at reviews@vulyplay.com or our customer service team is available on 1300 667 514. Cheers, Claire :)The reviewer stated that an incentive was offered for this review
Richard ShanahanMetropolitan Adelaide, SA
Jumping for joy!
Product delivered super quick (Brisbane to Adelaide), awesome price, great product. Had a few chats with sales/service and they were great too. Highly recommend.
1 comment
Vuly PlayVuly Play
Hello Richard,
Thank you for taking the time to provide such kind feedback! ...
Read more We're so happy to hear about your positive experience with Vuly. Cheers, Claire :)The reviewer stated that an incentive was offered for this review
CherieCentral West, NSW
- 3 reviews
- 1 like
LOVE OUR VULY
Absolutley LOVE our Vuly 360. Best investment ever The kids Love it and play on it EVERY day, Rain or sunshine.
1 comment
Vuly PlayVuly Play
Hi Cherie,
Thank you for taking the time to provide such kind feedback!...
Read more We're so glad to hear that you and your family are loving your Vuly. Cheers, Claire :)Great design!
Love the Vuly, had to ditch the Kmart trampoline we bought and get a Vuly. There’s just no comparison, or bouncier, sturdier and better built and designed. Has a large weight capacity so we can all jump together. The free shade cover was most definitely a draw card and a much needed bonus for the harsh summer sub. All in all very happy with a whole transaction.
1 comment
Vuly PlayVuly Play
Hello Wen,
Thank you for taking the time to provide such kind feedback! ...
Read more We're so happy to hear about your positive experience with Vuly. Cheers, Claire :)Questions & Answers
Please get back to me on order #496758, since I can't get a hold of you for 1.5 weeks now.
1 answer
Vuly PlayVuly Play
Hello Ingeborg,
Thanks for reaching out to us and apologies for the delayed response!
If you are still needing assistance with your order, please send us an email to reviews@vulyplay.com, along with your order number and I will organise for a representative to assist you further.
Alternatively, if you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.
Apologies for any inconvenience caused!
Cheers, Denaya @VulyPlay
Leanneasked
I placed an order with Vuly over two weeks ago and have been completely 'stone walled' with no response to phone calls or emails. I posted on their FB page and they sent me a message to say they would check with the warehouse but that was two days ago and no further reply. Why? This trampoline is meant for my daughter's birthday next week and I don't know what else to do. Please help!
3 answers
this is strange, i was able to contact them over the phone 1300 667 514. Maybe they are facing high volume order request due to the recent events. I realised some of the products are sold out and probably yours is in the waiting list.
if the phone is not working, try the emails below. good luck.
sales@vulyplay.com
patrick.r@vulyplay.com
Hi Eugene, Thank you but I have now managed to cancel my order with Vuly and receive a refund. This was not offered until I started making noise on their FB page. Yes, items were out of stock but this was not disclosed. It is unreasonable to take orders and accept payments without disclosing it would be several weeks before the order could be fulfilled. I certainly won't buy from Vuly in the future nor will I be recommending them.
Vuly PlayVuly Play
Hello Leanne and Eugene,
Thank you for taking the time to provide feedback about your experience so far.
We are working diligently to cater everyone to the best of our ability during these tough times, however, Vuly prides itself in product quality and customer service so it is very disappointing to hear this has occurred.
If there is anything else we can help assist with, please be sure to send us an email to reviews@vulyplay.com. Alternatively, if you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.
Apologies again for any inconvenience caused!
Cheers, Denaya @VulyPlay
Jonasked
Why did you steal over $1,000 from me?
As per my review below you took my money, then accused me of fraud and refused to even talk to me until I started posting on your social media page. Now you've lied about my refund and, just like most other people, I can't get in touch with you because you're busy profiteering off the COVID-19 lock down. Can't even ping you on Facebook as you blocked me rather than respond to my complaint.
Is the only way to get my money back a court order?
https://www.productreview.com.au/reviews/1439a4c2-a087-4206-af3a-9cd446e77ae5
2 answers
Yep I am getting no reply from intentionally shipping incomplete order. Called and emailed too many times I cannot remember. They don’t reply to any emails or phone messages. Pathetic customer service, as I spent over $3000 on a monkey bar set which is missing a crucial box. They advised me that it was out of stock until August 2020, then when I wanted to cancel the order they shipped it incomplete. Lodged complaint with department of fair trading. Many complaints lodged already they informed me. Even DFT cannot get hold of them. I think they may have gone into receivership and closed up shop. AVOID AT ALL COSTS
Vuly PlayVuly Play
Hello Jon and Kaizen,
Thank you for taking the time to provide feedback about your experience so far.
We are working diligently to cater everyone to the best of our ability during these tough times, however, Vuly prides itself in customer service so it is very disappointing to hear this has occurred.
If there is anything else we can help assist with, please be sure to send us an email to reviews@vulyplay.com. Alternatively, if you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.
Apologies again for any inconvenience caused!
Cheers, Denaya @VulyPlay
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Vuly PlayVuly Play
Hello Lee,
Thank you for taking the time to provide feedback. ...
Read more We love hearing positive feedback about our products and we’re so glad to hear that your kids are loving it. Happy Bouncing! Cheers, Claire :)