I'm hoping the product itself will be good, if it ever arrives. Their customer service is ABYSMAL.
To spend two thousand dollars on a product and have to wait all morning to contact someone is precarious, at best. To then not even be told when they are going to ship something you have worked damn hard to save for, is disgraceful. Absolutely terrible customer service. I won't shop here again.
Terrible product and poor back up service.
Do not buy Vuly products.
They don’t last and the company doesn’t stand by what they sell.
Our trampoline is two years old and falling apart.
Vuly’s reponse to my claim was to buy replacement parts from them at half price.
A trampoline is going to sit in the weather, it should last more than two years.
Avoid Vuly at all costs.
You pay a premium for a poor product.
Vuly Swing/Play set
Extremely disappointed in this product. We paid $2057 as a Xmas present (2018) for my kids and within 3 weeks all accessories became extremely damaged due to the elements. The tent is faded to a light grey and missing toggles to hold it to the frame so when it rains it fills with water so much it bows to half the size of the tent, the climbing rope has faded so much its starting to tear, the soccer net has torn after being used about 4 times, the sandpit was torn when we opened it and the surfboard has extremely bad weather damage to it also all within the first month of having it and not being played with that much. I contacted Vuly on Xmas day initially about the sand pit and was told they would respond within a week it has taken me nearly 3 months to get any rectification from them. I asked for replacement of the sand pit and then the tent but last things gradually kept wearing and breaking i asked for a full refund. This was denied because they apparently don't offer refunds once its taken out from the box. Im not even sure thats legal. They cant replace the accessories now as they are waiting for new ones to be manufactured and because they won't give me are refund I'm stuck with a faulty unit taking up the majority of my backyard that cant be played with because its too unsafe. They have since offered to replace the faulty parts except for the surfboard as they don't think thats their fault even though every other part is faulty so why would this one not be. It took well over 5 hours to put this unit together and i will basically need to now replace every accessory which means pulling the entire unit apart. I advise them they would need to assist with either compensation or someone to come and pull the unit apart and rebuild it with the new parts but they told me as they are a small business they don't offer this service. If i had of known how bad the quality of this was i certainly wouldnt have wasted my money. There customer service team haven't been very helpful either and you consistently receive the same emails sent to you so the are obviously computer generated. They look good for about 2 weeks then the true quality of the the products start to show.
We bought our Vuly Classic 5 years ago and one of the reasons for choosing this brand was the availability of replacement parts for the future. After 5 years our net and some of the poles needed replacing (5 years being a good run for the net, at least twice as long as the warranty period, and the poles had become bent from our kids swinging off the basketball net despite being told by Vuly and parents not to!). Pleased to report Vuly came through with the half-price parts which were easy to order and arrived without hassle. Our trampoline now has a new lease of life for a fraction of the cost of a new one. The kids are still getting plenty of use from the trampoline. In a world where many toys are designed to be thrown away it is good to see a company who provides this service.
We are so disappointed with our Vuly purchase. We got the kids the swing set / cubby house for christmas (less than 2 months ago!) and within one month of it being outside the black fabric has faded to an awful dirty grey colour. The orange climbing rope has also lost it's colour and has started fraying. The straps holding the sandpit broke (1x broke on the first day!).. and this is all within 8 weeks! It's an eyesore in our backyard now and looks nothing like what's pictured on the website. It appears as though it's been out in the elements for years ~ not 8 weeks!
Also, some of the poles arrived damaged and putting it together was a NIGHTMARE because we had to reshape the ends of the poles so they'd fit together. The black paint is also coming off the poles and adds nicely to the deteriorated look.
For the pricetag you would expect a premium product, but this is anything but.
Definitely avoid this brand, and go to bunnings / kmart.
Our kids love their Vuly Trampoline!
We have been very impressed with everything at Vuly. While you need to assemble the trampoline yourself, the instructional videos make this very easy. Purchasing and pick up was a breeze and everyone was extremely helpful at the store. We are very satisfied with the quality of the trampoline and are looking forward to many years of fun for our kids!
One star is an involuntary compliment
READ THIS BEFORE BUYING ANYTHING VULY!!!
My wife and I bought a vuly trampoline for our 3 year old’s birthday and while it is a pretty good trampoline it’s no better than the Kmart ones I had growing up and certainly NOT WORTH the massive price difference ($1500) the main reason we spent the money was for the tent set up as we live in Ballarat where it is either raining or stinking hot, the top of the tent shown in the video as deflecting a downpour of water loaded up and tore at the first heavy rain, vuly website fine print illustrates that they are not weather PROOF and so from a legal standpoint there is no false advertising as we discovered, did not expect to have to read the fine print when buying a trampoline, after a dispute with vuly and them trying to tell me it was past it’s warranty period when it was, they begrudgingly replaced it with an upgrade.
I fitted it at a later date and as such there was no point even contacting vuly when I discovered they had sent the wrong size 12ft we have a 14ft. So we lost in the end.
And to add insult to injury the side wall of the tent the part that survived the winter rotted to nothing in the period of one summer, this year round trampoline does not provide protection from the elements at all and it is there big selling point,
Also the replacement for the tent components if you decide to try your luck is hundreds of $$$ and it is the cheapest weakest material with the worst stitching I have ever seen the $20 beach tents at Kmart are a sturdier design I hope anyone reading this saves themselves a lot of money and buys a trampoline from kmart or a similar store.
I cannot overstate the poor quality and rediculous price tag do not make our mistake buying one of these trampolines
They do not work as advertised.
net didnt last - not happy
Just outside the warranty period and the net broke. Not happy with the purchase at all. Would never recommned this to anyone. For the price - its a thumbs down from me...
Makes playtime even more fun!
What a game-changer!
My Vuly Playset was a simple process right from ordering, delivery all the way through to installation.
It has transformed the way my children play in our small backyard, even to the point where they will play outside WITHOUT me or my wife even having to be out there with them!
Very easy to put together, very sturdy, it really is such good quality!
I can't recommend my Vuly Playset enough!
Quick to deliver, great product
Very good product, easy to put up with the instructions. Kids love it and also adults can jump on it easily. The entry is a little hard to get in but still works well
Vuly Thunder Trampoline
Although my review does enter me into a chance draw with Vuly my review is honest and truthful and I was not required at anytime to write a positive review.
I had a good experience purchasing across the phone, a little nervous because it was a large purchase for me one I had to save up for. Also it was my first Vuly product.
I looked at other Trampoline brands and decided to go with Vuly.
The gentleman they sent to set up the trampoline was one of the nicest tradesman we have ever come across, we had to reschedule three times due to bad weather.
He was prompt, polite and very well versed on putting the trampoline together at lightening speed.
He took the time to talk to the children and he made the end of the purchase a very nice experience.
The trampoline its self has been excellent, however its only a few months since the purchase.
We have had strong winds and its not moved, the kids have no trouble getting up and in.
I think it is a very safe trampoline design and the quality seems excellent.
I am eager to see how it goes in the hot qld summers as our last trampoline of a different brand perished due to the sun at only 2 yrs old.
The bounce of the Thunder is excellent, something I was curious about as this is the first no spring trampoline I have owned.
I can not comment on how Vuly handles problems or issues as thus far I had none and for this reason I would highly recommend the Vuly brand and the Thunder trampoline.
BEST PRESENT EVER!
I had been looking online for a new trampoline for our daughter and came across the VULY brand. The online team were fantastic and the communication was exceptional. Our daughter loves her new tramp and is on it daily!
More than just a swing set
We found the swing set to be a fantastic and versatile product for all of our family members. The purchase and delivery process was incredibly easy too! Thank you Vuly!
We love the vuly thunder that we got our kids for Christmas. It is sturdy, designed well, looks great and the perfect "babysitter!" I would definitely recommend this product. It took a while to put together, but the video was helpful.
Easy to access website, great communication and fast delivery. Our swing set is top quality and we can’t get the kids off it - they love it!! Will purchase from Vuly again!!
DO NOT BUY VULY PRODUCTS OR DEAL WITH THIS COMPANY. We bought a trampoline for our children and got the roof to protect them from the hot summer sun. It didn't even last 12 months. Vuly told me in October 2018 that they do not have replacement roofs in stock but hope to have some in a "couple of months". After 4 months of waiting to see if they'd contact me again about it, I decided to email them in late Jan 2019. They responded by saying they are still working on it and should have some ready in a few months!!!! "A FEW MONTHS"!!!! So now its likely to be at least 8 months without a roof for our trampoline which is pretty much useless during these hot summer months. We purposefully got the trampoline because it had a roof. Its pretty dodgy when a company sells kids outdoor activity equipment that can't be used outdoors because of faulty parts and poor quality workmanship. And to top it all off, their customer care and after sales service is worse than useless. Its such a disappointment for our kids but at least we know now to warn others and already several school families we told are avoiding Vuly and buying other more reputable trampolines from more reliable and responsive companies.
WARNING BEWARE, worst service ever experienced, destroyed my sons Xmas
Beware of purchasing from this shoddy company. The service and customer relations are the worst I have experienced. I purchased a thunderbolt trampoline and paid upfront for delivery and installation. Six weeks after multiple phone calls (most of which went through to message bank); more than 10 email exchanges... this trampoline is a carcass on my front lawn. Manager has declined to talk to me to try to resolve as he is “too busy”... warning, do not buy from this company.
Disgusting customer service!!!
We ordered a playset with cubby for xmas, over $2000 and instead of L & R frame piece theres 2 the same so we cant build. so we contact Vuly only to be told they cant help til after xmas and cant speak to a manager regarding any kind of compensation/refund ect because they only opened recently. so wait half the day for a call back. left a message the night prior for a call back. wait on hold after no call back only to be prompted to leave another message!!! Thanks Vuly!!!
SENSATIONAL - BEST OUTDOOR EQUIPMENT EVER
My Grandchildren absolutely love their trampoline want to jump on it as soon as they wake up. Cannot believe the amazing quality of this product.
Are 100% satisfied with the quality but also 100% satisfied with the help I received from your team when purchasing the product.
Vuly Thunder Pro great and safe
My 2 year old has no problem getting on and off trampoline safely. Bought the medium size which I was worried would be too small, but it's a good fit for my 2 and 7 year old. I was glad it came with the trampoline tent. Very good shade for summer. The roof is invaluable for keeping the birds off from perching and pooping all over the trampoline. I did not want to pay for the installation fee. My husband and I took 6 hours to set it up, it's very physically demanding. Not as easy as it looks on videos! Make sure you buy at least two wheels to move the trampoline for mowing. Grass seems to grow 4x faster under the trampoline wheels make moving easier. Trampoline copes with our slightly sloped yard.
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