Vuly Play
Online store, Physical store · See All
- vulyplay.com
- ✓ Verified company
- Award Winner 2023
2,789 reviews · Statistics
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Vuly Play is a ProductReview.com.au Awards Winner for 2023. Learn more
Good communication perfect price
Online storeWould shop here again they was so easy to deal with and great communication on where the package is
Author stated being incentivised for this review
Awesome Product - Great service
Online storeItem as described. Our 2yo and 4 you LOVE it!
- Return Claim Made: No
Fantastic Products
Online storeGreat trampoline that even I can enjoy not just the kids - clear communication using online store and simply no issues with transport/delivery - highly recommend
Author stated being incentivised for this review
Quality Product.
Online storeAmazing quality trampoline compared to others I have seen and very safe for little ones. The shade cover is a great extra to protect from the sun.
Customer service was second to none.
I definitely recommend VULY.
- Return Claim Made: No
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Best early Xmas present for our kids
Online storePurchased the large so kids and friends can make use of the tramp. So pleased we did our kids are already making good use of it to burn of some energy
- Return Claim Made: No
Author stated being incentivised for this review
Great Vuly experience
Online storeThanks Vuly. Lovely customer service and quick delivery. Will definitely recommend!!
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Happy Purchase
Online storeWe purchased the Lift 2 XL trampoline online. We got it on a great sale so very happy with the price and postage was very quick - within a week!
We haven't set it up yet as it's a Christmas gift for our children but we loved the same trampoline some friends of ours have - particularly the shade and sides that make it so easy to be outside even on hot sunny days.
- Return Claim Made: No
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Great customer service
Online storeI would highly recommend this company! Their customer service is excellent! We had an issue with our trampoline jump matt a few years into having it. Once I contacted Vuly it was resolved quickly, and a replacement mat was shipped out at no cost. I was so impressed with the quick response and how well they treated me. I am thrilled with how they handle their business and warranty’s and would highly recommend Vuly Play!
- Return Claim Made: Yes
Ready for the Xmas fun!
Online storeThe Vuly websites compare feature was excellent for the trampolines and I loved that you could select the model you were looking at in the accessories section to see what would work with each. We ordered this early because we were worried about delays before Xmas. It only took a couple of days to arrive at our front door. We also had a few questions that were answered super quickly in one phone call. Honestly the customer service is perfect.
- Return Claim Made: No
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Wonderful experience!
Online storeGreat customer service, quality products and extremely quick shipping.
Won’t hesitate to purchase from here again in the future.
- Return Claim Made: No
Author stated being incentivised for this review
Great customer support
Online storeAlthough I haven't received my order just yet, I have had a really great experience with customer support so far, initially I had a few questions that got answered timely and after purchase we went away for a week so we requested a later dispatch which was easily accommodated and then we decided on adding an extra which was added to my order and the free shipping was honoured. So far so good :)
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Endless hours of fun
Online storeAmazing quality and fantastic for the different age groups of our kids! Is used multiple times a day! If my kids could sleep on it they would!
- Return Claim Made: No
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Love it!!!
Online storeKids absolutely love it, just allow plenty of time for delivery
- Return Claim Made: No
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Vuly - worth it and more
Online storegot a vuly tramp for xmas a few years ago. 3 kids and many neighborhood kids use and its still going strong. worth it.
- Return Claim Made: No
Author stated being incentivised for this review
Great products and service!
Online storeVuly make some of the best outdoor equipment ive found. We love our Max Swingset and have now bought our son the Thunder Trampoline for christmas which we cant wait to setup. The entire purchasing process and customer service are amazing and the quality of there products is great!
- Return Claim Made: No
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Questions & Answers
We have a large trampoline and absolutely love it! we just purchased the adventure quest large with flying fox etc attached. can anyone give me a rough idea of how long it may take to put together and if it will be managable with 2 people? we will be putting it together christmas eve!
Hello Jen,
The Quest will take you roughly 3-4 hours to build with 2 people!
We have recently installed the Vuly Family Quest Monkey bar system however I noticed that the frame moves slightly when the kids are playing on it. My children are only small (5 & 7 years old) and should easily take the weight. It was installed by a professional according to the instructions. Is there meant to be movement? or is the ground too soft? Should the base posts be concreted into the ground?
Hi Dee!
Thank you for your comment!
The Quest will always have a slight natural sway. You will need to ensure that all the anchor pegs are fully inserted into the feet, support legs are at the right angle and joiner and bolts are all tightened!
If you have any further questions about this, please contact me at -reviwes@vulyplay.com
Cheers, Taylah
Hello Dee!
We are having he same issues, tried several ways to solving the wobble. And it is not only "just a bit". There is no way a Vuly monkeybar can handle all those activities as on the website's advertising; certainly not with just the long nails in grass!!! We tried bolting the "feet" down onto concrete pavers, stabilised the upright tubes with fence star pickets (and wrapped everything with polystyrene pool noodles). Our boys are 50kg and 23 kg (10 and 6). They do not feel safe and don't use it. Over $2000 rusting away.
I wonder why there is such a huge price reduction for monkey bars right now...
The way it is I can not recommend the product at all. We have contacted "Customer Service" several times after installation. The advice as above ("The Quest will always have a slight natural sway. You will need to ensure that all the anchor pegs are fully inserted into the feet, support legs are at the right angle and joiner and bolts are all tightened!") does not fix the wobble!
Regards, Sandra (TAS)
Hi ABC X
Thank you for taking the time to provide feedback and I sincerely apologise for the experience you've had with Vuly so far.
If you could please send us an email at reviews@vulyplay.com, along with your order number, video of the product in use and overall photos of the set up, I will ensure this matter is looked into and resolved ASAP.
Again I do apologise for any inconvenience.
I was too worried to let my kids use it for same reason and the parts are super heavy so that worried me as well. It didn’t seem sturdy enough for me. Sold within a month. We originally had the swing set which we loved wish I’d kept that. But thought I was up grading to something better. Definitely not.
Hi Julie,
Have you reached out to our team to send through photos and videos?
If not, please email reviews@vulyplay.com
Has anyone else's brand new swing set rusted after a few weeks and had problems with Vuly sending out the correct parts/bolts after multiple attempts?
Hi JA,
Thank you for taking the time to provide feedback and Im sorry to hear the issues you have encunted with your swingset.
If you could please send us an email at reviews@vulyplay.com, along with your order number, I will ensure this matter is looked into and resolved ASAP.
You would not believe the dramas we have had with our swing set rusting / swings breaking , parts been sent to shut us up! We are going to a current affair
I've had the same issue and Vuly promised over 1 year ago to replace the severely rusted frame but I'm still waiting for replacement parts one year on.
Very disappointed in the support and broken promises.
Dash Rayat Victoria
Hi Dash,
I am very sorry to hear about the issues you have experienced with rusting!
If you could please email reviews@vulyplay.com with your order number, our service team will look into this ASAP for you.
Again, I am very sorry for the inconvenience. We hope to get this sorted for you as soon as possible.
Regards,
Maggie
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Details
About Vuly Play
Vuly Play sells outdoor play equipment, with a product range that includes bikes, trampolines, swing sets, monkey bars, wagons, hoops, and more. The company is based in Brisbane, Australia.
You can buy products directly from the Vuly Play website or from a range of authorised stockists listed on their site.
Points of praise:
- Most reviewers found that the quality of the Vuly Play products they bought was exceptional, saying that their items seemed to be durable and well made.
- They also said that Vuly Play’s customer service was extremely helpful in answering questions and sorting out any issues that arose.
- Reviewers praised the fast delivery of their items.
- All in all, reviewers said that their kids loved using Vuly Play products.
Vuly Play is a 2023 ProductReview.com.au Awards Winner in the Toy & Game Shops category. Its win can be attributed to its high product quality and speedy delivery times.
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