3,011 reviews
AI reviews summary
Vuly Play receives a high volume of positive feedback regarding the build quality, safety features, and longevity of their trampolines and modular play systems. While many customers report seamless transactions and fast delivery, a significant segment of users has highlighted critical failures in logistics and post-purchase support, particularly during peak holiday periods.
Pros
Cons
Verdict
Vuly Play is a leading choice for high-quality, safe, and robust outdoor play equipment that generally justifies its premium price point through superior design. However, potential buyers should be wary of ordering close to strict deadlines (like birthdays or Christmas) due to recurring delivery and stock-tracking issues. While the metal frames are built to last, the shorter lifespan of fabric accessories and occasional difficulties in securing spare parts are important long-term considerations.
Wow is an understatement… I could not have asked for better customer service from Tai! I can’t say this with enough honesty, do not purchase online. Take the time ring up the customer service Centre and order over the phone. Tai was straight away on the ball helpful, was polite, genuine, extremely knowledgeable and the type of person that you can trust with any purchase. Bull is a quality product with quality staff ready to help. Show reply
We haven’t received our Treehouse Monkey Bars yet, so I can’t comment on the product itself just yet, but I wanted to leave a review because the customer service has been exceptional. From the moment we placed our order, the team has been responsive, friendly, and genuinely helpful. The guy in the end of the phone was a legend, all questions were… Read more · 1
answered promptly, and they’ve made the whole experience feel easy and stress-free. It’s so refreshing to deal with a company that truly cares about its customers!!
We also purchased a VULY trampoline a few months ago, and it’s been fantastic. It was surprisingly easy to set up, feels incredibly well made, and the quality has exceeded our expectations.
Based on our experience so far, I’d happily recommend VULY.
- +3
What an outstanding playset! We built a large trampoline and monkey bars swing set with a loft, all in 2 days with 2 people! The instructions were great. It went up easy and is very sturdy. My 3yr old grandson is so excited, climbs up and down the loft by himself. We positioned the monkey bars low enough for him to reach them. His cousins and… Read more · 1
friends are coming over to check it all out at the big 3 party this weekend! Can't wait. Well done Vuly, 2 big winners with these sets.
Reviews with attachments
As I was updating my cart I received a call from a representative called Tai, he extremely generously listened to our needs and wants and matched us with the exact product we had avoided due to budget. We got an amazing deal and will have our trampoline set up and ready for our 4 very excited children who will love it and use it everyday. It’s… Read more · 1
nice to talk to a genuinely kind and helpful person, especially for a large purchase like this. Excellent customer service and an absolute pleasure. Thank you!
We purchased the Treehouse over easter and it is amazing. Arrived very fast and was fairly easy to assemble, came with lots of extras. Can get different systems to extend and expand, plus can get keep adding through christmas and birthday presents. Kids love it. Show reply
We recently bought the Vuly trampoline with the ladder and couldn’t be happier with it! The quality is excellent—everything feels really sturdy, safe, and well-made, which gives great peace of mind with kids using it every day. Our kids absolutely love it and spend hours on there. It’s been such a great addition to our backyard, especially since… Read more · 1
we don’t have a huge space. It fits perfectly without overwhelming the area, which was a big plus for us.
The ladder is also a great feature—it makes it really easy for little ones to climb on and off safely without needing help all the time.
If I had to mention one area for improvement, it would be the instructions. They could be a bit clearer and easier to follow, especially during assembly. That said, once it’s set up, it’s 100% worth it.
Overall, a fantastic trampoline—safe, durable, kid-friendly, and perfect for smaller backyards. Highly recommend!
A great experience from start to finish. An awesome product for the whole family to enjoy Show reply
Vuly treehouse has been a great purchase for the boys ages 5 and 7. So nice to have the creative play cubby element mixed with the physical development side of monkey bars and swings. Show reply
Looking online knew what I wanted didn't Place order straight away, a team member phoned me which was great went over a few questions I had and was straight back online to place order, came within the week was so happy! Easy to set up not a nightmare like I was expecting, we got the Flare medium size trampoline it's actually really big was so happy with the sizing. Was for my sons 3rd birthday he absolutely loves it best gift ever! Show reply
We purchased the Vuly Quest 2.1 Treehouse system for our son’s birthday, and it has honestly been one of the best things we’ve bought for our backyard. We wanted something that would last for years, grow with the kids, and keep them active outside — and this has absolutely delivered. The quality of the materials is excellent. Everything feels… Read more · 1
very solid and well-built, and once it’s assembled, it feels extremely sturdy and safe. The treehouse is definitely the highlight — the kids love having their own little space up there and it gets used for everything from “secret clubs” to snack time and reading.
The monkey bars and climbing sections are fantastic for burning energy, and we’ve already noticed the kids getting stronger and more confident climbing. It’s great for a wide age range too — our younger child can use parts of it, while the older one can tackle the more challenging sections.
It is a big structure, but that’s also why it’s so good — there are lots of different activities on the one frame, so they don’t get bored of it like some smaller play equipment.
Assembly does take time, so I would definitely recommend allowing a full day (or getting help), but the instructions were clear and everything went together properly.
Overall, we are extremely happy with the Vuly Quest Treehouse. The kids use it every single day, and it has been worth the investment to have something in the backyard that keeps them active, outside, and entertained for hours.
Would absolutely recommend to other families looking for a high-quality backyard play system.
- +2
Purchased the Vuly Quest Treehouse as a birthday present for my son and he has absolutely loved it. Ever since it was assembled he has been on it playing. It is very sturdy and supports a lot of children playing on it. It took us a bout 6hours to put it together so definitely allow abit of time to assemble it. It also took us a little bit to… Read more · 1
locate the instruction booklet (maybe a sign on the box to show which box has the instruction book in it would be great - as we had over 20 boxes to go through to find it). Our experience in ordering it was super easy through the website and we even went to the physical store to see it before purchasing it and everyone was very friendly and helpful. Delivery was also super quick after placing our order.
ULTRA 2 LARGE TRAMPOLINE We purchased the Ultra 2 large trampoline for our daughter (and us) and we are really happy with the purchase! We were happy to invest the $ but just wanted one that would last. We researched many different brands and decided on Vuly. We are so happy with the quality and confident it will last a long time. We are on it… Read more · 1
most afternoons and had the shade cover and tent walls thrown in for free which is great during summer. We also purchased it with an expected wait time as it said online there is a back order, however we received a shipping tracking number within 2 days and received it later that week!
I also didn't even open the instructions manual, instead I watched the 9 minute video online and had it up within the hour.
If you are after a trampoline that will last, easy to put together and great customer service, you won't be disappointed!
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First Vuly purchase and we couldn't be happier. It's very safe, well-sized, and the kids love it. Delivery was within the estimated timeframe and without issues. We also paid for the assembly service and the tradesperson was fantastic offering multiple dates and timeframes and even coming on a public holiday. A product that's trustworthy and worth the price. Show reply
Was so impressed with the product- great quality, customer service, well organised pickup and very smick installation instructions Show details · 1
Super easy to set up. Durable and safe for kids of all ages. Love that it doesn’t have a zipper so kids can be safe all year long! Show reply
First time ordering, fast delivery and the set up only took us an hour in 36 degree heat. Show reply
Customer service was great, they answered all my questions promptly It was delivered in time for my daughters birthday. Being regional i allowed an extra week. I would have liked a bit more description in the instructions, but if you missed a step it was easy enough to work out. Glad we got the ladder, it was higher than we thought. Bonus getting it for free in the March sales! Show reply
Santa provided the goods this Christmas for our three children! We also have a shade cover that is great, especially on a hot day here in the NT. Pretty easy to put together and kids have enjoyed their Vuly trampoline very much! Show reply
Latest follow-ups
EDIT: I have just spoken with Bethany who was FANTASTIC, super lovely and helpful!! Is sending box B ASAP, along with compensation. She assures me the young fella I dealt with this morning was new and young and has been spoken with regarding his… Read more · 2
service. Couldn’t fail the follow up from Bethany. She has provided me with a letter for my kids from Santa to state the trampoline will be late. THANK YOU BETHANY!!!
Might as well not have a phone number for customer service as they offer NO help. I am missing a box of crucial parts for the Ultra 2 trampoline, not ideal on Christmas Eve when you planned to build the trampoline for your children that night. Contacted the shipping company who were very helpful and stated that there was only 4/5 boxes picked up from sender and delivered, they can see there is still a pending shipping label at the sender still. Contacted vuly via phone and the fella on the phone was of no help, told me “might have to do investigation but too busy today” and I asked how I would receive resolution via phone or email and he was unable to provide an answer as to how I would receive help. No reply to emails or social media. No resolution from the phone line. Things happen so although I can’t set up trampoline for Christmas, an answer that they would send me the box of parts required ASAP would be ideal and therefore I’d have a resolution. All I want is the box B to be sent and if another box seem to turn up I would happily send it back but as per shipping company the sender hasn’t even sent a box meaning it’s not even lost in the post!!!!!! So therefore the senders fault so therefore they should rectify. You’d think speaking to someone on the phone instead of email would provide a quicker more effective resolution, not the case with this company.
Follow-up · Trampoline set up was relatively easy for 2 people, took roughly just under 2 hours. Trampoline so far is good quality. The free gifts as compensation arrived and are good. Only other problem was the shipping company used this time round were awful (Direct Freight Express), delivered box b to the wrong address and thankfully the lovely lady at… Read more
Positive reviews
Tai was very friendly and helpful during my purchase of the Vuly Ultra 2 Pro and was able to give me a further discount. Would recommend Tai and Vuly for a great customer service experience. I am sure my grandchildren will thoroughly enjoy their new trampoline. Thank you. Show reply
Customer service were very helpful in assisting us to make a decision on buying new parts (mat, sides) for our old frame, or to get whole new tramp. Delivery was quite a bit as we live rurally but it is a big item. Show reply
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Purchased a monkey bar set today and Benjamin was so helpful in answering all my questions and working out the best option for me. Super happy with the experience so far and excited to receive it. Show reply
Negative reviews
Purchased a few years for my granddaughter aged 11 who swings for extended periods to self regulate. The swing framed failed very quickly, Vuly replaced components free of charge without a problem. The frame failed again quite quickly and this time it was not possible to repair. Some replacement parts were sent in June 24 but we could not repair… Read more
the swing. My granddaughter sometimes swings for 2 hours. I’m only writing this review now as I found the sheet advising the frame has a 10yr warranty, this swing does not stand up to the strain of extended swinging sadly.
Might be a great trampoline but dont expect it to last through childhood - especially as they do not accomodate for replacement parts wear and tear to buy. Currently have Vuly Lift less then 5 year old and no available safety pad replacement available or after market suggestions. Just another greedy company profiting off parents.
Hi Kat, it’s truly regrettable that we fell short of… Read more
Bad communication and service from the start. Will never recommend. Almost a month since ordering and no updates since 19th February with no resolution in sight. Vuly rep said there was flooding causing delay - we are in Adelaide and there is no flooding, unless it's lasted the 7 days that the order has been missing and not made any news cycle.
Hi Louise, it’s truly regrettable that we fell short of… Read more (+2 replies)
Recent reviews
Tai was really helpful allowing me to apply an upcoming sale price before the sale had started, and made the process very easy to order our small Quest 2.1 pro setup. Would recommend Tai and Vuly for a fantastic customer service experience Show reply
Great customer service they contacted me personally to offer a better deal and when I called back they knew who I was. Tai was great to deal with can’t wait for my vuly to arrive my boys are going to love it. Show reply
Delivery was quick Installation was a breeze with the instructions sent Will order for future purchases again through Vulvy. This was my son's first trampoline for his 6th birthday and he has been absolutely loving it! Show reply
Ben is an excellent salesman! He was able to customise what we needed and get us the best possible deal before the sale even started! The kids are excited for their new swingset to arrive Show reply
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Hey Lynne, Thank you for sharing your experience and I… Read more