Vuly Play

Vuly Play

4.5

2,794 reviews · Statistics

PositivevsNegative
89% · 2,480276 · 10%
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Product Quality
4.7 (2,175)
Return Claim MadeYes (83) · No (2,113)
Shipping
4.6 (1,678)
Customer Service
4.8 (160)
Durable, well made products
Excellent customer support
Fast delivery
See the Best Toys & Game Shops in 2023 as rated by Australians on ProductReview.com.au.

Reviews

2,794 reviews
Grace
Grace Perth, WA · 2 posts

Great communication

Online store

Author stated being incentivised for this review

ally
ally South East Queensland, QLD · 2 posts

Great Customer Service

Online store

Author stated being incentivised for this review

Steven W.
Steven W. Metropolitan Adelaide, SA

The perfect Trampoline!

Online store
Product Quality
Shipping

Author stated being incentivised for this review

Hayleigh M.
Hayleigh M.
 · Verified

A wonderful Christmas present for my son

Online store
Product Quality
Shipping

Author stated being incentivised for this review

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Hayley
Hayley

Perfect!

Online store

Author stated being incentivised for this review

Mike
Mike

Good communication perfect price

Online store

Would shop here again they was so easy to deal with and great communication on where the package is

Author stated being incentivised for this review

SHELLEY HAUGHEY
SHELLEY HAUGHEY · 2 posts

Awesome Product - Great service

Online store
James Ells
James Ells Wide Bay-Burnett, QLD

Fantastic Products

Online store

Great trampoline that even I can enjoy not just the kids - clear communication using online store and simply no issues with transport/delivery - highly recommend

Author stated being incentivised for this review

Steve B.
Steve B. Southwest, VIC

Quality Product.

Online store
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Naomi Bickerdike
Naomi Bickerdike Greater Melbourne (Outer), VIC

Best early Xmas present for our kids

Online store

Author stated being incentivised for this review

Jenna
Jenna

Great Vuly experience

Online store

Thanks Vuly. Lovely customer service and quick delivery. Will definitely recommend!!

Author stated being incentivised for this review

Jade
Jade Greater Melbourne (Inner), VIC · 3 posts

Happy Purchase

Online store

Author stated being incentivised for this review

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R. Willey
R. Willey

Great customer service

Online store
Miriam Crossman
Miriam Crossman Sydney, NSW · 3 posts

Ready for the Xmas fun!

Online store

Author stated being incentivised for this review

Chivonne
Chivonne Darling Downs, QLD · 4 posts

Wonderful experience!

Online store

Author stated being incentivised for this review

Questions & Answers

Jen M.
Jen M. ·  · Play

We have a large trampoline and absolutely love it! we just purchased the adventure quest large with flying fox etc attached. can anyone give me a rough idea of how long it may take to put together and if it will be managable with 2 people? we will be putting it together christmas eve!

Vuly Play
Vuly Play · 

Hello Jen,

The Quest will take you roughly 3-4 hours to build with 2 people!

Guest
Dee
Dee ·  · Physical store

We have recently installed the Vuly Family Quest Monkey bar system however I noticed that the frame moves slightly when the kids are playing on it. My children are only small (5 & 7 years old) and should easily take the weight. It was installed by a professional according to the instructions. Is there meant to be movement? or is the ground too soft? Should the base posts be concreted into the ground?

Vuly Play
Vuly Play · 

Hi Dee!

Thank you for your comment!

The Quest will always have a slight natural sway. You will need to ensure that all the anchor pegs are fully inserted into the feet, support legs are at the right angle and joiner and bolts are all tightened!

If you have any further questions about this, please contact me at -reviwes@vulyplay.com

Cheers, Taylah

ABC X.
ABC X. · 

Hello Dee!
We are having he same issues, tried several ways to solving the wobble. And it is not only "just a bit". There is no way a Vuly monkeybar can handle all those activities as on the website's advertising; certainly not with just the long nails in grass!!! We tried bolting the "feet" down onto concrete pavers, stabilised the upright tubes with fence star pickets (and wrapped everything with polystyrene pool noodles). Our boys are 50kg and 23 kg (10 and 6). They do not feel safe and don't use it. Over $2000 rusting away.
I wonder why there is such a huge price reduction for monkey bars right now...
The way it is I can not recommend the product at all. We have contacted "Customer Service" several times after installation. The advice as above ("The Quest will always have a slight natural sway. You will need to ensure that all the anchor pegs are fully inserted into the feet, support legs are at the right angle and joiner and bolts are all tightened!") does not fix the wobble!
Regards, Sandra (TAS)

Vuly Play
Vuly Play · 

Hi ABC X

Thank you for taking the time to provide feedback and I sincerely apologise for the experience you've had with Vuly so far.

If you could please send us an email at reviews@vulyplay.com, along with your order number, video of the product in use and overall photos of the set up, I will ensure this matter is looked into and resolved ASAP.

Again I do apologise for any inconvenience.

Julie
Julie · 

I was too worried to let my kids use it for same reason and the parts are super heavy so that worried me as well. It didn’t seem sturdy enough for me. Sold within a month. We originally had the swing set which we loved wish I’d kept that. But thought I was up grading to something better. Definitely not.

Vuly Play
Vuly Play · 

Hi Julie,

Have you reached out to our team to send through photos and videos?

If not, please email reviews@vulyplay.com

Guest
JA
JA ·  · Play

Has anyone else's brand new swing set rusted after a few weeks and had problems with Vuly sending out the correct parts/bolts after multiple attempts?

Vuly Play
Vuly Play · 

Hi JA,

Thank you for taking the time to provide feedback and Im sorry to hear the issues you have encunted with your swingset.

If you could please send us an email at reviews@vulyplay.com, along with your order number, I will ensure this matter is looked into and resolved ASAP.

Brooke R.
Brooke R. · 

You would not believe the dramas we have had with our swing set rusting / swings breaking , parts been sent to shut us up! We are going to a current affair

Dash Rayat
Dash Rayat · 

I've had the same issue and Vuly promised over 1 year ago to replace the severely rusted frame but I'm still waiting for replacement parts one year on.
Very disappointed in the support and broken promises.

Dash Rayat Victoria

Vuly Play
Vuly Play · 

Hi Dash,

I am very sorry to hear about the issues you have experienced with rusting!

If you could please email reviews@vulyplay.com with your order number, our service team will look into this ASAP for you.

Again, I am very sorry for the inconvenience. We hope to get this sorted for you as soon as possible.

Regards,

Maggie

Guest

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Vuly Play

Details

About Vuly Play

Vuly Play sells outdoor play equipment, with a product range that includes bikes, trampolines, swing sets, monkey bars, wagons, hoops, and more. The company is based in Brisbane, Australia.

You can buy products directly from the Vuly Play website or from a range of authorised stockists listed on their site.

Points of praise:

  • Most reviewers found that the quality of the Vuly Play products they bought was exceptional, saying that their items seemed to be durable and well made.
  • They also said that Vuly Play’s customer service was extremely helpful in answering questions and sorting out any issues that arose.
  • Reviewers praised the fast delivery of their items.
  • All in all, reviewers said that their kids loved using Vuly Play products.

2023 ProductReview.com.au Awards logo

Vuly Play is a 2023 ProductReview.com.au Awards Winner in the Toy & Game Shops category. Its win can be attributed to its high product quality and speedy delivery times.

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