3,922 reviews
AI reviews summary
Pros
Verdict
Fast delivery, meticulous packaging, and an extensive range of niche gaming and collectible products are the primary strengths of this service. While isolated instances of packaging issues or pre-order delays occur, the overall experience is consistently positive for both local and international customers.
Very pleased with my order Bluey microphone as it is a Christmas present for my grandson I’m sure he will love it.Keept up to date with my order the whole time.Thank you
The item was shipped promptly and I was kept up to date with all the tracking details. The item arrived on schedule. No drama or delays. Very impressed with the service.
Was delivered without any damage whatsoever and pretty fast aswell also the staff member that got back to me with my follow-up questions was very helpful. Thank you guys
Reviews with attachments
First time buying from The Gamesmen, the Zelda 40th anniversary Switch 2 was sold out in NZ but I still managed to get one, cheers!! (arrived in perfect condition)
The Gamesman are always looking after me whenever i make an order online! Have made multiple orders over the years and they always fulfil post haste and the package is always highly secure! As someone who works in receipt dispatch i definitely appreciate a well packaged shipping product! These guys are now the only place i buy my magic bulk online and i truly wish i lived a smidge closer to visit instore! Keep up the awesome work gamesman gang!
Absolutely amazing service, product is perfect and I was SO excited! Love the range you have! Will definitely be back!!
Product arrived quickly and in great condition, just concerned for their safety from the "welcoming party". I could say that is on Hasbro for not releasing them at the same time ;D
Over the past months ive purchased the HeroQuest TTRPG system and a handful of the expansions. Its been a fantastic addition for game nights with friends with high quality pieces, board, and cards with gorgeous redrawn artwork for both the front and back. Its been a perfect introduction to TTRPGs with simple enough exploration and combat… Read more
mechanics. With a full party and someone to play zargon its hours of good times and laughs. A little bit of chaos depending on the group. But a great time overall.
And it all arrived sooner than was estimated.
It took a little longer than I expected it to get here by but otherwise everything else works great it came it perfect conditions
I bought a stack of amiibos and they were packed well and discounted, will be purchasing from them again. Thank you.
Gamesmen has been Super fast and efficient Thankyou for being amazing.
Ordered a McFarlane Toy (Supergirl) from The Gamesmen and was in my hands within 3 days. Very impressed. One of the best online stores for promptness and price. Thanks.Cat loves the box.
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Made a pre-order for a product my niece wanted, received it without any hassles. Highly recommend the gamesmen.
Great range of hard to find items, competitive prices. Easy to use website. Very fast delivery and great communication. Highly recommended.
Well priced easy online purchase,fast delivery and well packed.Happy Customer
Great customer service good prices fast delivery very happy with my purchase and my cards came in great condition and great safety package so they don't get damaged Shop at the Gamesman there great and understand what you buy is important to you and really know there stuff
So happy with my collectables! Exactly as advertised and awesome quality! Thanks guys
Laptop came so quickly and I absolutely love it. Well packaged and products in perfect boxes. Everything went so smoothly 100% would order again.
Latest follow-ups
Exceptional next day service and communicative staff - highly recommend. I will be using them in the future, highly refreshing to experience such amazing service. Shout out to Christie who was a massive help over the phone, when I was concerned my… Read more
courier had missed me. - I buy a lot of current and classic gaming stuff, highly advise using these guys.
Follow-up · The package, Prouduct, courier experience, and the communication are exceptional! I have ordered from them since and it would seem this high level of service is the norm for this gem of a store. If it’s gaming or electronic and they stock it I won’t go to another store - to be clear don’t know them, not sponsored by them, this is my genuine experience. Legendary service
Was able to source the items I was looking for (monster high dolls) from this store for a great reasonable asking price with no hiccups at all I'm located in nz also and the shipping and money exchange difference etc was again really reasonable and delivered promptly after it's order
Follow-up · All the packages was great no damage to the doll boxes themselves package paper was used. I'm unsure if there were other dolls but I brought the 3 I was looking for that were affordable for me. Time frame for delivery was short they arrived in time for the birthday I had brought them for.
We were stoked in the speed of delivery (2 days), condition excellent,our little granddaughter will have a great birthday.Thanks Guys.
Follow-up · Tracking clear. Customer sevice, Terrific. Expectations definately met
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Positive reviews
i have been shopping with the gamesmen since the early 1980's, from the two guys whoes pictures are painted on the on the sign out the front of the building, two really great blokes, i'm still shopping with the gamesmen, only now it's their children running things, still the best place, as it always was, many thanks :)
I want to compliment your Online Store Sales Consultant - Christie M - today she provided an outstanding level of customer service - following up and assisting me to order a specific product and I am very grateful, thank you very much :)
I purchased the Melissa & Doug Wooden Vending Machine Play Set for my grandchild . Came the very next day ! Well packaged and excellent customer service and tracking . Will be ordering again soon . My family loves The Gamesmen for their excellent variety of products and the way they are so passionate about caring for their customers . Thank -you ! Kind regards Elise Robles and Nikita Bosman .
Negative reviews
Bought a FanRoll Fitzban's Blind Box, quite expensive for a simple product, however The Gamesmen just proceeded to pack it like they were throwing something away, a heap of used, messy-wrapped bubble wrap, and had an Australia Post sticker used to hold it together instead of tape. I would choose The Gamesmen ahead of Gameology whom were just as… Read more
bad, but I wonder why I bother buying things online when the store don't care about packing parcels properly.
BUYER BEWARE, ESPECIALLY FOR GIFTS. I bought an official Nintendo licensed collectible item as a gift. I paid extra for shipping and The Gamemen chose to ship it in a box that was too small. Despite photo evidence showing that they intentionally bent and damaged the official retail packaging to force it inside, they refused to offer even a $5… Read more
partial refund. When contacted for a partial refund, this games/toys/collectibles retailer shockingly claimed that they "do not consider the packaging as part of the figure" (their words verbatim). Very poor practice for items meant as gifts. Order number: 08-14593-66095
Ordered something (A Hatsune Miku figure) as a gift for my sister, two and a half weeks before her birthday, thinking that would be plenty of time for it to ship. The item was then packed and shipped TWO WEEKS after I placed the order, and it didn’t arrive in time for my sisters birthday. After shipping, the item arrived in roughly 5 days, in perfect condition, but the time between order confirmation and the shipment is ridiculous.
Recent reviews
Bought 2 items totalling $286.18 and the item arrived damaged. No packaging protection was included, only a sheet of brown paper. When I reached out to support for assistance, they wanted me to send them back, but advised if they find they were damaged when I send them back, they mention on the response that: “ If the item is deemed to be damaged… Read more
or there is no fault found, you will be required to pay the necessary postage fee in order to receive the item back. ” Well, the item is damaged? And if I send back with the same packaging I received them in, they may not provide assistance and I will need to pay further. So now I will need to pay extra to include packaging protection that should have already been used by Gamesmen to begin with? Very poor solution to a problem they caused and expect customers to run to the post office for a chance that they will not even assist anyways? Trying to save money by not using packaging protection and forcing consumers to pay on top is poor business, especially when smaller stores are able to look after customers orders much better. Will not be coming back if this is the solution.
Best Gaming Chair Hands Down!!!! – Oh Myyyyyyy Goddddd, so I searched everywhere for a gaming chair for my 11 year old son, who is a mad Fortnite gamer. So mad he broke his last chair, by jumping and getting cray as gamers do So I found the deadliest gaming chair at “The Gamesmen” it is the “ Playseat Puma Active Gaming Seat” . Let me tell you now!!!!! This chair is strong,… Read more
comfortable, you can go crazy on it, rock it out until your hearts content, it came in a small box, took me 5 mins to put it together as everything just clips in to place, NO TOOLS needed. I am the single Mumma that has to do every mum/dad job for my kids. This was the Holy Grail of anything I’ve ever had to do for my son. The “Gamesmen” had the cheapest price, the cheapest delivery costs and I live in the outback. And the best service. If you are looking for a strong, comfortable, light, incredible gaming chair , then the Playseat Puma Active Gaming Seat is the best of the best and let’s face it “The Gamesmen’s” service and stock list is second to none!!!!! Well done Ten Stars!!!!! I am now the coolest Mumma in Town ♥️ Cheers Everyone xo