Purchased brand new and a lemon! Atrocious lack of support from Subaru Australia!!!
With a young child and a newborn baby in tow, I researched all the features and thought I was treating the family to a luxurious, safe and wonderful brand new car. It was the Premium model, the best we could get, leather interior, sunroof, all the convenient wizz-bang electronics to make us feel safe and happy while getting around. I never once entertained the thought that I might regret my purchase or end up with a lemon. In the rare event of problems arising, I expected that Subaru would earnestly try to assist, especially in the case of a...brand-loyal customer: Nope. Didn't happen. We were impressed at first, the dealer was lovely and after loving 2 previous Subaru vehicles until their long lives ended (an older Outback and another Subaru wagon), we were loyally continuing our brand association by adding another Subaru car to our family and we trusted our significant financial decision would deliver on all its promises. Instead it has been a time consuming frustrating nightmare. Nightmare! Not being listened to by Subaru, enduring non-rectification of continuing issues and major faults with the car, having Subaru Australia staff being ignorant, dismissive or downright unprofessional/arrogant/rude... the list goes on. Have you ever had a brand new car with sophisticated electronics lock itself with your full set of keys inside to your house, garage and car??? Right when you are frantically searching for the keys to drive your young child to school in time while your little baby is crying and you're needing to lock the house, you think to yourself that the keys simply can't be in the locked car because it's technically impossible with that level of electronics??? Multiple times for me, both while I was outside and inside the car!!! So that you feel the car could lock your little kids and baby in and leave you and your family highly unsafe. In my case when this happened, I also thought "thank goodness my phone is with me so I can call someone..." Well, don't bother calling Subaru Australia Customer Relations to tell them what is happening yet again to your new car like I did when I was waiting for the other half to come home from work in a taxi so I could unlock the car and untrap myself and my young kids to be at school, somewhere we were required to be and we were horribly late for due to the car's series of major faults.
- Outback 5GEN 3.6R (2014-2020)
- Verified purchase
Outback 2019 3.6
I agonised over what car to buy, can’t believe how much I love this car. The smooth power and great steering the comfort of the drivers seat to the enormous space of the back seat.
The little things like a light coming on under my door stepping out into a dark garage, so cool it’s awesome!
Great car, can't beat the performance safety and reliability and overall value of the 3.6r outback.
Brilliant car, love the thick torque through rev range, Much quicker than the 2.5l litre liberty 10.5sec 0-100 , 3.6r 7.5 sec 0-100. Fuel consumption great on highway and average around town if you're enjoying the engines instant strong power. Adaptive cruise control eyesight is very nice and I feel good knowing my wife and family are in one of the safest cars around.
It's not a race car but has very good real world performance.
Purchased in May 2019 for A$35,000.00.
The most uninspiring Subaru Ive ever bought.
Bought this vehicle having been a dedicated Subaru driver since the venerable L series - a 1990 champion car. This is the base model 2.5i AWD. I drive long highway hauls and will often take the back tracks when holidaying or just poking around looking for new walks, sights and surf spots. Rarely do I poke around city commuting.- I drive confidently on gravel and forest roads and expect the car under me to hold up to it.
This Gen5 Outback isn't a bad vehicle by any means, but it is certainly not 'off road inspiring', 'sporty', or exciting in any...
Purchased in May 2020.
The outback diesel CVT is our daily drive it has been to places like the Painted Desert ,Oodnadatta ,Burke and Wills Dig Tree and Cameron’s Corner mostly towing a 1200 kg van with out any problems. I took over servicing the vehicle after the warrant finished our dealer is good, l use genuine parts, the only issue is front outer cv joints around 100 000 ks which you can get replaced use genuine parts ,you could say general wear and tear. I have added a skid plates. The subaru so far is reliable easy to service and cheap to run.
Purchased in August 2013 for A$46,000.00.
Well designed car. Local dealer not so good.
Had the vehicle 2 years now and very happy with the product. Subaru have done a good job in the design and engineering. The eyesight system and adaptive cruise control is reliable.
I tested the 2.5 before and it was nice to drive but the 3.6 is relaxed power and there is no revving with the CVT it's incredible smooth.
It's a lot of car for the money. Well done Subaru.
Negatives: the only issue the car has is with the multifunction unit. It has stopped working twice and keeps getting poor radio reception (not related to location)
The dealer has not been so good: Melville Subaru. They messed up the factory 5 year warranty then tried to give me an insurance plan. On one service they forgot to tighten the oil drain plug back up.
Purchased in September 2018.
I purchased an new outback in 2014. Unfortunately this week the CVT completely failed, and the initial costing from the dealership is around the $10,000 mark! Doing some basic research this is not in a unique problem for 2014 Subaru’s in general. I was hoping to even trade in the vehicle on a new outback if financially viable.
Engine can go terribly wrong
Brought an outback new in 2000. reasonably ok most of the time but plastics frayed easily, parts were expensive and the engine blew a head gasket while travelling on the highway between Geelong and Melbourne. Had about 98000 ks on the odo. Never touched another Subaru again. Discovered it was a design fault in the engine. Mechanic said Outback engines are not tough as they are meant to be.
One of the worst quality car in the market with worst support
I bought this car brand new from Subaru Glen Waverley in 2012. Regularly serviced by the book
There were so many recalls and the service centre takes its own sweet time to give a time slot to fix it
Just after 6 years(i paid for extended warranty) the mirror switch failed.($190 )this came off the dashboard during warranty and when they put it back the downward adjustment stopped working.I had no time to go back.
I live close to Geln Waveley and GW service centre is absolutely crap. They did not replace a head light globe as they couldn't cont...
Honest & dependable
Bought her new in 2013. She is my retirement vehicle. Something of a special as she has leather and satnav but not the sun roof. Have done >80,000 kms and she has not missed a beat. Still on original tyres! Done a few long trips MEL-NOOSA, MEL-ADEL, MEL-Wodonga. Fuel consumption rarely exceeds 8L per 100kms. She does a trip from Mornington to Footscray about 3 times a month which is a total of 600kms a month on freeway. Uses no oil, I have always used synthetic. My son has a Liberty wagon and my other son has a Forester all trouble free. Great lock on the steering (aka as turning circle) All round a great family wagon.
Purchased in March 2013.
Outback 2.5i Premium, 6-speed manual, bought brand new on 18 November 2011 in Canberra from the dealer called Capital Subaru. Travelled 150,000km now.
Up until June 2018, not too bad. Routine service every 6 months as advised by Subaru.
The first big problem happened at about 20:00 on 10 June 2018. At that time, I was driving the car on Monaro Highway near Canberra. The Outback suddenly lost power and I barely had time to park it in the emergency lane. I called a friend of mine to give my wife and kids a lift home and I waited for NRMA alone ...in the darkness. Finally, it turned out that the pump failed to pump the petrol from the tank to the engine. The second big problem happened at about 18:00 on 27 September 2018 when I drove the Outback home from work. The clutch was already quite stuck for 2 days. And it finally fully collapsed on that day. I couldnt start the car and this time it didnt leave me any chance to move the car out of the road. So, I had to leave the Outback in the traffic. The third big problem happened at about 19:00 on 20 July 2019 when I drove the Outback on Federal Highway near Canberra. The exact symptom happened again as the car suddenly lost the power. The NRMA guy told me nothing broken. The car was climbing a hill and the petrol level in the tank wasnt high enough to go through the pump to reach the engine. This problem is common on Subaru Outbacks. I wonder if this is a design flaw. He added some more petrol and I could start the car.
Great family car
We purchased our MY11 3.6L premium Outback from a dealership when it was 3 years old and had 50,000kms on the clock.
It has been our faithful family car for the last 6 years now, and has never skipped a beat. We service it twice a year and have only had a few minor things to repair - but it has always kept running for us and safely gets us from A to B without ever letting us down. We learned early on never to service it with Subaru, and instead have it cared for by our trusted local mechanic.
The 3.6L engine provides ample power and engine ...response when you need it, although is a bit thirsty - we average 13L/100km for a mix of urban and freeway driving in a week. It provides a comfortable ride for passengers and an enjoyable driving experience for the driver - solid and grippy, yet nimble when needed. Fun and sporty in a mummy wagon, as I call it. Our only dilemma is that our 3 growing children fight relentlessly in the back seat, and we cant find a 7 seater car that we love as much as our Outback!
Purchased in July 2014.
Designed for city driving
Two months in and thought I'd jot down some of my thoughts on the 2019 Subaru 2.5i Premium.
:) Most of the safety features are good
:) Looks good
:) Interior is nice and it's comfortable to drive
:) Good visibility
:) Enough power (in S mode) most of the time
:) Entertainment unit & GPS are well thought out and fairly intuitive
:) Cruise control is great
Purchased in August 2019.
Not good enough
We have a 2017 model and after about 6 months the engine started rattling and hammering on cold starts with a major loss of engine power. Subaru fobbed this off as normal due to the cold oil not running into the engine on start up?? After about 5mins of driving the noise generally dies down as the oil finally does its job. I reminded them it was built in 2017 not 1965! But Subaru Sydney don't give a damn.
Also the CVT tends to over rev going up hills and the stop start braking only works rarely.
The other annoyance for such a large car is t...he lack of proper storage areas compared to other cars. There are no storage areas in the boot except for 2 useless cavities. All together simply not good enough with issues I never experienced in my Foester which I rated 4 out of 5. Oh and I forgot to mention the GPS is useless! Use Google instead.
Purchased in November 2017.
All 4 the Driver is SO TRUE
Second hand purchase from SA and return drive to Mackay Queensland was a dream drive. Used daily great for trips to Cairns, Emerald and Gladstone. The eyesight is a great.
Purchased in January 2019 at Private.
Quality vehicle with a Subaru design fail
I bought a Subaru Outback 2.5i premium new after the 2018 facelift. My last Subaru was traded in 2003. I came back to the brand after a succession of various overseas vehicles that never quite matched the Subaru experience, and because Subaru were designing better looking vehicles. However, my 2018 model had the Harmon Karman head unit design failure; the unit could not be re-booted because the screen died and there was no USB socket on the unit for uploading software. So, for the price of a USB socket, the whole unit had to be removed from the...car and a brand new one put back in. It took 3 months to get a replacement head unit and not one word of apology or compensation from Subaru Sydney or my Melbourne dealership. Apart from that issue, the Outback is a class leading vehicle. I am glad I returned to the brand.
Purchased in March 2018 at Subaru Docklands.
Best car I've ever owned
Bought a new Outback 3.6R a month ago, seriously this is the nicest car I've owned. Super quiet and silky smooth, built well, very refined and has all the technology for a safe drive. Especially love the Harman Kardon sound system. Looking forward to good times in this car. Thanks Subaru
Purchased in June 2019 for A$46,700.00.
Safety & practicality. There's not much the Outback won't do.
The 2017 Subaru Outback Premium is my daily ride. I needed a car that would transport all my work kit without stuffing the rear space, with no room to spare.
Maybe one day, I'll own a WRX. For the time being, the Outback is perfectly practical for shunting me and my bits around the city and across country.
My annual kms is around 35,000. The Outback has nice long legs for comfortable journeys. Even after several hours behind the wheel, back and bum support is excellent. My wife and I road-tripped to outback Queensland and western NSW over a cou...
Purchased in February 2018.
Quality, usability, funtional and great value.
2015 Subaru Outback premium this is a great car for the family. Funtional and roomy inside with cup holders, rear folding seats, USB ports, sunroof and leather seats. Big roomy rear wagon with quick release handle to fold seats. Ecomonical engine with good smooth power and transmission. Funtional roof rack option which fits neatly into the top plastic roof tracks. Love this car. Great japanese build and quaility. Best valued family wagon on the market.
The Subaru Outback is the perfect car for many reasons! I love the way you can get in the seat a fantastic level!
Transportation is fantastic with pods, back seats come down and towing a trailer or caravan! It’s loves the small commutes to large driving trips around Australia. Tech worthy dash and console!
Purchased in November 2011 at Garry Crick subaru.
Questions & Answers
The power and torque figures of 129kW and 235Nm under details are incorrect for the 3.6
I have a problem in engaging AWD on 1998 Outback. Does the mechism seize through non use.
There appears to be an oil leak from the rear end of the transfer shaft
Can't engage awd. Does it seize up through non use?
Appears to be leaking oil ay rear end of transfer shaft.
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