- Verified customer
Terrible service. False promises.
From the start, I had to urge them to act as they said, they would. Took 6 weeks and got one date that was cancelled without telling me. Met that date, only to discover that he had not one quality of what I desired and stated. Shocking service afer that. Then came covid and no dates. Then when informed them that it was OK to date again, they took another 4 weeks with nothing and we got locked up again.
I found the whole experiance really demoralising and it cost me a lot. They only offered to return 200 and 4 months of not charging me because of the virus. No compassion or care. I felt very upset and violated. I can't take actions. This experiance left me ill.
Sadly it doesn't work
Paid 3k and after 4 years I'm still waiting for a second match. They have offered in the meanwhile only a couple so called matches that were nothing close to the broad parameters they had agreed to when taking my money. I understand it is hard but they will make any promises just to get your money with no track record of being able to deliver.
Scammers and Liars - Don't sign up
Spent 3k on this service which I was promised dates with '[name removed]' the imaginary man who never materialised. They take advantage of vulnerable people new to dating. Terrible customer service and then they make out they are in America so you can't get a refund.
Unethical and illegal - DON'T JOIN
Joined on Friday 9th Dec. Yes, paid approx $1100. Due to family change of situation, had to cancel. Cancelled later that day. Sent to same email address. Used forms from their web page. No response. Phoned and emailed on every possible number/address. No response. Next day - got a 'congrats and welcome' email, talk soon. Emailed back straight away. No response. Have rung and emailed for the following week. Still nothing. Now have launched a formal complaint through my bank. Hoping to get my money back. Their cancellation/cooling off period is 3 business days. I did it the same day. Now cannot find that page on the web.
It's Just Lunch in Australia - Too Good to be True?
I have changed my rating. For reasons, see "Updated".
After a friend's recommendation about 3 years ago (she had a friend who used the IJL service in US), I decided to try it recently. Things that made me uncomfortable about IJL's sale pitch included: (i) it seemed "too good to be true", and (ii) the sale person insisted that I signed the contract and provided payment via my credit card immediately without giving me sufficient time to think over the whole deal and read the contract carefully. As the sales person was really charismatic, again...st my better judgement, I ended up signing the contract which I thought was really quite expensive - a bit over 3,000 for 6 months or a min of four dates. Due to a nagging discomfort, I googled for reviews on "It's Just Lunch" and really regretted conducting the due diligence only after signing the contract. There were many negative reviews (please conduct a search and read the reviews including those on this website). What really got me worried was that the descriptions of other customers' initial experience matched mine perfectly, especially with regard to what was said to me. This was exacerbated when I found out that IJL was being sued in US. Interestingly, the sales person whom I talked to pretended to be unaware of this issue until I proved beyond any reasonable doubt that I knew all details. The other issue troubling for me was that the termination clauses incorporated in the contract all indicated that the contract could be terminated on IJL's side, but not on the consumer's side (in my opinion, it was unfair). When this issue was subsequently highlighted to them, I was informed that ALL customers received the same contract. This contradicted the information provided by some client reviews where a few clients indicated that they had a 3 day cancellation clause (admittedly these reviews could be dated).
Don’t use their services whatever you do for your sake
I email an inquiry off to It’s Just Lunch. A day later my phone rings with a phone number from their corporate office in Florida!!
[Name removed] is quite the talker and up seller at IJL. [Name removed] tells me that they have personalised service, they've been in the business for 23 years, have 1000s of marriages and we have heaps of people in your age group that you can date right now.
[Name removed] asks me how did I find out about IJL in the USA (never mind that I’m Australia!) [Name removed] had an in depth and engaging conversatio...n with me and asked things like what I was after in a partner, what hasn't worked in past relationships and what was my story etc. This call went for just under an hour and at the time of the call, it was about 630pm US time. Thank goodness I wasn't paying for the phone call! I asked some questions of [name removed] and 1, she didn't know if IJL was a registered introduction agent under the Introduction Agents Act 2001 and 2, didn't know if IJL had a physical office in Queensland so that I could speak to someone in person. The next day after the phone call, I check my inbox and [name removed] sent me a copy of the contract with very overpriced membership options as well as a discount. Prices were quoted in US dollars. The discount was only applicable if I signed up for the membership within 72 hours of receiving the email.
I paid $2500 12 months ago and I have not had a date. When [name removed] at IJL contacted me to join she advised me they had a lot of men in my age range and with my interests so they would be able to get me out on a date very quickly. I was offered a date with a man who was several years older than my ten year age range given. I refused this date as [name removed] had said they had exceptional candidates in my age range on joining and I felt I would like to meet someone in that age range to begin with. On refusing this date the IJL representa...tive, [name removed], was very defensive and rude to me. Although I have made contact on many occasions to see where they are up to with setting me up on a date there has never been a date - I was offered a date a few days before Christmas which was unsuitable for me as I was heading off on holidays and that has been it. I have made contact previously with their management however they also had the same attitude. I have sort legal advice and the best thing they have suggested is to go to the police in California and report it as theft. Does anyone want to join me? American Express were also unhelpful
Stay Away from Its Just Lunch
I joined for 6 months. Took 12 months for me to get 6 dates, problem is 2 of the guys were no-shows! So really I had 4 dates- all rubbish not compatible with me. IJL are in Florida. I am in Sydney. They met none of the dates. no screening. No matchmaking done. Poor service. No feedback. It's a huge scam. I have been dating online and its heaps better, than this. Dating agencies are for people who Are Undateable! Who knew?
no matchmaking just random dates who may not even turn up.
Waste of money
They siad they had a large number of men around my age group, but it took them three years, (and only then because I pushed them very hard), to arrange six dates. None of them were at all suitable. Wrong age group, no intellectual match, etc etc. I am totally convinced that there is absolutely no individual profile screening done by this company. The last of the six, (two weeks ago), was totally rude. I am certain he was married, and may even have been a, "plant," to make up the number to six, just to get me off of their books.
It's the biggest scam I've been trapped in!!
IJL is the biggest scam I've been trapped in! In June 2010 I joined this awful service. Before I paid them the money, their customer representative, someone called [name removed], claimed that IJL would find someone who matched my criteria within a week! So I paid $1100 and bought a subscription. After that I received no calls from IJL for more than 40 days. Then I called them and complained about the situation so they sent me to meet a woman who was nothing like the one I looked for!! They arranged 5 or 6 dates overall (they were supposed to a...rrange 8 dates). None of them were even a match in terms of age or education or whatever. Although I had said to them that I did not want to meet someone who was divorced or had kids, they sent me to meet a woman who had two kids with mental disorders and had cancer and was likely to die! The woman asked me to marry her to save her children! IJL was supposed to find me a perfect match in a week but after almost 16 months they only managed to find 6 woman who were confused, had loads of problems or desperate. None of them matched what I had asked for. IJL has not contacted me for over 7 months. They don't answer emails or calls. Don't even think of paying your money to them. Pay your money to charity, it pays off more!! I don't understand why such a fraudulent company can operate in Australia. Somebody should stop them!! Pros? You kidding me?! Extremely expensive, they don't pay attention to what do you want, they don't have enough people to match you, they don't answer your calls once they get your precious money, it does not work at all!
They tell you they have so many members suitable for you at the immediate moment and push you to join straight away.
Later you get a phone call from USA ! your matchmaker is in the States and you are in Australia seems unusual.
I met 1 person in 2 months and now no contact .... not hopeful of anything further.
It's a scam... don't fall for it!
Absolutely shocking, do not join this agency. After mis-representing my preferred age range for matches, then the local Sydney representative advising that I do everything I can do cancel my membership and get my money refunded as they did not have suitable guys on their database, they haven't been able to set me up on any dates in the 4 months that I have been a member and wouldn't refund my money. When I initially spoke to the consultant they promised me that they had plenty of men who would be perfect for me, that they were excited to get s...tarted, and they even had men who owned horses (one of my interests that I shared with them). They have tried to schedule dates with [name removed] and he has cancelled 3 times due to being unwell, I even turned up at the restaurant to be told that he couldn't make it. This is a complete scam, I can't believe that I have wasted $2.400. If anyone else has had a similar experience please contact me, I am planning to take this further. Nothing - absolutely terrible. They haven't set me up on any dates and I've been a member for 4 months.
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