Helpful Team at the Hallam Shop
My bikes, Tyre valve broke while I was pumping Air. Took my bike to IC Hallam shop and Bike Mech Julian fixed the problem in 2 minutes - replaced the broken end and also gave me a tube cap. Great help. Much appreciated.
Service and Friendliness
Its May 2020 and we are shut in. My only respite is cycling then my gears started playing up. I rang and asked if it was safe to ride while I waited for a service appointment the following week. Michael said “I would rather we look at it now then have you feeling or being unsafe. Bring it in today” which I did and voila, problem sorted. Not to mention they were inundated with servicing and selling bikes. I saw a staff member spend ages with a young girl to help her figure out which was the best bike for her. It was lovely to see. I had a short chat when I paid for the work. All in all a lovely experience.
I have just purchased a new 2020 Giant Advanced Defy 2 with a non-typical set up to accommodate my personal riding preferences and circumstances. Tim at Ivanhoe Cycles in Heidelberg and their mechanics pursued my requests and surpassed my expectations with their solutions. Very importantly any unusual requirements were positively discussed in case I was way off track and I was never pressured to change any (as another Giant supplier had previously strongly tried). I was incredibly impressed and am sure I will continue my love affair with Giant bikes and now with Ivanhoe Cycles
Excellent service but it depends on who you get
I bought my giant road bike from the Heidelberg store 4 years ago and had it serviced there around 8 times since. As with any big store, it always depends on the individual that gets assigned to your job. I had mixed experiences in the past; e.g. I had a squeaky bottom bracket and the kept lubricating it instead of simply replacing it, which fixed the issue three services later. I dropped the bike off a few sundays ago for a service later during that week. My right shifter was not functioning properly which was due to a worn out cable. Brian w...as on duty. Rather than simply receiving my bike , he examined it on the spot and ended up fixing it right away along with a few other minor issues that he discovered and explained while he was repairing my bike. Overall, great customer service and my bike brides like a new one again. I can highly recommend Brian from their service team. Best, Matt
Highly recommend Hallam store
The service here is second to none!
Manish has amazing knowledge and his customer service is excellent to say the least
Simon in service also, excellent customer service and skills.
Customer for life !
We had Simon from Hallam office help us with my husbands bike he was courteous, prompt and very helpful and sorted his bike issue out with a minimum of fuss I would highly recommend Ivanhoe bicycles to anyone
Prompt and professional service
I dealt with staff over the phone to arrange for payment and shipment of bikes to Tasmania. Customer service was excellent, all questions answered thoroughly and staff showed good attention to detail. Bikes arrived as per description, very well packaged and service was A1. Would recommend this store.
Went in with a very straight forward problem and I found the staff to be very inexperienced and unhelpful. Definitely won’t go back
Best LBS customer service
Best Giant bicycles retailer in Melbourne! Maneesh the sales person is so patient and helpful with my purchase. I visited the store a few times over the past six months. Just researching and didn't have the intention to finalise the purchase at first few visits. Maneesh is happy to provide useful and sensible advises. His end to end service is so meticulous and increase my confidence to purchase from a LBS. Mostly importantly Maneesh secured a best price that I can't reject, even before I can even start haggling. The post sales service is remar...kable too. Maneesh ensured I'm equipped with all required knowledge and future services routine. Simon the Mechanic showed me all the bike settings before I left the store. Days later Glen the Store Manager remembered and presented my insignificant post sales accessory order when I arrived at the sales counter. What more to expect from a LBS with such friendly staff who are so willing to help.
- Ivanhoe Cycles
- Verified customer
Genuine Company - Good Products & Service
I recently went shopping for a spin-bike and Googled for ages trying to find a decent retailer with decent products at decent prices and with service backup. I found Lifespan Fitness and was attracted to them because they have bricks and mortar showrooms in Sydney & Melbourne, as well as an online presence. Email communications with them whilst I was investigating the purchase were promptly and efficiently answered, and I was confident that buying the spin bike through them was the way to go.
Another massive tick for them as far as I was conc...
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.