Jayco Starcraft 19Ft Outback

Leaks & poor quality – Water leaks noted at 2.5 years & Jayco wont repair, never been off road & low mileage. Insurance cant fix as its a manufacturing fault. Joining trims very poor quality & shows age at 2 years just poor quality.  Show details

very happy with 2nd choice of Jayco – tows beautiful had minor issues with fittings inside but hopefully jayco will fix next service. comfortable for 2 no major issues. Would change some things if had the offer too.  Show details

Wheel Jack for Outback Starcraft – We have previously owned 2 touring Jayco vans. Our new Outback only has the standard scissor Jack. Has anyone challenged Jayco asking how we are expected to change tires on the higher van? Have they replaced the small jack with a more suitable one, or at least given a big discount on a new purchase of an appropriate Jack? Would be interested in… Read more

other Outback owners thought and experiences as I will be contacting my Jayco dealer this week. Thanks

Jayco Starcraft 2017 – In December 2017 we received our new Jayco Starcraft Outback 2017 from South Auckland Caravans in NZ. This was a stock ordered caravan, so when we signed up the agreement, it was already on the factory line with no chance to change anything. The handover was fantastic by South Auckland Caravans, the young lad took us through everything and during… Read more

the process fixed 2 items. 1. the smoke detector wasn't installed, 2. the radio needed adjustment so it didn't hiss. These fixes were instant. He was knowledgeable, patient and it was an excellent handover. Even though we had owned 2 previous caravans we found the 2 hour handover essential.

So what don't we like about our new caravan:-

1. The silicone use by the factory in Australia is messy. After our first trip I polished the van and seriously someone had very sticky fingers that day in the factory. There was silicone "bits" everywhere. The roof had an excessive amount. It was like dirty children's hands over a table cloth. Not noticeable until you get up close and see the "run" marks. Very disappointing.

2. The drawer fasteners - you must make sure that all drawers and cupboards "click" otherwise you will end up with the contents on the floor and indentations and marks accordingly.

3. The shower-head pipe, was not fixed correctly.

4. The picnic table is in a stupid location, when the awing is extended you can not sit a person on both sides of the table. So it becomes a table for 1 persons use.

5. The waste difter control is not working and we currently have this as a warranty claim.

6. I miss the gadgets that UK caravans have, like wine bottle holders, wine glass holders, plate racks, already installed ready to go

7. Jayco Australia, have been near on possible to get any help from. We want to install a Satellite dish and my husband wants some wiring information. We are always referred to the dealer. We have read many complaints about the poor communication that the Jayco factory have and we reaffirm this is also our experience.

So what do we love about our new caravan:

Everything else! Okay it's our first "New" caravan, so there's nothing like that. However the layout is great. All the way through boot box very handy. Its a dream to have.

What to think about when buying an Outback:

1. It's really tall, like 3 meters and it's a step up to get inside. Because of it's height you need to think more about over hanging trees.

2. Great to have a bike rack installed on the back, but because of the height it's impossible to use without a step up stool, unless you are over 6ft tall!

3. It's more protected on the road, there's a plate on the front and combine with height, going over metal/tar roads it is more protected and less damaged.

4. Plenty of room underneath the caravan. Storing gear or even making up a small dog kennel provides an excellent shaded area.

Excellent...love this van – Ordered from Horsham Jayco whilst travelling in Feb 2017. Collected it in August 2017. The team at Jayco Horsham are fantastic, can't fault Richard and his team. They ensured the van was road ready once they receive it from the factory and it was spotless. A few slight issues to be rectified (curtains weren't fitted to the bunks and one bunk was… Read more

missing a 12v light). Other than that, everything appears to be working as it should. I've gone through trying to find fault and am satisfied that the workmanship is very good. This will be tested over the following 12 months but on our recent 3 day/night trip - all good. Tows well, all the extras and things ordered work well and were supplied! Diesel heater fitted at Horsham is magnificent. Looking forward to many years in this van with our family. Highly recommend this floor plan if you need space but don't like the idea of towing a 22 ft version. It packs a lot in for a reasonably small van. Don't hate Jayco for hating Jayco's sake - the customer service and support is, so far, first class.

**UPDATE**

We've now had the van for 6 months and have done a heap of travelling in it. I changed the water reducer valve under the van as they are renowned for breaking down - no problems. Had minor issues with the internal ceiling lights. They were pitting around the edges and starting to crack. Replaced on first service no worries. The surround from the mixer tap in the shower came loose. Again, replaced on first service. The drifter panel was not working (water tank levels not displayed). Fixed on first service. Turned out they had been wired upside down at the factory! The hot water release pipe in the hot water housing burnt through. Again, fixed on first service. Apparently the flame connection needed adjusting. All under warranty. Have had absolutely no problems otherwise. We have free camped several times for a week at a time and have had not issues. I am very happy with the van and for the price (still not cheap but you'd pay a lot more elsewhere) and would certainly buy another down the track. This van will hopefully last us another 10 years.

Love it – Ok... i love the caravan life for myself and my young little family... the van is great but we have had a few ups and downs with just little things and one big thing..my on roof A/C unit didnt work but jayco brisbane took care of it so fast i didnt even get a chance to be upset... thank you jayco brisbane.. SAM the sales man.. great guy and does… Read more

care about you when you do drive away with van in tow...most of the little things are realy my own falt as im a little heavy handed on things.. ok.so the things you want too know... the finish is great... iv been off road and it tows AWSOME.. i went from brisbane to vic in 2016 with the floods and didnt have one prob with it, did not leak one bit was so dry, was sealed well tight...as a bigger guy i do wish the bed was a bit bigger but you know what they say "only faiys wish" so i give it a 5 star..