Defective power cords class action
My coworkers and I purchased 4 of these less than 2 years ago - all of the power cords failed within one year. JBL replaced them as under warranty and they all failed again. Now JBL claims that the warranty expired and we are out of luck. I am going to commence a class action since this is a known defect that they are concealing - if interested in participating please respond here
FM Alarm volume not adjustable :(
Nice looking clock with good sound but if you want to use the FM station to wake up to it escalates to an uncomfortable high volume after maybe 30 seconds and there is no way to turn it down when in alarm mode. I have tried to find a way to adjust the FM alarm level only to find on the reviews many have the same complaint with no answers. What is the point of having a nice sounding JBL system if you have to turn it off right away and can't listen to the news or music for awhile before getting up. Pretty much blasts you out of bed and will wake up the entire house., this is the first radio alarm I have owned that you can't set the wake up volume to your choice. Disappointing for a JBL product.
Purchased in December 2019 for A$137.00.
Display illumination too DIM.
I will be returning this product. The display is not bright enough to see at night. The worst user manual I have ever seen. I contacted JBL customer service 3 times and NO REPLY. Harmon Kardon should make a better product in this JBL line of Alarm clocks. I am very disappointed,
Bluetooth works great and speakers are immensely clear. Multiple alarm functionality also useful. Would definitely buy again if needed. When the speaker became faulty the JBL customer service agent was able to get the product replaced for free under warranty which was super helpful. Great Job JBL
Impossible to see the time - bought this as a desk clock (the salesperson suggested this model) and it is useless. The back light stays on for a few seconds and then you need a torch to be able to see the time. Spent hours googling this issue to find others have the same problem. Taking it back tomorrow.
A Frustrating start to Everyday!
I love the sound quality of JBL. I did purchase a Bluetooth Charge 3 speaker for my Daughter, the sound is gorgeous. Even music I don’t really like sounds nice.
1. Sound is good, doesn't compare to the Charge 3 understandably as it does not have a bass speaker. Very acceptable for a clock radio though.
2. Looks pretty snazzy, nice design.
3. Large display easy to read without glasses on.
4. Ambient Light feature slowly illuminates when alarm comes on, in conjunction with soft guitar strumming alarm choice, a pleasant wake up rather than the offensive harassment of some alarm sounds!
Bad Points: ...1. During alarm snooze period, Turning on the ambient light is not possible, this is usually turned on by pressing the snooze button. 2. To turn the alarm off when you get up you need to turn the room light on as you cant use the ambient light, as there is no tactile feel for most of the buttons on this unit. You need to actually see what button to turn off as you cannot feel them. Very annoying when your half asleep & cant focus clearly. 3. And Very annoying to your partner turning lights on so you can turn the alarm off. Frustrating, annoying, poorly thought out. Once again a product that doesn’t appear to have been real world tested!
- Verified purchase
The display is what sold me
I have trouble sleeping when there’s too much light in the room and have gone through 3 clock radios in the past 2 years or so because I couldn’t stand how bright their displays were. Even the ones with adjustable display settings were too bright on the lowest setting. The one I had before this allowed me to turn off the display which I did and then reached over to turn it on with the press of a button, turning it on to read the time in a completely dark room felt like looking directly into a laserbeam and I ended up just sitting up and checkin...g my phone which really defeats the purpose of having a clock! I spent hours on the internet looking for a clock with a dimmer display and this was one of them. I read the reviews written by others and to my surprise I kept seeing other people saying it was TOO dim. I couldn’t imagine that being possible. In a pitch black room you dont need much light to tell the time, I decided that I’d try it out myself. I wanted the white version Because I thought it looked more modern, they only had the black in stock so I settled for that, it’s actually still quite nice looking in person and I’m glad I got it. Now to address the display brightness! For night time viewing it is absolutely perfect. Its like it’s barely lit, I dont know how they make it show up in the dark while it doesn’t even appear to ‘glow’ I suppose its lit with the faintest of light, to the point where it almost doesn’t look like light yet you can read it easily in the dark. For day time viewing however.... not so great. The clock has an ambient light sensor on the FRONT, so if your clock sits in front of a window or as mine does, in front of wall-mounted light panels, it will not detect the correct amount of light since most of the light is coming from behind it. You can fix this by using ceiling lights or moving the clock to a different position but for me the only position I could have it in and still see it from bed was this one. I have considered rearranging my bedroom to have my bed facing a different way but so far the fact that the display doesn’t show up very well during day time hours isn’t a huge problem because I also have a wall clock and I wear a watch upon waking. It is strange that they’d put the light sensor on the front of the clock and then add a ‘lamp’ to the back of the clock, I find that even using that little lamp can make the clock display a tad difficult to read because of incorrect light detection but I LOVE that it has a sleep timer for the lamp. I will turn it on, press the ‘moon’ once for 5 minutes (twice for 15 etc) and then I can lie down and get comfortable in bed and have the lamp turn itself off, that has become one of my favourite features. The sound is very good, I use it for listening to the radio quite regularly, the radio reception is crisp and clean even with the antenna hanging down behind my tallboy. I use the usb port to charge my phone overnight, its not quite as fast as apples charger but I know that slow charging is actually much healthier for my phones battery so overnight that is how it is charged, if I need some juice in a hurry though I will use my iPad charger as it’ll give me more charge, faster.
Terrible Alarm Clock
My experience with this product. I purchased this JBL HORIZON alarm clock just recently from JBHIFI as it looked great and was told the sound is unbelievable for a clock radio. But could not test it in the store before purchasing it. Well its way over priced. Totally disappointed in it. I have this sitting on my fridge cant see the time unless I shine a torch on it during the night totally useless. The alarm sound is awful cant hear it at all too soft doesn't even wake us up. The buttons should be raised so you can feel them without having to ...turn lights on. The only thing this has going for itself is it sounds great and this is honest review. I have to find my receipt as its not on my phone. Sorry I cant give a higher star rating than what I have chosen poor design for an expensive alarm clock
The night light on the back is far too bright and needs a dimmer or settings option. The buttons would be easier to use if they were slightly raised so one can feel them and press them without putting a bedside light on. Sometimes the volume button plays up and just turns into setting the date.
Stylish and sounds great
Just arrived and couldn’t be happier. Stylish alarm clock with great speakers. Bonus is I can now unplug my phone charger and charge the phone through the clock. Time will tell how long it will last but for now it’s great. FM radio is extremely clear . Would highly recommend for those who like to listen to music with great sound while laying in bed. Love the Bluetooth option.
Excellent Alarm clock and speaker
Most people who complain about the product haven't bothered to read the instructions. It is simple to use and a fantastic product. Volume is adjustable, bluetooth works, and I like waking up the the soft acoustic sound that starts gently - makes a much less aggressive way to wake up.
- Verified purchase
Radio reception terrible
I bought two JBL Clock Radios after using one in hotel I thought it to be really good. I used Bluetooth and that worked well. But when I got unit's home I found the reception was so poor I could only get a couple of stations and they are not the stations that I listen to. I'm not just disappointed I'm really upset about it.
Can't turn the alarm off
My husband bought this for me for Xmas. It looked amazing and the Bluetooth feature was very enticing. However, I realised once I went back to work that there were issues. Once the alarm goes off you need to press 2 buttons to turn the bloody thing off, neither of which can be sensed by touch! This means you have to turn the damn light on to see what the hell you are doing. Bad design. Very expensive and now can't return it as no longer have the box or docket!
My husband bought me a JBL Horizon Bluetooth ambient light alarm clock for Christmas! I was so excited! It worked great for about 3 weeks. Now I can barely hear anything. Have no idea how to go about getting it replaced because I don’t have a receipt or packaging! $100 alarm clock should last longer than 3 weeks!
don't believe all the neg reports.
I think the product tells the time and sound's just fine. Don't believe all the bunk about the clock. Sound and usability is very good I think it is good value for money and would recommend it as a suitable clock radio we had been looking for a product for some time.
Great Bluetooth speaker and alarm clock that I love using. Clear display.
I was very concerned about this product after reading the mixed to negative reviews of it but I actually love it!
The main issue users seem to be having is the automated dimming feature. I have had no troubles with this at all. JBL may have made changes to the feature upon widespread criticism so that late 2017 manufactured devices work perfectly. Display dims at nighttime and is perfectly clear... not too dim at all. If you find it too bright, you can hold down the "sleep" button on the right for 2 seconds and the display will turn off comp...letely. In the day, the display brightens and is clear to read. I was waiting for the display to dim to "difficult to read" level but it stayed clear throughout all times of the night in the dark and with differing ceiling and lamp light conditions and combinations. Bluetooth is easy to connect. Just hold down Bluetooth button for 2 seconds to pair with Bluetooth enabled device. The ambient night light is a great feature and the alarm tones are amazing so you can choose less abrupt tones. I saw users complaining of alarm volume (which starts low then increases over time) escalating to a much too loud volume, however, it only increases to the volume that has been set. e.g. If you have it set on max volume of 15 it will go super loud but if you leave it set to volume 5 it'll only escalate to that set volume of 5. The vertical nature of this product is great because it gives you a lot more space on the bedside table.
Does everything well except the one critical thing a clock needs to do.
A large display (very rare) and very solid, quality look and feel which far surpassed all other similar products. Excellent selection of tone alarm options (alternative to music) one of which is a gently strummed guitar, which starts off very soft and increases to your chosen volume. By all accounts looks like a great product. Unfortunately the review by Lochanora is accurate. If anything the problem with display brightness is understated. Ironically this product's positive features are so good that they serve to make it all the more disappointing; it simply fails in the one task that is essential. A clock which doesn't tell the time doesn't deserve even one star but you can't pick zero.
- Verified purchase
If you don't want to know the time - this clock is what you want
I normally consider myself a cautious buyer and generally take time and check out most products that I buy. However, I bought a JBL Horizon alarm clock radio thinking that it’s an alarm clock – what could go wrong.
Regrettably, this alarm clock is useless. Basically, in theory it all works but in practice it has one major failing – I can’t use the clock to tell the time most if the night!
The clock has an auto dimming feature that makes the display bright during the day so that it can be seen in the daytime brightness. This works well and...can easily been seen during the day. It then is supposed to have a dimmed display at night so that it is not too bright. The night display, unfortunately, is very, very dim and as a result it can only be seen from a very narrow viewing angle. I have found that at night, the only way I can see the clock display is to pick the clock up and hold it directly in front of my face. Even in the early hours of the day, when the sun is already up, the clock still remains on its night display setting and is impossible to see the display at all. It will finally go to its bright day display if I open the blinds and allow in more sunlight.
I dont know what happened to my alarm clock... it worked perfectly for almost a year then 1 day the bluetooth stopped working. then next the alarm wont turn on. now i have already called customer support, reset the device, and asked them to replace it without any luck because I bought it from a store that I cant go back too.. . Im cant recommend this brand anymore unfortunately after this experience. Spending over $100 on an alarm clock for it to work less than 1 year is not acceptable... I guess I have to find another brand that will take care of its customers a little better.
Questions & Answers
I can't figure out how to set the date from the Quick Start Guide. Can anybody assist? Thanks and regards, Sue
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