Reviewer Photos & Videos
Dont buy Jeep Grand cherokee
Jeeps built is quite cheap i think. Since new multimedia freezes on and off. Never fixed despite of every servicing needed at Chullora Hartland..Gear knobs skin/ paint came off but wasn't a big deal. Hate the sqeeky sound of the brake since new and despite of regular servicing.
Glove box is smaller than fiat's little car.
Never again Jeep.
Purchased in February 2016.
Jeep SRT V8 2015 - 136.000kms
We are a full on Jeep Family, owning 2 x Grand Cherokees (an SRT V8 2015 with 136,000kms & new 2020 WK), 2 x Wranglers (1 a fully built comp car & the other modified for 4WD'ing), and a Peugeot infiltrator. We love our Jeeps, but the age old anagram, "Just Empty Every Pocket" has rung very, very sadly true with the SRT. The numerous and not insignificant problems fixed inside warranty have been phenomenal, but now that's over, we'll need another mortgage!
It's hugely annoying when Jeep USA & AU are fully aware of the issues that happen tim...e & time again with on SRT vehicles, with almost absolute certainty and regular monotony, yet they say nothing, nor seemingly do anything to prevent it happening over and over for years. Example, in hot climates, the carbon fibre dash & door trim simply warps & peels off repeatedly, costing HUGE $'s to replace - we;re now on our 2nd full set, and it's peeling off yet again, and I'll not be lining their pockets for a 3rd set. It's been going on for years with zero improvement in that product, one I would love to know the origin of. Then there's the rear electronic wired shockers, the connections simply drop off & the wiring gets chewed up, so you need to spend many $1k's to replace whole shockers, which in and of itself is horrific enough, but there's no stock in the world atm. Yep, you guessed it, we're on our second ones now, but already need a third set at ONLY 136,000kms! Our folly, it seems, is very occasionally towing a standard horse float with 2 x MINIATURE HORSES in it that weigh all of 150kgs each on short trips!!! THEN you get told, "Oh, but the SRT V8 isn't built for towing as such, it's more of a racing build", so WHY does it have a special "tow function", and rear shockers that cost $3k+ to constantly replace? Oh, and one doesn't expect buttons to break on the main window/door control switch that's been treated with absolute reverence and rarely used during it's short 136,000kms lifetime. There's been other issues besides, but I'll feel ill with worry & fear if I focus on them, and what the future holds for future repair bills, and wasted days of chasing unavailable parts. ADVICE - If you're thinking of buying a Jeep of any model, especially the viciously expensive SRT, then join every Jeep specific forum you can find, and read, read, read, and research - you'll read the same issues with the same models over and over, and if you can get past all that, because you want an absolute rocket, then go for it, but just make sure you have a very healthy "slush fund" for costly repairs. Guaranteed you'll be on first names terms with all the Wreckers in no time. We won't have a bar of Dealerships for servicing any of our cars, we only use fully qualified, independent but specialist Brand dedicated workshops. Don't be afraid to source parts out of USA either, you'll save a motza.
rudeness from your warranty department. I will never buy another Jeep. This is our 2nd new one and now our last
Faulty paintwork that Jeep say could have happened during travel. Yes but it was the cars maiden voyage. Not good enough in my book. I will never buy another one.
Purchased in May 2020 at Horsham .
2012 diesel with 175 k on the clock. History has been water pump failure at 84k cost $2100. New battery at 8 years old followed by new alternator total $1,200. Recent trip towing 2800kg van ended up with transmission failure and subsequent repair bill of $5,000. Repair man recommended by RAC says I am lucky to get the kilometres out of the transmission that I have, he has seen many failing at under 100,000 kms. Jeep would not repair but would replace at cost of $7,200.
Not really happy with reliability to date and total disinterest from FCA. I...
Purchased in June 2012.
where do i start? Love to hate this car My15 almost had it 4 years.
Car is fully serviced all going well until 57k to 65k where 4 failures 3 major components. first was the radiator with the water pump. then the turbo cooling pipe split. then the thermostat was jamming so was replaced. fast forward to 105k thermostat failure again followed by water pump failure again. now followed by a blockage in the header tank then a core leak in the radiator around 120k when i sent it to get fixed the coolant was oilily so the oil cooler had failed so the clean out and fix of both around 3k paid it to get back on the road. 125 k i now have a leak behind the water pump which just dumped all my coolant on the ground when i was filling up my car at a fuel station. now at a jeep dealer awaiting approval for a new engine.
Leather seat issue
Jeep are the worst company for customer service in the world, The head office In Australia doesn't start till 10am WT.... I have nothing but issues with Jeep and will NEVER Buy a another Jeep EVER. Resale value is so bad you better off putting the car for scrap metal. Any one looking at buying a Jeep DON'T save your money and headache.
Purchased in August 2017 for A$85,000.00.
customer service attitude
extremely rude and no customer service at Jeep Osborne Park Perth Australia. I sit down for 2 hours waiting for someone to tell me what the diagnoses of the ( ESC )Traction control light is that's lit up on my dash. i approach and they tell me part has been ordered.So why am i sitting there for 2 hours ? It was the brake booster which needs to be replaced and the total would be with the $159-50 diagnostic $1100. The brake booster costs $591. They said we need you to sign and put your credit card details on this form because people tend to order...parts and don't show up to collect so we are stuck with that part. Is that even legal for them to charge someone's card without the part being collected ? I signed,drove away and literally 15 minutes later i called and told them to cancel as i go somewhere else. They said sorry,part ordered and you signed for it. I kicked up a fuss and told them i don't want the part anymore so cancel it. They said sorry we can't,it's been ordered. I said it literally has been ordered 1 hour ago after you made me sit there for 2 hours,nobody even approached me to follow up as to what's going on. The guy said i will hand you to my manager. He forgot to put me on hold so i heard what he said " I can't take this guy anymore,can you handle it " The manager Mark who has either a scottish or english accent answered. I told him your staff member needs to be carefull what he says because i heard him. That's not customer service. He didn't even aplogise for that and didn't acknowledge me.I explained the situation to him and he gave me the same answer. Sorry but part has been ordered and you signed for it. He said it was explained to me when i signed. I said no,your employee told me that i have to sign because people order parts,they arrive and customers don't turn up to collect. I just simply want to cancel my order which hasn't been shipped yet. I told him that are you telling me that the part is already being shipped over now from east coast ? then i can understand but you guy's ordered the part like 1 hour ago. I don't need it,your to expensive and i am going somewhere else. He replied that i signed and i have to pay so i told him that i will contact my bank and put a stop payment on the card. He said you really going to go thru that much trouble to stop payment so i said yes. He said i will call you soon and hung up. He called me back 15 minutes later and said " next time you need any parts from us for your car,don't come to us, your not welcome and we have your details. I was so shocked to hear this from Jeep Osborne Park Perth Service desk Manager. If that's how they treat there customers,they shouldn't be employed. I would not recommend anyone going there.
Had some major engine failure but Jeep really took care of us through the ordeal
Our 2018 Jeep had 21000 km on the clock when I noticed a knocking in engine.Took it to Jeep they said need new engine as big end failure.Jeep provided a hire car while getting fixed and we had a new engine replaced by Jeep dealer and now purrs like a kitten.Very happy with way they handled whole problem
Purchased in November 2019 for A$58,000.00.
I drive a lot on the motorway, and the car is very comfortable and fun to drive, despite its size. It is also really good offroad and to drive on the beach
smooth and powerful V8 . love it
Always did like the WJ shape and finally got one , had many 4wds new and old , and consider my $5k purchase to be the best 4WD ever owned. nice looking medium SUV that has clever little designs like rear glass lid opening etc ,heated seats ohh nice indeed female friendly to drive and park, not bulky or cumbersome . I would consider myself a occasional off roader so the jeep is like a comfy town car with off road capabilities, quadra-drive or quadra-trac both good . best seats ever so plush and drive is very comfortable, V8 rumble sounds very ...nice and pulls my boat easy. ive found jeep is very easy to work on with the help of you tube videos and best to maintain yourself as labour and parts can be costly , do your research and watch what the parts sellers are selling you , can easily make a mistake here regards to fluids mainly , different transfer cases and power steering changes to look out for, same as the diffs, many changes to suit the quadra-drive or trac or trac 2 options. they need oil changes at 3000klm . dont read to much into the valve seats dropping when they get hot etc , most of it was bull they built over 3 million engines over 15 years but if your concerned then aim for a model built after 2003 . for the budget dont think you can buy better i mean solid axles ,electrics at your finger tips, good clearance . many after market mods cant go wrong but you have to know how to turn a spanner or you will get taken to the cleaners. V8 fuel economy is somewhere close to a ford falcon , but cheaper than a ford territory. i love planting the foot and hearing the sound which is close to a holden v8 pushrod motor sound . ive since bought a second one for a donor car and successfully rebuilt the top half and was my first engine rebuild and so smooth now and this was like old school way sanding the heads on glass panels, polishing valves , reseating valve seats, man oh man its so smooth now , even the timing chain is easy to do, although there are three of them dont let that scare you , watch the videos closely and youll nail it. also turn the key (cycle) it three times to bring up any fault codes so you pinpoint the remedy quickly , for a driving experience to enjoy do yourself a favour and test drive one of these jeeps , think you may be impressed . i know i was cheers
i love my 06 grand cherokee to death it's in my opinion the best looking jeep apart from the srt
i too do all the work and servicing on my jeep and never had an issue with it, the mercedes 3l is the best donk put in a jeep and have been told by most workshops that fact,just the best handling car and comfortable the options that are standard in a jeep would cost the world in say a toyota
Purchased in October 2018 for A$12,000.00.
Jeep Grand Cherokee Laredo. Joy to drive, minor annoyances.
Amazing vehicle with some small niggling faults. A lot of luxury for the price, electric windows, keyless start, premium audio, heated seats, electric mirrors, reversing sensors and camera, cruise, etc. The 6 cylinder engine is silky smooth, more like a V8, and extraordinarily economical for such a large, heavy vehicle. On freeway running it averages just under 9 litres/100km and in heavy stop start city commuting between 13 and 14 litres/100km. In sport mode especially the Jeep is very sprightly if you put the foot down and even uphill overtak...ing is effortless. The auto gear box is a big contributer to this, shifting up and down smoothly with only rare hesitations. Paddle shifters are a nice touch but I rarely use them as the auto box works beautifully. Interior is very spacious compared to its competition, especially the rear bench, which unlike others comfortably seats large adults and not just kids. Interior fit and finish is a bit plastics and cheap looking. Especially the ridiculous chrome trim around the vents which is constantly reflecting into the rear view mirrors and is extremely distracting. Having the indicator stalk on the LHS instead of the usual Right is annoying as we have several cars in the family and it always takes a while to get used to it when swapping cars. Climate control is variable, it goes up and down in temperature far more than any of are other vehicles which are set and forget. Battery under the driver's seat is a real pain. Door pockets are way to small and passengers are always looking for somewhere to put there bits and bobs. Technologically the car is very sophisticated and leads to very expensive servicing if something goes wrong, especially if you take it to a Jeep dealer. The Jeep is a joy to drive apart from the few niggling issues and expensive repairs.
Very powerful engine!!!
I have an 05 CRD model which i purchased back in 2014 primarily for towing plant and equipment. It had 176k kms and now it has 217k kms and still goes like a rocket. The range of towing varied from 1700kg to 3500kg. It averaged 14ltrs/100km taking it easy around town and around 19ltrs/100km around town with 3.5t. I have read a lot of negative reviews, but i don't understand why as for the last 6yrs it has been great and in context i am talking about a 15yr old car which still goes great and can blow away brand new cars! Ok the leather seat have cracked, a little bit of rust is starting to appear, but we are talking about a 15yr old car here. If the car got ridden off, for the replacement value alone, i would go out and buy another!
Purchased in August 2014 for A$14,000.00.
An Audi with a Jeep Badge
Have completed 20k in my My19 GC and what a great motor vehicle . Still learning all the digital gadgets. Drove Brisbane to Tasmania and return completed the journey in great comfort. Best value for money in its category . Great interior design and finish . Air suspension failed at 1500klms but part replaced by FCA no hassle and provided free hire vehicle. Yet to tow a van or serious 4wd work but has met my expectations and more on the tarmac Very happy after being doubtful based on bad reviews. Vehicle is used every day for two people or just...me. First service due this week and nothing to complain about. Just scheduled service Could not get anywhere near average published fuel economy. At 110k down the Newell highway about 8.2l was the best and it averages more like 9+ litre per 100k Truly a luxury vehicle
Purchased in April 2019 for A$83,000.00.
2019 Grand Cherokee blown engine
Our 2019 limited blew its engine at 14k kms. It did not even have its first service. With no spares in Australia and no ETA on the replacement I requested a replacement vehicle. FCA refused as they deem the vehicle repairable. This was our 3rd Jeep and this will be the last.
Purchased in April 2019.
FCA Customer Support Pathetic
Purchase Dec 2017. From the first week had electronic's problems. Dealer would nor believe my complaint even though it was evident in their workshop. Took 6 weeks to get a new uConnect, after 4 visits to the workshop, 6 months in total. Still have not fixed rain sensor for wipers. have only had manual control for 2 years. FCA advised the dealer in Sept 2019 cannot replace the rain sensor, as it is part of $3000 windscreen, and will not respond to the dealer on a replacement. Very poor customer service, FCA not interested. Great car in many respects, but zero support. After owning 2 my next will not be an FCA brand.
Purchased in December 2017.
Broke a crank and bigend bearing cap with less than 100,000k on the clock and 2 months out of warranty.
Jeep saying my share of the $52k repair bill is $9,800
Jeep... title is enough...
Spacious inside. Nice interiors. More powerful engine. Quite cockpit. My wife loves driving it. Good ground clearance. Use Jeep everyday. No issues at all. Customer service is very professional. Very comfy for long drives.
Bought my GC limited Diesel from Irelands in Cairns in Jan.16 All went downhill very quickly with sump oil leaks followed by a timing cover oil leak that had to be returned 3 times to rectify.1 month from the warranty expiring the brake booster pump failed.New unit fitted only to have a failure within a fortnight, was filled with silicone.
At 56000 km and 2 months out of warranty the engine seized solid. Big hearted Jeep did replace the engine as a GOODWILL gesture, took 7 weeks and no loan vehicle.I asked what warranty I get with the new engine and was to NIL and if it goes bang again it will be at my expense.New engine costs approx. $25000.00.
The engines are failing world wide, be careful and consider your options.
Purchased in January 2016.
- WK Trailhawk (2012-2020)
- Verified purchase
An almost great car let down by the trimmings and Jeep After Care
Purchased new in October 2018 to be me last and greatest vehicle purchase which turned sour after my first big road trip when I discovered the sensors were not functioning as intended which lead to weekly visits to Ireland's, the local Jeep dealer. Eventually after almost five months of analysis and limited assistance from Jeep Australia, it was diagnosed that my Jeep had been fitted with a 2014 Bull Bar as stamped in it by the bull bar manufacturer. Ireland's rectified the problem by modifying the bull bar to suit the 2018 Jeep Grand Cherokee ...with assistance from ARB. I then needed a new computer monitor as I had also several ongoing problems with the computer and camera shutting down without warning. The next serious issue was when I discovered that the seat leather was breaking down prematurely which was even more exacerbated by the fact that Jeep service personnel spent more time in my vehicle than I did. Yet, Jeep Customer Care has ruled that they will not honour the warranty as they believe it is the way in which the vehicle is entered and exited. I have looked at other ways to enter and exit the vehicle and found that the Trail Hawk is the only Grand Cherokee model that side steps cannot be fitted too. I was also sent to a motor trimmer by Ireland's for independent assessment which also detailed that the leather and design was unfit for purpose. Jeep Customer Care is still holding firm on their decision so I now have a very off road capable Jeep Grand Cherokee Trail Hawk with superior running gear and performance which is marred by seats unfit for purpose with premature wear making it highly likely that the vehicle will make it to through it first 12 months before I have to replace my seat at my expense or live with the inferior ugliness of poor product and workmanship. A problem that Jeep Customer Care refuses to discuss further with me. Thankfully, Ireland's Jeep is still providing some assistance. An almost great vehicle which is severely let down by Jeep Customer Care.
Questions & Answers
Looking at may be buying a 2015 Grand Cherokee petrol what is your thoughts on towing a caravan with this
Have a question I’m looking at buying a 2020 grand Jeep Cherokee s limited V8 or diesel are they reliable and are they expensive on fuel.
We love our 2020 Grand Jeep Overland which is diesel. I personally wouldn’t buy a v8 as are known fuel guzzlers. Ours is not expensive on the open road and not bad around town either.
As for the warranty department that’s a whole new question. Can’t say we’ve been happy there.
Which year model is more reliable?
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