Jetstar Credit Card

Terrible Customer service. Still waiting for the $100 reward voucher! – After spending the required amount of money to qualify for a $100 reward voucher and contacting customer service twice, I'm still yet to see a voucher or get a answer as to when it will be sent. Think twice about using this card if you are using it for the credit voucher it's just not worth the hassle. Show details

Avoid And Beware - I am reporting to Ombudsman – Beware Jetstar credit cards. They are owned by Macquarie Bank. Here is my story - I am reporting this experience to the Australian Financial Complaints Authority (the banking ombudsman). On the 30/3/2020, I had a suspicious purchase on my card ($462.58). I hardly use the card so I knew it wasn't mine. I tried to call customer service immediately… Read more

but couldn't get through (waited on hold for about 30 minutes). Therefore, I locked my account on this date by going online and using the lock feature. The purchase was 'pending', and once I locked the account - the charge went away. It definitely wasn't mine. I had no missed payments on bills - weeks/months later. I then paid my card in full on the 1st of April and it was balanced at 0.00. I called customer service and requested that my account be closed. I was advised that I would also receive a Jetstar voucher in lieu of my points ($85.00) - I am yet to receive this of course. I noticed my account wasn't closed a week later. I also noticed that I had an interest charge of $1.11 on my card. This occured whilst my account was Locked and balanced (0.00) - and supposedly closed. I called again (on hold for 20 minutes) and asked again for my account to be closed. I asked how I received an interest charge when my account was both locked and balanced. The person I was speaking to seemed embarrassed! She told me again that if I waited I would receive the 'jetstar voucher'. I said - no, I wouldn't be 'waiting' for that. My account is now closed. I received a letter saying my account was closed - but the interest charge was still payable. This interest charge occured on a locked and balanced (0.00) account. This is extremely dodgy activity. Avoid this card at all costs - they are putting through dodgy purchases on your card and hoping you don't notice the $1.11 interest.

Frequent User – Do not recommend using the card overseas, because there is a transaction fee. Otherwise this card is perfect for anyone who uses Jetstar. About every 6 months I get a $100 Voucher, and use it to go to Bali. Used properly, and paid off monthly, this is a cost free card. Other benefits include no booking fees, and an easy to use online account I have recommended it to many friends. Show details

Superb Card. Especially If You Use Jetstar – I have the basic Jetstar Mastercard, not the Platinum one in the photo to this article. They offered it to me after I joined Club Jetstar, with a bonus offer of 150 Jetstar dollars if I spent $1000 in the first two month.( I have already received that voucher and used it). The card earns one Jetstar cent per dollar spent using it on… Read more

non-government transactions. That's now twice the rate typically being paid by most Australian credit cards with say $100 to $160 annual fees, which usually give half a Qantas Frequent Flyer point or half a Velocity point per dollar . Though the Jetstar dollars can only be used on Jetstar, and not for all sorts of other purchases as with Qantas and Virgin points.

Using the card on a Jetstar flight gets one 10% off food and drinks. And using it to book flights results in not being charged certain fees, which add up to quite a few dollars compared to using a regular credit card, and you earn Jetstar dollars on that booking transaction.

I've used Jetstar flights on two overseas vacations and have just booked a third. Their Dreamliners are great, and I especially like using Jetstar because it has many direct flights out of Melbourne, where I don't have to pay more as well as then to sit in Sydney airport for hours, as with various other companies. Jetstar is indeed a budget carrier, but it is a good cut above using other budget carriers like Ryanair, which I have flown in Europe. So, as I intend continuing to use Jetstar into the future, then continuing to keep this card is a no-brainer.

Their Mastercard website is a little confusing - containing lots of stuff I find irrelevant. But clicking on "Jetstar Mastercard" in the "Accounts and Statements" section brings up all transactions, including the pending ones. The biggest nuisance is that because it keeps recent pending transactions out of the Balance owed figure, I have to add them to the outstanding Balance to know how much I really owe (though, to be fair, others like American Express do the same thing).

I have had occasion to ring up Jetstar Mastercard people on two occasions with queries, and I got through quickly, and my questions were answered promptly.

Regards.

Disgusting. Running me around in circles – They hadn't even approved my application after a month. They have been running me around in circles for over a month wanting to get ridiculous amounts of private information from me including more payslips than requested on the website, and they wanted to call up my employer because they think I don't make enough money. I make over $3000 AUD a… Read more

fortnight as shown on the last 4 payslips I provided them! They called me again this morning saying they want to call up my employer again for more private information and I just told them I want to withdraw my application. I am really upset because I wanted to use the credit card for a deposit to hire a car on my holiday at the end of this month. I will have to cancel the rental car, which is really disappointing.

I would give zero stars if I could. I am so upset.

Good for local travel – Card has rewards program good for local travel. Not Good for daily spend or international payment. Instead you can opt for some low cost card with no annual fees and better interest rate as this one has bit high interest. Show details

not worth the points – you dont get fair points value is what you get from this card. I felt that the card didnt give enough points for purchases so i feel its not fair to customers, will most likely find another card soon! Show details

Good if you fly Jetstar – Good to use for grocery shopping etc. to rack up Jetstar rewards points. Great if you fly Jetstar as it means no booking fees and the savings can really add up. Show details

Would rate zero stars if I could – Never got $150 cashback as advertised. Customer service is a joke - have to re-explain your issue every time you call. They leave you messages to call them back and when you do no-one knows why you were called. Gave up in the end - $150 isn't worth the total of 7+ hours I spent on the phone with them trying to resolve it. Show details

Works like any other card but you are not going to get good customer service – Basic card, good rewards if you travel but their service is based overseas, hard to understand etc. website is ok but often has errors. No extra features like Apple Pay or any apps to track transactions. Show details

Points OK customer service v.poor – Card offered a competitive rate of points and a zero fee offer initially but Service via phone centre is slow and painful - dropped calls, pillar to post etc with diff teams. Normally 20mins plus on the phone. Card was cancelled when overseas due to overzealous security concerns about transactions. Stuck in countries where they don’t have a… Read more

freephone number to resolve and only support for SMS security ID checks which isn’t helpful in remote locations. Recently closed account and it shuts access to online account, send you letters with the $ figure on what you owe but no itemised breakdown. This varied with transactions days before I closed it so you have to call to check chase and understand spend / refund etc. All in all a painful experience, better value and service elsewhere

Dont trust this company in any way ! – They are the lowest of low,they harassed me at the lowest moment of some horendous health issues,with no compassion or interest in helping me or the situation,do yourself a favour and have nothing at all to do with them.....and pray uou dont EVER have serious health issues and seek any help

Not customer focused - very scripted responses – Well did I got a nasty surprise when my Jetstar credit card statement arrived with almost 2k of double up purchases due to a system clitch that Jetstar was aware off but did nothing to inform their consumers or contact any of their customers to check their cards for duplicate transactions. When I informed Jetstar cards I was asked to lodge a… Read more

dispute, the claim took one week which initially only approved 1 out of 8 duplicate transactions. The other transactions were approved only when I emailed them that I will be in touch with the ombudsman . I was so angry and annoyed that they didn’t jump on the problem on my first contact. Today I received a very scripted and insincere apology and “ we will raise the issue with management “ spiel and no compensation for my angst and trouble I had to go through. I found Jetstar credit card at their worst. Make sure to check your credit cards for any transactions from March 5th and 6th 2018 for any duplicate transactions by comparing the long transaction number found printed on the statement.

Ok till they changed the website layout – The change in 2018 to a 'wealth management' website beggars belief. People using a CC are not managing their retirement portfolio they just want to monitor their spending. After a while I worked out how to customise so I can review recent purchases but on top of the reduced point earn rate it frustrates me so I'm leaving.

Don't bother waste of time!! – I applied for a jetstar mastercard. I was told to contact them though my income good. I did and was told someone would contact me. No did not happen! I then got a letter to contact them as they have tried to contact me LIE i never got a miss call i rang them as i got a letter my application was suspended i was told by a foreigner on the other end… Read more

that my application was cancelled 3 days prior to date of letter. I have a good credit rating!! Fly Jetstar often! Found this service PATHETIC!!! Not happy!!!

Rip off! – 1. Closed my account only to get a bill 1 mth later for a subscription charge that should never have gone through on a closed account. 2. Overpaid my account to close it out and coincidentally they charged me more interest which just happened to be the exact amount to the cent that I overpaid. How do they get away with it??

Shocking service – One of the worst customer service experiences I have encountered on any product. Impersonal, unhelpful and possess no knowledge about the card and the company. Obviously using a call centre for enquiries even if you are a current card holder. When they need to get in touch with you for any reason they will call repetitively at all hours of the day… Read more

and night and never leave a voicemail indicating you you need to get in contact with. trying to cancel as soon as possible but is also proving to be a nightmare. Never get this card. The fee paid on every fight booking is well worth not having to deal with this company.

AVOID LIKE THE PLAGUE – Recently Jetstar MasterCard updated their website. It now shows a huge amount of information but DOES NOT SHOW YOUR AVAILABLE FUNDS unlike almost every other credit card account online. The site is so slow that often it will time out. Hopelessly slow even with the fastest connection. Their open portal must be tiny! If you want some further… Read more

frustration, try ringing the online help and speaking to someone in INDIA. Hopeless service!

Macquarie Bank don't listen and don't care. If you are looking for a credit card, avoid this one like the plague.

If you are unfortunate and have one of their credit cards transfer it to another bank that have an App and a faster website so that you can actually track your expenditure. Now, most banks do not charge for a monthly printed account... Jetstar does! Like so many others I would give zero or a minus score for the Jetstar Master Card.

If I could give zero stars I would – Applied for a balance transfer of $7000 so I can cancel my other credit card. I earn gross of $2000 per week and have a good credit history. So I received the card after a lengthy application process and they had approved the card with only a limit of $2000 and wouldn't let me do a balance transfer of the $7000. So instead of helping me do a… Read more

balance transfer so I could pay off my debt faster, I had two cards, one with $7000 owing and the stupid Jetstar card with $2000 available. So I called and they said they couldn't approve the $7000 transfer. No explanation why they didn't bother to contact me and let me know. If they couldn't do the transfer why not just simply reject the application?!!! Unethical!!! Told them to cancel the card and that I would be writing them a terrible review. This is so stressful as the $7000 was to pay for my partners visa application, as if that wasn't stressful enough. Thanks a lot Jetstar. This is not the product I applied for!!!!

Great card until 2FA introduced - Now worthless to me – I've had this card for years and use it enough to get about $800 worth of flight vouchers each year. It has been great value for money. The recent introduction of 2 Factor Authentication means that it is no longer possible to access my account online without receiving an SMS code. Because mobile phones are banned in my work area for safety reasons… Read more

and because I frequently travel overseas, that system is unworkable for me and I am now locked out of my account. Other banks have provided key fob one time pin generators as an alternative but Jetstar (Macquarie Bank) do not offer this. The lack of a phone banking system compounds the problem. I have pointed out to them that because the monthly statement is only available online (their requirement) and I can no longer access it to determine what is owing, I cannot be expected to make any further payments.

It's pot luck - 50/50 – So the card service itself is great, card works fine, good fraud detection, it's when you need to talk to someone it all falls down, well to be fair its 50/50, I just got off the phone with a nice lady who I'm pretty sure was reading from a list on how to get access to 2FA, as soon as my exact situation was not on the list, its sorry you will have… Read more

to call every time you want a balance. I'm currently overseas so that wasn't happening, eventually after being assured there is nothing anyone can do to get me access to my account and the best thing to do is call or close my account, I managed to get transferred to the solutions team and bam, 20 seconds later I'm back in my account and off I go (Legend), like I said 50/50. Some very helpful intelligent people and some I don't know what, nice people but useless completely and utterly useless when thinking outside the "List" is required. So 50/50. Outsourcing support - I hope the person who made that call is cooking in HELL!!! Please let there be a Hell.

Amazingly bad – Like others on here I was out of work for a couple of months and applied for hardship. I have other cards, all were great, but this mob declined and suspended my card. I didn't worry too much until I twice was fined for late payments. I checked and it was because I had made a payment a couple ( once only one) days early and it was counted as an… Read more

extra payment the month before. They actually change the due dates to suit and it is hard to keep up.

They were calling me at the beginning of the month to make sure I will pay ( what the?). As I said The only payments they say were missed were because they were early and they charged me anyway. I now refuse to talk to them. They call. I say I will make their payment, sometime during the month and goodbye. They are rouges and obviously do not fall under the same rules or courtesies of other card lenders.

Don't even bother applying, completely unreliable, untruthful and a nightmare to deal with – Like many I should have read the reviews prior Seems you don't even have to book a flight with Jetstar for them to ruin your holiday. For anyone considering applying for a Jetstar credit card, take my advice, don't even bother. Stick with the major banks. We needed a credit card for our upcoming holiday, as we travel a fair amount and often… Read more

use Jetstar when flying.

So we decided to apply for a credit card, figured with 2 people working full time, decent income (significantly over the $30K requirement), no other credit cards or personal loans, we'd have no hassles. Well we were very wrong.

We waited, and waited, and waited and heard nothing. As time was running out we phoned and explained our predicament. What entailed was a bunch of lies and false promises to string us along. At one point we were even told we were approved and they would definitely get the cards out by Friday. Today we were told a completely different story. Even in the last phone call, the information was contradictory and a bunch of lies.

I walked straight into my bank and was approved on the spot, but of course, they could at least be honest when they told me I wouldn't get the cards until it was far too late to get before our holiday.

Terrible Card – Got card approved for with a transfer. After 2 weeks and only 2 transactions (and still a 35% to my credit limit), I was told that my card has been blocked due to their responsible lending criteria. Seriously? with no bad credit and a 35% away from my card limit? And what happen to my annual card fee that they deducted but not letting me use the… Read more

card - Used many different credit cards over many many years but never had such an insult. Don't use this card, and good luck if you rely it on a holiday when they can at anytime with no reason block your usage and getting stuck overseas.

Worst Credit Card Company I Have Ever Used!!! – Worst credit card company I have ever used!!!! I was approved for $12,500 and only had the card for about 2 weeks and was told I had been withdrawn effective immediately. You will be unable to use your card for new transactions, until further notice. I hadn't even spent anywhere near the credit limit. The company couldn't even give me a reason… Read more

why my credit card had been withdrawn. I had never missed any payments and have a high credit rating. Be aware jet star master card will approve you a credit limit and than take it back after you have started using the card!!!

Stay away from this credit lender – Applied for this card then waited for an email or some sort of communication of “Congratulations” you have been approved, no I found that out when a letter came in the mail about my access details. After that my card got lost then they had to send another one which took a few weeks. Balance transfer was straight forward but the overall service was… Read more

terrible because I got approved, then the balance transfer was done then my card got a temporary block placed for unknown reason and they told me they couldn’t say why but in order to use my card I had to pay $6000 in x amount of days for the block to be removed or the block will remain. I don’t understand why this happened? I’ve had credit cards with St George, Citi Bank, Suncorp and Ge money and never had an issue. My credit sore is excellent, so I have no idea why this happened!

In the end I ended up closing the account a year later and went back to St George with a zero balance transfer with no hassle at all. The only positive was that they refunded my annual balance fee of $199 no questions asked.

Never again!

Do not recommend this credit card at all.

Rewards Points System is Suspect – Phoned Jetstar to check on my rewards points as I wanted to book a flight and was told I had accumulated 75 Jetstar dollars - would not assist with flight over the phone using the Jetatar dollars and was told the voucher would be mailed to me. Also told me they cannot email the voucher. I went ahead and booked the flight as I could not wait for… Read more

the snail mail. After the flight was paid for Jetstar then EMAILED me a voucher for Jetstar dollars which is useless to me now.

Another thing, on 2 flights with Jetstar this year I noticed they no longer offer 10% discount for onboard purchases yet their website still advertises about the discount.

Website Design Change and Password Limit Change, but Opps! Didn't inform the users – Tried to log in to Jetstar Mastercard online. Got re-directed to new site and there, the password that I used many times in the past didn't work. Rang the Call Centre and they casually told me that the website design changed and now it accepts passwords min 6 characters and max 8. Thanks for the information!! Would have been nice to be told… Read more

earlier. Apparently they did inform the users, a week ago - as if. My emails are working and have received emails from them in the past. They don't even own up to their communication issue.

Application Difficulties – I made an on-line application on 8th August, Due to their initial non acceptance of my Allocated Pension Income details the application was declined. Having worked in the banking industry for 35 years the treatment towards their customers is deplorable. I was able to obtain further confirmation of my income and provided it to them, and I was… Read more

advised that that was just what they needed. I also forwarded further details of my financial position, which was not requested. Found out today when I contacted them that their decision was not going to be changed. Also, I received a letter from them dated 9th August which confirmed the original decision, with this letter "inferring" that my credit history indicated that I had previous, bankruptcy, financial defaults and serious credit infringements. In my 45 years since being able to have any credit facilities, these comments are beyond belief and completely untrue. Never had any sort of financial default in my life. I would not recommend this Credit Card provider to anyone.

Pay interest to access interest free? Really? – I have had the Jetstar card for many years and am happy to earn points and pay it off monthly. Last month bought Jetstar tickets and was pleasantly surprised to see from my statement it had been allocated 6 months interest-free on the flight charge - happy days. So paid off everything else. After one-month interest-free has disappeared. Seems the… Read more

interest-free amount is the first thing that gets paid from your balance - so by actually paying the remainder of my account i was paying off the interest-free amount.

To summarise - the only way to access the full 6 months interest-free is to not pay anything from your total account for 6 months - therefore accumulating interest on other purchases - how crap is that? A free special offer that I have to pay for - yippee....

Money making exercise! – What a scam!! Only applued for card as i will be chsnging airlines and wanted to avoid sll the rediculous booking fees. Application declined due to information in my credit score available to view from VEDA FREE for 90 days.....fill in online forms with VEDA . Recieve a phone call to up sell me to another report because the information I need… Read more

won't be in the free report. Fearful that something terrible is going on with my credit rating that I am unaware of I pay the money over the phone, retrieve my information and there is nothing negative there and my credit rating is Very Good!! Pfffft....Disgusting...

Jetstar Credit Card your name is been trashed by Macquarie Bank!!!! – Like others below, I applied for the card, jumped through the hoops to my amazement I got rejected also, this was a personal insult, my credit rating is great, pay all my bills, have a tiny mortgage and earn enough, so What . Frustrated by this I called the number on the letter and went through the steps (Macquarie Bank call centre in India which… Read more

adds salt to the injury) and they reconfirmed I didn't meet their criteria. Asking what is the criteria to help me with the process and was told this is confidential information that cant be released then was advised to reapply in six months time, but my situation wouldn't be any different, guess I'll try Qantas card!

Issues of trust with Macquarie Bank and the Jetstar Mastercard – I applied for a Jetstar Mastercard, which was approved as a Platinum card. Two days later they limited the account claiming there were fraudulent aspects. Nothing was out of order with this card or my application. Finally the card was reinstated for use when they conceded I was who I said I was. We were happily using the card when we noticed… Read more

that without warning the credit limit was reduced by around $2000. We had no prior communication to advise of this limit reduction.

Because of the rewards points this was going to be our main card. Now it seems there are issues of trust on both sides and we are unlikely to retain the card. There is no point in trying to maintain a service when mistrust and suspicion is evident.

One of the big problems with the application is that only existing debts and basic employment and expenses etc are assessed. There is no consideration for assets or savings so the assessment is based on negatives rather than an overall financial picture.

Make your choice whether you apply or not, but this card really is a case of 'buyer beware'. We've had far better service from the Big 4 banks.