Jetstar Domestic Travel Insurance

What a scam. AIG do everything to delay and not pay, including not reading their own claim form. Do not waste your money and time purchasing this when you book your flight thru Jetstar. It took several weeks ( and about 8 phone hours) to get my $265 refund. Frustrating and unethical Show details

Take your premium, but won't pay out – Stay away. One goal. Take your money and Not to.payout. poor response. Certainly damages Jetstar as a company. My travel expense claimed =$5700. Somewhere it is written they only pay a maximum.of $5000. Not in your face information. I sent 2 follows over 2 month period. Eventually a reply. Sorry we have disclosed enough for you to have seen. I.lost $700 going with them Show details

Terrible – Don't bother . Get other insurance. Had travelled and had my bike wheels broken. This company are terrible with replying to emails and if you call it's always some other excuse. Waste of money Show details

Avoid at all cost – The Underwritters AIG, PDS is full of loop wholes to avoid honoring claims. Simply a waste of money. 2 products to avoid JETSTAR and AIG. No empathy, no understanding, no consideration - Just rejections If I could give negative Stars, I would have Show details

Jetstar travel insurance scam they won’t pay if flight is cancelled due to engineering fault do not purchase – We finally booked family holiday when I booked Jetstar flights and then AIG popped up as travel insurance for Jetstar I called and spoke to the customer service before purchasing and asked If my flight is cancelled am I covered for extra cost flights, accommodation, meals and any expenses if we are out of pocket. They replied yes absolutely. So… Read more

I purchased the extra insurance given what was happening with flights in Australia at the time and being school holidays

Our return flight was cancelled while we were checking our bags in. Our family of 6 had to split up to return home and on different days, and via other states.

In the end we were out of pocket $5000. I lodged a claim they took over 2 months with emails about wanting more information which all was sent with the original claim and when I finally complained stating it’s taking way too long I finally get an email saying they rejected the claim as they would not pay due to the flight being cancelled due to engineering fault.

I would not have purchased this insurance had the lady on the phone said no your not covered by this if engineering issues I would have gone to another provider and now I have to put in a formal complaint and will take even longer

DO NOT PURCHASE it’s a scam and how they are able to do so is disgusting both Jetstar and aig offering false insurance and their staff offering false information.

AIG Travel Insurance – Worst Insurance EVER. False advertising and find every exclusion possible and way to not pay out the policy. It is a rort. Show details

Terrible – My last night flight, first they delayed the flight for hours mentioning there is an engineering issue and didn't inform us with time, just kept announcing will give update. After hours of waiting they said flight cancelled and will give alternative flight. The alternative flight is next day at 5 p.m, it is my first day of my new workplace. Then… Read more

today I couldn't do online checking" system error" called customer care the answer I got was there is a technical issue the best thing you can do is check in from airport which I have to go to airport before 2hrs. After muck around hours of hours at the airport yesterday now I have to go to airport early because they have technical issue. Better to pay extra money and flying with another flight.

Wrong email address provided by AIG Insurance on claim forms for cancelled Jetstar flight – Jetstar flight cancelled. Purchase flights to return to Melbourne from Sydney costing $989.82. Claim to submitted AIG insurance purchased from Jetstar. The incorrect email address is provided on claim forms. Show details