Jetstar Hotels

It is a nightmare contacting Jetstar hotels and holidays team if you need to change something you have to wait for almost 45 mins to speak to someone.Due to the cyclone threat in Queensland I had to change my plans and luckily Jetstar allowed me to to that but it took me 6 calls to the call centre to resolve my query in the end I also lost out my… Read more

onward flight tickets because the system said I was a no show in fact I had called 5 times before my flight departure to change my dates but was told that they are just awaiting confirmation from the hotel for the amendment and not to worry about the flight tickets . I was giving mis information by customer care and the whole ordeal stresses you out when everything should be so simple and one shouldn’t have to go through such in convenience the customer care teams needs a whole new makeover I was also told they are no managers to take my call and they would escalate it 4 days later no one has contacted me the 1st person i spoke to was [Name Removed] he was so rude and kept on talking over me

Once booked your money is gone no matter the change in circumstance – Changes to flights as a result of delays caused by Jetstar meant we could not use booking. You cannot contact Jetstar Holidays by telephone or email from outside Australia/New Zealand. You can contact by chat (technically) but the chat line is so busy that new chats cannot be initiated. Effectively you cannot contact Jetstar holidays to change… Read more

your booking. Call centre staff from Jetstar are unable to help except to provide 1300 or 0800 numbers which you cannot call from outside Australia or New Zealand. It is virtually impossible to complain as to lodge a complaint you cannot contact Jetstar Holidays.