Flexibility to choose between Jetstar Dollars or Qantas Frequent Flyer rewards
Low 14.99% purchase rate
No booking fees on jetstar.com
$69 annual fee after the first year
Relatively low QFF points earn rate (0.5 points per $1)
$10,000 spend required to receive a $100 Jetstar travel voucher
Disgusting. Running me around in circles.
They hadn't even approved my application after a month.
They have been running me around in circles for over a month wanting to get ridiculous amounts of private information from me including more payslips than requested on the website, and they wanted to call up my employer because they think I don't make enough money. I make over $3000 AUD a fortnight as shown on the last 4 payslips I provided them! They called me again this morning saying they want to call up my employer again for more private information and I just told them I want to with...draw my application. I am really upset because I wanted to use the credit card for a deposit to hire a car on my holiday at the end of this month. I will have to cancel the rental car, which is really disappointing. I would give zero stars if I could. I am so upset.
Good for local travel
Card has rewards program good for local travel. Not Good for daily spend or international payment. Instead you can opt for some low cost card with no annual fees and better interest rate as this one has bit high interest.
- Verified customer
Do not recommend using the card overseas, because there is a transaction fee.
Otherwise this card is perfect for anyone who uses Jetstar.
About every 6 months I get a $100 Voucher, and use it to go to Bali.
Used properly, and paid off monthly, this is a cost free card.
Other benefits include no booking fees, and an easy to use online account
I have recommended it to many friends.
- Everyday Expenses
- Online Shopping
- Special Purchases
not worth the points
you dont get fair points value is what you get from this card. I felt that the card didnt give enough points for purchases so i feel its not fair to customers, will most likely find another card soon!
The reviewer stated that an incentive was offered for this review
Good if you fly Jetstar
Good to use for grocery shopping etc. to rack up Jetstar rewards points. Great if you fly Jetstar as it means no booking fees and the savings can really add up.
- Everyday Expenses
Would rate zero stars if I could.
Never got $150 cashback as advertised. Customer service is a joke - have to re-explain your issue every time you call. They leave you messages to call them back and when you do no-one knows why you were called. Gave up in the end - $150 isn't worth the total of 7+ hours I spent on the phone with them trying to resolve it.
Works like any other card but you are not going to get good customer service.
Basic card, good rewards if you travel but their service is based overseas, hard to understand etc. website is ok but often has errors. No extra features like Apple Pay or any apps to track transactions.
- Everyday Expenses
The reviewer stated that an incentive was offered for this review
Good if you use it appropriately
The best thing about this card is if you spend $10000 you get a $100 Jetstar voucher. These rewards are better than many other cards as long as you want to travel. Annual fee isn't too bad. Though I pay it off each month they gave me a low limit and I accidently went over twice and they gave me a fee but then took it off. Third time they kept it. Can't complain. You can make it so you can't go over which is what I have done.Just make sure you keep within the limits and pay it off each month and it's fine.
- Everyday Expenses
- Verified customer
Points OK customer service v.poor
Card offered a competitive rate of points and a zero fee offer initially but Service via phone centre is slow and painful - dropped calls, pillar to post etc with diff teams. Normally 20mins plus on the phone. Card was cancelled when overseas due to overzealous security concerns about transactions. Stuck in countries where they don’t have a freephone number to resolve and only support for SMS security ID checks which isn’t helpful in remote locations. Recently closed account and it shuts access to online account, send you letters with the $ fig...ure on what you owe but no itemised breakdown. This varied with transactions days before I closed it so you have to call to check chase and understand spend / refund etc. All in all a painful experience, better value and service elsewhere
Superb Card. Especially If You Use Jetstar.
I have the basic Jetstar Mastercard, not the Platinum one in the photo to this article. They offered it to me after I joined Club Jetstar, with a bonus offer of 150 Jetstar dollars if I spent $1000 in the first two month.( I have already received that voucher and used it).
The card earns one Jetstar cent per dollar spent using it on non-government transactions. That's now twice the rate typically being paid by most Australian credit cards with say $100 to $160 annual fees, which usually give half a Qantas Frequent Flyer point or half a Veloc...ity point per dollar . Though the Jetstar dollars can only be used on Jetstar, and not for all sorts of other purchases as with Qantas and Virgin points. Using the card on a Jetstar flight gets one 10% off food and drinks. And using it to book flights results in not being charged certain fees, which add up to quite a few dollars compared to using a regular credit card, and you earn Jetstar dollars on that booking transaction. I've used Jetstar flights on two overseas vacations and have just booked a third. Their Dreamliners are great, and I especially like using Jetstar because it has many direct flights out of Melbourne, where I don't have to pay more as well as then to sit in Sydney airport for hours, as with various other companies. Jetstar is indeed a budget carrier, but it is a good cut above using other budget carriers like Ryanair, which I have flown in Europe. So, as I intend continuing to use Jetstar into the future, then continuing to keep this card is a no-brainer. Their Mastercard website is a little confusing - containing lots of stuff I find irrelevant. But clicking on "Jetstar Mastercard" in the "Accounts and Statements" section brings up all transactions, including the pending ones. The biggest nuisance is that because it keeps recent pending transactions out of the Balance owed figure, I have to add them to the outstanding Balance to know how much I really owe (though, to be fair, others like American Express do the same thing).
Dont trust this company in any way !
They are the lowest of low,they harassed me at the lowest moment of some horendous health issues,with no compassion or interest in helping me or the situation,do yourself a favour and have nothing at all to do with them.....and pray uou dont EVER have serious health issues and seek any help
Not customer focused - very scripted responses
Well did I got a nasty surprise when my Jetstar credit card statement arrived with almost 2k of double up purchases due to a system clitch that Jetstar was aware off but did nothing to inform their consumers or contact any of their customers to check their cards for duplicate transactions. When I informed Jetstar cards I was asked to lodge a dispute, the claim took one week which initially only approved 1 out of 8 duplicate transactions. The other transactions were approved only when I emailed them that I will be in touch with the ombudsman . I...was so angry and annoyed that they didn’t jump on the problem on my first contact. Today I received a very scripted and insincere apology and “ we will raise the issue with management “ spiel and no compensation for my angst and trouble I had to go through. I found Jetstar credit card at their worst. Make sure to check your credit cards for any transactions from March 5th and 6th 2018 for any duplicate transactions by comparing the long transaction number found printed on the statement.
Ok till they changed the website layout
The change in 2018 to a 'wealth management' website beggars belief. People using a CC are not managing their retirement portfolio they just want to monitor their spending. After a while I worked out how to customise so I can review recent purchases but on top of the reduced point earn rate it frustrates me so I'm leaving.
Don't bother waste of time!!
I applied for a jetstar mastercard. I was told to contact them though my income good. I did and was told someone would contact me. No did not happen! I then got a letter to contact them as they have tried to contact me LIE i never got a miss call i rang them as i got a letter my application was suspended i was told by a foreigner on the other end that my application was cancelled 3 days prior to date of letter. I have a good credit rating!! Fly Jetstar often! Found this service PATHETIC!!! Not happy!!!
1. Closed my account only to get a bill 1 mth later for a subscription charge that should never have gone through on a closed account.
2. Overpaid my account to close it out and coincidentally they charged me more interest which just happened to be the exact amount to the cent that I overpaid.
How do they get away with it??
One of the worst customer service experiences I have encountered on any product. Impersonal, unhelpful and possess no knowledge about the card and the company. Obviously using a call centre for enquiries even if you are a current card holder. When they need to get in touch with you for any reason they will call repetitively at all hours of the day and night and never leave a voicemail indicating you you need to get in contact with. trying to cancel as soon as possible but is also proving to be a nightmare. Never get this card. The fee paid on every fight booking is well worth not having to deal with this company.
AVOID LIKE THE PLAGUE
Recently Jetstar MasterCard updated their website. It now shows a huge amount of information but DOES NOT SHOW YOUR AVAILABLE FUNDS unlike almost every other credit card account online. The site is so slow that often it will time out. Hopelessly slow even with the fastest connection. Their open portal must be tiny!
If you want some further frustration, try ringing the online help and speaking to someone in INDIA. Hopeless service!
Macquarie Bank don't listen and don't care. If you are looking for a credit card, avoid this one like the plag...
If I could give zero stars I would
Applied for a balance transfer of $7000 so I can cancel my other credit card. I earn gross of $2000 per week and have a good credit history. So I received the card after a lengthy application process and they had approved the card with only a limit of $2000 and wouldn't let me do a balance transfer of the $7000. So instead of helping me do a balance transfer so I could pay off my debt faster, I had two cards, one with $7000 owing and the stupid Jetstar card with $2000 available. So I called and they said they couldn't approve the $7000 transfe...r. No explanation why they didn't bother to contact me and let me know. If they couldn't do the transfer why not just simply reject the application?!!! Unethical!!! Told them to cancel the card and that I would be writing them a terrible review. This is so stressful as the $7000 was to pay for my partners visa application, as if that wasn't stressful enough. Thanks a lot Jetstar. This is not the product I applied for!!!!
Great card until 2FA introduced - Now worthless to me
I've had this card for years and use it enough to get about $800 worth of flight vouchers each year. It has been great value for money. The recent introduction of 2 Factor Authentication means that it is no longer possible to access my account online without receiving an SMS code. Because mobile phones are banned in my work area for safety reasons and because I frequently travel overseas, that system is unworkable for me and I am now locked out of my account. Other banks have provided key fob one time pin generators as an alternative but Jetsta...r (Macquarie Bank) do not offer this. The lack of a phone banking system compounds the problem. I have pointed out to them that because the monthly statement is only available online (their requirement) and I can no longer access it to determine what is owing, I cannot be expected to make any further payments.
It's pot luck - 50/50
So the card service itself is great, card works fine, good fraud detection, it's when you need to talk to someone it all falls down, well to be fair its 50/50, I just got off the phone with a nice lady who I'm pretty sure was reading from a list on how to get access to 2FA, as soon as my exact situation was not on the list, its sorry you will have to call every time you want a balance. I'm currently overseas so that wasn't happening, eventually after being assured there is nothing anyone can do to get me access to my account and the best thing ...to do is call or close my account, I managed to get transferred to the solutions team and bam, 20 seconds later I'm back in my account and off I go (Legend), like I said 50/50. Some very helpful intelligent people and some I don't know what, nice people but useless completely and utterly useless when thinking outside the "List" is required. So 50/50. Outsourcing support - I hope the person who made that call is cooking in HELL!!! Please let there be a Hell.
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Questions & Answers
I recently applied for the jetstar promotion master card 25,000 points and received a email confirming the application asking for proof of income to be sent to complete the application.
But when i went to send the proof of income i could not find the email from Jetstar to reply nor could I find the original application email I had sent initially?? They had both disappeared and make me wonder if there is a scam at work?
I phoned 1300 150 100 they were reluctant to look up my application and kept saying just send your proof of payment, i asked for the email to be resent they said they could not resend it?
I am reluctant to follow through as I find it very strange that both Jetstar emails could Vanish from my inbox and sent mail !!
Anyone else having the same problem, i'm worried the information sent is being scammed.
I think Macquarie Bank are running a scam which just serves to reinforce their image, which makes the public image of used car sales people look angelic.
The cost of these promotions QFF point promotions is the cash MacqB has to pay Qantas to buy the points and they have worked out that by dragging out the process so as to delay one being able to use the card before the promotion closes they need not buy any points at all, yet they still pocket the annual fees. This is deceptive advertising in my view.
Then they also have all this financial information about people and heaven knows what use they make of that, they may well sell that to other organisations. All that nonsense about can't send an email in this day and age is lie.
This is an all too common experience as documented on Product Review plus others e.g. Mozo.
Thankyou. I have hesitated continuing my application as I feel unsure of the overseas help?
Plus making payments internet for me seems daunting. I must say though as far as Jetstar itself we have no complaints.
I feel concerned for the future generations trusting and selling their soul to unknown identities.
It is a difficult web to avoid, which has introduced an insatiable greed to the world.
Yet now that the internet horse has bolted only time will determine its outcome. We can only brace ourselves for a rough ride sadly some more than others.
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