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Jetstar Mastercard

See the Best Low Rate Credit Cards in 2019 as rated by Australians on ProductReview.com.au.

Pros

  • Flexibility to choose between Jetstar Dollars or Qantas Frequent Flyer rewards

  • Low 14.99% purchase rate

  • No booking fees on jetstar.com

Cons

  • $69 annual fee after the first year

  • Relatively low QFF points earn rate (0.5 points per $1)

  • $10,000 spend required to receive a $100 Jetstar travel voucher

Reviews

Review distribution

5 star
6
4 star
2
3 star
6
2 star
2
1 star
47

Kpatel1993

Kpatel1993Greater Melbourne (Outer), VIC

Good for local travel

published

Card has rewards program good for local travel. Not Good for daily spend or international payment. Instead you can opt for some low cost card with no annual fees and better interest rate as this one has bit high interest.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateMarch 2018
Main Point of ContactPhone
Card / Account Used ForOverseas/Travel
See all answers

lerajm

lerajm

  • 3 reviews
  • Verified customer

Frequent User

published

Do not recommend using the card overseas, because there is a transaction fee.
Otherwise this card is perfect for anyone who uses Jetstar.
About every 6 months I get a $100 Voucher, and use it to go to Bali.
Used properly, and paid off monthly, this is a cost free card.
Other benefits include no booking fees, and an easy to use online account
I have recommended it to many friends.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateFebruary 2017
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses, Online Shopping, Overseas/Travel and Special Purchases
See all answers
rok

rokSydney, NSW

  • 3 reviews

not worth the points

published

you dont get fair points value is what you get from this card. I felt that the card didnt give enough points for purchases so i feel its not fair to customers, will most likely find another card soon!

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateJune 2019
Main Point of ContactOnline
Card / Account Used ForOverseas/Travel
See all answers

The reviewer stated that an incentive was offered for this review

Good if you fly Jetstar

published

Good to use for grocery shopping etc. to rack up Jetstar rewards points. Great if you fly Jetstar as it means no booking fees and the savings can really add up.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateApril 2015
Main Point of ContactOnline
Card / Account Used ForEveryday Expenses
See all answers

Lucie

Lucie

  • 6 reviews

Would rate zero stars if I could.

published

Never got $150 cashback as advertised. Customer service is a joke - have to re-explain your issue every time you call. They leave you messages to call them back and when you do no-one knows why you were called. Gave up in the end - $150 isn't worth the total of 7+ hours I spent on the phone with them trying to resolve it.

Main Point of ContactPhone

Mrtford

MrtfordGreater Melbourne (Outer), VIC

  • 9 reviews
  • 5 likes

Works like any other card but you are not going to get good customer service.

published

Basic card, good rewards if you travel but their service is based overseas, hard to understand etc. website is ok but often has errors. No extra features like Apple Pay or any apps to track transactions.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateDecember 2006
Main Point of ContactOnline
Card / Account Used ForEveryday Expenses
See all answers

The reviewer stated that an incentive was offered for this review


Fred

FredGreater Melbourne (Outer), VIC

  • 25 reviews
  • 5 likes

Good if you use it appropriately

published

The best thing about this card is if you spend $10000 you get a $100 Jetstar voucher. These rewards are better than many other cards as long as you want to travel. Annual fee isn't too bad. Though I pay it off each month they gave me a low limit and I accidently went over twice and they gave me a fee but then took it off. Third time they kept it. Can't complain. You can make it so you can't go over which is what I have done.Just make sure you keep within the limits and pay it off each month and it's fine.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateOctober 2018
Main Point of ContactOnline
Card / Account Used ForEveryday Expenses
See all answers

Tom

TomSydney, NSW

  • 2 reviews
  • 2 likes
  • Verified customer

Points OK customer service v.poor

published
Renato_A

Renato_AGreater Melbourne (Outer), VIC

  • 27 reviews
  • 31 likes

Superb Card. Especially If You Use Jetstar.

published
Darren

DarrenDaylesford

Dont trust this company in any way !

published

They are the lowest of low,they harassed me at the lowest moment of some horendous health issues,with no compassion or interest in helping me or the situation,do yourself a favour and have nothing at all to do with them.....and pray uou dont EVER have serious health issues and seek any help


Tom

TomMelbourne

Not customer focused - very scripted responses

published

Ok till they changed the website layout

published

The change in 2018 to a 'wealth management' website beggars belief. People using a CC are not managing their retirement portfolio they just want to monitor their spending. After a while I worked out how to customise so I can review recent purchases but on top of the reduced point earn rate it frustrates me so I'm leaving.


Don't bother waste of time!!

published

I applied for a jetstar mastercard. I was told to contact them though my income good. I did and was told someone would contact me. No did not happen! I then got a letter to contact them as they have tried to contact me LIE i never got a miss call i rang them as i got a letter my application was suspended i was told by a foreigner on the other end that my application was cancelled 3 days prior to date of letter. I have a good credit rating!! Fly Jetstar often! Found this service PATHETIC!!! Not happy!!!


Rip off!

published

1. Closed my account only to get a bill 1 mth later for a subscription charge that should never have gone through on a closed account.

2. Overpaid my account to close it out and coincidentally they charged me more interest which just happened to be the exact amount to the cent that I overpaid.

How do they get away with it??

EmMc

EmMcSydney

  • 2 reviews
  • 3 likes

Shocking service

published

One of the worst customer service experiences I have encountered on any product. Impersonal, unhelpful and possess no knowledge about the card and the company. Obviously using a call centre for enquiries even if you are a current card holder. When they need to get in touch with you for any reason they will call repetitively at all hours of the day and night and never leave a voicemail indicating you you need to get in contact with. trying to cancel as soon as possible but is also proving to be a nightmare. Never get this card. The fee paid on every fight booking is well worth not having to deal with this company.

Ralph

RalphPerth

  • 7 reviews
  • 6 likes

AVOID LIKE THE PLAGUE

published

Lily T

Lily TMelbourne

  • 3 reviews
  • 1 like

If I could give zero stars I would

published

Robert the occasional re

Robert the occasional reAdelaide

  • 3 reviews

Great card until 2FA introduced - Now worthless to me

published

Paul S

Paul SPerth

  • 2 reviews

It's pot luck - 50/50

published

Dave

DaveDarwin

  • 2 reviews

Amazingly bad

published

Page 1 of 4

Questions & Answers

Alex

Alexasked

Does the Jetstar MasterCard have a mobile app?

3 answers
Royce
Royce

Not sure as I gave completing the application. They are the worst card provider I have ever dealt with.

Alex
Alex

Thanks for the helpful answer Royce...

David
David

I don't believe so


nothappy

nothappyasked

I recently applied for the jetstar promotion master card 25,000 points and received a email confirming the application asking for proof of income to be sent to complete the application.
But when i went to send the proof of income i could not find the email from Jetstar to reply nor could I find the original application email I had sent initially?? They had both disappeared and make me wonder if there is a scam at work?

I phoned 1300 150 100 they were reluctant to look up my application and kept saying just send your proof of payment, i asked for the email to be resent they said they could not resend it?

I am reluctant to follow through as I find it very strange that both Jetstar emails could Vanish from my inbox and sent mail !!
Anyone else having the same problem, i'm worried the information sent is being scammed.

2 answers
J_sh
J_sh

I think Macquarie Bank are running a scam which just serves to reinforce their image, which makes the public image of used car sales people look angelic.

The cost of these promotions QFF point promotions is the cash MacqB has to pay Qantas to buy the points and they have worked out that by dragging out the process so as to delay one being able to use the card before the promotion closes they need not buy any points at all, yet they still pocket the annual fees. This is deceptive advertising in my view.

Then they also have all this financial information about people and heaven knows what use they make of that, they may well sell that to other organisations. All that nonsense about can't send an email in this day and age is lie.

This is an all too common experience as documented on Product Review plus others e.g. Mozo.

nothappy
nothappy

Thankyou. I have hesitated continuing my application as I feel unsure of the overseas help?
Plus making payments internet for me seems daunting. I must say though as far as Jetstar itself we have no complaints.
I feel concerned for the future generations trusting and selling their soul to unknown identities.
It is a difficult web to avoid, which has introduced an insatiable greed to the world.
Yet now that the internet horse has bolted only time will determine its outcome. We can only brace ourselves for a rough ride sadly some more than others.


Get an answer from our members and Jetstar representatives

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