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Jetts

Jetts

2.8 from 130 reviews

See the Best Gyms in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
34
4 star
16
3 star
22
2 star
10
1 star
48

Gilligan S.

Gilligan S.South East Queensland, QLD

Jetts Taringa

published

Jetts Taringa is Fantastic, they have several group class's a week, that really test you, very well put together with great Instructors, also the staff there always take the time to assist & listen to your queries, Great Friendly Gym.

Value for Money
Customer Service
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Leesh D.

Leesh D.Southwest, VIC

  • 2 reviews

JETTS GYM BELMONT - 5 stars

published

LOVE THEM!! I have been a member of JETTS since I moved to Victoria 7 years ago and have been to many Jetts clubs throughout QLD and Victoria. I always find the locations super convenient and staff friendly and helpful.
The facilities are always kept clean and the gym is well maintained with new equipment. (As part of their franchise agreement the equipment must been kept to a high standard) I would highly recommend anyone who is looking for a 24/7 gym with great facilities that is totally affordable.

Value for Money
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Rianne

RiannePerth, WA

  • 2 reviews
  • 5 likes

Following terms and conditions won't always help you

published
Value for Money
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Kirsty

KirstyBrisbane

  • 2 reviews
  • 4 likes

Friendly little gym

published

The Kallangur Jetts is great. It has a good atmosphere and courteous gym users. I have also found all the staff very helpful and encouraging. I highly recommend this gym

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Mary

MarySouth Australia

What is happening to the maintenance?

published

Being a regular user of various gym locations I am concerned about the decline in general maintenance and up keep of equipment. I don’t believe the use of twine to attach the emergency stop on the treadmill is in accordance with the manufactures guide lines (Mitcham). TV not working on treadmill after multiple complains (Anzac highway)

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Absolutely shocking and atrocious Customer Service by the Club Manager - Jetts, Balcatta, WA

published

Poor customer service

published

Not helpful at all. I will never go through jetts fitness again. And I will let everyone that I know to never join jetts they are the worst gym ever!


Lars S.

Lars S.

  • 2 reviews

Very very poor

published

Manager is inconsiderate and downright nasty to members. Threatens to suspend your membership for following his directions. And then the normal stuff. Do not enforce gym rules. Members training in bare feet - no problems. Will not put weights back - no problems. Wiping down equipment after you use it - optional. If you are a inconsiderate mammas boy who are used to never pick up after yourself this is the gym for you. Staff can also be very rude. On top of that they change their rules whenever they feel like it making your membership worse. No scruples about that whatsoever.

Value for Money
Naz

NazGreater Melbourne (Inner), VIC

  • 6 reviews
  • 1 like

Perfect little gym

published

It’s small but I go when it isn’t peak time so it doesn’t matter at all.
The workers there are friendly and quick/happy to help.
Everything is clean. The gym is small but doesn’t smell.
The treadmills and other equipment are better than other places I’ve been to like fernwood/ymca.
I had no issues suspending my account when I went overseas.
No lock in contract which I love

Value for Money
Linc

LincSouth East Queensland, QLD

Stay Away - never again. Greed is good for them

published

Trying to cancel a membership and they just want more money. Ridiculous, they now have said they are going to debt collectors.. Stay away from this awful business. I would never recommend this gym to anyone.

Value for Money

Beware the slick 'no contract' slogan

published

There is a contract, the one you sign at induction. You may think it is a new authority to debit a credit card but in the fine print it supposed to tell you that you can only suspend your membership for 2 months . .not like we were told at induction' that because there were no contracts you can suspend your membership at anytime and just reactivate by tapping you tag at any Jetts gym'. Not a new employee either..someone who had been at that particular gym for 6 years. False advertising and when you challenge what are you told ..yes read your CONTRACT!


Jules

JulesSydney

Great Gyms, Great Staff

published

I've been using gyms for decades and have been with Jetts several times, for a year or so each time. Jetts are small and generally don't have classes, however they have a great price and no restriction on using any of their gyms. I was regularly going to several of their gyms around Sydney and always found the staff fantastic.

Unfortunately for me, my work has just relocated and there is no Jetts gym nearby so I'll have to find another gym, however I wouldn't hesitate to join up with them again.


Tressa

TressaCentral Coast

  • 3 reviews

The staff especially the manager is so friendly and welcoming

published

I love Jetts very much, mainly because the staffs working over there. Super friendly and very helpful especially the manger, who helped me and my friends out with our membership and payment plenty of times. I would have given it a 5 stars if the facilities were a bit better and the ventilation isn’t that bad.


Wasteland

WastelandSydney, NSW

  • 9 reviews

Not bad

published
Terry

TerryMetropolitan Adelaide, SA

  • 3 reviews

GREAT GYM

published

I was at a few centres in Adelaide unfortunately it rebranded to Zap fitness. It was a great gym. I was a member of Jetts for a few years. Some managers were a bit rude and intrusive. But you get around that by training unstaffed hours or at another centre lol.

1 comment
Terry
Terry

Bring back Jetts in Adelaide!

Terrible customer service

published

The lady handling my cancellation while i was in hospital was terrible. She said she would put my membership on hold but ended up charging me for the fortnight. I asked her to refund, but she couldn't care less. So when i ended up asking her to just cancel the membership she agreed but was still charging me. Basically she kept scamming me. I do not wish for anyone to ever join this gym. I had other friends who were scammed too, in a way that they cancelled also, but kept charging afterwards. Negative stars if even possible. Very disappointed and disgusted.


Poor Customer Service

published

IsaacG

IsaacGNSW, 2220

  • 2 reviews

The staffs there are so great especially the manager

published

I am a regular Jetts member and the manager at Jetts central station is probably the best and nicest gym manager you could ask for. Great staffs! Definitely recommend it


wiwo

wiwoMelbourne

  • 2 reviews
  • 4 likes
  • Verified customer

Threatened with physical assault by staff member (Ringwood)

published

Peta R

Peta R

  • 2 reviews
  • 6 likes

When the student is ready.....

published

I am a former P/Trainer and came to Jetts Mt Warren Park, bored, unmotivated, uninspired and the heaviest I've ever been in my life - I would say I was also a bit depressed. Matt, the manager, greeted me like a friend everyday, and when I finally admitted I was getting nowhere on my own, he took me aside, gave me encouragement, advice/commonsense, patience and set me a challenge. He introduced me to other members, tagged me to a training buddy and checks in for a chat and inspiration regularly. I'm now re-engaged with my workouts, hammering weight loss, PBs and re-inspired - socially, mentally and personally. I'm earning my sweat and got my mojo back! Thanks to Matt, his team and lovely members.


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Questions & Answers

Amanda C.

Amanda C.asked

Can I take my kids to the gym if they sit in a corner on their ipads? trying to find a way for hubby and I to train together.

1 answer
Lars S.
Lars S.

Jetts is unattended. I doubt they would allow it, you can ask.


Star

Starasked

Does anyone know what I can do to write a complaint about the club manager, as they are very unprofessional and nasty and does not deserve to be a club manager at all?

3 answers
Miss Capricorn
Miss Capricorn

To be honest, I have no idea. I don’t believe that they really care about their customers

Antonie
Antonie

You can go to the Jetts website and send a message. But they will ask your which gym is concerned and forward it to the manager of the gym.Each gym is a franchise and belongs to the owner. The manager may be the owner. In that case... You can first go this way and see what happens. Try to find out who the owner is. If not the manager, approach the owner directly. Their cards should have their ABN. You can use that here: https://abr.business.gov.au/ If a sole trader, his name will be there.

I've found the gym industry does not attract mental giants. Give an ignoramus, especcially one with the wrong personality, a bit of power and they go on a power trip.

Star
Star

Thank you so much


Aashi

Aashiasked

Do they hav kids play area inside the gym ti facilitate mothers having toddlers?

2 answers
Vik_Dogra
Vik_Dogra

Not sure about all locations but Hornsby-2077 doesn't have such facility.
cheers
Vik

steelpaw
steelpaw

No, they don't. Jetts is a low cost, low overhead gym that doesn't have add ons such as this.


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