Jetts - Kelmscott - 5 Stars
I would highly recommend the new and improved Jetts - Kelmscott. The club is now so bright, modern, clean and spacious, with loads of windows and natural light, and beautiful views of the hills. There is so much room, in our new expanded facility, that the gym never feels crowded, even on a busy day. We have a dynamic new manager, Alex, who is super friendly, professional and motivating, along with our long time PT, Sarah, who is always full of great advice, enthusiasm and passion for fitness. Members are friendly and polite. The gym is always beautifully clean, organised and well equipped. Just a great place to work out.
Signed me up for their nonsense "online service" whilst gyms are closed for lockdown
Jetts has been (illegally?) charging me despite gyms being closed due to stage 4 lockdown. They claim that this is to pay for their "online service" which I am automatically registered for. Whilst I'd sure love to bill Jetts for a service they didn't sign up for, I can't because that is illegal.
To resolve this I needed to email them instead of calling them.
This is all absurd and very snakey. Avoid this gym.
If I could give no stars I would
Was a member for 8 years of kelmscott Jetts in that's time they did little to now upgrades or maintenance, aircon was broken for the last 5 years so they put in fans which didn't work for the last 2 years, finally the owner got bought out by Jetts australia which looked promising and they upgraded the gym but the upgrades were not what the members wanted, Jetts also kept all the old machines. Very poor and expensive for what you get. Hence why the gym is now empty and most likely going to close down.
Word of advice LISTEN TO YOUR MEMBERS!!!!
I am trying to cancel my membership and now all of a sudden i have a "missed payment" to pay and a missed payment fee which is ridiculous considering i haven't even registered a tag or went to the gym itself and i have money in account to so i cant even miss this "payment" I apparently did. The customer service is absolutely crap with no evidence of this so called missing payment. I will ever register with Jetts again.
The landline don't work. I want to cancel my membership and none takes my call for a month
I am member of Jetts ashfield and I moved out to another area that don't have jetts. Since then, I am trying to get in touch with the ashfield unit by the number provided in their website but the number don't exist.
Rude and didn't want to help
Spoke to a woman aboout renewing my membership at STRATHPINE she couldn't get me off the phone fast enough and to the website. Felt very unwelcome AVOID THIS UNWELCOMING GYM. I have been training there for a number of years and wanted to get back to it after corona Myself and the 3 others I train with will be taking our memberships elseware.
Friendly staff make working out easy
Gym is conveniently located in the Hornsby Westfield centre so parking is never a problem. Staff are friendly and helpful. Gym offers access to Personal Trainers and dedicated exercise classes.
St leonards jett fitness is one of the better jetts.
Jett is 24 7 on budget fitness. It's got all your basic requirement and you can definitely get a really good workout.
Other branches tend to be a lot smaller but the benefits are that it is less crowded
Jetts is conveniently located, low cost, open 24 hrs and I've always had fantastic experiences with management. I always recommend my local jetts gym in Hamilton to family & friends. Thank you!
- Verified customer
Unethical and arrogant
I was a member at jetts kwinana, WA and then cancelled my membership. Last year March 2019 I got an email which said ‘commit for a 3 month membership and get 3 months free’ I went to the gym and clarified with the manager that all I had to do is pay 3 months subscription upfront and can use the gym till September and if I wanted then can continue. I made it sure that it won’t continue without my consent.
When filling up the form, the manager said just to write my name and sign it and he’ll fill the rest later. Trusting his words I...
Unprofessional and overpriced
The equipment at my former home club was outdated, and in various states of disrepair. Gym rules and etiquette was never enforced resulting in weights rarely being put back, members using their phones and towels to 'reserve' machines while walking off and using other machines and weights. Repeated feedback about this was ignored.
The female PT was grossly unprofessional, bitching about members behind their backs and flirting with the male PT on the gym floor in front of members, let alone the fact she barely knew what she was talking about wi...
No service No communication
Everard pk Adelaide branch closed now on 4 occasions with no access due to power failure , head office did not return calls , never know if you can get in , no communication and on it goes , we should be getting , refunds on our membership. !
Jetts Taringa is Fantastic, they have several group class's a week, that really test you, very well put together with great Instructors, also the staff there always take the time to assist & listen to your queries, Great Friendly Gym.
JETTS GYM BELMONT - 5 stars
LOVE THEM!! I have been a member of JETTS since I moved to Victoria 7 years ago and have been to many Jetts clubs throughout QLD and Victoria. I always find the locations super convenient and staff friendly and helpful.
The facilities are always kept clean and the gym is well maintained with new equipment. (As part of their franchise agreement the equipment must been kept to a high standard) I would highly recommend anyone who is looking for a 24/7 gym with great facilities that is totally affordable.
Following terms and conditions won't always help you
The Jetts gym I attended was great despite pushiness on J-series and attempting to get me to start as a member.
Had to cancel my membership at Jetts recently. I read the terms and conditions to avoid getting charged and followed through with them.
Sent an email before 5pm QLD time the day before I was supposed to be direct debited (as per the terms and conditions) and still got charged.
Sent an email about this over to firstname.lastname@example.org on the 16th October to see if someone could be done about this and have forwarded the email again to t...hat email address. Disappointed that even after following the terms and conditions stated in the Jets website, I've not received a response and got charged. As a result, I'm less likely to recommend Jetts.
What is happening to the maintenance?
Being a regular user of various gym locations I am concerned about the decline in general maintenance and up keep of equipment. I don’t believe the use of twine to attach the emergency stop on the treadmill is in accordance with the manufactures guide lines (Mitcham). TV not working on treadmill after multiple complains (Anzac highway)
Absolutely shocking and atrocious Customer Service by the Club Manager - Jetts, Balcatta, WA
I visited Jetts, Balcatta, WA earlier today (Tuesday) early Afternoon. I was a genuine potential Member looking to join; however I needed to see this club and what it looks like and the equipment and where everything was and how many machines of each there are etc, and know the prices of course. It just happened to be at that moment I really needed to quickly use the Toilet, as nature was calling.
As soon as I walked in I politely asked the Club Manager who was on duty (Danni Fischer), and said to her, “Sorry to sound rude, but could I kindly ...please quickly just use the Toilet first, before you starts showing me around etc, as I really badly need to go”. She replied on the lines of that she'll tell me the Prices first and then show me around the club next. Meanwhile I’m really, ‘Busting to go’. Whilst she is telling me the prices and then showing me around the club, I'm feeling so uncomfortable and I really couldn’t concentrate on what she's saying and couldn't see the club properly, as I really needed to go and I was having to, 'Hold' all that time. After she finishes with telling me the prices and then showing me around this club, she then had the audacity to say that I can't use the Toilet as it's off limits and only for members…That was absolutely bloody disgusting and most appalling of her! She prevented me from using the Toilet at the start and she then prevented me from using the Toilet afterwards. There is absolutely no way I can join this Club based on how I was treated there. This is no way to treat a customer, no way to treat a potential Member looking to join. It was absolutely shocking Customer Service and so incredibly dreadful of her. I’m extremely insulted and absolutely offended being treated like this by her. Reiterating, I didn’t go there just to use the Toilet. As a result of being treated in this way and manner by her, I will most definitely not and never join a Jetts club ever Australia wide. And I will never recommend any Family, Friends, Acquaintances, Work Colleagues etc to a Jetts club either. This has inevitably left an extremely bad taste in my mouth of the Jetts group. Me taking this time to write all this is a testimony as to how I'm feeling with regards to how I was treated by this Staff Member. I’m going to be telling everyone about this horrible experience, which I am entitled to and is my fundamental right, as per Freedom of Speech laws.
Questions & Answers
Does anyone know what I can do to write a complaint about the club manager, as they are very unprofessional and nasty and does not deserve to be a club manager at all?
You can go to the Jetts website and send a message. But they will ask your which gym is concerned and forward it to the manager of the gym.Each gym is a franchise and belongs to the owner. The manager may be the owner. In that case... You can first go this way and see what happens. Try to find out who the owner is. If not the manager, approach the owner directly. Their cards should have their ABN. You can use that here: https://abr.business.gov.au/ If a sole trader, his name will be there.
I've found the gym industry does not attract mental giants. Give an ignoramus, especcially one with the wrong personality, a bit of power and they go on a power trip.
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