Jetts
182 reviews
Jetts Fitness located at Monterey Keys Rd in Helensvale appears to be another one of the disgustingly managed gyms in and around the Hope Island area. No air-conditioning for the last 3 months and owners refused to have it fixed and or offer a million excuses. Unsafe and so exhaustingly difficult to work out (they won't allow you to even open the doors!) given this very hot weather. Facilities are way below safety standards for gyms.
Extortionate joining and "access pass" fee. Essentially just a scam to con you out of more money when signing up. I understand the requirement for a joining fee somewhat as naturally someone has to process your membership information (although to be honest in todays day and age all of that can be processed automatically by a piece of software...)… Read more
but to then also charge an "access pass" fee on top is just a scam.
A Joining fee and access pass are the same thing in literally every other gym... Part of the joining process is to produce the client there access card/fob and most gym's dont charge for both and if they do its not an extortionate $80 fee... that for both would just about be acceptable but is still a high price for what is a mediocre gym.
Scumbag scamming activities by jetts plain and simple.
Avoid and go elsewhere and dont give these scum your hard earned cash.
Called Adelaide Jetts at least 10 times over 2 days no-one picks up and message bank is full. Called head office in Nambour 2 messages left still no call back l. Very poor customer service.
Reviews with attachments
customer service is terrible! – had problems with bank account which ended in me owing overdue fees, was told i could go until that was fixed so assumed i wouldn’t be getting charged weekly. i tried fixing this issue many times, called at least 10 times, not a single time did someone answer. went in multiple times in what was supposedly staffed hours, with no staff there. worker… Read more
then texted my phone number trying to sort the issue, i found this very inappropriate and unprofessional communication from a business. i then told her the lack of communication from their end and she blamed it on me no reply over text. which yes is true as i would have rather spoken to someone in a professional matter not a text message. i then just asked to cancel my membership as they were not being helpful at all. i was told i couldn’t cancel until the overdue fees were collected, i asked if i was going to be charged for the extra weeks and she said no. i then had the over due fees taken out of my account and an extra $30 i asked about this and they tried telling me that both payments declined, even though i had the bank statements of the money being taken out, which also stated their company name. i showed them this and she proceeds to tell me that i was charged for those weeks, even though in previous messages she told me i wouldn’t be. they are supposedly refunding me the $30 but i still haven’t received the cancelation form. really need to fix their customer service.
Apparently Jetts like to use people for unpaid labour – Jetts gym advertising for a personal trainer to trade rent for work (6hrs desk work). So the gym is not employing a staff member instead using someone for work. Notably dodging employee entitlements, tax requirements and the list goes on. Conversation with fairwork stated this is dodgy practice. If you do work you are paid
Was ok experience – Was ok experience as far as gyms go little bit more attention to cleanliness but all in all worth looking into good selection of equipment convenient locations easy to get to for people without cars
Positive reviews
Just joined the Jetts Gym, had my first group session today, Marrisa one of the Personal Trainers took the class, she worked us all quite hard and amazingly I really enjoyed it. The staff are really friendly and made my first experience one I definitely want to repeat.
Ann - Amazing – I want to thank all the staff at Jetts Doncaster East for making my gym experience so positive. Ann is amazing her personal training definitely encourages me to work harder to achieve. She is always available and keeps an eye on me to ensure I am using equipment correctly even when she is not training me. Thanks you Ann you are a gem. Tracey
Introduction to jetts Hervey Bay – I met Bridgette this morning for initial introduction! Not only was she super welcoming but provided me with a personal tour and the equipment and environment is amazing !very excited to start Thankyou so much
Negative reviews
Based on my experience with a local Jetts branch, DO NOT USE JETTS! I had a dispute over my membership and they did not want to entertain. Consider your local gyms or city community centre. Be sure you are able to get in touch with the management, get the help you need and not find yourself in a situation where you are passively waiting for the "HQ" to entertain you. Go local.
Disgusting Discrimination – My father called the Jetts in our home town to sign my brother up for a membership. My brother has Down Syndrome and despite explaining that my brother (21 years old) would always be accompanied by either a carer or parent, the OWNER of this gym told my father “we don’t give memberships to them.” this is BLATANT discrimination and also illegal to… Read more
not provided memberships and entry based on disability as per the disability discrimination act. Disgusting behaviour. I am keeping myself private as we live in a small town in South Australia but I promise you I will not be quiet about this if anyone asks about our experience.
Don't join Jetts gym. They close gyms unannounced – I joined Boronia gym after paying joining feels, entry key fees etc. After 3 months gym closed with less than one week notice and all my joining fees went to waste. What Jetts say was they can't refund my joining fees, entry key fees and asked me to go to the next closes gym which is 7 km away. Not recommend this business.
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Recent reviews
THE WORST GYM IN AUSTRALIA – The worst gym in Australia. Don’t bother joining!! Always have issues with this gym and their payment system, absolutely terrible!! WOULD NOT RECOMMEND!!!
Unhappy member – Jetts reap peole off with their $10 penalty fee if you missed a payment , their facilities are filthy and smells bad and you cant even find a manager onsite. Very poor customer service I rate them 1/10
HORRIBLE SERVICE – Having a membership with Jett’s is the most difficult thing to deal with. They are not responsive at all, it took them 2 weeks to respond to my email. I couldn’t even contact them through their phone number I had to wait til they responded to my email. Which incurred two weeks of fees as well as another 2 weeks because of the cancellation process… Read more
they have.
I wouldn’t recommend that his gym. Please go somewhere else as they will make it super difficult to get out of the contract.
One of the Good Things – I am not young and am committed to an overseas skiing "holiday" in the near future that requires the significant improvement of my fitness. On knocking on the door of Jetts in Nowra the manager welcomed me in where we discussed my dilemma after which she took me on a "tour" of the facility's equipment and explained how membership operates. I was… Read more
asked if I would like to join and if so when? to which I answered: now. The welcoming, friendly attitude was outstanding and a real rarity in today's world. I have had the benefit of a trainer whose attitude is also outstanding in being able to accommodate the elderly unfit in such a professional manner. The facility is kept immaculately clean and the staff are unstinting with their assistance. Jetts Nowra is a credit to the management.
unable to cancel monthly membership in person or in writing – I'm trying to cancel my month by month membership with my local Jetts, prior to it changing over to new management and so far have been in , in person, emailed and completed the contact form on the Jetts site twice. no response to emails or contact form. Staff onsite told me I had to complete a cancellation form but refused to give me the form. i… Read more
cannot access the form elsewhere and despite Jetts terms on the website advising i could cancel in person or by email, both were refused. what am I supposed to do?
Avoid Jetts Maroochydore – Horrible dark gym, serious staff customer service problems, particularly [Name Removed]. Had two failed attempts at using my fob to enter with no success. [Name Removed] told me that I had to drive to Jetts in Coolum to get them to fix my fob. He was very aggressive so I left, went immediately to Jetts at Mooloolaba where I used my fob successfully with no problem. Will NEVER go back to Jetts at Maroochydore. Show details
Rip offs – I have tried to cancel my member ship within the minimum 12 year contract. According to the terms and conditions in order to do this you have to provide your reasons and documentation. I provided a long email explaining my situation and added documents. Which then I was told I also needed bank statements or a bankruptcy letter. Even though I had… Read more
provided all necessary information proving I’m unable to proceed my member ship. They have no consideration of their clients and customers they only want money and will do anything to carry on taking your money
Closure of jetts – Went to jetts Oakleigh the other day closed empty no equipment. Went to jetts Bentleigh East this morning closed no equipment and empty. Have not received anything from jetts saying they are closing or what's going on or what's happening to my membership. Very poor management on their behalf.
Very bad customer service – I joined Jetts on 31/12/22, but I wanted to suspend my membership from 31/12/22 to 20/02/23. I was told that my membership has been suspended. However, it wasn’t and I have been charged twice, on 3/01/23 and one on 16/01/23. I have never used the gym from 31/12/22 till today because I thought that my membership has been suspended. I am very… Read more
disappointed from their service. I approached gym staff to cancel my membership and get a refund. But the staff told me we can not refund your money.
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Worst gym ever. Thieves, desperate for money – They continued to deduct mony from my account, then claimed due to some technicalities I could not get a refund. Karma always comes back to bite, no wonder most of your reviews are so bad.
privacy – had to give a lot of personal info to sign up INCLUDING a PHOTO resigned after being fed up with the poor equipment tried to contact their "privacy" officer to remove my details but the email they have on T&C does not work found another contact email but they have not responded. These people do NOT take our privacy seriously (also not so good as a gym) Show details
Terrible management – Terrible experience with Pascoe Vale branch, they kept withdrawing money from my card for 4 months after I asked them to suspend my membership without any notice and refused to refund
Horrible experience – I wouldn't recommend this place. Seems dodgy. Environment isn't safe especially for women. They need to have better policies and procedures in place to manage operations and client safety.
Horrible customer service! – I’ve called them and this call operator filipina lady who answered the call are not even willing to help. She’s very rude and with nagging attitude. I know that it must be hard to work at home cause I can hear kid crying in the background but this is her job and she should not act the way she’s acting.
Pathetic gym so as customer service – The gym is dirty the crowd is dirty … lodged the customer service a complaint they are rude.. they tricked me in the beginning for one year subscription.. ended up paying cancellation fee. Worst gym in nz
Very convenient and great store owner – I joined during peak Covid in 2020. When I joined I met with a duty manager. The experience wasn't great and I wasn't happy with a number of aspects related to the sign up and sign up fees. It was also difficult to contact a overall customer service for Jetts in order to remedy the problem. After lockdown ended I went back to the local YMCA… Read more
managed gym/pool. While I was a member at the local YMCA, my wife joined and I could see she benefited from the convenience of a 24 hour gym.
I decided to look into cancelling my YMCA membership and joining the Jetts, but before I did that I met with the franchise manager who was working most days in the gym. My experience with the franchise owner was excellent so I decided to rejoin the Jetts in Rosanna.
From my experience if you are looking to join Jetts I would definitely look to do that through the franchise owner as opposed to a staff member working in the store.
Since I have rejoined I have really enjoyed going to the Jetts gym in Rosanna and the franchise owner is incredibly friendly. Regardless of my first experience I would have given a five star rating.
The gym equipment is modern and there is plenty there, so you aren't standing around waiting to use the equipment. Most people there are friendly and just trying to improve their fitness. Most people aren't incredibly fit so it is great for people just beginners or those that have gone to the gym their whole lives - like myself.
The prices are also very reasonable and much cheaper than your local council or YMCA gym.
The reason for taking off the star is because you do have gym attendees that carry on loud phone conversations with their headset in for their entire workout. Some of these people seem to spend 95 percent of the time talking - very loudly.
I have discussed my wife's experience with her as she goes at different times and she has said the same thing can happen to her.
It is very distracting to try and focus on a workout with someone carrying on a loud phone conversation. If we were to leave Jetts it would be to go to a gym were we could workout in a more focused manner. These phone conversations occur when no store manager is present so you are left trying your best to ignore the noise and focus on the workout.
My suggestion is to have some signs up reminding people not to talk on their phones while at the gym. I feel like some people actually go to the gym to have phone conversations from the minute they arrive to the minute they leave.
Disgusting policy – I am in Currambine, WA and joined Jetts with my son middle of last year. In October my wife lost her job to the Mandates and I went in and asked to cancel our membership as we could not afford it. The girl who worked in their encouraged me to not cancel but to hold it until the end of November and see if things had changed. I am a Teacher and lost… Read more
my job due to the mandates plus we are unvaccinated and are not allowed in the premises. With all this going on I forgot about it being on hold and no payments came out so I wasn't aware I was still a member after the hold date!!! It got to 18 Feb and two payments for $209 came out of my account. This apparently is a back log of payments from the day it was on hold too!!! I called and explained my reasons I hadn't been in touch and the girl was really apologetic etc - She called her regional manager and explained the situation - He came back with - he would give me $119.00 back from the $420.00. We hadn't been near the gym since October and we are both out of jobs. No compassion at all - I asked the girl in the gym to ask him to give me a call and see if I could chat with him about this!!! No call back and literally hung me out to dry!!! So unfair and I will never use Jett's again - I will spread the word on all forums to let people know how I was treated. GUTTED to say the least. How can organisations do this to people? I really hope he gets the Karma he deserves.
Great and super friendly !! – Jett’s at Dapto is the best Gym I’ve been to in a while .They have great service super friendly heaps of equipment to use and best of all its always clean and Tidy .
JETTS DONCASTER EAST – Terrible Customer Service! Rude Manager, I believe his name is Rain. Treats people poorly and with such condescending arrogance that he gives the whole Jetts franchise a bad name. Would not recommend JETTS Doncaster East.
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