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Jetts
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Horrible experience
I wouldn't recommend this place. Seems dodgy. Environment isn't safe especially for women. They need to have better policies and procedures in place to manage operations and client safety.
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- 7 reviews
- 17 likes
Apparently Jetts like to use people for unpaid labour
Jetts gym advertising for a personal trainer to trade rent for work (6hrs desk work). So the gym is not employing a staff member instead using someone for work. Notably dodging employee entitlements, tax requirements and the list goes on.
Conversation with fairwork stated this is dodgy practice.
If you do work you are paid
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Horrible customer service!
I’ve called them and this call operator filipina lady who answered the call are not even willing to help. She’s very rude and with nagging attitude. I know that it must be hard to work at home cause I can hear kid crying in the background but this is her job and she should not act the way she’s acting.
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- 25 reviews
- 22 likes
Found a Gym I'm happy with at Jetts Coolum
Very helpful staff, easy to join, easy to use, not filled with people tying up machines while they use their phones, no blaring music, no lock in contracts. Didn't find them scammy at all. Upfront about the contract, etc. Very refreshing.
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Pathetic gym so as customer service
The gym is dirty the crowd is dirty … lodged the customer service a complaint they are rude.. they tricked me in the beginning for one year subscription.. ended up paying cancellation fee. Worst gym in nz
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- 59 reviews
- 33 likes
Very convenient and great store owner
I joined during peak Covid in 2020. When I joined I met with a duty manager. The experience wasn't great and I wasn't happy with a number of aspects related to the sign up and sign up fees. It was also difficult to contact a overall customer service for Jetts in order to remedy the problem.
After lockdown ended I went back to the local YMCA managed gym/pool. While I was a member at the local YMCA, my wife joined and I could see she benefited from the convenience of a 24 hour gym.
I decided to look into cancelling my YMCA membership and jo...
Read moreining the Jetts, but before I did that I met with the franchise manager who was working most days in the gym. My experience with the franchise owner was excellent so I decided to rejoin the Jetts in Rosanna. From my experience if you are looking to join Jetts I would definitely look to do that through the franchise owner as opposed to a staff member working in the store. Since I have rejoined I have really enjoyed going to the Jetts gym in Rosanna and the franchise owner is incredibly friendly. Regardless of my first experience I would have given a five star rating.- Value for Money
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Disgusting policy
I am in Currambine, WA and joined Jetts with my son middle of last year. In October my wife lost her job to the Mandates and I went in and asked to cancel our membership as we could not afford it. The girl who worked in their encouraged me to not cancel but to hold it until the end of November and see if things had changed. I am a Teacher and lost my job due to the mandates plus we are unvaccinated and are not allowed in the premises. With all this going on I forgot about it being on hold and no payments came out so I wasn't aware I was still a...
Read more member after the hold date!!! It got to 18 Feb and two payments for $209 came out of my account. This apparently is a back log of payments from the day it was on hold too!!! I called and explained my reasons I hadn't been in touch and the girl was really apologetic etc - She called her regional manager and explained the situation - He came back with - he would give me $119.00 back from the $420.00. We hadn't been near the gym since October and we are both out of jobs. No compassion at all - I asked the girl in the gym to ask him to give me a call and see if I could chat with him about this!!! No call back and literally hung me out to dry!!! So unfair and I will never use Jett's again - I will spread the word on all forums to let people know how I was treated. GUTTED to say the least. How can organisations do this to people? I really hope he gets the Karma he deserves.- Value for Money
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Great and super friendly !!
Jett’s at Dapto is the best Gym I’ve been to in a while .They have great service super friendly heaps of equipment to use and best of all its always clean and Tidy .
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- 4 reviews
- 3 likes
JETTS DONCASTER EAST
Terrible Customer Service! Rude Manager, I believe his name is Rain. Treats people poorly and with such condescending arrogance that he gives the whole Jetts franchise a bad name. Would not recommend JETTS Doncaster East.
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- 3 reviews
- 2 likes
No customer service disgusting cleanliness
The state of the cleanliness deserves less than a 1 out of 5 and the customer service if you want to adjust anything within your membership is a circus. Very disorganized company am changing gyms
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Taking Money from your Account without you knowing.
They are charging members 7 dollars per fortnight during lockdown!!!! They think because its a small amount no one will complain. I signed up for a 24 hr gym, not zoom training. This is what the manager wrote to me after I attempted to reach out to them twice. (I had to threaten to complain to ACCC for them to actually reply me). " Jetts clubs are charging members $7 per fortnight during the lockdown period.........An email was sent out to explain this so everyone was aware". This is unacceptable, an email is not a valid reason for taking my hard earn money for a service that i did not sign up for.
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Was ok experience
Was ok experience as far as gyms go little bit more attention to cleanliness but all in all worth looking into good selection of equipment convenient locations easy to get to for people without cars
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They will ignore you request to cancel and charge your for as long as possible.
They will ignore you request to cancel and charge your for as long as possible.
I have now an collection account messaging me about hundreds dollar bills for their services. And Jetts has ignored all my attempt to cancel.
Terrible customer services
- Incentivised Review No
JETTS INNALOO FRAUD, don’t give customers their money back! Have spoken to 3 people and no one wants to help!!!
DO NOT USE JETTS - I paid for a 12 month J-series membership, after 3 months the club closed their doors. I am fighting to get my money back. Be aware!
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OK gym, unable to help with my injuries, unethical management
Jett's Hamilton East. Generally I found the staff friendly, but not helpful. I'm 50y old with an injury I wanted to rehabilitate. The exercises the trainer got me to do made the injury worse and I had to go to physio.
Note that if you are on a pay weekly plan and you give 2 weeks notice, they will take another payment from you on the day your notice period ends. i.e. my notice period finished on the 3rd March, and on the 3rd March they deducted another week's payment.
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Questions & Answers
Jetts purchased 3 new Endurance Elliptical E-ES cross trainers, the resistance at level 1 and level 25. Jetts don't know how to increase the resistance manually. Can anyone please advise me how? thanks Noel
Can I take my kids to the gym if they sit in a corner on their ipads? trying to find a way for hubby and I to train together.
Does anyone know what I can do to write a complaint about the club manager, as they are very unprofessional and nasty and does not deserve to be a club manager at all?
To be honest, I have no idea. I don’t believe that they really care about their customers
You can go to the Jetts website and send a message. But they will ask your which gym is concerned and forward it to the manager of the gym.Each gym is a franchise and belongs to the owner. The manag...
Read moreer may be the owner. In that case... You can first go this way and see what happens. Try to find out who the owner is. If not the manager, approach the owner directly. Their cards should have their ABN. You can use that here: https://abr.business.gov.au/ If a sole trader, his name will be there. I've found the gym industry does not attract mental giants. Give an ignoramus, especcially one with the wrong personality, a bit of power and they go on a power trip.Thank you so much
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