Job done, unpleasant experience
My antenna fell during the February weekend storm in 2020, I put in a request for quote to get it fixed.
1. The technician Ash arrived the next day on time
2. Without even climbing onto the roof he suggested I replace my antenna. I had 3 antennas, once was damaged.
3. He was insisting I go with a new short pole and new antenna with amplifier which which would have cost me over $600
4. I said I cannot afford that much and asked I asked how much it would cost me to get the current antenna fixed.
5. So he climbs onto the roof does a single check,...
Excellent service and knowledge
Arash was very prompt and replying to my enquiry. Made a time to come and have a look at my issue. Arash made sure he contacted when he was on his way to make sure I was not waiting. He was very thorough in his work and was very good at working out what the actual issue was, not just replacing parts and hoping for the best. Arash was extremely professional in attitude and ability. Happy to recommend him.
I had tv signal issue and the Jim's antenna serviceman who came out for an initial quote, was not able to determine the cause of the problem. I live in a unit block and he went up into the roof after confirming i had no tv signal coming into my unit. He said there were many cables and he couldn't determine which was the tv antenna cable was for my unit or where the signal issue was coming from. He said it would take several hours to work out the problem and then rectify and it would cost several hundred dollars. As I live in a unit, I had to g...o through strata to fix the issue. Strata ended up contracting an alternate tv antenna service man. The alternate tv antenna service man diagnosed the issue within 10 minutes, advised the cause and resolved not only my issue but the lady in the unit directly above me who was also having the same issue (all within an hour rather than the several hours Jim's antenna's said it would take to fix). Further, when he went into the roof, he could see straight away which cable was running to my unit and he fixed the problem quickly. The issue was caused by a NBN serviceman who connected NBN incorrectly to the lady in the unit above me and cut off the free to air tv signal to both her and me. The issue had to be fixed in her unit- the unit above me and in the roof as the cabling was a loop design- mine loops to hers which loops to the unit above her and then to the roof. Once hers was fixed, my signal returned). He basically said the Jim's antenna service man didn't know what he was talking about as he obviously had no idea of the cabling structure for my unit block either. The Jim's Antenna service man had no idea what the issue was, no idea which cable was for my unit and no idea the cause of the issue. I believe he would not have been able to fix as he had no idea of the cabling structure in my building. I definitely do not and would not recommend Jim's antenna's to anyone based on the poor knowledge of that serviceman.
Professional friendly service, accordingly priced
Jairo was punctual, friendly and efficient. We had him at two of our properties and we couldnt recommend him more.
The job was done correctly, promptly and he cleaned The area prior to leaving.
Highly recommend and certainly would use again. Stephanie was very easy to deal with regarding accounts. Overall a very pleasant experience
Large tv mounted on wall for elderly client.
Robert did a fantastic job. Was urgent for my 95yr old mother to get her old TV set replaced and he got it done promptly- the day after I requested. Particularly good was his patient and thoughtful dealing with my mum: Priceless! thanks Robert, you were brilliant. I would give you 6 stars if it was an option. ******
The warranty service is amazing
I sent a email to them to ask the Antenna's repair and they called me just after 1 hour and arrange a time for repair.
The Technician is friendly and helpful. And he fixed the signal issue in no time. I will definitely recommend jim to my family and friends
The quoting process was very quick and the communication was excellent. I initially sent a message via the website and within a very short time indeed Joshua called me and arrange a time to visit and quoted via email while on-site. Would love to comment on the installation service once it is carried out.
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