Reviews with attachments
Absolutely Devine! TVs never looked so good! – Chris and his offsider came and installed our big 85” tv in the lounge room with concealed cabling and reset our 65” into the wall with a fresh bracket and fixed the last guys mistakes- always call a professional! I can absolutely say we are over the moon and they have never looked so good! Not one issue !
John is efficient, polite, and effective – No problems at all. Spent enough time to sort the problem in our old building and fixed it quietly, quickly, and effectively.
Professional Job – Rang and reached Shiraz - he rang back as he was busy - we set a time - he stayed in contact - turned up and was prepared - had all the gear - did the job - tuned my TV - great job and a nice guy as well.
A Job Well Done – I had Shiraz come in to supply and install a wall mount for a 55 inch Tv, he was very professional and was able too get the job done quickly and with no fuss.
Terrible customer service & Racist comments – We called Jim’s antennas and they gave us a person for the area. The Asian man names Steven came buy checked and then yesterday he came to do the job. He was required to mount our TV and get the TV antenna working. He did not get the tv antenna working but did the tv mount on the wall but broke the TV - the side that he was lifting. There were… Read more
many red flags he was doing- he tried to put the tv to balance between the couch and the coffee table (?) then face down on the kitchen island to which we said it would damage it so then he put it down, but of course you think he’s a professional who knows how to do the job (?) He was handling it so rough and his side was cracked. Then he proceeded to tell us it was cracked before he got it which is absolutely untrue as we bought the tv the day before and there was no cracks before he came in our door. Then he tells us just tell the people the tv came cracked - again untrue. Then he starts saying pay for half of the job and we said no, because the antenna is not working and our tv is broken. Then he looks at his colleague or son and he goes, this is why you don’t work with Indians. Umm not every brown person is Indian. The colleague says sorry but this guy was just horrible and then he’s like take him to court.
So the aftermath is that we have a mount but no antenna and a broken Sony TV. So to fix the problem he cause it’s going to cost more than 2.5k. We need a new TV and to check what he did to the antenna. Then we called customer service which was just not helpful and said they will come back to us in 48 hours. Anyway, logging everything here because you expect a bigger company to sort things out promptly but this was not the case.
So far we have called 3 times to the customer service and emailed 2 times and no reply from anyone. I will update on here.
Positive reviews
Fantastic! – Chris has been fantastic in relocating our nbn point! Very professional and know what he's doing. He even improved and work on making the wirings better and safe from animals who might eat it!
Great job Shiraz – Shiraz from Jim’s Antennas was most efficient in providing testing of service for my location followed by the installment and effective operation of 2 tv points within the said time. Shiraz was friendly from the outset, he answered all my questions and was very confident with his work delivery!
Outstanding Starlink Installation – Dart delivered exceptional service, expertly installing a Starlink internet dish in a strategic roof location to maximise our satellite connection. Despite large trees surrounding our property, I’m amazed at the incredible internet speeds! Dart was professional, courteous, and thorough, from our first phone call to the seamless installation,… Read more
including perfectly concealing the cable from the roof to my office. He also shared valuable insights on security cameras and alarms, showcasing his impressive tech expertise. I highly recommend Jim’s Antennas!
Negative reviews
Disorganised - 2 callout fees unnecessary – The technician was asked to wire my current antennae to a new point in the house, so no new antennae was required - just wiring. He did the wiring and charged me $380, which I paid on the visit. However, as he stated, the job was not complete as he needed to install a booster and he didn't have one in his vehicle on that day. He returned 3 days… Read more
later to install the booster and charged a further $330. The Kingray booster sells for under $70. I believe I have been charged for two callout fees simply because the technician was disorganised. Surely a 'booster' is fundamental equipment for an antennae technician to have in his vehicle! A total of $710 seems exorbitant for a single point wiring job (all external wiring). I paid the price for the technician's disorganisation. Furthermore, at no time was I informed of the second charge in advance. Rather, he told me, before he left my house during the first visit, that he would 'do me a good price'. 'A good price' would have been the price of the booster only as I am not responsible for this person's lack of organisation. I can't help thinking that the price for this simple job would have been much less if the technician had a booster in his car on his first visit. Also, a discussion upfront about pricing would be ideal. Company invited to mediate, but failed to respond after documents sent.
I have request to put the Antennas – AUSTRALIAN MADE ANTENNA INSTALLATION FROM $299* but he charge me for 550 and calling me on the weekend and telling me that can you pay the invoice now . all the invoice time to pay one weeks .
Hi Nabin. As you've stated our Antenna… Read more
Overpriced – I found it very difficult to obtain a clear quote and description of the work needed from the attendant. He ran and charged for a signal test even thought it was clear that the TV signal was working. He also pushed twice to install a second wall plate, even though I informed him I did not ever plan to install a TV in the relevant room. Overall, I… Read more
paid almost $300 for less than 10 minutes of work. I found the experience a bit confusing and frustrating.
Hi Tegan. Are you able to send a copy of the… Read more
Recent reviews
Jem Martinez great to deal with clearly explained my issues with old aerial. Showed all results and explained on monitor. Fast and friendly made the experience great with the result of clear reception.
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Orlando was very good with communication on what required fixing, we had Starlink sorted and running, relocating a tv aerial connection point and tv wall mount. Highly recommended.
What a great guy, Bill was here on time, and after a quick hello and an explanation of the scope of the work, he was into it. He did a first-class job and was easy to get along with. I will call him again if I need more work done.
Highly Recommend – Cris (Retro-Com) TV mount, negotiable, knowledgable, came out on the weekend, was on time, great communication, excellent job. I think one of the few trades people I have not had to do an additional clean after. What more could you want. Thanks Cris :)
Sorted out the problem quick smart! – Rob from Jim's Antennas Chermside confirmed in 10 minutes after my phone call that he could be on the job within 2 hours. Super quick! He arrived on time, was friendly and helpful, diagnosed the issue, and got it sorted within 20 minutes. It doesn't get much better than that. I'll get him back again for anything else I might need in future. Recommended.
I will definitely recommend – Shiraz called straight after I got off the phone with the operator, he said he will come in an hour which he did, he provided me with a quote and did the job straight away. I couldn’t be happier with this service.
Shiraz, Parkinson, Antenna guru – Thank you Shiraz for your patience and efforts. New antenna installed with a booster, wonderful results. Excellent clean tidy work.
Wall mounted TV’s and soundbar – I had Bruce from Jim’s Ipswich mount my TV’s and soundbar He was punctual,polite and competent I thoroughly recommend him for any work you need in your house
Steven from Rochedale – Steven and helper arrived on time, provided quote and explained costs, considered reasonable so proceded. did excellent work and cleaned up very well. Highly reccommended. Alan, Redland bay
Terrific Work – Having trouble with getting F.T.A. Channels after new Foxtel IQ Box was installed ..Tried other companies ,had no shows or couldn't fix it . Then Rohan came out very quick .Fixed the problem in no time ..Very happy ... I would recommend Him for anyone's next job..100% Regards M( ps living in a high rise )
Find out how Jim's Antennas QLD, Brisbane compares to other TV Antenna Installers
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Bill did a magnificent job! Highly recommended! – Bill kept us up to date as to when he could help us to install a new Television Antenna. Bill was on time, very professional, and did a brilliant job. Thank you Bill on a job well done! Once the job was completed, Bill sent us detailed information on how the Antenna might effect tuning the various TVs we have. Outstanding customer service!
Outstanding service – We had Bruce and his team come out and assist with an aerial installation. They where fantastic to deal with right from the first communication and even even helped me out with another unrelated matter. Above and beyond what waa expected.
Poor television quality and reception – Mark and Daisy arrived when they said they would and were very friendly and helpful plus they eliminated all glitches and rectified the problem at a very respectable price that didn't break the bank.
Friendly & Efficient! – They came, they diagnosed our problem quickly and efficiently, our antenna didn't need changing, our wiring was shot. It was the hottest day and they were in our roof for what seemed like hours replacing all our wiring, not only did they do that they made up new cables from the wall to the TVs x 2. Very impressive and value for money. If you live near Jimboomba I would highly recommend this team!
Rohan was excellent – In the heat of Brisbane, Rohan worked in 34 degrees to check out my antenna and add a new TV point. He completed the job very professionally. Will recommend Rohan again.
Fantastic service – Very polite and progressional man. Workmanship is outstanding. Steven went above and beyond to complete not the job we were being quoted for but a job we needed done. He was fantastic working in the heat. Would definitely hire again and happy to refer him on to others.
Very Professional job – Bruce and his offsider were very helpful, friendly and professional in the way they did their job. Very happy with their service and can highly recommend them .
Great Job – We are very pleased with the service provided by Tae-Whan Choi, Tae-Whan is very knowledgeable and courteous, we now have great reception on our TV. Thank you.
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Customer was contacted in a timely manner as… Read more