JLA Conveyancing

JLA Conveyancing  1y  

Hi Lena, it is disappointing to hear you were not satisifed with the conveyancing transaction for your purchase and sale matters which were completed in February 2025. We pride ourselves on offering both in-person, ZOOM, email and phone communications, to suit our clients needs, to fit in with their busy schedules. We note that we spoke with you on ZOOM, phone and emails throughout the course of your matter. Email communication, particularly on the day of your purchase settlement, was our preferred method to ensure that both parties were communicating clearly with one another. We decided upon this course of action on the day of your purchase settlement as we were receiving conflicting instructions from you, via both phone and email, which were coming quicker than we could action and respond on your behalf. The excessive re-dialling of our office number also jammed our phone systems to the point that we needed to engage voicemail systems so that we could have 2 staff members work on your file for settlement - one corresponding with yourself and the other corresponding with the Real Estate Agent and Vendor's Solicitors, as well as communicating with your bank as to delays and ensuring the PEXA Settlement Workspace was reflective of all agreed terms.

Ultimately, we were able to negotiate on your purchase to seek a price reduction and allowance in your favour, as well as the Vendor re-attending the property in the afternoon for further cleaning. As you instructed that your matter must settle that day, this was the course of action taken in accordance with your instructions and your purchase was finalised on the Completion Date.

As to 'accounts left unpaid', I can assure you that both properties had updated Rates Certificates, as well as verbal confirmation with both Council and Water Authorities before settlement as to rates to be levied and amounts outstanding, with adjustments made in accordance with both Contracts. If you have any concerns regarding 'unpaid Accounts', please liaise with our office so that we may investigate.

Payment for our services was taken on settlement, in accordance with your Costs Disclosure and instructions to proceed to settlement. We note that we did not charge additional fees for the extensive settlement delays and additional work and additional time spent on your matters following issues with final inspection on your purchase or the dispute that arose before settlement as to you instructing you would not be removing items from underneath your home on your sale matter.

Ultimately we take your feedback on board and thank you for taking the time to leave a review. We wish you all the best for the future.

Lena 11mo  

I think this is quite the ironic reply given after this there was still issues with outstanding and overdue accounts pending from previous owners that were failed to be sorted by your organisation.

You may respond in a professional way but in all honesty we both know that your organisation completely failed in many ways with the conveyancing purchaser and sale which is backed up by my mortgage broker by your incorrect settlement figures, and request for an additional $80,000.

Good luck to all who choose to use your services as they will certainly need it.